REQUEST FOR QUOTATIONsaqa.org.za/docs/procurement/2016/Request for Quotation... · 2019-10-01 ·...

Request for Quotation – LAN and WAN Version 1.0

REQUEST FOR QUOTATION

Security and Network Support for

Local Area Network (LAN) and

Wide Area Network (WAN)

DEADLINE: MONDAY, 20 JUNE 2016


REQUEST FOR QUOTATION

Security and Network Support for LAN and WAN

1. TERMS OF REFERENCE

1.1 Background

1.1.1 SAQA is located in one building at 1067 Arcadia Street, Hatfield, Pretoria, Gauteng.

1.1.2 The ICT systems have been in place for a number of years and are considered stable –

as such we are not looking for new systems or configurations. These systems are

supported and maintained by a number of vendors.

1.1.3 The basic WAN connectivity is provided as follows:

1.1.3.1. 2x E1 lines, connecting to an Avaya G450 PABX

1.1.3.2. 1x ADSL (4Mb), connecting to a Telkom ADSL modem

1.1.3.3. 1x Fibre Optic cable (6Mb), connecting to a Cisco fibre router

1.1.3.3.1. 1Mb is provisioned for Voice (VoIP)

1.1.4 The basic LAN setup is as follows:

1.1.4.1. A centralised Server Room containing:

1.1.4.1.1. Firewall

1.1.4.1.2. Core switch (gateway)

1.1.4.1.3. 9x HP and 3com network switches

1.1.4.2. Per floor setup:

1.1.4.2.1. 8x HP and 3com PoE network switches

1.1.4.2.2. The 3com switches are 100Mb

1.1.4.2.3. The HP switches are 1Gb

1.1.4.3. Fibre links:

1.1.4.3.1. All floor switches are connected to the Server Room via fibre optic

cable.

1.1.4.4. 2x WiFi networks


1.1.5 The network supports 4 VLANs:

1.1.5.1. 1x for the main network

1.1.5.2. 1x for the Voice network

1.1.5.3. 1x for the SAQA WiFi Guest network

1.1.5.4. 1x for the DMZ

1.2 Scope

1.2.1 The specifications presented here describe the current setup and constitute the extent of

the support required.

1.2.2 Firewall

1.2.2.1. This protects the LAN perimeter and must have 99.99% uptime.

1.2.2.2. The current Firewall is IPTables based, running on a CentOS7 server.

1.2.3 Proxy

1.2.3.1. There is a Squid Proxy running that allows content filtering and access control to

websites.

1.2.3.2. This proxy server allows (statistical) reporting on internet (web) usage.

1.2.4 (Public) DNS hosting

1.2.4.1. SAQA has 13 public IP addresses that require entries in a public DNS.

1.2.4.2. This will include domain registration and renewal on all SAQA's domain names.

1.2.5 HTTPS (SSL) support

1.2.5.1. Provide and support HTTPS configuration and certificate installation on Apache,

Tomcat and IIS.

1.2.6 Spam Filter

1.2.6.1. A spam filter must be maintained outside SAQA's perimeter to restrict spam

intrusions.

1.2.6.2. The email must then be forwarded from the spam filter to SAQA's onsite mail

server.


1.2.6.3. Ensure SAQA email accounts are not blocked from sending email by EBL's,

while assisting SAQA clients whose email has been blocked by EBL's to which

SAQA subscribes.

1.2.7 Mail Spooling

1.2.7.1 Off-site mail spooling must be provided for up to 10 days, so that emails are not

lost during any closure period at SAQA (including the end-of-year break).

1.2.8 ADSL

1.2.8.1 Management of an ADSL service of at least 4Mb, with certain network traffic

routed over this line. Usage can be charged at a separate per Mb rate.

1.2.8.2 Bandwidth monitoring on the ADSL line:

1.2.8.2.1 Local usage

1.2.8.2.1 International usage

1.2.9 Ethernet switch management (17x)

1.2.9.1 Existing switches must be maintained and configuration changes saved.

1.2.9.2 From time to time configuration changes will be required (to individual ports or to

the switch setup).

