Request for Proposal For end-to-end implementation of ...

Request for Proposal For end-to-end implementation of Reconciliation of Transactions of Alternate Delivery Channels in Bank of India

Ref: BOI/HO/IT/ADC-RECON dated 18/05/2020

Sr. No RFP Clause and Page No. RFP Text Query BOI response

1Broad scope of work

3.2 x.viii

If the Bidder is not a manufacturer, they should

provide documentary evidence (e.g.

Manufacturers’ Authorization Form) for having

tied up with the main participating agencies in this

outsourcing project.

Request bank to consider bids only from OEMs. Accepted. Bids from only OEMs will be

considered.

2Broad scope of work

3.2 xx . 1

Successful Bidder’ is the system integrator or

bidder whose technical bid is proved responsive

and emerges as L1 bidder in commercials

evaluation process.

Request bank to consider techno-commercial

evaluation with 70% weightage to technical and 30%

to commercial as L1 evaluation dilutes the value that

technically competent bidders can provide.

Moreover, it draws the risk of low quality vendors

qualifying on price.

No change in RFP terms.

3 Anneuxre G - PenaltiesRequest bank to reconsider the pebalty terms and

conditions.


4 Warranty & Uptime 4.15 (vi)

Requesting bank to note that in case of unavailability

of hardware/ infrastructure/ software/ processes etc

recommended by the bidder, adhering to the

uptimes and SLAs will be challenging.


5 6.14 (17)

At the end of contract period of 5 years, the

bidder must offer the solution to Bank, for internal

use for unlimited period at a special cost of Re.1/-

.

We understand that the RFP asks for the solution to

be hosted at banks' premises, hence kindly clarify

this clause as it essentially translates to giving a

perpetual license to the bank


6 General Amalgamations and mergers

In the event of new banks/ RRBs merging with Bank

of India. Implementation of merging the operations

with new entities will be at additional cost.


7

Evaluation and Comparision of

bids

3.26 (v)

The products and/or Systems and/or Services

covered under this invitation are to be supplied,

installed and commissioned within the period

mentioned in 7.14. No credit will be given to early

deliveries. An adjustment of 0.5% of the Bid price

per week or part of week will be added for

evaluation of Bids offering delayed deliveries.

Request bank to waive off this adjustment as

deliveries can be delayed for multiple reasons not in-

control of bank or the bidder.


8

Evaluation and Comparision of

bids

3.26 (vi)

The TCC Clause 4.18 stipulates the payment

schedule offered by the Bank. If a Bid deviates

from the schedule and if such deviation is

considered acceptable to the Bank, the Bid will be

evaluated by calculating interest earned for any

early payment involved in the terms outlined in

the Bid as compared with those stipulated in this

invitation, at the rate of 18% per annum.

Request bank to elaborate this clause Bank will not accept any daviation from

RFP payment terms. However, for

normalization of the bids. 18% interest

component will be charged for the

period for which any advance payment

other than stipulated in RFP.

9Acceptance Procedure

4.9

On successful completion of installation,

commissioning, acceptability test, receipt of

deliverables, etc., and after the solution runs

successfully for three months after going live and

Bank/RRBs is satisfied with the working on the

system, the acceptance certificate (as mutually

decided and approved by the Bank/RRBs signed

by the Supplier and the representative of the

Purchaser will be issued. The date on which such

certificate is signed shall be deemed to be the

date of successful commissioning of the systems

as per Bank’s Format 6.9.

As this is unusual to RFPs, Request bank to

consider successful commissioning as the date

commissioning at the parent bank and allow the

service provider to commence billing for the

respective sites as they go live


10Insurance

4.12

The Successful Bidder shall take adequate

insurance cover against all kinds of risks

including fidelity clause for the loss arising from

acts of omission / commission /dishonesty of its

employees and / or agents/any claims by vendor’s

employees on Bank of India and would be

required to keep the insurance policy alive at all

times during the currency of the Contract.

Bring to banks notice that this clause needs

deliberation because, the solution is deployed at

banks' premises and has access to vendors' as well

as banks' officials.


11 Warranty 4.15 (vii) a

a. Any requirements changes/modifications

required by bank will have to be carried out by the

identified vendor free of cost.

Request bank to consider that requrements outside

the scope of work mutually signed off between tbe

bank and service provider be taken up as change

requests


12

3.14 Documents Establishing

System Integrator’s or Bidder’s

Eligibility and Qualifications

b. that, in the case of a system integrator or

Bidder offering to supply products and/or Systems

under the Contract which the system integrator or

Bidder did not produce, the system integrator or

Bidder has been duly authorized as per

authorization Format 6.8. given in the Bid, by the

products’ Producer to supply the products and / or

Systems in India;

c. In the above case, the system integrator or

bidder must also have a back to back

vi. proposes a software of another vendor and/or

OEM.

Request bank to elaborate this clause. Does this

mean that the SI can propose another vendor/ OEM

during the course of bid or duration of contract?

Accepted. Bids from only OEMs will be

considered.

13 Prebid MeetingRequest bank to consider prebid meeting on VC Pre bid meeting conducted through

Webex

14 Bid submission

Request Bank to accept electronic submission of

RFP response given the current situation in Mumbai

Signed hard copies are necessary for

audit purpose.

15PART 7: SCHEDULE OF

DATES, AMOUNTS ETC. (SDA)

7.4 Period within which the Successful Bidder

should Sign the Contract after receipt of the Form

of Contractn - 7 days

Request bank to extend this date suitably if possible

or to keep it not capped at 7 days


16PART 7: SCHEDULE OF


7.7 Minimum Warranty period for the entire

Solution (refer 4.15.2 - 24 months

Request bank to commence warranty from date of

UAT acceptance of the first site


17Broad Scope of Work

Pg 8

To provide adequate training and operational

guidelines to designated bank-staff for data

extraction, conversion and uploading tasks,

Report Generation Software / Tools installed .The

Bank may provide a centralized location for

training or may ask the successful vendor to give

training at different centers required by Bank of

India.

Since resources will be deployed by the successful

bidder, request Bank to clarify the reason training on

the software is required

It is necessary for Bank users.


Pg 10

Vendor has to make necessary changes in the

recon system whenever any requirement arises

due to any advisory of controlling agencies like

DFS,RBI,IBA,NPCI etc

Since neither bank nor the service provider has

visibility to future requirements, request bank to

amend this clause as follows:

"'Vendor has to make necessary changes in the

recon system whenever any requirement arises due

to any advisory of controlling agencies like

DFS,RBI,IBA,NPCI etc at the rates agreed for

customizations"



Pg 10

As the TAT period of ATM failure transaction is

reduced from 7 working days to 5 calendar days,

vendor has to deploy their resources on holidays

also.

We understand that due to Harmonization of dispute

TATs, critical business activities needs to be

handled during holidays, request bank to confirm if

the understanding is correct.

Yes.


Pg 10

There should be a separate tracker for

ombudsman complaints.

We understand that Banking Ombudsman

complaints are handled out of the proposed

reconciliation system; hence request bank to confirm

the input sources for tracking ombudsman

complaints.

Will be discussed with sucessful bidder.

21Bid Prices

Pg 15

The price schedule should include all the

components other than Windows server 2008 to

16, Computer Hardware, Oracle, SQL, necessary

at the Bank of India Data Centre Site and

Disaster Recovery Site

1) Please confirm whether resources need to be

deployed at DR site as well. The commercials

proposed will be basis the current DC (CBD Belapur)

and DR (Bangalore) sites of the bank, in case of

change of location of these sites, request bank to

accommodate revision in rate of resources.

2) We understand the resources will be deployed at

BOI DC for all recon activities including the RRBs.

Resources are to be deployed as per

the need of the project.

22 4.9 Acceptance Procedure / 28









Purchaser will be issued.

May we know if we can estimate everytime there is a

new RRB?

We understand at present Bank has four RRBs

sponsored. Request you to please confirm if any

there are any changes to it.

AT present Bank has 3 RRBs, but in

the future if any RRB is added the

asme must be considered as part of

project.

23 4.17 Training: / 31

For each Application/Operating

System/database/middleware and third party

utilities installed, the Supplier is required to train

the designated Bank’s technical and end-user

personnel to enable them to effectively operate

and perform administration of the total system.

Training shall be conducted on the dates and the

locations as mutually agreed upon before the

Commissioning of the system at each location, as

per Clause 7.12.

Request bank to share details on

1. If the Training will happen out of a centralised

location

2. Approximate number of participants per training

batch

3. Number batches expected

Will be shared with sucessful vendor.

24FUNCTIONAL

SPECIFICATIONS / 40

Automated Vouching system for NFS, VISA,

Mastercard, Rupay and all the other

network and products.

Request bank to elaborate on what vouching system

is expected out of the system. Is it Voucher

generation?

