Report - United Nations Public Administration...

Study Tour on Open Government Data for Sustainable Development

Report

MINTIC officials, Panamanian delegation and UNDESA official with MINTIC’s Minister, Mr. David Luna.

16-19 May 2016

Bogota, Colombia

Report of the Study Tour on Open Government Data for Sustainable Development. May 16-19, 2016, Bogota, Colombia

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Content

Acknowledgements_1fob9te

Part I - Overview of the Study Tour_3znysh7

Study Tour Context_1pxezwc

Background and Summary of Outcomes_2et92p0

Part II - Structure and Methodology_3dy6vkm

Identification of topics of interest_1t3h5sf

Analysis and selection of the host country_4d34og8

Study tour organization_2s8eyo1

Structure of sessions_17dp8vu

Part III - Overview of Thematic Presentations and Workshop Modules_3rdcrjn

Description of the Sessions_26in1rg

Part IV - Deliberations and Conclusions_1ksv4uv

Strategy_44sinio

Regulation_2jxsxqh

Governance_z337ya

Dissemination_3j2qqm3

Training_1y810tw

Data Portal_4i7ojhp

ANNEXES_2xcytpi

1. Study Tour agenda_1ci93xb

2. List of Participants_3whwml4

3. Pre-Study material_2bn6wsx

4. Study Tour participant’s evaluation_3as4poj


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Acknowledgements

The following is the report of the Study Tour on Open Government Data for Sustainable Development which was held in Bogota, Colombia from 16 to 19 May 2016. This activity was organized within the framework of the project “Strengthening of Capacities of Developing Countries to Provide Access to Information for Sustainable Development through Open Government Data (OGD)”.

This project is being implemented by Division for Public Administration and Development Management of the United Nations Department of Economic and Social Affairs (UNDESA/DPADM) in partnership with the National Authority for Transparency and Access to Information (Autoridad Nacional de Transparencia y Acceso a la Información-ANTAI) and the National Authority for Government Innovation (Autoridad Nacional para la Innovación Gubernamental - AIG) of the Government of Panama.

The Study Tour was hosted by the Ministry of Information and Communication Technologies of the Government of Colombia (Ministerio de Tecnologías de la Información y las Comunicaciones - MINTIC).

DPADM/UNDESA would like to express its gratitude to Mr. David Luna, Minister of Information and Communication Technologies, and Ms. Johanna Pimiento Quintero, Director of E-Government and the MINTIC team for hosting this Study Tour and sharing their extensive OGD knowledge and valuable experience with the study tour participants from Panama. We are also grateful to the following officials of the E-Government Directorate of MINTIC who served as resource persons and/or provided invaluable support in the organization of the study tour: Mr. Felipe Guzmán Ramirez, E-Government Strategy Coordinator; Mr. Oscar Giovanny Ramírez, Open Data Coordinator; Ms. Luisa Medina, Open Data Leader; Mr. Juan Carlos Parada, E-Government Legal Advisor; Ms. Adriana Vargas, Access to Information Leader; Ms. Paola Andrea Vargas, E-Government Dynamization Coordinator; Ms. Gloria Navarrera, Consultant for Excellence Program in E-Government; Mr. Carlos Julio León, Open Data Technical Leader and Ms. Ana Carolina Escobar Barrera, E-Government Coordinator.


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Meeting with Mr. David Luna, Minister and Ms. Johanna Pimiento, Director of E-Government, MINTIC

We also extend our sincere thanks to the following Government of Colombia officials who also participated in this Study Tour sharing their OGD experience and lessons: Mr. Fabio Buitrago and Ms. Marly Téllez from the National Statistics Office (DANE); Mr. Julio Enrique Lozano, TIC High Council Specialized Professional from the Local Government of Bogotá; Mr. Alexander Ricardo Andrade, ICTs Department Director from the Local Government of Tuluá; Ms. Ana Paulina Sabbagh Acevedo, Advisor on Transparency and Access to Information from the Transparency Secretariat; and the Ruta N team from the Local Government of Medellin.

We want to also thank the colleagues from the United Nation Development Programme (UNDP) of Colombia for participating in several sessions of the study tour. In particular Ms. Liliana Fernandez, Project Manager for "Program for Excellence in Electronic Government" and Ms. Daly Tello, Technical Professional in Democratic Governance, who provided substantive and administrative assistance and Ms. Miyerlandi Fajardo, Professional in SDGs Team, who presented during session on OGD and the Sustainable Development Goals (SDGS). Their contributions and ideas greatly enriched the discussions with insights and expertise, successfully shaping the outcome of this event.

We would also like to extend thanks to civil society organizations for sharing examples of excellence and substantial knowledge as facilitators during the segment dedicated to the OGD ecosystem. In particular, Mr. Didier Sua and Ms. María del Pilar Sierra from the Chamber of Commerce of Bogota, as well as Mr. Daniel Rodríguez and Mr. Fredy Rodríguez from the Centro de Pensamiento Estratégico Internacional (CEPEI).

We are very grateful to Mr. Carlos Diaz, E-Government Director from AIG (Autoridad de Innovación Gubernamental) and Ms. Aída Martínez, Legal Adviser of the Technical International Cooperation Office from ANTAI (Autoridad Nacional de Transparencia y Acceso a la Información) for participating in the Study Tour and sharing lessons on the OGD portal and legal frameworks, as well as their experience on the project “Strengthening of Capacities of Developing Countries to Provide Access to Information for Sustainable Development through Open Government Data (OGD)”.


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Ms. Valentina Resta, Senior Governance and Public Administration Officer in DPADM/ UNDESA oversaw the Study Tour organization and implementation, and provided substantive inputs during the event. Mr. David Zamora, International Consultant, and Ms. Nelly Valdivieso, National Consultant, ensured the smooth conceptualization, organization and delivery of training activities.

Part I - Overview of the Study Tour

Study Tour Context

The Division for Public Administration and Development Management of the United Nations Department of Economic and Social Affairs (UNDESA/DPADM) provides Secretariat support to the United Nations Programme in Public Administration. Through its normative and operational work, it assists countries on transformative governance and innovative public administration in advancing sustainable development.