1.2.9.3 Support and maintenance of the VLAN configurations

1.2.10 LAN Support

1.2.10.1 Networking support on Windows, Linux and AIX servers and workstations

when required

1.2.10.2 Network traffic management

1.2.11 WiFi Network and AP management

1.2.11.1 Configuration and maintenance of 4x HP WiFi APs in Autonomous mode.

1.2.11.2 Configuration and maintenance of 2x Aruba WiFi APs with a Virtual Console.

1.2.11.1 Configuration and management of 2x WiFi networks (including a Guest

Network, isolated from the SAQA network, with unrestricted internet access).

1.2.12 VPN Management

1.2.12.1. Setup and maintenance of VPN access to the SAQA network, using OpenVPN.

1.2.12.2. Monitoring of VPN user access.


1.2.12.3. Troubleshooting and assistance for individual VPN users (these may be non-

SAQA staff).

1.2.13 Disaster Recovery and Continuity Support

1.2.13.1 Support recovery exercises during bi-annual off-site DR testing

1.2.13.1.1. This includes re-routing individual email addresses to off-site

servers during these tests

1.2.13.1.2. This includes re-routing individual and group email addresses to

off-site servers during real-time emergencies

1.2.14 General Network Trouble-shooting

1.2.14.1 Undertaking, or assisting with, troubleshooting of any incidents on the LAN

and local switches as they arise.

1.2.14.2 Undertaking troubleshooting of any incidents on the WAN, in collaboration with

our Fibre service provider.

1.2.14.3 Perimeter security maintenance and monitoring.

1.2.15 Minimum Hours

1.2.15.1 Time allocated for support services must not be less than 20 hours per month

and these hours will include ad-hoc services not specified, but related to this

contract.

1.3 SLA

1.3.1 An SLA will be formulated containing the specific duties and responsibilities of all parties.

1.3.2 This will include a monthly report on services rendered (as per the scope above), and is

a prerequisite for invoicing.

1.3.3 Support is required on a 24/7/365 basis.

1.3.4 Response times:

1.3.4.1 The standard response time during working hours and after hours should be 2-4

hours.

1.3.4.2 For urgent incidents the response time should be within 2 hours.

1.3.4.3 For crisis incidents (eg. loss of connectivity) the response time should be

immediate.


1.4 Proposal Options

1.4.1 There should be two options provided: one for 2 years and one for 3 years


2. Technical Evaluation

2.1. The Checklist below forms the first part of the technical evaluation. Every requirement

must be satisfied (every answer must be YES) in order to proceed to the next phase.

PHASE 1:

Item Yes No

Firewall

Maintain the current Firewall (IP Tables based, running on a

CentOS7 server), protecting the LAN perimeter

Maintain a 99.99% server uptime

Proxy

Maintain a Squid Proxy for content filtering and access control to

websites

Use the Proxy to provide (statistical) reporting on internet (web)

usage

Reverse proxy configuration and support to control and protect

offsite access to internal systems on the SAQA network (for

selected users)

(Public) DNS hosting

Provide a public DNS to host 13 IP addresses

Maintain the domain registration and renewal on all SAQA's

domain names (which include various TLD's such as .info,

.education, .org, .org.za, .co.za, etc)

HTTPS (SSL) support

Provide and support HTTPS configuration and certificate

installation on Apache, Tomcat and IIS

Spam Filter

A spam filter must be provided and maintained outside SAQA's

perimeter to restrict spam intrusions

The email is to be forwarded from the external spam filter to the

SAQA onsite mail server


Monitor and manage various EBL's to ensure SAQA email

accounts are not blocked from sending email, while assisting

SAQA clients whose email has been blocked by EBL's to which

SAQA subscribes

Mail Spooling

Off-site mail spooling to be provided for up to 10 days, so that

emails are not lost during any closure period at SAQA (including

the annual end-of-year break).

ADSL

Management of an ADSL service of at least 4Mb. Usage can be

charged at a separate per Mb rate.