Yes

25FUNCTIONAL

SPECIFICATIONS / 40

Capable to changes and modify the accounting

procedure according to NFS, VISA, Mastercard,

Rupay and all other Network

Request bank to confirm the plan to implement any

new interchange apart from NFS / VISA /

MASTERCARD / RUPAY

Any future interchange requirment to be

adressed.

26FUNCTIONAL

SPECIFICATIONS / 40

Generation of foreignexchange fluctuation for

foreign transactionsRequest bank to elaborate the requirement. Is this to

debit/credit customer account/Payable account?

Our CBS will take care

27FUNCTIONAL

SPECIFICATIONS / 42GST Calculation and Invoices Kindly brief on this requirement

Presently service provider are providing

the invoice and it future we may

generate the same from recon system.

28FUNCTIONAL

SPECIFICATIONS / 47Fraud Monitoring and Management System

Usually this is done by fraud monitoring tool.

Request the bank to exclude this from the RFP, else,

explain the kind of reports expected.

Report requirement will be need based.

29FUNCTIONAL

SPECIFICATIONS / 48

Reconciliation OF Entries IN NOSTRO AND

MIRROR Account

It is assumed that the scope is limited to reconciling

& generating match and unmatched reports, and

force match option for the user to manually reconcile

exception cases. GL entries generation outside

scope. Kindly confirm

30Functional Specifications

Pg 49

Dispute and Claim Management and

reconciliation of chargeback. Coordinating with

BCs & service providers for resolving customer

claims and recon mismatches.

Operations teams can co-ordinate with the service

providers of the BCs and will need Bank's

intervention for escalations / follow with BCs


31Functional Specifications

Pg 50ATM performance report

This report may be from the switch / ATM monitoring

system. Recon application would only have

transaction details and hence may not be able to

provide the ATM performance report. Hence request

to keep it out of scope.


32FUNCTIONAL

SPECIFICATIONS / 50

Card Base report as per card management

system

Card base is generally not part of Recon solution.

Request bank to confirm the requirement.

Preparation of GST received & paid on

the basis of raw files received from

scheme providers (NFS/VISA/MC)

33FUNCTIONAL

SPECIFICATIONS / 50

Monthly card base report Region wise branch

wise

Card base is generally not part of Recon solution.

Request bank ton confirm the requirement.


34FUNCTIONAL

SPECIFICATIONS / 50

Monthly ATM deploying reports Generate

Periodical reports as per requirement

Kindly confirm if this refers to the number of ATMs

added in the Recon system for the month. If not,

kindly provide more information.


35FUNCTIONAL

SPECIFICATIONS / 52Validation of transaction from database Request bank to elaborate the requirement

There should not be duplicacy of data.

36FUNCTIONAL

SPECIFICATIONS / 53

Age wise break up for all pending payments for

merchant

Merchant Payments and Merchant-acquirer

transaction reconciliation is part of another business

entity, so kindly confirm if this was intended to be

part of the scope? If yes, please provide more clarity

on the number of merchants and merchant

settlement process and volumes.

Will be shared with sucessful bidder as

this is a sensitive business data.

37FUNCTIONAL

SPECIFICATIONS / 57

Automated Cash forecasting for ATM and cash

Recyclers

This is usually part of Monitoring tool, request bank

to exclude this requirement, else, Request bank to

elaborate the requirement on this.


38FUNCTIONAL

SPECIFICATIONS / 57

Cross verification of actual cash loaded and

Logical cash loaded

Request bank to elaborate the requirement, as the

system will be capable of generating report, whereas

the CRA will have to cross verify.


39FUNCTIONAL

SPECIFICATIONS / 58

Verification of Billing & Income sharing of GST,

Partners

Billing & Business

Correspondent (BC)

Request bank to elaborate the requirement

Preparation of GST received & paid on


scheme providers (NFS/VISA/MC etc.)

40Schedule of Implementation

Pg 83

The vendor should commence implementation of

the Solution within two months from the date of

award of contract at BOI Head Office as well as at

the DR Site. The implementation shall comprise

of System Configuration, Customization, Pilot

Implementation, UAT and System Roll Out. (DR

SITE location).

The solution implementation will require time to

understand, customize and implement the Bank

specific requirements, testing and production

movement. Request the bank to consider a timeline

of 24 weeks.

The vendor should complete

implementation of the Solution within

two months from the date of award of

contract at BOI Head Office as well as

at the DR Site. The implementation

shall comprise of System

Configuration, Customization, Pilot

Implementation, UAT and System Roll

Out. (DR SITE location included).

41 General Transaction Volumes

Request Bank to provide the interchange / product

wise transaction volumes and projections for BOI

and its RRBs for the period of the contract

Onus

VISA

MasterCard

RuPay

NFS

UPI

IMPS

AEPS

BBPS

Being sensitive business data, will be

shared with the sucessful vendor.

42 General Number of ATM / Recylcer

Request Bank to provide the number of ATMs /

Recycler and the projections for the period of the

contract for BOI and its RRBs



43 General Migration Is data migration from the existing system involved?Yes.

44 Pg 97 Delay in processingWe understand the time line will be calculated after

receipt of all input files. Please confirm

Yes

45 Page 9- Clause XV

Vendor must provide minimum 20 qualified fit &

proper resources verified by the police, having

graduation or diploma onsite resources during

office hours of the bank and in case of exigencies

the bank can request for extra hours and night

shifts

Is this headcount of 20 resources only for Business

Operations (Reconciliation and Settlement &

Disputes) or is this resource pool for Business

Operations + Technical Support (Application

Support, DB, Middleware, OS). Kindly clarify

Minimum mandatory head count







shifts

Please specify the working hours of this onsite pool

of resources

As per the need of the project/Bank.







shifts

Please specify the existing headcount performing

the Reconciliation and Settlement & Disputes activity

for the Bank. Please provide a split across the

functions of Recon, Settlement and Disputes.

Bank do not have this data.

48 Page 10- Clause XXIV

The primary vendor will be responsible for

patching of OS and closing of any Vulnerabilities

in the Servers(i.e Application, Data Base and all

related servers) as reported by the VAPT Audit of

the Information Security Cell of Bank of India.

Furthermore, the upgradation of DBMS and any

other software being utilized by the Vendor would

be the responsibility of the Vendor.

Do we have to provide OS/DB/MW admins as part of

the support services

Vendor to provide all the support in this

area.

49 Page 83 - 7.17

Capacity to handle a volume of transactions

generated from our accounts with annual

increase in volumes.

Please specify the transaction volumes in the First

Year expected for Reconciliation, Settlements and

Disputes. Kindly also provide the annual growth in

volumes expected for each of the above.


50 Page 83 - 7.21 i

The vendor should commence implementation of

the Solution within two months from the date of

award of contract at BOI Head Office as well as at

the DR Site.

Does the Bank expect the onsite pool of 20

resources to be split between the DC location and

DR location or will all be based at the DC only? If the

team is to be split, please specify the headcount

required in DC and in DR

Minimum head count is 20. Vendor can

deploy more resources at any location

to ensure SLA compliance.

51 GeneralWhat are the key reasons for the Bank to initiate this

RFP at this time?

This is Bank's descrition

52 GeneralWhat are the shortfalls if any in the Bank's existing

Recon and Settlement/Disputes system?

Present system is working well and

contract is coming to an end.

53 Page 97

In addition to above, following table indicates

period specific penalties in respect of different

work areas

We would request the Bank to consider reducing the

penalties specified to a fourth of the all amounts

shown in this table. Pls confirm.


54 3.1 / Pg-7

Solution will also have to be extended to the Bank

of India sponsored RRBs for which only

implementation cost will be paid by the Bank.

Request bank to clarify on the number of RRB's

bank is referring to and please provide details of

those RRB's

Bank has 3 RRBs at present. Other

details will be share with

55 3.2 XV/ Pg-9






shifts

We understand that the scope involves supply and

installation of Recon solution and onsite support,

and for onsite support Bidder is required to provide

20 resources, Request Bank to confirm.

Minimum head count is 20. Vendor can

deploy more resources at any location

to ensure SLA compliance.

56 3.2 XVi/ Pg-9

The Bank may provide a centralized location for

training or may ask the successful vendor to give

training at the centres required by Bank of India.

Request bank to provide more details about training

like duration, time line, batch strength, frequency of

training etc.,


57 3.4xvii/ Pg-12

At the end of contract period of 5 years, the



.

Request bank to remove this clause.

Stands deleted. Appropriate decision in

this regard will be taken at the end of

contract period.

58 3.26/ Pg-21

The bidder may quote the best competitive price

in the commercial bid as Bank may or may not opt

for Reverse Auction and in case Bank does not

opt for Reverse Auction, the commercial bid

submitted by you will be opened to decide the L1

price.

We understand that the L1 bidder will be finalized

based on the TCO value, Request Bank to clarify

whether Bank will opt for Reverse auction to

evaluate the L1 bidder.