Through the project “Strengthening of Capacities of Developing Countries to Provide Access to Information for Sustainable Development through Open Government Data”, UNDESA/DPADM supports selected governments of developing countries in applying information and communication technologies (ICTs) to enhance access to information through OGD for enhanced service delivery and inclusive sustainable development.

Since 2015, the following capacity development activities were carried out by UNDESA/DPADM in collaboration with ANTAI and AIG under this project in Panama:

An OGD Capacity Development Workshop held from 28 to 30 July 2015. Over the three days, a total of 60 participants attended the workshop. These included 3 high-level government representatives, 41 mid-level specialists from various ministries, public agencies, civil society organizations and 16 staff members from ANTAI, AIG, UNDESA/DPADM, facilitators, rapporteurs, and invited speakers (please refer to the annexed list of participants).

The objectives of the national capacity development workshop (CDW) were to:

● Sensitize national stakeholders on the OGD concept and requirements as well as to demonstrate the intended uses and potential for stimulating OGD in development planning and management,

● Integrate information on the initial gap assessment (conducted through online survey) with further information on capacity needs for OGD as emerging from dialogue and interaction among workshop participants, and

● Identify the demand for relevant datasets and carry out strategic planning on the next steps required for advancing OGD initiatives based on the country context.


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The National Substantive Training (NST) on Open Government Data for Sustainable Development was held in Panama from 19 to 23 October 2015. The NST was attended by 86 participants including public officials from national government agencies and local governments, representatives of academia, representatives of civil society and private sector.

The objective of the NST was to provide tools, knowledge and skills to national leaders who lead the OGD programme in Panama, from the public sector and other sectors of the OGD ecosystem, focusing on the opening and the reuse of public data. Likewise, the substantive training offered a special opportunity for sensitizing political authorities and new actors of the national OGD ecosystem. The training programme also offered a space to identify key datasets and potential applications of great impact, and offered a space for the discussion of regulatory issues related to the development of OGD in Panama.

These two events laid the groundwork for the following progress:

● Draft for an Executive Decree on OGD in order to regulate how public data generated by the agencies, public entities and private companies of the state, would be made available to the public as open data, in order to facilitate its access, use, reuse and redistribution for any purpose.

● Establishment of an OGD “Road Map” that includes commitments and the timetable agreed between the coordinating institutions.

● Draft of the “General Implementation Guide” with the purpose of disseminating OGD common procedures across all the public institutions.

● Development of the Open Data Portal of Panama, a complete software solution that will allow the accessibility and use of data by providing tools for open data publication, sharing, searching and usage.

Background and Summary of Outcomes

The Study Tour on Open Government Data for Sustainable Development, held in Bogota, Colombia from 16 to 19 May 2016, was the third event organized targeting Panamanian officials from ANTAI, the AIG and a CSO representative under the project of “Strengthening of Capacities of Developing Countries to Provide Access to Information for Sustainable Development through Open Government Data”. It was implemented by UNDESA/DPADM and MINTIC E-Government Directorate of the Government of Colombia.

The Study Tour was attended by a total of 29 participants (please see Annex 2 - List of participants). These included:

● Panama’s delegation, composed of: two officials from ANTAI and AIG, and one UNDESA/DPADM Consultant/CSO representative


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● One UNDESA/DPADM official ● 16 officials from the national and local government of Colombia who were the

resource persons for this event ● Four representatives of organized civil society ● Five officials from the United Nation Development Programme (UNDP) office in

Bogota, and two officials from (UMAIC) / OCHA Colombia

The aim of the Study Tour was to enhance participants’ capacity to develop an OGD strategy, establish an open data community, and improve knowledge and skills through lessons learned from peers in another country in the region which has an operational OGD action plan.

The Study Tour was conceptualized around priority topics identified by la ANTAI and AIG in collaboration with UNDESA/DPADM. The Strategy included:

● Dissemination ● Governance ● Regulation ● Training ● Open Data Portal

These topics, which represent areas of priority for strengthening the OGD strategic development in Panama, were shared with MINTIC which developed targeted substantive sessions based on a predetermined set of questions.

Based on the evaluation forms completed by the three participants from Panama, 100% of all respondents had an excellent overall impression of the workshop. The three participants rated both substantive aspects of the study tour, the achievement of meeting's objective as well as the meeting preparation and organization, as excellent. Participants commented that the study tour was a great opportunity for:

● Professional enrichment through contacts with peers learning from the challenges

faced and successful results achieved.

● Forging a collaborative relationship between Panama and Colombia for OGD through

the exchange of lessons learned on OGD strategic development and implementation.

● Identifying guidelines on new legislation to be adopted or enhancement of existing

laws.

● Understanding the need to focus on promoting the reuse of data and the importance

of institutional support to the implementation of an OGD Action Plan.


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Part II - Structure and Methodology

Identification of topics of interest

In November 2015, following the organization of capacity development activities respectively held in July and October 2015, UNDESA/DPADM requested ANTAI and AIG to identify areas of interest for strengthening the national OGD initiative. This exercise was aimed to ascertain the further capacity development needs of Panama to be addressed through a study tour to be conducted in a more OGD advanced country in Latin America. However, AIG and ANTAI were asked to compile a list of priority topics without limitations or influence based on what other countries could offer. In this initial stage, the needs assessment was conducted without considering which country/ies offered good practice under each identified learning area.

The following list of topics was provided by ANTAI and AIG:

1. Experiences and lessons learned on OGD implementation 2. Policies, strategies and implementation guidelines 3. Regulation to promote OGD 4. Strategies to include local governments 5. Data assessment and prioritization 6. Data catalogue 7. Strategies to promote OGD reuse 8. Training and dissemination plans 9. Monitoring of OGD progress

UNDESA/DPADM grouped the topics into main categories. This was necessary in order to clearly differentiate the scope of each topic and translate the list of topics into a capacity development plan. Each category also had a set of questions which were carefully designed by UNDESA/DPADM to guide the study tour based on the capacity needs of the Panamanian OGD team. After reviewing each set of questions, ANTAI and AIG prioritized the main capacity development topics (priority levels are indicated for each topic in parenthesis). This prioritization offered important information in terms of the selection of the host country for conducting the study tour. It was also critical for preparing the agenda outline (please see Annex 1 - Study tour agenda).

