Repositioning the Quality Professional Briefing to the Nuclear SIG 24 th July 2014 David Armstrong...
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Transcript of Repositioning the Quality Professional Briefing to the Nuclear SIG 24 th July 2014 David Armstrong...
![Page 1: Repositioning the Quality Professional Briefing to the Nuclear SIG 24 th July 2014 David Armstrong darmstrong@thecqi.org.](https://reader035.fdocuments.in/reader035/viewer/2022062409/5697c02c1a28abf838cd9542/html5/thumbnails/1.jpg)
Repositioning the Quality Professional
Briefing to the Nuclear SIG
24th July 2014
David Armstrong
![Page 2: Repositioning the Quality Professional Briefing to the Nuclear SIG 24 th July 2014 David Armstrong darmstrong@thecqi.org.](https://reader035.fdocuments.in/reader035/viewer/2022062409/5697c02c1a28abf838cd9542/html5/thumbnails/2.jpg)
The Problem StatementsFrom the Quality Profession’s Point of View[…..My Problem Statement, in 1999, when first appointed as Quality Director!]
• We are a Profession that defines itself by an “outcome”…. • What do I do?• Why should anyone understand what I do?
• We undertake a seemingly disparate set of activities on behalf of the Business and then call ourselves Quality Professionals
• These may include, but are by no means limited to:-• Configuration Control of our Organisations’ Business Management
Systems• Process Audits• Non-Conformance Management• Root Cause Analysis• Managing Certifications and Standards• Collecting Metrics and Measures• Undertaking Test and Inspection• Supporting Supplier Selection
![Page 3: Repositioning the Quality Professional Briefing to the Nuclear SIG 24 th July 2014 David Armstrong darmstrong@thecqi.org.](https://reader035.fdocuments.in/reader035/viewer/2022062409/5697c02c1a28abf838cd9542/html5/thumbnails/3.jpg)
The Problem StatementsFrom the Outsiders’ Point of View
The ‘traditional’ Quality Professional fails to protect Reputation. Where was the Quality Professional’s voice when:-
Success can no longer be defined by “Satisfied Customers” but by “Satisfied Stakeholders” that include Customers, Suppliers, Local Communities, Employees, Shareholders / Trustees, Society
Are we engaged when Organisation’s speak of Good Governance, Risk, Reputation, Efficiency, Change, Improvement?
Does Society, the Media, Government see us as the “Authority” in these areas?
![Page 4: Repositioning the Quality Professional Briefing to the Nuclear SIG 24 th July 2014 David Armstrong darmstrong@thecqi.org.](https://reader035.fdocuments.in/reader035/viewer/2022062409/5697c02c1a28abf838cd9542/html5/thumbnails/4.jpg)
Our Vision: The new profession
Appreciated for:•Protecting Reputation
•Enhancing Reputation
•Improving Profitability
•Transforming at Pace
Through:•Good Governance
•Agile Assurance
•Evaluation & Improvement