As per RFP terms

59 4.24 i / Pg-33

….as liquidated damages, a sum equivalent to

1% per week per site of the total contract value

ordered out of contract price subject to maximum

deduction of 5% of the total contract value for

each week or part thereof of delay, until actual

delivery. Partial delivery shall be treated as non-

delivery of the entire goods ordered.

Request bank to limit over all penalties + LD to 10%

of contract value.


60 4.28 / Pg-34

Termination for Convenience

The Bank, by written notice sent to the Supplier,

may terminate the Contract, in whole or in part, at

any time for its convenience. The notice of

termination shall specify that termination is for the

Bank’s convenience, the extent to which

performance of the Supplier under the Contract is

terminated, and the date upon which such

termination becomes effective.

Request bank to remove this clause, as termination

should not be based on the convenience, but on the

performance of the bidder.


61 7.20 -II/ Pg-83

The vendor should provide changes and

upgrades with regard to changes in statutory

requirements at the earliest and free of cost

during the contract period.

Request Bank to modfy the clause as follows: "The

vendor should provide changes and upgrades with

regard to changes in statutory requirements at

mutually agreed rates".


62 7.21 - III/ Pg-83

The support services shall be for a period of at

least 5 years after the expiry of warranty period.

Bank should have at least one onsite DBA

support during office hours of the bank and in

case of exigencies, request for extended hours

will have to be considered by the vendor.

we understand that the contract period is for 5 yrs,

however bank is asking support for (warranty)+5 yrs,

request bank to limit support period to 3 Yrs after

warranty i.e. for total contract period.


63 7.22 -III/ Pg-84

The bidder should commit to provide services for

implementation, roll-out, support, maintenance

etc. for minimum 5 years. Continuing the

services/maintenance for beyond 5 years/contract

period as per the RFP shall be at the sole

discretion of the Bank.

Request Bank to modfy the clause as follows:

"….....Continuing the services/maintenance for

beyond 5 years/contract period as per the RFP shall

be mutually agreed with the Bidder".


64 Pg-85

During the currency of the contract if the

cumulative penalty amount exceed 10%

project cost, the Bank may consider termination of

the Contract.

we understand that the cumulative mentioned in this

clause doesn't include liquidated damages Request

bank to clarify.


65 Pg-85 Penalty & LD- GeneralRequest bank to limit over all penalties + LD to 10%

of contract value.


66 7.23/ Pg. -85 Annexure-DRequest bank to clarify whether L1 bidder will be

finalized based on the Reverse auction

As per RFP terms

67 Clause 1.1 / Page No.3

1.1. ..Our Bank is inviting Bids from the bidders to

provide Reconciliation Solution in Bank of India

as well as Regional Rural Banks of Bank of India

on an OPEX (operational expenditure) model.

BIIDER request the Bank to confirm the requirement

of license period and term of the AMC period.

Bank envisages OPEX model


2.3 This is not an offer by the Bank but only an

invitation to bid in the selection process initiated

by the Bank. No contractual obligation

whatsoever shall arise from the RFP process until

a formal contract is executed by the duly

authorized signatory of the Bank and the Bidder.

Bidder would like to clarify that the proposal to be

submitted by the Bidder is for the sole purpose of

evaluating the Bidder w.r.t RFP and the mutual rights

& obligations shall be agreed in the final binding

contract. Submission of bid shall not impose any

obligations on the part of the bidder unless final

contract is executed between the parties.



3.32 Signing of Contract

i. At the same time as the Bank notifies the

successful system integrator or Bidder that its’ Bid

has been accepted, the Bank will send the system

integrator or Bidder the Contract Form as per

Format given in the RFP incorporating all

agreements between the parties.

ii. Within the period prescribed in Clause 7.4,

from the date of receipt of the Form of contract,

the successful Bidder shall sign and date the

Contract and return it to the Bank.

Bidder requests the final binding contract shall

include mutual contractual clauses considering the

mutual interests of the parties.



4.4 Use of Contract Documents and Information

i. The Supplier shall not, without the Bank’s prior

written consent, disclose the Contract, or any

provision thereof, or any specification, plan,

drawing, pattern, sample or information furnished

by or on behalf of the Bank in connection

therewith, to any person other than a person

employed by the Supplier in the performance of

the Contract. Disclosure to any such employed

person shall be made in confidence and shall

extend only as far as may be necessary for

purposes of such performance.

ii. The Supplier shall not, without the Bank’s prior

written consent, make use of any document or

information for purposes of performing the

Contract.

iii. Any document, other than the Contract itself,

shall remain the property of the Bank and shall be

returned (in all copies) to the Bank on completion

of the Supplier’s performance under the Contract,

if so required by the Bank.

Bidder requests that the proposal to be submitted by

the Bidder shall also be treated confidential by the

Bank and the ownership of the same shall be with

the Bidder.



4.5 Patent Rights

i. In the event of any claim asserted by a third

party of infringement of copyright, patent,

trademark, industrial design rights, etc. arising

from the use of the Goods or any part thereof in

India, the Supplier shall act expeditiously to

extinguish such claim. If the Supplier fails to

comply and the Bank is required to pay

compensation to a third party resulting from such

infringement, the Supplier shall be responsible for

the compensation to claimant including all

expenses, court costs and lawyer fees. The Bank

will give notice to the Supplier of such claim, if it is

made, without delay.

4.36 Patent Rights/Intellectual Property Rights

In the event of any claim asserted by a third party

of infringement of trademark, trade names,

copyright, patent, intellectual property rights or

industrial design rights arising from the use of the

Products or any part thereof in India, the Supplier

shall act expeditiously to extinguish such claim. If

the Supplier fails to comply and the Bank is

required to pay compensation to a third party

resulting from such infringement, the Supplier

shall be responsible for the compensation

including all expenses, court costs and lawyer

BIDDER would like to clarify that 3rd party claims of

infringement of intellectual property rights is

restricted to Indian territory and for solution that are

created and delivered "as is" by BIDDER but

BIDDER will not assume the obligation for use or

misuse of the solution by the Bank or any use by

Bank or its persons due to lack of visibility or

modification of the solution or combination with any

equipment, other hardware, or software, method or

data that is not provided, recommended or approved

by BIDDER or services done by any 3rd party other

than the BIDDER.



4.22 Assignment

The Supplier shall not assign, in whole or in part,

its obligations to perform under the Contract,

except with the Bank’s prior written consent.

Bidder requests exception in the event of

subsidiaries & affiliates and in the event of merger &

acquisition.



4.24 Liquidated Damages

i. LD on Delivery and Installation If the

Supplier fails to deliver any or all of the softwares,

licenses etc within the time period specified in the

Contract, the Bank shall, without prejudice to its

other remedies under the Contract, deduct from

the Contract Price, as liquidated damages, a sum

equivalent to 1% per week per site of the total

contract value ordered out of contract price

subject to maximum deduction of 5% of the total

contract value for each week or part thereof of

delay, until actual delivery. Partial delivery shall

be treated as non-delivery of the entire goods

ordered. Once the maximum is reached, the Bank

may consider termination of the Contract. All

items placed under one purchase order to be

delivered within the stipulated delivery period.

ii. LD on delay in commissioning of service

inclusive of all modules, applications and portals.

The bidder shall commission the Solution and

ensure its signoff required to obtain complete

certification all features to Bank officials within 2

months from the date of issuance purchase order.

If the Supplier fails to deliver any or all of the

features within the time period specified in the

Contract, the Bank shall, without prejudice to its

other remedies under the Contract, deduct a sum

Bidder requests that LD percentage could be

mutually negotiated agreed during contract award

stage.



4.25 Termination for Default

i. The Bank, without prejudice to any other

remedy for breach of Contract, by a written notice

of default sent to the Supplier, may terminate the

Contract in whole or in part:

• if the Supplier fails to deliver any or all of the

Products and Services within the period(s)

specified in the Contract, or within any extension

thereof granted by the Bank;

or

• if the Supplier fails to perform any other

obligation(s) under the Contract.

Bidder requests that any and all termination under

the agreement shall be with cure period of 90 days.

Termination right shall also be made mutual.



4.25

ii. In the event the Bank terminates the Contract in

whole or in part, it may procure, upon such terms

and in such manner as it deems appropriate,

Products and Services similar to those

undelivered, and the Supplier shall be liable to

the Bank for any excess costs for such similar

Products or Services. However, the Supplier shall

continue performance of the Contract to the

extent not terminated.

Bidder requests deletion of this clause. Bidder shall

not be held liable for excess costs.



4.27 Termination for Insolvency

The Bank may, at any time, terminate the

Contract by giving written notice to the Supplier if

the Supplier becomes bankrupt or otherwise

insolvent. In this event, termination will be without

compensation to the Supplier, provided that such

termination will not prejudice or affect any right of

action or remedy, which has accrued or will

accrue thereafter to the Bank.

Bidder requests to make the clause mutual.



