Resiliency in Leaders : Kelley School of Business X420 Discussion Session #63.
Report X420
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Transcript of Report X420
Eventx420
LaunchX420
Objectives• Accompany the classic launch campaign with an exceptional
event
• Combine both on and off line activity for the first time
• Use bloggers as a communication vector and promoters for the operation
– INFLUENCE MANAGEMENT
• Highlight the main product benefits to make them the central theme of the operation (+9 hours of autonomy = mobility)
• Gain awareness by creating online buzz and press clippings
The Idea – Treasure Hunt
• The 9th December, 9 computers will be
hidden in 9 different places throughout
Paris
• For 9 hours, clues will be given on line
so players can locate them, get to the
place first and win the computers
• After 9 hours those computers not won
will be put back into a prize draw
9h CHRONO
E-mailing X420 website Bloggers Banner Campaign
Word of Mouth
Press release
Press/Onlinearticles
Communication Tools
Street Marketing
Communication Phasing9h CHRONO
Create 3 communication phases
1. -3 weeks: Seeding Bloggers
2. - 2 weeks: Emailing 1/Facebook-Twitter-Microsite Creation/Banner campaign/Web Campaign/Press release/ Emailing 2
3. D Day: Flyer Distribution /clue activation online
PHASE 1
Phase 1 : Seeding bloggers
• + 60 articles posted on line
• 23 blogs & +40 news portals/blog portals
•160 blogs contacted• High Tech• Marketing/Communication• Lifestyle = fashion, trends
PHASE 2
Phase 2 : Microsite creation -info
• Mis en ligne le 24 novembre
…& inscription
Phase 2 : 1st e-mailing
• Sent the 25th November
• Sent to 20 410 people from Samsung DB
– Opening rate: 23.9%
– Clicks to URL: 4.67%
• Global performance above average for Samsung mailings, especially on the opening rate
Envoyé Ouvert CliquéEmailing 19966 4771 940
Title: Le 9 decembre vous aurez 9h pour trouver et remporter un PC Portable X420
Phase 2 : Facebook page 18/11• Creation of FB page to animate build-up
Phase 2 : Twitter creation 18/11
Comments
Phase 2 : Press Release 03/1215 articles produced
Phase 2 - Banner campaign 3-9/12
EmplacementsImpressions
délivrées Clics Taux de clic
300x250_EVENT - Pack Zephir 303 794 356 0,12%300x250_EVENT - nouvelobs.com 62 905 119 0,19%300x250_EVENT - Lemonde.fr 69 898 176 0,25%300x250_EVENT - Aufeminin.com 44 440 25 0,06%TOTAL 481 037 676 0,14%
Campagne NOTEBOOK XSERIES 03-09 Dec 2009
Results: market averageLe Monde gained the highest CTR
Phase 2 - E-mailing reminder 08/12
• Sent the 8 December
• Sent to 19 834 people in Samsung base
– Opening rate: 20.57%
– Clicks to URL: 2.94%
– Opening rate: 59,2%
– Clicks to URL: 31%
• The performances of the campaign are highly above average for the emailing received by those who subscribed to the game
Envoyé Ouvert CliquéEmailing 2 19 834 4079 584
Title: J-1 avant la grande chasse au X420 dans Paris !
Envoyé Ouvert CliquéEmailing inscrits 571 338 176
PHASE 3
Phase 3 : D Day• Flyer Distribution
– 4 strategic areas in Paris
– 6 hostesses
– + 10 000 flyers distributed
Phase 3 : Animation site• During the day
9th December – clues given out all day long
• Repeated on FB & Twitter
• 1068 subscribed
• Frequentation from 24/11 to 9/12 : 13 659 pages seen
• Peak the 27-28/11 and 7-9 December
Phase 3 : Animation FB
Phase 3 : Animation FB- resultsFacebook results
• 657 «fans» on the day of the operation: _59 % men, 41% women _71% between 18 et 34 years old
•595 comments, an average of 13 per status•(peak of 56 at the end of the day)=> almost instant creation of conversations to decipher clues
•183 581 potential OTS(occasion to see)• (cumulated audience of friends of all the fans)
Toshiba benchmark
On Facebook since 22/091224 fans for 96 status updates*1.8 status per day
On Facebook since 24/11657 fans for 46 status updates3 status per day
•Status updates means that then operation is written on the wall of the fans, which is seen by all his friends
Facebook: important mentionsFrançois Gombert ( Bozarblog): 1000 «friends» on Facebook
Journal du Geek: 5097 fans on Facebook.