These main categories were:

1. Strategy 2. Regulation 3. Governance 4. Dissemination 5. Training


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6. Open Data Portal

Analysis and selection of the host country

The host country for the study tour was selected based on an analysis of different options in the Americas.

A list of initial possible alternatives was identified in consultation with ANTAI, AIG and UNDESA/DPADM and with inputs provided by ECLAC/ILPES. The initial list of locations included: Uruguay, Chile, Colombia and the Dominican Republic.

However, Uruguay and Chile were later excluded from the analysis because it was expected that they would share their experiences during the regional event planned to take place under the same UNDESA/DPADM project in Chile in 2016. This offered an opportunity for considering other potential hosts in the region. Therefore, New York City and the City of Chicago were included in the analysis.

The following list of prospective host countries was analysed in view of the topics of interest and their relative importance:

● Colombia ● Dominican Republic ● New York City ● City of Chicago

Colombia was identified as the best candidate for conducting the study tour for the Panamanian OGD team because of the lessons it could offer on OGD strategy, regulation, governance and dissemination. Furthermore, the criterion of “closeness” was included in the analysis because of its importance in the selection of the host country for the study tour. Closeness includes similarities of culture, public administration structure, language, OGD progress, and scale (considering the difference between cities and countries). Based on these criteria, Colombia obtained a total score of 85 as opposed to 60 or 70 scored by the other possible alternatives.

UNDESA/DPADM contacted MINTIC, the OGD leading institution in Colombia, which agreed to be the study tour host. The E-Government Directorate, the division in charge of the OGD strategies implementation in the Ministry immediately agreed to host the study tour.

Study tour organization

The four-day study tour included different sessions that promoted interactive spaces allowing Colombian officials to share their lessons learned from OGD implementation and


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assisting the Panamanian officials answers to their questions and OGD development challenges.

The sessions were conducted by officials from the Government of Colombia (MINTIC, Secretariat of Transparency, DANE, Local Governments), officials from UNDP Colombia and civil society organizations.

At the end of each day, the Panamanian delegation had an analysis and discussion session on the lessons learned and recommended actions.

Structure of sessions

Day Sessions Participants

Day 1 Introductory Meeting / General Strategy

MINTIC, UNDP Colombia, Panamanian Delegation

OGD Strategy MINTIC, Panamanian Delegation

Day 2 Regulation / Legal Framework MINTIC, Panamanian Delegation

Governance MINTIC, Panamanian Delegation

Dissemination MINTIC, Panamanian Delegation

Training MINTIC, Panamanian Delegation

Day 3 Meeting with a Government Leader: National Statistics Office (DANE)

MINTIC, Panamanian Delegation, DANE

OGD Assessments MINTIC, Panamanian Delegation

OGD Portal MINTIC, Panamanian Delegation

OGD and SDGs MINTIC, Panamanian Delegation, UNDP

Day 4 Meeting with Local Government Leader: Bogota Case and Tulua Case

MINTIC, Panamanian Delegation, City Hall of Bogota, City Hall of Tulua

Meeting with Transparency Secretariat

MINTIC, Panamanian Delegation, Secretariat of Transparency


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Meeting with CSO: Chamber of Commerce

MINTIC, Panamanian Delegation, Chamber of Commerce, CEPEI (Centro de Pensamiento Estratégico Internacional)

Meeting with Local Government Leader: Ruta N (Medellin)

MINTIC, Panamanian Delegation, City Hall of Medellin

Part III - Overview of Thematic Presentations and Workshop Modules

All meetings were accompanied by a presentation which sought to guide the discussion and answer questions previously raised in the list of queries of the Panamanian delegation. The speakers very openly shared lessons learned through experiences in the implementation of OGD in Colombia, both its successes and its failures. This was considered the most valuable contribution by participants. In addition to the consultations, the Panamanian delegation shared the progress made to date and views on various topics, enriching and invigorating the discussion.

Description of the Sessions

Day 1 - Session 1: Introduction / General Strategy

Facilitator: Felipe Guzmán, E-Government Strategy Coordinator

At this session, participants introduced themselves and shared their expectations about the study tour. UNDP officials also participated. The session helped participants to meet and understand MINTIC’s structure and work on OGD. Felipe Guzmán guided the participants through the whole E-Government Strategy implemented in Colombia at a national and territorial level.

He mentioned that ICTs help the Government to enhance transparency and efficiency. To achieve this, the Ministry works on two layers:

1) The strategy layer: drafting guidelines, standard policies, legal framework, monitoring and evaluation

2) The dynamization of the strategy layer: enhancing users’ (citizens, entrepreneurs) and public agencies’ appropriation.

With these layers as pillars, MINTIC focuses all its projects on the following categories:


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1) ICTs for services 2) ICTs for open government

3) ICTs for management

4) ICTs for security and privacy

5) ICTs for public procurement

6) Chief Information Officers’ (CIOs) network. The presenter highlighted the “the route of excellence (la ruta de la excelencia)” strategy, with which the Ministry seeks to respond to the most urgent and strategic needs of citizens and entrepreneurs regarding access to services provided by public agencies.

Day 1 - Session 2: OGD Strategy

Facilitator: Oscar Ramírez, Open Data Leader

The presenter described MINTIC’s experience, lessons learned and good practices in the implementation of the OGD strategy. He provided relevant information including costs, past and future timelines, prioritization on data opening, supply and demand model and recommended actions, including the importance to focus on engaging different actors to promote data usage through widespread dissemination, appropriation and a capacity building plan.

Day 2 - Session 3: Regulation

Facilitator: Juan Carlos Parada, E-Government Legal Advisor

The facilitator referred to the legal framework that enabled making and provisions that drive the implementation of the OGD Action Plan across Government agencies: Constitutional base, international support, laws for e-Government, and national development plans. He emphasized the importance of an enabling environment with a clear and coherent legal and policy framework. Guidelines for Open Data licenses were also discussed, as well as significant recommendations to ensure political acceptance.