4.28 Termination for Convenience

The Bank, by written notice sent to the Supplier,

may terminate the Contract, in whole or in part, at

any time for its convenience. The notice of

termination shall specify that termination is for the

Bank’s convenience, the extent to which

performance of the Supplier under the Contract is

terminated, and the date upon which such

termination becomes effective.

Bidder requests deletion of termination for

convenience. Request the Bank to conside this since

BIDDER shall incur the costs implementing the

solutuon required under this RFP. Termiantion

without cause shall affect us.



4.29 Resolution of Disputes

iii.

• Arbitration proceedings shall be held at Mumbai,

and the language of the arbitration proceedings

and that of all documents and communications

between the parties shall be English;

Bidder requests for seat of arbitration at Chennai.



4.31 Applicable Law

The Contract shall be interpreted in accordance

with the laws of the Union of India and the Bidder

shall agree to submit to the courts under whose

exclusive jurisdiction the Registered Office of the

Bank falls.

Bidder requests for Chennai jurisdiction.



4.35 Supplier’s obligations

iv. The Supplier will treat as confidential all data

and information about the Bank, obtained in the

execution of his responsibilities, in strict

confidence and will not reveal such information to

any other party without the prior written approval

of the Bank.

Bidder requests that confidentiality obligation shall

be mutual.

As per internal directions Bank nerver

divulges any business details .


4.40 Indemnity The vendor shall keep and

hold the Bank and its directors, employees,

affiliates etc. indemnified and harmless from

time and at all times against all actions,

proceedings claims, suits, liabilities (including

statutory liability),penalties, charges, costs

(including legal costs) and expenses, damages,

losses and any other expenses which may be

caused to or suffered by or made or taken against

the Bank arising out of:

i. breach, default or non-performance of

undertakings, warranties, covenants or

obligations under this agreement by the Vendor

and/or

ii. Malfunctioning of the reconciliation software

solution under the project as supplied installed

and migrated by him/her and/or

iii. Any contravention or Non-compliance with any

applicable laws, regulations, rules, statutory or

legal requirements by the vendor and/or

iv. an act or omission (including misconduct or

negligence) of the Vendor, its employees, its

agents, sub-contractors in the performance of the

obligations of the Vendor under this Agreement;

and/or claims made by employees or

subcontractor's or subcontractors employees who

are deployed by the Vendor against the Bank;

Bidder requests that indemnity could be agreed only

for breach of confidentiality, applicable laws and IP

rights. Bidder requests modification to this effect in

the final binding contract.



4.41 Limitation of Liability

The liability under this Agreement, to the extent

allowed by Indian laws, shall be limited to the total

contract value and neither party shall be liable for

indirect and remote loss and damages. However

the liability under no circumstances shall be

capped for any claims, losses, damages relating

to the following: -

(i) Violation of the confidentiality obligations, and

(ii) Violation/infringement of IPR, patents, copy

rights, trade marks etc, and

(iii) Claim against the bank by the vendor’s

agent/employees, and

(iv) Willful/deliberate act or omission on the part

of vendor or its employees or agents and/or fraud.

Bidder would like to negotiate the cap on liability

during contract award stage.


83 Clause 4.42 / Page No.39 4.42 Confidentiality Bidder requests to make the clause mutual. No change in RFP terms.

84 Form 6.2 / Page No.62FORMAT 6.2

NON-DISCLOSURE AGREEMENT Bidder requests to make NDA mutual.


85 Form 6.5 / Page No.66 FORMAT 6.5 CONTRACT FORM

Bidder requests that the Bidder be given the right to

negotiate the legal clauses such as Indemnity,

Limitation of Liability, Non-Solicitation,

Confidentiality, IP rights, Warranty, Dispute

resolution, etc. and mutual business interests shall

be considered in executing the final binding contract.


86 Form 6.15 / Page No.79

Format 6.15

UNCONDITIONAL ACCEPTANCE OF THE

TERMS & CONDITIONS OF THE RFP

While Bidder understands that the Bank's technical

requirement has to be complied with, unilateral

contractual obligations could not be imposed on the

Bidder. Any and all binding terms and conditions are

subject to mutual negotiation and agreement.


87 GeneralClauses required to be included in the Contract

upon mutual consultation between the parties

BIDDER would request the Bank that any binding

terms and conditions shall be on a mutually agreed

basis.

BIDDER requires inclusion of the following crucial

clauses on a mutually agreed basis and in this

regard the BIDDER would like to discuss with Bank.

This list is inclusive of various other terms of the

agreement and is not exhaustive.

1) Cap of Liability and exclusion of indirect damages

from Liability

2) Non-solicitation

3) Intellectual Property Rights

4) Assignment etc.

5) Representation and Warranties

6) Indemnities by Bank

7) Termination

8) LD

9) Confidentiality

We would also request the Bank to consider the

below aspects: 1) Termination compensation by the

Bank in the event of termination of the agreement by

the Bank prior to completion of the term, 2) Any

update / upgrade / modification (after the date of

award of contract to BIDDER) on account of

statutory requirements shall be borne by the Bank.


88 3.2 Broad Scope of Work, ii., Pg8ii. Network security and other

infrastructure will be provided by the Bank

Kindly confirm that the Bank will allow Bidder to

leverage to secure the proposed platform for network

and server security services.

Security tools:

Network Security -

Firewalls

Network IPS

WAF

Server Security -

Anti-virus and anti-malware

FIM (File Integrity Monitoring)

Patching systems

Encryption

Privilege Identity/access/user management

Vulnerability assessment and penetration test

Application Security-

Identity and access management

Application security testing tool

All security directions wil be adhered to.

89 3.2 Broad Scope of Work, Pg10

xxiii. Bank will provide Hardware with operating

windows server of 2008-2016 & database as SQL

& Oracle. Any other software required to run the

solution should be provided by bidder

We presume Bank's firewall, load balancers have

the required capacity to deploy the platform and will

provide AV/HIPS with licenses to install on the

servers.

Will be discussed with sucessful bidder.


xxiv. The primary vendor will be responsible for

patching of OS and closing of any Vulnerabilities

in the Servers(i.e Application, Data Base and all

related servers) as reported by the VAPT Audit of

the Information Security Cell of Bank of India.

Understanding is bidder has to fixed the gaps for the

identified Vulnerabilities and audit observation.

1) Vulnerability Assessment (VA) & Audit activities

are not in bidder scope.

2) Whether bidder can leverage Bank's existing

Vulnerability Assessment and Patch Management

tool, or bidder has to provision this tool. Kindly

confirm.



xxv. Vendor has to make necessary changes in

the recon system whenever any requirement

arises due to any advisory of controlling agencies

like DFS,RBI,IBA,NPCI etc.

As upcoming mandates are unknown, the cost of the

same cannot be estimated. Request bank to change

the clause to pay for efforts on T & M, or on Actual

Basis.


92 3.2 Broad Scope of Work, Pg10xvi. The solution provided should be PCI-DSS or

PA-DSS Compliant.

Bidder Understanding is to adhere to client existing

SOP policies and procedures to build up the setup.

PCI-DSS certfication & compaliance will be

Bank's responsbility


93Clause 1.2

Pg3

The solution will have to be upgraded by the

Vendor free of cost any time in the event of any

changes / modification / new regulatory

requirements or reporting requirements which

warrants compliance.

While we agree that our product/s complies with all

applicable laws existing as on date of submission of

bid, it is not possible for the bidder to envisage

regulatory requirements which may be applicable in

future and corresponding changes to be done to the

product/solution, thus we request that bidders

product/s should be liable for compliance of all laws

applicable as on date of submission of bid and

compliance to any change in law of enactment of

new laws or changes to existing laws/regulations

shall be done at extra cost, if having a direct or

indirect cost implication, mutually agreed between

the parties preferably by a defined Change

Request/Control process and this clause should be

amended accordingly.


94Clause 3.2 XXV

Pg10

Vendor has to make necessary changes in the

recon system whenever any requirement arises

due to any advisory of controlling agencies like

DFS,RBI,IBA,NPCI etc.

















95Clause 4.15 vii. e.

Pg31

Any upgradation or modification required by the

Bank till the time of Go-Live and any upgradation

or modification required as per the requirement of

any regulator (FIU-IND, RBI or IBA) to be

provided free of cost by the vendor.

















96Formar 6.2

Pg.62NON-DISCLOSURE AGREEMENT

The NDA shall be cover mutual confidentiality

obligations. Request the Bank to make the NDA

mutual as bidder will also be sharing confidential

information such as Commercials, Product

Information, etc. with the bank.


97Formar 6.15

Pg.80

UNCONDITIONAL ACCEPTANCE OF THE

TERMS & CONDITIONS OF THE RFP

This is to confirm that we unconditionally accept

all the terms and conditions as mentioned in the

said RFP including all addendum/amendment

floated for Bank of India pertaining to this RFP.