Facebook: mentions by fans
Phase 3 : D-Day Twitter results
• 266 «followers» on D Day
• 6 834 people with a contact to the operation (mention @9h_chrono)
• 191 retweets (copy of a link mentioning the operation so it appears on one’s account)
•
• 40 830 potentiels OTS (cumulated audience of Twitters mentioning the operation)
• Direct use of the mobile application Twitter on D-Day, reinforcing the notion of mobility for the Treasure Hunt
272 followers pour 1188 followed A ratio of 1 follower to 4 followed
On Twitter since17/11
266 followers pour 279 followed A ratio de 1 follower to 1 followed*
OnTwitter since18/11
*The ratio abonnés/abonnement determines the attractiveness of the Twitter accountThe lower the ratio is low, the more attractive the account
Toshiba Benchmark
Comments
Post Operation
The Winners• Nearly every winner heard about the game
from a different communication source:– Hotel Particulier = FB
– Hôtel de Ville = Flyer
– Kusmiti = From a friend
– Les Influents = Banner Camapign
– Windows Café = Blog
– Atelier des Chefs = Emailing 2
– Carette - Twitter
– Kusmiti – FB
• The different communication means, worked !!!
Phase 3 : Winners on website• After the
operation, the winners were announced on the website with their photo
• Partners were thanked – link to their website
Photos
Conclusions
• Great success for this FIRST ever on and offline event
• Unique format perceived as innovative
• Opinion leaders approved and perpetuated the buzz
• Promotion through multi channel communications succeeded(winners)
• High level of blog buzz
• Direct contact with the general public- great Word of Mouth for the future
– Humanizes the Brand and it’s products- increases positive reputation
Conclusions
Difficult to measure total audience of blogs/news portals & Google coverageExcellent ROI per OTS +4000 consumers had direct interaction
Tool Sent/OTS Opened/Seen Clicked/Direct contactsEmailing 1 19 966 4 771 940Emailing 2 19 834 4 079 584
Emailing Participants 571 338 176
Banner Campaign 481 037 676Microsite 13 659 1 068Facebook 183 581 657Twitter 40 830 6834 266Flyers 10 000 15 000Audience Blogs/portals(min.) 200 000Audience Presse (min.) 100 000Google Total 1 069 478 31022 4367
Annex
Google• 9h Chrono = 10 premières pages
43
France Bleu IDF
44
Laptopspirit.com
http://www.laptopspirit.fr/58236/samsung-une-chasse-au-tresor-pour-gagner-9-portables-x420-culv-14-pouces.html
45
Zone-numerique.com
http://www.zone-numerique.com/news_6065_La_chasse_aux_tresors_X420_de_Samsung_demarre_le_9_decembre.htm
Ere-numerique.fr
46
http://www.erenumerique.fr/a_la_chasse_au_samsung_x420_-news-17969.html
48
http://www.aufeminin.com/les-chouchouter/chasse-au-tresor-samsung-x-420-n38076.html
Aufeminin.com
49
Paper-Blog.fr
http://www.paperblog.fr/2585571/chasse-aux-tresors-samsung /
50
Fredzone
http://www.fredzone.org/samsung-te-file-ton-netbook
51
Ecranmobile.fr
http://www.ecranmobile.fr/Samsung-organise-une-chasse-aux-tresors-dans-la-capitale-le-9-decembre-prochain_a10028.html
52
GenerationMP3
http://www.generationmp3.com/category/4-blog-generationmp3-le-blog-des-baladeurs-mp3/baladeurs-mp3/samsung/
53
ITRnews
http://www.itrnews.com/articles/98232/samsung-ouvre-chasse-x420.html
54
La Vie Numerique
http://www.lavienumerique.com/articles/98232/samsung-ouvre-chasse-x420.html
55
Journal du Geek
http://www.journaldugeek.com/2009/11/27/9h-pour-le-samsung-x420/
56
Confortique-news
http://www.confortique-news.com/actualite/gris/samsung-a-cache-9-ultra-portables-x420-dans-paris.htm
57
http://www.mobifrance.com/news/2009-12-04/id15774/Samsung-organise-une-chasse-aux-tresors-dans-la-capitale-le-9-decembre-prochain
MobiFrance
58
Geeek
http://www.geeek.org/post/2009/12/06/9h-Chrono-:-Gagnez-l-un-des-9-Samsung-X420-cach%C3%A9s-dans-Paris
59
http://www.tech.youvox.fr/Samsung-organise-un-jeu-concours,1533.htm l
You-Vox
60
http://www.infoburomag.com/news/samsung-organise-une-chasse-aux-tresors-inedite-5282.aspx
Infoburomag
Annex7 Dec 2009
Annexes