Day 2 - Session 4: Governance

Facilitator: Adriana Vargas, Leader on Information Access

In this session, the presenter answered key questions about the governance model of OGD in Colombia. These included the role of MINTIC and its internal governance, the OGD ecosystem dynamization, monitoring mechanisms, evaluation and quality control. She pointed out the critical importance of an adequate support to public institution both at the national and local levels (through the presence of a delegate of the Ministry in local agencies). She also referred to the engagement of citizens in the validation and the


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provision of quality seal to public goods and services. The topics in this session also encouraged the participants to talk about OGD success stories in Colombia, including the projects Bogotá Cómo Vamos, Buscando Carreras, Buscando Colegios, Click Salud and Swap.

Day 2 - Session 5: Dissemination

Facilitator: Paola Andrea Vargas, E-Government Dynamization Coordinator

In this session the facilitator explained that to achieve and effective dissemination strategy, activities should be carried out to help the different actors’ ownership and participation in open data initiatives. MINTIC’s dissemination and appropriation plan is focused in three areas: knowledge, use and implementation. The Ministry has conducted sensitization events, workshops, discussion tables and hackathons. It has also led the implementation of “apps.co” to boost the creation of business solutions through ICTs, and the “entrepreneurship with data” strategy to seek solutions to users’ problems, prioritize the development of mobile applications, web platforms, and software.

Day 2 - Session 6: Training

Facilitator: Gloria Navarrera, Consultor programa para la Excelencia en Gobierno Electrónico

The presenter described the ICT training strategy of the Ministry, which offers academic courses, smaller trainings, online courses, webinars and discussion networks. She mentioned the value of partnership with academic institutions, and cooperation agreements with international organizations and the private sector for the provision of capacity building programmes. She emphasized the importance of providing special learning spaces for current and future Government officials.

Day 3 - Session 7: Meeting with a Government Leader: National Statistics Office (DANE)

Facilitator: Fabio Buitrago and Marly Téllez, National Statistics Office (DANE)

DANE described the National Statistical System in Colombia which is composed of 13 national entities. Presenters shared the Office’s experience on promoting the access and dissemination of anonymized microdata. They explained the concept of anonymized microdata and the conditions for its usage, described the services offered to users to facilitate access to and processing of information. They also referred to security policies to


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strengthen confidentiality, reliability, and availability of information.

Day 3 - Session 8: Evaluation on OGD

Facilitators: Luisa Medina, Open Data Leader and Nelly Valdivieso, National Consultant for UNDESA

This session was dedicated to the assessment and diagnosis made on OGD development in Colombia and Panama. The aim was learning lessons from Colombian counterparts’ experience to ensure a more accurate development of an OGD action plan in Panama. Ms. Medina reported on the Open Data Readiness Assessment (ODRA) undertaken by The World Bank in Colombia. This included information on strengths, weaknesses and opportunities in eight evaluation dimensions used to measure the context and progress on OGD initiatives. The analysis of the evidence and recommendations, provided valuable advice for the development of a National Action Plan on OGD (refer to Lessons Learned - Part IV) in Panama.

Day 3 - Session 9: Open Data Portal

Facilitator: Carlos Julio León, Open Data Technical Leader

This presentation helped to answer very specific questions of the Panamanian delegation in relation to the country’s Open Data Portal. The topics discussed were: incentives for publishing data (legal framework, software solution, help desk and other support), selection and data publication processes, quality and update of the data published, as well as challenges faced on the implementation of the portal. The facilitator recommended finding a way to ensure the automatization of the process of opening data and including data visualizations on the OGD portal.

Day 3 - Session 10: OGD and SDGs

Facilitator: Miyerlandi Fajardo, Professional SDGs Team

The presentation aimed to brief participants on the importance of the application of Open Data principles to the information generated by the Government and other stakeholders to measure the progress of implementation of the SDGs. The facilitator shared information on some of the indicators that will help to identify whether the SDGs are being met, as well as some tools to monitor them. Emphasis was placed on the critical importance of having timely disaggregated data as well as ensuring interoperability to integrate data from different public sources.


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Day 4 - Session 11: Meeting with Local Government Leader: Bogota Case and Tulua Case

Facilitators: Julio Enrique Lozano, ICT High Specialization Council Professional from Local Government of Bogota and Alexander Ricardo Andrade - ICT Department Director from the Local Government of Tulua

Local Government leaders shared their experiences of OGD implementation in their administrations. Key factors include sensibilization on open data and the organization of events for promoting data usage. The officials also emphasized the need for support on: the development of an open data action plan; organization of roundtable discussions for identifying valuable data; integration of key actors; development of open data portals; the processes followed for opening data; developing applications and disseminating the lessons learned throughout their implementation.

Day 4 - Session 12: Meeting with the Transparency Secretariat

Facilitators: Ana Paulina Sabbagh Acevedo, Asesora - Ley de Transparencia y Acceso a la Información

The facilitator shared information on the process regarding the drafting and implementation of the Transparency and Public Access to Information Law in Colombia (2014); the legal framework that helped enacting this law and the current operationalization challenges. She highlighted the work done by the Secretariat to extend the application of this law to political parties and to promote citizen participation.

Day 4 - Session 13: Meeting with CSO: Chamber of Commerce

Facilitators: Didier Sua and María del Pilar Suerra from the Chamber of Commerce, and Daniel Rodríguez and Fredy Rodríguez from Centro de Pensamiento Estratégico Internacional (CEPEI)

Representatives from the Chamber of Commerce presented their Knowledge Management Model which includes a platform to provide the members of the organization with helpful data for business decisions. The Chamber aims to be relevant to civic dialogue with targeted proposals to influence the formulation of public policy in the life of the city and within the public administration. The Chamber members asked CEPEI for advice on how to scale this platform to raise its impact. As a result it developed an external portal (titled Open Data Bogota) which provides valuable data generated by the private sector. CEPEI emphasized the importance to sensitize the private sector on mechanisms of data anonymization and the role of open data in achieving social


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responsibility goals and enhancing strategic decision-making.

Day 4 - Session 14: Meeting with Local Government Leader: Ruta N (Medellin)

Facilitators: Manuela Valencia, Contractor

Ruta N as part of the Local Government of Medellin promotes innovation in economic generation and city intelligence through the use of data. The premise is that smart cities promote the use of data to enhance quality of citizens’ lives. Presenters shared their strategies in the application of open data, and actions which integrate citizens and entrepreneurs to find sustainable solutions to common problems. They stressed the importance of data visualization to allow the public to understand the value of open data. They referred to the event organized by Ruta N titled “Medellin Datashow”, which is open to the public and includes a series of presentations on data visualization aimed at sensitizing community leaders.