The RFP contains several unilateral and ambigous

clauses and acceptance of the terms and conditions

as it is is detrimental to the bidder' interest, unless

the contract form contains the terms and conditions

as mutually agreed between the parties or bank

accepts the deviations as requested during pre-bid

stage.


98

Annexure E - PRE-CONTRACT

INTEGRITY PACT

Pg.106

Fail Clause: The BIDDER undertakes that it has

not supplied / is not supplying similar product /

systems or subsystems at a price lower than that

offered in the present bid in respect of any other

Ministry / Department of the Government of India

or PSU and if it is found at any stage that similar

product / systems or sub systems was supplied by

the BIDDER to any other Ministry / Department of

the Government of India or a PSU at a lower

price, then that very price, with due allowance for

elapsed time, will be applicable to the present

case and the difference in the cost would be

refunded by the BIDDER to the BUYER, if the

contract has already been concluded.

Request to remove the clause No change in RFP terms.

99

Broad Scope of Work (ii) Pg.8 Bidder has to supply, install and configure all the

required software/hardware etc for the successful

implementation of the proposed solution for both

DC & DR sites

Please share the complete Address of DC and DR

site of Bank

Will be shared with the sucesssful

vendor.

100

Broad Scope of Work ( xv) Pg.9 Vendor must provide minimum 20 qualified fit &





shifts

Request bank to confirm on qualification criteria if

any for the said resources. Also please specify the

location where these resources are expected to be

based.

Will be shared with the sucesssful

vendor.

101

Eligibility Criteria (ii) Pg.11 Bidder or OEM should have implemented and/or

managed end to end Reconciliation Solution

successfully for minimum 03 year, in at least two

Private / Public Sector Undertaking Bank /Foreign

Bank in India or abroad. One of the locations

must be a ‘Finacle’ location. Software solution

should be capable of handling minimum 1.5 Cr.

transaction in a Billing Cycle. Bidder should give

proof of handling mimimum10 Crore transactions

in PSBs.

Request bank to clarify that handling of Minimum 10

Crore Transactions is for any PSU / Private / Foreign

Bank in India or abroad as its mentions PSB's in

clause. Also Request bank to relax this clause to 10

Crore transaction on per anunum basis in any

Public/ Private or Foreign Bank to have larger

particpation in the Bid process


102

Eligibility Criteria (xvii ) Pg. 12 At the end of contract period of 5 years, the



.

Request bank to remove the said clause as the

model is RFP is on OPEX Model.


103

Submission of Bids (i) Pg. 19 The System integrators or Bidders shall seal the

envelopes containing “Technical Bid” and “Price

Bid” separately and the two envelopes shall be

enclosed and sealed in an outer envelope. The

bidder should submit the soft copy of the

Technical bid document in the form of CD, in the

sealed envelope containing ‘Technical Bid”

In view of Current Covid 19 Pandemic, request bank

to consider Digital Submission of the documents

rather then physical submission


104

Acceptance Procedure Pg. 28 On successful completion of installation,











as per Bank’s Format 6.9

Request bank to clarify and confirm when would the

billing start? Will the cost of Acceptability test and

work done during the said period reimbursed


105

3.1 General Pg. 7 Solution will also have to be extended to the Bank



Request Bank to mention the no. of RRBs to be

supported

3 RRBs(1.Narmada Malawa Gramin

Bank 2. Wainganga Krishna Gramin

Bank 3.Aryavart Gramin Bank)

106

3.1 General Pg. 7 Solution will also have to be extended to the Bank



Request Bank to name the Switch and CBS solution

implemented for each of the RRBs.

Same as BOI

107

3.1 General Pg. 7 Vendor will also be required to support Bank and

RRBs in integration of future solutions, which

Bank/RRBs are going to procure.

Since the scope of the future integrations are not

know at present, Request Bank to consider

implementation of such changes on time and

material basis.


108

3.2 Broad Scope of Work Pg. 8 The vendor will have to supply and install the

solution at Bank and respective RRBs Head

Offices / Data Centre and also should replicate at

Disaster Recovery Site, Bangalore/ other major

city in India. DC and DR will function as

Active/Passive. The RTO and RPO requirement

for DC DR replication will be 15 minutes.

Application and database to have separate

instance for Bank and each RRB. Implementation

will be at DC (CBD Belapur-Navi Mumbai) and

DR at Bengaluru. These locations, if changed, the

solution be implemented accordingly. Network

security and other infrastructure will be provided

by the Bank.

Application and database separate instance for both

BOI and RRBs is required to be implemented at BOI

Data center or at respective RRBs data centers?

Separate H/w and S/w is to be recommended for

RRBs? Or It will be single infra hosting all RRBs at

BOI DC.

AT present Bank has 3 RRBs, but in

the future if any RRB is added the

asme must be considered as part of

project.

109

3.2 Broad Scope of Work Pg. 9 Further, the system integrator or bidder should be

able to provide the necessary interfaces with our

existing Service Provider/s. This includes Finacle,

Data warehouse or any other solution as needed

by the Bank.

The mode of integration with CBS and Data

warehouse will be Batch/file based. Please confirm

Yes

110

3.2 Broad Scope of Work Pg. 10 All the complaints related to ATM/POS should

reflect in our OCRM system and there should be

on line tracker for tracing the customer

complaints.

Understand that the integration with the OCRM

system will be file based, please confirm.

Yes

111

PART 5: TECHNICAL &

FUNCTIONAL

SPECIFICATIONS (TFS) Pg. 40

**Note: - All the transactions must be reconciled

as far as possible on real time basis

For Recon to happen on real time the data from

Switch, CBS, Interchanges etc. need to be made

available on real time. Request the Bank to consider

Recon T+0 or T+1 basis, based on availability of

data


112

NFS / VISA / MASTERCARD /

RUPAY Pg. 41

Reconciliation of all incoming and outgoing

transaction (debit/credit/PPI cards etc.) with

regards to NFS, VISA, Mastercard, Rupay and all

other networks including POS transactions

Request Bank to specify the complete list of

Networks/Interchanges to be supported.


113

Fraud Monitoring and

Management System Pg. 48

Track details of customer performing more

transaction at night specifically at switching time.

Understanding is that offline reporting is to done for

such transactions. Please confirm

Yes

114

Reconciliation OF Entries IN

NOSTRO AND MIRROR Account

Pg. 49

Case management with-in department and

outside department

Request Bank to provide more details on the

requirement.

Nostro recon requirement stands

deleted.

115

Micro ATM & RRB transaction

reconciliation Pg. 49

Micro ATM and RRB transaction reconciliation

(Issuing & Acquiring)

Request Bank to inform which all RRBs Micro ATM

Recon is to be supported and who is the FI gateway

provider?

Will be shared with sucessful bidder.

116Micro ATM & RRB transaction

reconciliation Pg. 49

Micro ATM and RRB transaction reconciliation

(Issuing & Acquiring)

Request Bank to provide number of transaction

happening through Micro ATM, RRB wise

Will be shared with sucessful bidder.

117Accounting and Third Party

Reconciliation Pg. 50

NFS, VISA, Mastercard, rupay and all other

Network and products of DBD.

What is meant by DBD? Digital Banking Department.

118MIS Reports and Decision

Making system Pg. 50


system

What is expected in card base report? Reports based on different logic

119

Dispute Management Pg. 51 Management of claims received through ATM

CLAIM menu within TAT

Understanding is that this is same as OCRM and the

integration with the ATM CLAIM/OCRM will be file

based

Yes

120

Dispute Management Pg. 53 Collection of charge slip from Merchants for

chargeback Retrieval request and other Dispute

Received

This is part of the Merchant Management system,

where you have the complete correspondence with

the merchant and tracking of merchant response,

recovery etc. This is not part of the Recon's dispute

management system. Request Bank to remove the

same


CPD

121Dispute Management Pg. 53 Age wise break up for all pending payments for

merchant

This is part of merchant management system.

Request Bank to clarify on the requirement

Will be shared with sucessful bidder as

this is a sensitive business data.

122

Cash In ATM” Reconciliation Pg.

57


Recyclers

Request Bank to elaborate what is expected on

automated cash forecasting?

Forecasting of cash requirment for

ATM/CRM on the basis of cash

dispensation pattern.

123

Cash In ATM” Reconciliation Pg.

59

Verification of Billing & Income sharing of GST,

Partners Billing & Business Correspondent (BC)

Request Bank to elaborate on the requirement Preparation of GST received & paid on


scheme providers (NFS/VISA/MC)

124

Format 6.13 Pg. 75 Bill of Material

Part-A

Bidder is expected to provide modules list of Recon

System in this section?