Routing of specified network traffic over this line

Bandwidth monitoring on the ADSL line: Local usage

Bandwidth monitoring on the ADSL line: International usage

Ethernet switch management

Existing switches to be maintained and configuration changes

saved

Support for configuration changes (to individual ports or to the

switch setup)

Support and maintenance of VLAN configurations

LAN Support

Networking support on Windows, Linux and AIX servers when

required

Networking support on Windows and Linux workstations when

required

Network traffic management

WiFi Network and AP management

Configuration and maintenance of 4x HP WiFi APs in

Autonomous mode

Configuration and maintenance of 2x Aruba WiFi APs with a


Virtual Console

Configuration and management of 2x WiFi networks (including a

guest network, isolated from the SAQA network, with unrestricted

internet access)

VPN Management

Setup and maintenance of VPN access to the SAQA network,

using OpenVPN

Monitoring of VPN user access

Troubleshooting and assistance for individual VPN users (these

may be non-SAQA staff)

Disaster Recovery and Continuity Support

Support recovery exercises during bi-annual off-site DR testing

Re-routing individual email addresses to off-site servers during

these tests

Re-routing individual and group email addresses to off-site

servers during real-time emergencies

General Network Trouble-shooting

Undertaking, or assisting with, troubleshooting of any incidents on

the LAN and local switches, as they arise

Undertaking troubleshooting of any incidents on the WAN, in

collaboration with our Fibre service provider, as they arise

Technical Support

Support will be provided on a 24/7/365 basis

Urgent incident response time will be within 2 hours

Crisis incident response time will be immediate


2.2. If the above checklist is fully satisfied, the following score sheet and criteria shall be

further applied, regarding previous experience within IT Security and Networking (LAN &

WAN):

PHASE 2:

No

Technical Criteria

Score

Points

Max

1 Provide CV’s of staff members to be involved on this project

Excellent = 25-35 Acceptable = 15-25 Unacceptable = 0-15

35

2 Provide a Project List of related work Excellent = 20-30 Acceptable = 15-20 Unacceptable = 0-15

30

3 Provide contactable References of recent or current Clients

Excellent = 25-35 Acceptable = 15-25 Unacceptable = 0-15

35

TOTAL

100

Bidders MUST score 80% for phase 2 to qualify for further evaluation

Bidders that fail to score 80% will be disqualified for being technically non-compliant

and will not be considered for the next Phase of evaluation


3. CONDITIONS UNDER WHICH QUOTATIONS ARE TO BE

SUBMITTED

SAQA reserves the right to reject any quotation that, in its opinion, is not according to the

specification.

The appointment of the successful bidder will be subject to signing a Service level Agreement.

The bidder will be disqualified should any attempt be made by the service provider,

either directly or indirectly, to canvass SAQA, or any of its employees in respect of the

quotation between the date of the quotation and the date of award.

SAQA reserves the right not to accept the lowest quotation, as the quality of the proposal

and the ability to deliver the required services will play a major role when the proposals

are evaluated. Similarly SAQA is not bound to select any of the service providers bidding

for this contract

SAQA reserves the right to award only part of the contract, if it deems necessary.

3.1 SUBMISSION OF QUOTATIONS

3.1.1 Bid documents to attach

The following documents must be attached:

- Central Supplier Database Registration Form.

- Declaration of Interest (SBD4 Form)

- Preference Points Claim Form (SBD6.1 Form)

- Declaration of Bidder’s Past Supply Chain Management Practices (SBD8 Form)

- Certificate of Independent Bid Determination (SBD9 Form)

3.1.2 Quotations must be received before the deadline as indicated in the Request for

Quotation. They must include the signed standard bid documentation and all other

relevant documents required and submitted to the following address:


Physical Address

South African Qualifications Authority

SAQA House Building

6th Floor

1067 Arcadia Street

Hatfield, Pretoria, 0083

All quotations must be received before 11:00

on Monday, 20 June 2016

3.2 EVALUATION CRITERIA (PHASE 3)

AWARDING OF POINTS is subject to the following:

Submission of all required documentation

100% compliance to SAQA’s Term of Reference and specification

Preference points for this quotation shall be awarded for:

(a) Price; and (b) B-BBEE Status Level of Contribution.