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Part IV - Deliberations and Conclusions Based on the analysis of exchanges with the Colombian counterparts, identified the following key lessons and recommendations as guideposts for the development of the first National Action Plan on OGD in Panama.

Strategy

Key lessons learned:

● Importance of establishing quantitative goals in the National Action Plan. All the goals should use the SMART methodology: Specific, Measurable, Achievable, Relevant, and Time-bound.

● Need for consulting Local Governments to identify relevant data to be made available in open source.

● Need to include OGD strategies in the National Development Plan which ensure Government commitment and support for sustainable OGD initiatives.

● Due to technological barriers it is preferable to introduce Open Data through the broader Open Government for transparency, rather than just Open Data by itself. To achieve an Open Government, the following is necessary:

○ Promote transparency ○ Give access to public information ○ Fight against corruption ○ Publish information in open data format

● Importance of developing a roadmap with deliverables and timelines, as part of the National Action Plan on OGD, to provide a clear direction to stakeholders and help prioritising activities and monitoring of implementation.

● Significance of co-creating a project as part of the 2030 Agenda implementation (SDGs) to give a very high visibility to the instrumentality of OGD implementation.

● Key importance of collaborating with organizations of the civil society, academia, media and private sectors as a pillar of OGD and Open Government development.

Recommendations:

● Develop the National Action Plan on OGD based on policy advice provided by UNDESA through the OGD Assessment and capacity developed through the past


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three project activities: “Capacity Development Workshop on Open Government Data Sensitization, Gap Assessment and Strategic Planning” (CDW), “National Substantive Training on Open Government Data for Sustainable Development” (NTS) and the “Study Tour on Open Government Data”.

● Create an OGD Working Group composed by Government (national and local levels), civil society, academia, media and private sector representatives. This Group should be led by the Government, and should enjoy its endorsement at the highest possible level. The Group needs to have the responsibility and accountability of OGD implementation in Panama.

● Start connecting with different civil society organizations, for example those linked to young entrepreneurs and leadership formation, to promote open data development and usage for social impact and business projects. These organizations could also help identify relevant data to be displayed at the National Open Data Portal.

Regulation


● Need for a robust legal and regulatory framework for OGD including Constitutional provisions, e-Government laws and national development plans.

● Importance of preparing friendly guidelines assisting to ensure compliance with the aforementioned legislation and a more effective and quicker application of regulations across all Government agencies.

Recommendations:

● Along with the preparation of the National Action Plan on OGD, it is essential for ANTAI and AIG to prioritize the development of norms relating to OGD and their approval by high-level authorities.

● The legal teams at ANTAI and AIG need to review the entire legal framework Colombia has developed. This would help for setting a benchmark and detecting possible gaps regarding:

○ Sanctions ○ Accessibility of information for persons with disabilities and in other

languages other than the official ones ○ Chief Information Officer's’ functions ○ Privacy financial or commercial information regulations


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○ Monitoring and evaluation of OGD implementation ○ Open Data licences

● Need for ANTAI to draft a resolution to instruct Panamanian institutions on how to open use, promote and keep updated data.

● Need for ANTAI to check the progress on the adoption of draft legislation on Data Privacy and Protection.

● Suggestion for AIG to contact DANE and the Instituto Nacional de Estadística y Censo de Panamá (INEC) to enhance understanding of policies on data anonymization.

Governance


● The OGD ecosystem must be strengthened, or the reuse of data will not be promoted. It is vital to identify all the actors within and outside the Government that need or are interested in the use of OGD, or are already using it.

● It is imperative to identify a clear OGD organizational framework. Disseminating information on this framework across Government entities is crucial for supporting implementation.

Recommendations:

● ANTAI and AIG could work with the Access to Information Officers designated in the 96 Government entities in Panama and the 15 additional officers designated for the workshop on data opening and publication that AIG is organizing for the Open Data Portal. The roles and responsibilities of these persons must be clearly established by ANTAI and AIG.

● Consolidate ANTAI’s OGD leadership and collaboration with AIG through an official mandate.

● Include OGD in the current formal mechanism that ANTAI has currently established for monitoring and evaluation. This will ensure that OGD policies are being evaluated and accomplished at all governmental institutions. ANTAI needs to determine how to ensure compliance with open data guidelines.

● AIG needs to support ANTAI in monitoring and evaluating OGD implementation.

● Prepare a governance model: a diagram of the dependencies and interdependencies to clarify the operation structure.


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● Include city mayors from each province to be part of the OGD governance framework.

Dissemination


● Practical and flexible use of data needs to be promoted among different sectors such as media, academia, entrepreneurs and general citizens. Limiting the promotion to the application development community may be restrictive.

● Services for dissemination and training may be outsourced.

● Dissemination strategies need to promote capacity development for promoting open data in different sectors: public, academia, media, private, CSO, entrepreneurs, etc. A specific communication strategy should reach each of these sectors.

● Investment in sensitizing the developers’ community is important in an initial stage of OGD development. However, it is not sustainable over time and may not generate the expected results; therefore it is recommended to go to diversify target groups.

● Communication actions need to include compelling visualizations to help citizens understand the value open data.

● It is critical to sensitize high levels.

● Establish a clear Open Data supply and demand strategy for governmental-institutions to publish data at the OGD Portal and for other sectors to use these published data, for example for journalism, civil society projects or academia investigations.

● Setting up a government help desk is useful for providing support to institutions engaged in OGD implementation (e.g. line 311 can be used for this purpose).

● Train local government officials so they can also be a) trainers to enhance implementation of the action plan by local institutions and b) a communication link with citizens.

● Apply creative methods to show the use of data, like street dramatizations, etc.

Recommendations:

● Develop a support strategy to assist Government entities to comply with OGD norms and guidelines.


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● Develop an overall communication strategy with a national and territorial approach. Include the creation of spaces for dialogue with citizens and other key actors.

● Include the use of Open Data in the programmes of the “Infoplazas1”.

Training


● The OGD training plan must include different sectors (like academia, media civil society, and private sectors) and scopes, from academic training to small courses and webinars. Strategic partnerships with academic institutions and organizations are fundamental to enhance training opportunities.