No. of installation of the different modules at various

customer location is what asked here?. Kindly

provide more information to respond to this section

The Bidder should provide Bill of

Material (details of all Modules /

Components of Software including

those bought-out, off-the-shelf or third-

party products / items required) Module-

wise, in the following format. Details of

all relevant/applicable System, Utility,

Security, Communication and

Application Software components

should be included

125

General General Request Bank to provide the following volumetric

details

No. of ATM/POS Issuing txn per day

No. of ATM acquiring txn per day

No. of IMPS, UPI, BBPS, AEPS, PG, Micro ATM

transaction count per day

Data retention period

No. of users of the system

No. of concurrent users of the system



126

1.2 Objective , Page 3 The solution would need to be interfaced to the

CBS and other 3rd party solutions to meet the

business requirements.

what are 3rd party application and message

exchange methods to be intrefaced with?

Bank will specify in due course.

127

Eligibility Criteria 3.4, ii

Page -11

Bidder or OEM should have implemented and/or




Bank in India or abroad. One of the locations

must be a ‘Finacle’ location. Software solution

should be capable of handling minimum 1.5 Cr.

transaction in a Billing Cycle. Bidder should give

proof of handling mimimum10 Crore transactions

in PSBs.

End to End reconciliation is a relatively new concept

and hence there may not be many installation which

would be 3 years or older in end to end

reconciliation. Hence we request Bank to please -

"Bidder or OEM should have implemented and/or




Bank in India or abroad. One of the locations must

be a ‘Finacle’ location. Software solution should be

capable of handling minimum 1.5 Cr. transaction in a

Billing Cycle". Bidder should give proof of handling

minimum 10 Crores transaction in PSB.


128

Eligibility -2 , Format 6.14 , Page -77Supported by documentary evidence and also

copies of the Service Contracts wherever entered.

(The Bank will consider the arrangements to be

firmed up only when documents evidencing

agreements signed or undertakings /

commitments made are submitted. Bidders who

have not firmed up arrangements with other

vendors / subcontractors are not likely to be

considered.) . Letter from the organization

concerned confirming successful

implementation of fraud monitoring solution

for card based transactions with them, to be

submitted with following details – ·

We are assuming,( successful implementation of

fraud monitoring solution for card based

transactions ) this is mistakenly included; Please

direct, what are the supporting documents required

?

Bank will specify in due course.

129

Eligibility -11 , Format 6.14 , Page -79The bidder must have satisfactorily conducted

Bank Account. We request the bank to provide any specific details

that needs to be mentioned by the bidder's bank.


130

Eligibility -16 , Format 6.14 , Page -79The solution proposed by the system integrator or

bidder should have been operationalised and

continue to be in successful operation in at least

two Private / Public Sector Undertaking Bank

/Foreign Bank in India or abroad for at least three

years.

As per the earlier point No. 2, request the bank to

consider the following change - The solution

proposed by the system integrator or bidder should

have been operationalised and continue to be in

successful operation in at least two Private / Public

Sector Undertaking Bank /Foreign Bank in India or

abroad for at least One year.


131

Eligibility -17 , Format 6.14 , Page -79At the end of contract period of 5 years, the



.

We understand that the bank wants to get the

license to use the solution post closure of the

contract. Bank would pay any agreed Maintenance

Cost if they need support on the solution.


132

Scope of Work -II , Page -8 The RTO and RPO requirement for DC DR

replication will be 15 minutes

As Reconciliation is offline solution, We requesting

Bank to Please keep The RTO and RPO

requirement for DC DR replication to 30 Minutes


133

4.15 Warranty - vii a , Page - 31 Supplier/his representative shall solve the

software problem within maximum 6 (six) hours of

reporting of the problem by the Bank to the

Supplier's nearest office by phone, fax, e-mail or

letter

Problem resolution is depend on its nature,

committing 6 hrs without knowing it will be difficult;

therefore please reconsider the clause.


134

FUNCTIONAL

SPECIFICATIONS

Page- 41

Submission of Exceptional Transactions (online/

Offline) on T+1 basis

What is online/offlien refreed to here? Online means which effect immediately

and offline which posted by bank later.

135

FUNCTIONAL

SPECIFICATIONS

Page- 41

Generation of foreign exchange fluctuation for

foreign transactions

what is scope of this activity? What will be base

value of foreign exchange

This will be taken care by CBS.

136

FUNCTIONAL

SPECIFICATIONS

Page - 43

GST Calculation and invoices. which invoices to be generated through recon

system?




137

FUNCTIONAL

SPECIFICATIONS

Page - 44

GST Calculation and invoices. which invoices to be generated through recon

system?




138

FUNCTIONAL

SPECIFICATIONS

Page - 47

Fraud Monitoring and Management System Do we need to provide fraud monitoring system or

reports generated from recon system as per

requirement will suffice?

Need based reports must be made

available.FRMD

139

PART 5: TECHNICAL &

FUNCTIONAL

SPECIFICATIONS (TFS) - Point -

7 , Page -47

Fraud Monitoring and Management System Assuming Bidder shall provide/generate the

mentioned reports under Fraud Monitoring and

Management System

Need based reports must be made

available.

FRMD

140

FUNCTIONAL

SPECIFICATIONS

Page - 48

Reconciliation OF Entries IN NOSTRO AND

MIRROR Account

Honoring the payment messages sent by the

bank/Payment of draft issued by the bank

Does bank want recon system to approve

transacitons?

Nostro recon requirement stands

deleted.

141

FUNCTIONAL

SPECIFICATIONS

Page - 48

Payment on account of interbank deals do we need to generate report for bank to make

payment or payment need to be initiated from recon

system?

Reconcilation capability for the same

must be available.

142

FUNCTIONAL

SPECIFICATIONS

Page- 50


system

This is part of card management system No change in RFP terms.

CPD

143

FUNCTIONAL

SPECIFICATIONS

Page - 51

Management of claims received through ATM

CLAIM menu within TAT

what is ATM CLAIM menu and how it will send data

to recon system?

It is the menu in CBS by which our

branches are capturing the customer

complaint related to ATM/POS failure

transactions.

144

FUNCTIONAL

SPECIFICATIONS

Page - 51

Status updation of claims to customer assuming status update to be done on ATMCLAIM

menu, please confirm how recon system will send

update to ATMCLAIM menu?

Based on the complaint status in recon

system ,same will be update in CBS.

145

FUNCTIONAL

SPECIFICATIONS

Page - 52

Multiple dispute chargeback letters. what is required in this? Mail to branches at different stage of

the chargeback like(Chargeback,Pre-

Arb,Arbitration)

146

FUNCTIONAL

SPECIFICATIONS

Page - 52

Dispute management of Tie up and Third Party what is tieup and thirdparty scopes Tie up means various setvice providers

like VISA/MASTER/RUPAY and third

party means acquirer disputes.

147

FUNCTIONAL

SPECIFICATIONS

Page - 53

Handling of All the Banking Ombudsman cases,

Consumer forum cases and RTI queries

RTI queries should be hadnled by PRO of bank. if

we receive disputes cases in dispute file or through

DMS portal, we can respond to it

Bank person will involve but recon team

will provide all necessary documents.

148

FUNCTIONAL

SPECIFICATIONS

Page - 53

Collection of charge slip from Merchants for

chargeback Retrieval request and other Dispute

Received

what are number of merchants and what will be

mode of contact?

Email and Phone

CPD

149

FUNCTIONAL

SPECIFICATIONS

Page - 53

System should have capability to store and

Retrieve all the documents received from different

network and branches

what kind of documetns wil be received from

branches nad network? Is it related to disputes?

Yes.

150

FUNCTIONAL

SPECIFICATIONS

Page - 54

Bidder should have different Dispute

Management system to keep History of all the

disputes and Management of Dispute.

what is recon system has integrated DMS with all

functions required


151

FUNCTIONAL

SPECIFICATIONS

Page - 54

Accounting for all type of disputes in CBS what kind of disputes are raised in CBS and how it

will be trasfreed to DMS?

All disputes means disputes related to

ATM/POS/IMT/UPI etc

152

FUNCTIONAL

SPECIFICATIONS

Page - 57


Recyclers

this is part of cash forecasting system No change in RFP terms.

153

FUNCTIONAL

SPECIFICATIONS

Page - 58

Cross verification of actual cash loaded and

Logical cash loaded

This is manual activity and need to done by

custodian. This cannot be verified by recon system.

This means cross verification between

EJ loading and C3R loading.

154

FUNCTIONAL

SPECIFICATIONS

Page - 58

System should generate report like CBS

outstanding, Switch outstanding, Tie up

outstanding

what is tieup outstadning? Tie up meanse settlement file.

155

Page 26

4.6(ii)

The proceeds of the performance security shall

be payable to the Bank as compensation for any

loss resulting from the Supplier’s failure to

complete its obligations under the Contract.

Suggested Changes- ) Suggest to have a cure

period of 30 days to be given to the Bidder by the

Bank to cure the deficiency in services before

deducting/invoking the performance security

amount. b) Bidder's

liability shall be limited to the actual loss/damage

suffered by the Bank . Also, Bidder shall not be liable

for any indirect,incidental, consequential or puniive

damages to the Bank.