The maximum points for this quotation are allocated as follows:

POINTS

PRICE 80

B-BBEE STATUS LEVEL OF CONTRIBUTION 20

Total points for Price and B-BBEE 100


THE 80/20 PREFERENCE POINT SYSTEMS

A maximum of 80 points is allocated for price on the following basis:

80/20

min

min180

P

PPtPs

Where

Ps = Points scored for comparative price of bid under consideration

Pt = Comparative price of bid under consideration

Pmin = Comparative price of lowest acceptable bid

Points awarded for B-BBEE Status Level of Contribution

In terms of Regulation 5 (2) and 6 (2) of the Preferential Procurement Regulations,

preference points must be awarded to a bidder for attaining the B-BBEE status level of

contribution in accordance with the table below:

B-BBEE Status Level of Contributor Number of points (80/20 system)

1 20

2 18

3 16

4 12

5 8

6 6

7 4

8 2

Non-compliant contributor 0


Bidders who qualify as EMEs in terms of the B-BBEE Act must submit a certificate

issued by an Accounting Officer as contemplated in the CCA or a Verification Agency

accredited by SANAS or a Registered Auditor. Registered auditors do not need to meet

the prerequisite for IRBA’s approval for the purpose of conducting verification and

issuing EMEs with B-BBEE Status Level Certificates.

Bidders other than EMEs must submit their original and valid B-BBEE status level

verification certificate or a certified copy thereof, substantiating their B-BBEE rating

issued by a Registered Auditor approved by IRBA or a Verification Agency accredited by

SANAS.

A trust, consortium or joint venture, will qualify for points for their B-BBEE status level as

a legal entity, provided that the entity submits their B-BBEE status level certificate.

A trust, consortium or joint venture will qualify for points for their B-BBEE status level as

an unincorporated entity, provided that the entity submits their consolidated B-BBEE

scorecard as if they were a group structure and that such a consolidated B-BBEE

scorecard is prepared for every separate bid.

Tertiary institutions and public entities will be required to submit their B-BBEE status

level certificates in terms of the specialized scorecard contained in the B-BBEE Codes of

Good Practice.

A person will not be awarded points for B-BBEE status level if it is indicated in the bid

documents that such a bidder intends sub-contracting more than 25% of the value of the

contract to any other enterprise that does not qualify for at least the points that such a

bidder qualifies for, unless the intended sub-contractor is an EME that has the capability

and ability to execute the sub-contract.

SBD 3.3

PRICING SCHEDULE (Services)

NAME OF BIDDER: ………………………………………………………………………………………………

CLOSING TIME 11:00 CLOSING DATE: 13 JUNE 2016

OFFER TO BE VALID FOR 90 DAYS FROM THE CLOSING DATE OF BID.

ITEM DESCRIPTION BID PRICE IN RSA CURRENCY NO **(ALL APPLICABLE TAXES INCLUDED)

1. The accompanying information must be used for the formulationof proposals.

2. NB: PLEASE REFER TO THE TERMS OF REFERENCE

Please ensure that a firm price is quoted inclusive of all the tender requirements

Bidders are required to indicate a ceiling price based on the total estimated time for completion of all phases and including all expenses inclusive of all applicable taxes for the project. YEAR 1: R……………………………………………...

YEAR 2: R……………………………………………...

TOTAL ………………………………………………………………

3. Period required for commencement with project afteracceptance of bid ……………………………………………………………….

4. Are the rates quoted firm for the full period of contract? *YES/NO

7. If not firm for the full period, provide details of the basis on whichadjustments will be applied for, for example consumer price index. ……………………………………………………………….

……………………………………………………………….

……………………………………………………………….

……………………………………………………………….

*[DELETE IF NOT APPLICABLE]

REQUEST FOR QUOTATIONsaqa.org.za/docs/procurement/2016/Request for Quotation... · 2019-10-01 ·...

Documents

Transcript of REQUEST FOR QUOTATIONsaqa.org.za/docs/procurement/2016/Request for Quotation... · 2019-10-01 ·...