● Training courses could be offered through classroom and distance learning opportunities. Distance learning could help reach participants from Local Governments to reduce travel costs and allow for a greater flexibility in accessing training platforms.

● Short-term training activities could focus on the following topics:

○ Openness and continuous publication of data ○ Using data with visualization tools ○ Open Data business models for entrepreneurs ○ Data analysis

● Elaboration of practical visual guides can facilitate learning.

● Build an OGD project that can be used as a success case to model other governmental-institutions and citizens about best practices and achievements in OGD. This project is recommended to be implemented as soon as possible.

Recommendations:

● Plan the sensitization and OGD capacity development targeting pilot institutions based on content developed by UNDESA/DPADM under the project “Strengthening of Capacities of Developing Countries to Provide Access to Information for Sustainable Development through Open Government Data (OGD)”. Facilitators could include a high level official, a technology specialist and a legal advisor.

1 Infoplazas are communitary centers for public access to information and knowledge, through the use of

computers, training programmes and Internet to facilitate access to new Information and Communications Technology (ICT), especially to those who have limited resources and are located in areas of difficult access, helping to close the digital gap and incorporating them into the knowledge society.


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● Request support from UNDP Panama to access the online training platform developed by UNDP Colombia to support capacity development on Open Data.

● Include a detailed training plan as part of the National OGD Action Plan to be developed by ANTAI and AIG.

Data Portal


● The Data Portal must be flexible enough in terms of functionality, information displayed and aesthetics to adapt to country’s needs.

● The Portal needs to integrate with other platforms to promote interoperability among Government entities.

● The Portal needs to make extensive use of data visualizations to help users understand how the data offered can be displayed and the value of it.

Recommendations:

● Include data visualizations on the current development of the Data Portal of Panama.

● As part of the capacity building plan to the 15 pilot institutions, include a special training on the publication of data through the data portal.


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ANNEXES

1. Study Tour agenda

Day 1

08:30 - 12:00 Introductory meeting / General Strategy (Felipe Guzmán, E-Government Strategy Coordinator) Overview:

- Introduction of participants - Programme/agenda review - Introduction to e-government, open government and OGD in

Colombia - Introduction to ANTAI, AIG and OGD in Panama - Introduction to DESA, UNDP Colombia and associated collaboration

Participants: - E-government Directorate - Panama’s Delegation - UNDP Colombia Representatives

- Liliana Fernández, Project Chief for the “Excellence Program in E-Government”

- Jeffrey Villaveces, Information Management and Analysis Unit Coordinator of UNDP

- Daly Tello, Technical Professional in Democratic Governance

Venue: - Meeting room / E-government Directorate

12:00 - 13:00 Lunch

13:00 - 16:30 Session on OGD Strategy (Oscar Ramírez, Open Data Leader) Overview:

- Strategy presentation - Strategy questions

Participants: - E-government Directorate / OGD Project Director - Panama’s Delegation


17:00 - 18:00 Analysis and Discussion Overview:

- Learned lessons deliberation


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- Recommended actions Participants:

- Panama’s Delegation Venue:

- Hotel meeting room

Day 2

08:30 - 10:00 Session on Regulation (Juan Carlos Parada, e-Government Legal Advisor) Overview:

- Regulation presentation - Regulation questions

Participants: - E-government Directorate / Specialized lawyer - Panama’s Delegation


10:00 - 10:30 Coffee Break

10:30 - 12:00 Session on Governance (Adriana Vargas, Information Access Leader) Overview:

- Governance presentation - Governance questions

Participants: - E-government Directorate - Panama’s Delegation


12:00 - 13:00 Lunch

13:00 - 14:30 Session on Dissemination (Paola Andrea Vargas, e-Government Dynamization Coordinator) Overview:

- Dissemination presentation - Dissemination questions





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15:00 - 16:30 Session on Training (Gloria Navarrera, Consultant for Excellence e-Government Programme) Overview:

- Training presentation - Training questions

Participants: - E-Government Directorate - Panama’s Delegation

Venue: - Meeting room / E-Government Directorate and training facilities

17:00 - 18:00 Analysis and Discussion (Facilitator: Nelly Valdivieso) Overview:

- Learned lessons deliberation - Recommended actions

Participants: - Panama’s Delegation

Venue: - Hotel meeting room

Day 3

08:30 - 10:00 Meeting with a Government Leader: Fabio Buitrago y Marly Téllez, Dissemination and Statistical Culture Director, National Statistics Office (DANE) Overview:

- OGD success case - Learned lessons

Participants: - TBD - Panama’s Delegation



10:30 - 12:00 Session on OGD Assessment (Luisa Medina, Open Data Leader) Overview:

- Colombia’s experience (ODRA) - Panama’s experience (Nelly Valdivieso, OGD National Consultant

UN DESA) - Conclusions and recommendations from assessments



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12:00 - 13:00 Lunch

13:00 - 14:30 Session on OGD Portal (Carlos Julio León, Open Data Technical Leader,) Overview:

- OGD Portal presentation - OGD Portal questions




15:00 - 16:30 OGD and SDGs (UNDP Colombia) Overview:

- SDGs - United Nation’s experiences on SDGs - Learned lessons

Participants: - United Nations representatives on Colombia

- Miyerlandi Fajardo, Professional in SDGs Team - Liliana Fernández, Project Chief for the “Program for

Excellence in E-Government” - Daly Tello, Technical Professional in Democratic

Governance - E-Government Directorate - Panama’s Delegation






Day 4


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08:00 - 10:00 Meeting with Local Government Leader: Bogota Case and Tulua Case (Bogota Case: Julio Enrique Lozano - TIC High Council Specialized Professional, Tulua Case: Alexander Ricardo Andrade - ICTs Department Director) Overview:

- OGD success cases - Learned lessons




10:30 - 12:00 Meeting with the Transparency Secretariat (Ana Paulina Sabbagh Acevedo, Advisor on Transparency and Access to Information) Overview:

- Transparency policies and OGD Participants:

- Transparency Secretariat - Panama’s Delegation

Venue: - Meeting room / Transparency Secretariat

12:00 - 13:00 Lunch

13:00 - 14:30 Civil Society Organization Meeting N. 1: Chamber of Commerce Centro de Pensamiento Estratégico Internacional:

- Daniel Rodríguez - Fredy Rodríguez

Chamber of Commerce: - Didier Sua - María del Pilar Sierra

Overview: - OGD success case - Learned lessons - Chamber of Commerce OGD challenges

Participants: - Chamber of Commerce representatives - Panama’s Delegation



14:45 - 16:15 Meeting with Local Government: Ruta N, Medellin


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Overview: - OGD success case - Learned lessons - Somos Más OGD challenges

Participants: - Ruta N representatives - Panama’s Delegation


16:15 - 16:45 Closing meeting (Facilitator: Nelly Valdivieso) Overview:

- Final Q&A - Closing







2. List of Participants

No. Country Name of the

organization Títle First name Last name Position

1 Panama

Autoridad Nacional de

Transparencia y

Acceso a la

Información (ANTAI)

Ms. Aída Martínez

Legal Adviser of the

Technical International

Cooperation Office

2 Panama

Autoridad para la

Innovación

Gubernamental (AIG)

Mr. Carlos Díaz E-Government Director


28

3 Panama UNDESA/DPADM Ms. Nelly Valdivieso

National Consultant for

UNDESA on Open

Government Data Project

4 Colombia E-Government

Directorate (MINTIC) Ms. Johanna Pimiento E-Government Director


Directorate (MINTIC) Mr. Felipe Guzmán

E-Government Strategy

Coordinator


Directorate (MINTIC) Mr.

Oscar

Giovanni Ramírez

Coordinador de Gobierno

Abierto


Directorate (MINTIC) Ms. Paola Andrea Vargas

E-Government

Dynamization Coordinator

8 Colombia

Unidad de Manejo y

Análisis de

información Colombia

(UMAIC) / OCHA

Mr. Jeffrey Villaveces

Management Unit and

Information Analysis

Coordinator

9 Colombia

Ministerio de

Tecnologías de la

Información y las

Comunicaciones

(MINTIC)

Ms. Adriana Vargas Information Access Leader


Directorate (MINTIC) Ms. Luisa Medina Open Data Leader


Directorate (MINTIC) Mr. Carlos Julio León

Open Data Technical

Leader

12 Colombia

Unidad de Manejo y

Análisis de

información Colombia

(UMAIC) / OCHA

Ms. Xitong Zhang Data Analyst


Directorate (MINTIC) Mr. Juan Carlos Parada

Legal Adviser on E-

Government


Directorate (MINTIC) Mrs. Ana Carolina Escobar E-Government Coordinator


Directorate (MINTIC) Ms. Gloria Navarrera

Consultant for "Program

for Excellence in Electronic

Government"


Directorate (MINTIC) Mr. Camilo Niño

16 Colombia National Statistics

Office (DANE) Mr. Fabio Buitrago

Dissemination and Statistic

Culture Direction


29

17 Colombia National Statistics

Office (DANE) Ms. Marly Téllez

Dissemination and Statistic

Culture Direction

18 Colombia Transparency

Secretariat Ms. Ana Paulina Sabbagh

Legal Advisor on

Transparency and Access

to Information Law

19 Colombia Local Government of

Bogota Mr. Julio Enrique Lozano

TIC High Council

Specialized Professional

20 Colombia Local Government of

Tulua Mr.

Alexander

Ricardo Andrade ICTs Department Director

21 Colombia

Centro Estratégico de

Pensamiento

Internacional (CEPEI)

Mr. Daniel Rodríguez Institutional Partnerships

Coordinator

22 Colombia

Centro Estratégico de

Pensamiento

Internacional (CEPEI)

Mr. Fredy Rodríguez Information Governance

Coordinator

23 Colombia

Ruta N Medellín -

Innovation and

Business Center

Ms. Manuela Valencia Contractor

24 Colombia Chamber of Commerce

of Bogota Mr. Didier Sua GIS Analyst

25 Colombia Chamber of Commerce

of Bogota Ms.

María del

Pilar Sierra

Junior Professional on

Planning and Innovation

Management

26 Colombia UNDP Ms. Miyerlandi Farjardo SDG Professional

27 Colombia UNDP Ms. Liliana Fernández

Project Manager for

"Program for Excellence in

Electronic Government"

28 Colombia UNDP Ms. Daly Tello

Technical Professional in

Democratic Governance

Area

29 Colombia UNDP Mr. Julio Enrique Lozano Profesional Especializado

Alta Consejería TIC

30 Colombia UNDP Mr. Alexander Andrade Director del departamento

del las TIC - CIO

31 International UNDESA/DPADM Ms. Valentina Resta

Senior Governance and

Public Administration

Officer


30

3. Pre-Study material

The Panamanian OGD team reviewed existing initiatives in Colombia before undertaking the

study tour. Literature review included the following documents:

a) Online Government Strategy http://estrategia.gobiernoenlinea.gov.co/623/w3-

channel.html

b) Manual for OGD in Colombia http://estrategia.gobiernoenlinea.gov.co/623/articles-

9407_Guia_Apertura.pdf

c) Transparency Secretariat in Colombia and the 100 objectives already achieved

http://www.secretariatransparencia.gov.co/Paginas/default.aspx

d) Transparency and Access to Public Information

Lawhttp://www.secretariasenado.gov.co/senado/basedoc/ley_1712_2014.html

e) OECD studies for public governance in Colombia

https://books.google.com/books?id=Fq0SBAAAQBAJ&pg=PA501&lpg=PA501&dq=po

rtal+de+transparencia+colombia&source=bl&ots=2NCf0P0Cnz&sig=XJoxUn9Jk63OHv

ACLe1EsG--ZBQ&hl=en&sa=X&ved=0ahUKEwjYltnz96fLAhXlm4MKHXGvB-

o4ChDoAQgjMAE#v=onepage&q=portal%20de%20transparencia%20colombia&f=fal

se

f) OECD studies for Colombia - public innovation

http://www.oecd.org/sti/inno/colombia-innovation-review-assessment-and-

recommendations-spanish.pdf

g) Personal Data Protection http://www.sic.gov.co/drupal/proteccion-de-datos-

personaleshttp://www.sic.gov.co/drupal/proteccion-de-datos-personales

h) Guidelines on anonymization DANE

https://drive.google.com/drive/folders/0B75TcQQasMkiYUlaSFpKcWlHY3M

i) Guidelines on anonymization Health.