156

Page 27

4.7(ii)

The Bank’s right to inspect, test and where

necessary reject the products after the products

arrival at the destination shall in no way be limited

or waived by reason of the products having

previously being inspected, tested and passed by

the Bank or its representative prior to the products

shipment from the place of origin.

Suggested Changes- any inspection or test of

products deliverd should be done by the bank within

7 days from the date of delivery. In case no

complaints received from bank with regards to the

product within an aforementioned timeline then

such deliverd products shall deemed to be accepted

by the bank and no complaints will be entertained by

the Bidder thereafter.


157

Page 28

4.8(i)

The supplier shall provide complete and legal

documentation of all subsystems, operating

systems, system software, utility software and

other software. The supplier shall also provide

licensed software for all software products

whether developed by it or acquired from others.

The supplier shall also indemnify the Bank

against any levies / penalties on account of any

default in this regard.

Suggested Changes- Cannot agree for any

indemnification.


158

Page 28

4.9












as per Bank’s Format 6.9.

Suggested Changes- the date on which products

has been installed and commissioned will be

considered as the date of sucessful commissioning

of the systems.


159

Page 29

4.12

Insurance Suggested Changes- Bidder will provide only in

transit insurance till the delivery of the products and

bank shall take all other insurance thereafter and

bidder shall not be responsible for any insurance

thereafter.


160

Page 33

4.23(iii)

Except as provided in the above clause, a delay

by the Supplier in the performance of its delivery

obligations shall render the Supplier liable to the

imposition of liquidated damages, unless an

extension of time is agreed upon without the

application of liquidated damages.

Suggested Changes- Suggest to have a cure period

of 30 days to be given to the Bidder by the Bank to

cure the deficiency in services before levying any

liquidated damages. Also, any liquidated charges will

not be levied before mutual agreement/consent of

the Bidder.


161

Page 34

4.27

The Bank may, at any time, terminate the

Contract by giving written notice to the Supplier if

the Supplier becomes bankrupt or otherwise

insolvent. In this event, termination will be without

compensation to the Supplier, provided that such

termination will not prejudice or affect any right of

action or remedy, which has accrued or will

accrue thereafter to the Bank.

Suggested Changes- bank shall without demur will

be obliged to pay the charges to the bidder till the

last date of termination even in case of termination

of contract in the event of insovency or bankcruptsy

by the bank. However, in case bank fails to make the

payment to the Bidder in aforementioned scenerio

then Bank shall compensate the Bidder for any loss

caused to the bidder for non payment of fees by the

Bank.


162

Page 38

4.40

Indemnity Suggested Changes- The clause should be mutual.

a)Further, Bank shall indemnify Bidder incase of

infringement by any third party arising out of

Intellectual Property Rights.

b)Further, the Liability of the Bidder shall not apply in

case of negligence handling or any unauthorised

usage by the Bank or its employees.

c) Bank shall indemnify Bidder in case of any injury

or death caused to the employees/worker of the

Bidder due to any act or ommission done while in the

premises of the Bank

d)Bidder will not indemnify to the Bank for any

indirect, special,incidental,consequential,punitive

and reputational damagesor loss or claims and or

for suit proceedings arising out of software

infringement in cases wherein, Bank itself has

modified or done some un authorised act with regard

to the software of the Bidder."


163

Page 39

4.42

Confidentiality Suggested Changes- Suggest to make this clause

mutual. Also, the Company shall disclose the

confidential information in event where : (A)

information was developed independently by the

Receiving Party; or

(B) is in the public domain at the date hereof or

subsequently enters into the public domain

otherwise than by any breach of this Agreement by

the Receiving Party; or

(C) is subsequently disclosed to the Receiving Party

by a third party who did not have any confidentiality

obligations to the Disclosing Party; or

(D)is required to be disclosed to (a) a government/

judicial/ quasi judicial body in pursuance of an order;

(b) However, the Receiving Party shall give

adequate written notice to the Disclosing Party if

possible or allowed bythe governemnt authority

before making any disclosure so that the Disclosing

Party may have opportunity to respond prior to such

disclosures; as also make disclosure only to the

extent as required.


164

Page No. 62

Format-6.2

NDA Suggested Changes:Format of Non-Disclosure

Agreementshall not be as per the formats to be

provided by the Bank , however the same shall be

discussed, negotiated and agreed between the

Parties


165

Page No.65

Format-6.5

Contract Form Suggested Changes:Format ofContract Form shall

not be as per the formats to be provided by the Bank

, however the same shall be discussed, negotiated

and agreed between the Parties


166

Page Number 7.

3.1 General

i. Bank of India (hereinafter referred to as BOI or

Bank) wishes to put in place Reconciliation of

Transactions of Alternate Delivery Channels in

Bank of India and a minimum uptime time of

99.95%.

Request Bank to clarify if the services to be

extended on a 24/7 or will the proposed vendor be

required to maintain the said uptime during the

standard working hours of 10am to 6pm on all Bank

working days.

At all times

167

Page Number 7.

3.1 General

ii. Solution will also have to be extended to the

Bank of India sponsored RRBs for which only

implementation cost will be paid by the Bank

Request Bank to clarify if the hardware will be

provided by Bank for both Bank as well as RRBs and

will the RRB recon also be worked out from Bank

DC & DR at Bank DR in Bangalore.

Bank to also clarify if the Hardware Specifications

will be as per successful Vendor pre-requisites for

both Bank & its RRBs.

Request the bank to clarify whether the bank with

pay the implementation cost for each RRB where the

solution would be implemented.

We observe that it is not included in the commercial

format. The commercial format is silent on the cost

as well as transaction charges.

Since it is an opex model, no

implementation cost will be provided.

168

Page Number 7.

3.1 General

iii. Towards this end, BOI wishes to select a

competent vendor who will be able to deliver /

implement the required solution and integrate the

same with the Banks’ applications of respective

and that of RRBs. Vendor will also be required to

support Bank and RRBs in integration of future

solutions, which Bank/RRBs are going to procure.

Request Bank to clarify if the Bank will bear the

commercials for future solutions of the Bank or

RRBs.

Change Management process will be followed with

applicable commercials through mutual discussions.


169

Page Number 8.

3.2 Broad Scope of Work.

ii. The vendor will have to supply and install the

solution at Bank and respective RRBs Head

Offices / Data Centre and also should replicate at

Disaster Recovery Site, Bangalore/ other major

city in India. DC and DR will function as

Active/Passive. The RTO and RPO requirement

for DC DR replication will be 15 minutes.

Application and database to have separate

instance for Bank and each RRB. Implementation

will be at DC (CBD Belapur-Navi Mumbai) and

DR at Bengaluru. These locations, if changed, the

solution be implemented accordingly. Network

security and other infrastructure will be provided

by the Bank.

Request clarification on whether the location of

implementation of a separate solution for RRBs

Head Office are within Mumbai preferably at Bank of

India, DC to help in managing the solution efficiently.

For scattered deployments, there will be

uncontrollable delay in implementation and

maintenance of the solution including operations

managing the deliverables.

Request Bank to maintain a Single DC for Bank &

RRBs together.

AT present we have single DC

premises.

170

Page Number 8.


vi. To provide details regarding Database Design,

Table Structure, Application Programming

Interface etc. so as to give the Bank , sufficient

insight on working of the application or software.

Request Bank to clarify the point on providing the

requisite details.

The Solution provided is the IPR owned by the

solution provider and not design of the application or

the database can be shared.

Necessary for assessing the efficay of

the solution being offered.

171

Page Number 8.


viii. The solution provider (bidder) must ensure

that the solution given is compatible to integrate

with our systems especially the CBS which use

Oracle as database. Any middleware if required

for necessary integration, needs to be provided by

the bidder within the same quote given for the

entire solution.

Request Bank to confirm the CBS used.

For Database it has specified as Oracle, therefore

need clarification

Details will be shared by sucessful

vendor.

172

Page Number 9.


xv. Vendor must provide minimum 20 qualified fit

& proper resources verified by the police, having




shifts.

Request Bank to clarify if the cost of deploying

operations for extra hours and night shifts during

exigencies, will be borne by the Bank as these are

outside of the normal working hours.

No extra cost will be borne by Bank.

173

Page Number 9.


xix. Further, the system integrator or bidder

should be able to provide the necessary

interfaces with our existing Service Provider/s.

This includes Finacle, Data warehouse or any

other solution as needed by the Bank.

Request Bank to clarify if Bank requires direct

interface or an offline mode will suffice as the

Vendor solution is a stand-alone solution out of Bank

Domain and for Infosec Security reasons, direct

interface may not be permitted by the Bank.

To be provided wherever needed by

Bank.

174

Page Number 10.

3.2 Broad Scope of Work

xxiii. Bank will provide Hardware with operating

windows server of 2008-2016 & database as SQL

& Oracle. Any other software required to run the

solution should be provided by bidder.

Contradictory information is provided on page

number 40 (TECHNICAL SPECIFICATIONS) that

"Vendor to provide the Architecture and the

Computer hardware, OS and database required for

the solution being procured."

We trust bank will bear all the Hardware requirement

including the requsite server

Bank will provide the Hardware

175

Page Number 10.

3.2 Broad Scope of Work

xxvi. As the TAT period of ATM failure transaction

is reduced from 7 working days to 5 calendar

days, vendor has to deploy their resources on

holidays also.

What about RTGS Holidays of NPCI, 26th Jan, 15th

Aug & 2nd Oct.

Request Bank to clarify if the cost of deploying

operations resources on holidays will be borne by

the Bank, as these are outside of the normal working

hours.

The expectation is that operations resources will

work as per working days of the Bank.


176

Page Number 11.

3.4 Eligibility Criteria

ii. Bidder or OEM should have implemented

and/or managed end to end Reconciliation

Solution successfully for minimum 03 year, in at

least two Private / Public Sector Undertaking

Bank /Foreign Bank in India or abroad. One of the

locations must be a ‘Finacle’ location. Software

solution should be capable of handling minimum

1.5 Cr. transaction in a Billing Cycle. Bidder

should give proof of handling mimimum10 Crore

transactions in PSBs.

Bank has stated that the vendor must be capable of

handling 1.5 Cr. In a billing cycle. We trust 1.5 Cr.

Transaction is on monthly basis.


177

Page Number 11.


iv. The Bidder should have yearly sales turnover

of not less than Rs.100 Crores during last two

financial years (2016-17 and 2017-18). Bidder

should submit the latest Annual Financial

Statement i.e. of FY-2017-18, if audited.

(Certificate from a Chartered Accountant to be

attached).

During the last 2 F.Y. i.e. 2017-18 and 2018-19, we

had Turnover of more than 100 Crore. Whether this

criteria will apply for 2016-17?

We may add that at the time of last RFP the bank

had stifulated Turnover criteria of 100 Crore, but

subsequently brought down to 50 Crores.

We suggest the same criteria may be made

applicable for this RFP also.

Financial years are to be read as 2016-

17, 2017-18,2018-19. any of the above

two financial years,

178

Page Number 11.


v. The bidder must be having positive net worth in

at least two of the last three years (2015-16),

(2016-17) and (2017-18). Bidder should submit

the latest Annual Financial Statement i.e. of FY-

2017-18, if audited. (Certificate to that effect from

Chartered Accountant to be attached).

Request Bank to clarify if the dates mentioned are

correct or in error.

Does the Bank mean positive Net Worth in atlease

two of the last three years (2016-17, 2017-18 &

2018-19) and Auditors Certificate to that effect.

Financial years are to be read as 2016-

17, 2017-18,2018-19.

179

Page Number 11.


ix. The Bank also reserves the right to inspect

such installation/s while evaluating the Technical

Bid. The vendor should bear all the expenses in

this regard. Site visits by Bank’s Evaluation Team

are mandatory and all the expenses incidental to

same are to be borne by vendor.

Trust that the Bank will bear all the expenses for site

visit.


180

Page Number 12.


xvii. At the end of contract period of 5 years, the



.

Request Bank to clarify if the cost of the Application,

IPR owned by the Proposed Vendor, be paid to the

Vendor through mutual negotiations as the solution

has been customized to suit the Bank requirements.

Support, if any required by Bank for the customized

application should also be chargeable, due to the

complexity of the solution.

Please clarify, during the course of implementation

there will be certain requirements which the vendor

might not have and will have to tie up with a third

party. In this case what if the third party refuses to

share the solution / application, what will be the

penalty or the implication on this RFP.

It may be noted that such condition was stipulated in

the last RFP. The bank has subsequently removed

this criteria.

Stands deleted. Appropriate decision in

this regard will be taken at the end of

contract period.

181

Page Number 17.

3.16. Bid Security

iii. a bank guarantee issued by a nationalised /

public sector bank in India (other than Bank of

India), acceptable to the Bank, in the form as per

Format 6.4 provided in the Bid, valid for forty-five

(45) days beyond the validity of the Bid.

OR

a Banker’s Cheque / Demand Draft, issued by a

Nationalised / Public sector Bank in India, drawn

in favour of Bank of India and valid for a period of

three months.

Request the bank to accept a Bid Security in the

form of Bank Guarantee or Banker's Cheque/

Demand Draft issued by any private sector banks in

India like Kotak Mahindra Bank, HDFC Bank, etc.

BG from any Scheduled commercial

Bank or Nationalized Bank other than

Bank of India.

182

Page Number 27.

4.6 Performance Security

iii. The Performance Security shall be

denominated in Indian Rupees and shall be by

way of bank Guarantee issued by a Nationalised /

Public Sector bank in India (Other than Bank of

India), acceptable to the bank in the Format 6.6

provided in the Bid.

Request the bank to accept a performance Security

in the form of Bank Guarantee issued by any private

sector banks in India like Kotak Mahindra Bank,

HDFC Bank, etc.

BG from any Scheduled commercial

Bank or Nationalized Bank other than

Bank of India.

183

Page Number 31.

vii.

a. Any requirements changes/modifications

required by bank will have to be carried out by the

identified vendor free of cost.

The changes if any required by the bank, the vendor

will carry out the estimated time and the cost which

will be shared with the bank.


184

Page Number 31.

vii.

e. Any upgradation or modification required by the

Bank till the time of Go-Live and any upgradation

or modification required as per the requirement of

any regulator (FIU-IND, RBI or IBA) to be

provided free of cost by the vendor.

Request the Bank to clarify if the Bank will bear the

commercials for any upgradation or modifications

required by the bank after the go-live of the solution

and any upgradation or modification required as per

the requirement of any regulator (FIU-IND, RBI or

IBA).

Change Management process will be followed with

applicable commercials through mutual discussions


185

Page Number 41.

PART 5: TECHNICAL &

FUNCTIONAL

SPECIFICATIONS (TFS)

Reconciliation of all incoming and outgoing

transaction (debit/credit/PPI cards etc.) with

regards to NFS, VISA, Mastercard, Rupay and all

other networks including POS transactions

Request Bank to clarify what PPI cards stands for. Pre-paid instrument

CPD

186

Page Number 64.

FORMAT – 6.3

Price Schedule Part I Request the bank to clarify with example that the

TCO will be calculated. How the TCO will be arrived,

cite an example.

The commercial format is silent on the cost as well

as transaction charges.

In opex model TCO cannot be

confirmed in advance.

187

Page Number 81.

PART 7: SCHEDULE OF


7.3 Period within which Performance Security or

Amendment thereto is to be submitted by the

Successful Bidder upon notification of Award Of

Contract: 21 days

Request the bank to provide 45 days time from the

date of receipt of the purchase order.


188

Page Number 81.

PART 7: SCHEDULE OF


7.6 Performance Security Amount: Rs.1 crore Request the bank to reduce the performance

security amount to Rs. 50 Lakhs


189

Page Number 82.

7.14

Period within which Products / Services under the

Contract are to be installed/commissioned from

the Date of signing of Contract:

- Initial Installation as given in Part 5 under

implementation 60 days.

- Subsequent installation as mutually decide.

Please clarify what is initial installation? What all

services will be included in initial installation?

In case the new vendor is not within 60 days we

assume that as per the industry practice the vendor

will not be quote for future RFPs of Bank Of India.

Also please clarify the timelines of 60 days is:

1. From the date of PO issued by the Bank?

2. From the date of PO accepted by the L1

vendor?

3. Are 60 days the calendar days or working days?

Date will be reckoned after issue of PO,

as per calendar days, unless otherwise

indicated.

190

General Are existing ATM service providers and Switch

providers allowed to bid for this RFP? This might

lead to conflict of interest.

Appropriate decision will be taken as

per internal process.

191General Credit card recon & POS recon – are these services

also scope of the RFP.Yes.

192General In case there is only 1 qualified vendor, how will the

Bank proceed?The decision will be taken as per extant

guidelines of the Bank.

193

General

During the last tender it was observed that quoted

accepted was below the industry standard more on a

trial and error basis. This is not an industry practice

and might lead to unfair practices. How the bank will

handle such situation in the proposed RFP?

Since the Reverse Auction was

adhered to in the process , Bank does

not have any control on the same since

it is vendor's descretion to quote any

amount, and Bank has to honour the

result unless the vendor expresses

inability with written communication.

194

General Request the bank to provide IFSC code for issuance

of Bank Guarantee.

These details will only be required at

the time of invocation of BG and will

depend on our internal practice

prevailing then.

195

General Request the bank to give 15 days time for

submission of documents from the date of

publication of pre -bid queries on the website.

Extension, if any, in last date for bis

submission will be hosted on Bank's

website.

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