j) OCDE Report: Open Government in Latin America

https://drive.google.com/drive/folders/0B75TcQQasMkiYUlaSFpKcWlHY3Mhttps://dr

ive.google.com/drive/folders/0B75TcQQasMkiYUlaSFpKcWlHY3M


4. Study Tour participant’s evaluation

The table below shows that the overall total of positive answers was 100.00%: Negative Answers Intermediate Answers Positive Answers 0% 0% 100%

http://estrategia.gobiernoenlinea.gov.co/623/w3-channel.html

http://estrategia.gobiernoenlinea.gov.co/623/w3-channel.html

http://estrategia.gobiernoenlinea.gov.co/623/articles-9407_Guia_Apertura.pdf

http://estrategia.gobiernoenlinea.gov.co/623/articles-9407_Guia_Apertura.pdf

http://www.secretariatransparencia.gov.co/Paginas/default.aspx

http://www.secretariasenado.gov.co/senado/basedoc/ley_1712_2014.html

https://books.google.com/books?id=Fq0SBAAAQBAJ&pg=PA501&lpg=PA501&dq=portal+de+transparencia+colombia&source=bl&ots=2NCf0P0Cnz&sig=XJoxUn9Jk63OHvACLe1EsG--ZBQ&hl=en&sa=X&ved=0ahUKEwjYltnz96fLAhXlm4MKHXGvB-o4ChDoAQgjMAE#v=onepage&q=portal%20de%20transparencia%20colombia&f=false





http://www.oecd.org/sti/inno/colombia-innovation-review-assessment-and-recommendations-spanish.pdf

http://www.oecd.org/sti/inno/colombia-innovation-review-assessment-and-recommendations-spanish.pdf

http://www.sic.gov.co/drupal/proteccion-de-datos-personales











31

All Questions

Study Tour on OGD Participants’ Feedback *

Questions Unsatisfactory Poor Satisfactory Very Good Excellent Total

Combined Ave. % (Very Good +Excellent)

Importance and relevance of the

topic 0 0 0 0 3 3 100 Clarity of the workshop objectives 0 0 0 0 3 3 100 Opportunity for professional

enrichment through discussions and

contacts 0 0 0 0 3 3 100 Quality and clarity of study tour

documentation 0 0 0 0 3 3 100 Quality of the aide-memoire 0 0 0 0 3 3 100 Quality of presentations 0 0 0 1 2 3 100 Quality of discussions 0 0 0 1 2 3 100 Structure of the programme and

method of work 0 0 0 0 3 3 100 Study Tour organization 0 0 0 0 3 3 100 Responsiveness of UN Secretariat 0 0 0 0 3 3 100

Average (%) 0% 0% 0% 6.7% 93.3% 100% 100%

Quantitative feedback

Objectives and relevance

● The clarity of the workshop objectives and the extent to which these were achieved, its relevance and usefulness, and the knowledge acquired to promote changes was evaluated positively by 100% of the participants (100% ‘excellent’).

Quality

● The overall quality and clarity of the documentation, the presentations and the discussions were evaluated positively by a total of 100% of participants (44.9% ‘very good’ and 40.9% ‘excellent’).

Organization


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● The structure of the programme and method of work, the whole organization, as well as the responsiveness of the UN secretariat was evaluated positively by 100% of the participants (100% ‘excellent’).

Qualitative feedback

The three participants evaluated the whole experience as very useful, relevant and excellent

in all aspects. Two participants agreed that the study tour helped them understand the

important role of public sector institutions in the implementation of an OGD Action Plan.

The following comments concerned the content as well as organizational arrangements:

Most important things gained from the study:

● Great opportunity for professional enrichment through contacts with peers

learning from the challenges faced and successful results achieved.

● Forging of a collaborative relationship between Panama and Colombia for OGD

through the exchange of lessons learned on OGD strategic development and

implementation.

● Guidelines on new legislation to be adopted or enhancement of existing laws.

● The need to focus on promoting the reuse of data.

● The importance of institutional support to the implementation of an OGD Action

Plan.

Presentations / content suggestions:

● The strategy communication for private sector, academia, media and general citizens

could be included on the presentation on dissemination.

● The host country would benefit from publishing a list of applications and success

cases on OGD.

● The host country could share with the Panamanian delegation, videos, flyers,

brochures, posters, and other elements they have developed for OGD dissemination

purposes.

Suggestions on organizational arrangements:

● Ensure sufficient time for discussion in all the sessions of the study tour.

● In case lunch must be taken outside the workshop place, it would be better to have a

one-hour break instead of a two-hour break.


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● The Hotel could consider enhancing passengers’ pick-up arrangements.

Study Tour participant’s evaluation graphs

A. Questionnaire Feedback


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B. Comments from Evaluation Sheet

Summary of Qualitative Comments from Evaluation Forms Number of Times %

The whole experience was excellent 3 18 Most important thing gained from the study: The importance of institutional support to the implementation of an OGD Action Plan 2 12 Most important thing gained from the study: Great opportunity for professional enrichment through contacts with peers 1 6 Most important thing gained from the study: Learning from failures and successes 1 6 The Hotel could consider enhancing passengers’ pick-up arrangements. 1 6 Most valuable element of the study: Forging of a collaborative relationship between Panama and Colombia for OGD through the exchange of lessons learned on OGD strategic development and implementation. 1 6


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Most important thing gained from the study: Guidelines on new legislation to be adopted or enhancement of existing laws 1 6 Most important thing gained from the study: The need to focus on promoting the reuse of data. 1 6 The host country would benefit from publishing a list of applications and success cases on OGD. 1 6 The host country could share with the Panamanian delegation, videos, flyers, brochures, posters, and other elements they have developed for OGD dissemination purposes. 1 6 The strategy communication for private sector, academia, media and general citizens could be included on the presentation on dissemination. 1 6 Ensure sufficient time for discussion in all the sessions of the study tour 1 6 In case lunch must be taken outside the workshop place, it would be better. having a two-hour instead of one-hour break. 1 6 Total of comments 16 100.00

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