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    The Overall Financial Activities

    Of 

    Al-Arafah Islami Bank Ltd (AIBL),

    Bangladesh

    Based on the study on !"! Financial statement and #usiness $olice

    I%BAT

    1

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    The Overall Financial activities of 

    Al-Arafah Iislami Bank Ltd (AIBL),Bangladesh

    SUBMITTED TO&

    ' '%*TAFI+% A'A.

    Faculty of (/BA)

    B%* !"

    SUBMITTAD BY:

    GROPE NAME: ONIKER PRANTOR 

     .A'0 I 1O2A' 0'AIL /LA**

    OLLA*A%++A'A

     .

    IO3

    "!!!4" BBA

    AIBA+A'A. "!!!45 BBA

    'O*I% 

    A'A.

    "!!!64 BBA

    FAT0'A

    A7T0 *I'A

    "!!!65 BBA

    2

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    Letter of Transmittal

    nd A$ril, !""

    'd'ustafi8ur ahman

    Faculty of (/BA)

    *chool of Business *tudies

    International %niversity Of Business Agriculture and Technology

    ear *ir,

    ere is the re$ort on titled the overall foreign e9change activities of Al-Arafah Islami Bank Ltd

    (AIBL), Bangladesh-a com$rehensive study 1re$ared for you as a final re$ort of the semester

    It took one month to $re$are the re$ort and :e have tried to gather as much information as

     $ossi#le :ithin this limited time Although the sti$ulated time is not enough to have in de$th

    kno:ledge a#out the real cor$orate :orld, this re$ort give mi much insight in Islamic #anking

     $racticed #y the conventional #anks like (AIBL)

    I :ould like to thank you for giving us the o$$ortunity to $re$are this re$ort under your sincere

    guidance and coo$eration

    Thank you,

    *incerely yours,

    3

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    Acno!le"#ement

    A lot of concentration, effort, res$onsi#ility and study have #een involved in $re$aring this $a$er 

    into realty In $re$aring a re$ort one need a num#er of assistance and guidance from relia#le

    sources This re$ort also stands on the #asis of such efforts I have $leasure to e9$ress my

    gratitude to my gro$e mem#ers In $re$aring the re$ort, I received active co-o$eration from the

    ;1 res$onsi#le as a manager, "st A;1 es$onsi#le as a second officer, Officer of Al-Arafah

    Islami Bank (AIBL)I sincerely e9$ress my heart- felt gratitude to them for their co-o$eration,

    :hich hel$ed me to conduct and com$lete this re$ort They have $rovided us some im$ortant

     #ooks on #anking and some #ooks on marketing and finance sharing, consent and given some

    advice of making a research re$ort o:ever this re$ort suffers from many shortcomings

    'oreover, I have e9erted my #est effort in $re$aring this re$ort

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     TABL0 OF /O.T0.T* 1age

    Title Fly============================i

    Title 1age===========================ii

    Letter of transmittal=======================iii

    Ackno:ledgement========================iv

    09ecutive *ummary=======================v

    ()( INTRODU*TION+++++++++++++++++++++))(" Origin of the re$ort======================="> O#?ective of the study===================="@ *co$e of the study======================"5 'ethodology========================,)( -istor' of Al.Arafa/ Islami Ban Limite"++++++++++++

    Aims and O#?ective======================> 'ission and ;ision of AIBL==================@ /ommitments========================>" MANAGEMENT O0 AIBL+> 1lanning===========================

    >> Organi8ing==========================>@ *taffing===========================>5 irecting===========================>6 /ontrolling==========================> istri#ution of Branch=====================>4 The Financial $osition of AIBL==================> AIBL 1roduct *ervice ======================

      >"2enenral Banking=====================>" Foreign 09change===================> *ervices of the #ank====================>> 1roducts of AIBL=====================

    1)2 Banin# s'stem in Ban#la"es/++++++++++++++++++++@" /or$orate Information====================))@  Financial Analysis of Al-Arafah Islami Bank =============@>  1erformance of AIBL=======================@@ 1rogressive Analysis of AIBL====================@@" /a$ital============================@@ e$osit============================@@> Investment===========================

    5

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    @@@ 2rameen C *mall 'edium 0nter$rise (*'0) *cheme=========@@5 International Trade========================@@6 Investment Income========================@5 ) 0conomic Im$act Analysis of AIBL&===================3)2 0%nctions of Al.Arafa/ Islami Ban Lt" +++++++++++++++++))

    5" Foreign 09change of Al-Arafah Islami Bank Ltd ===============5 O$ening L/ in AIBL& ==========================5> Im$ort Business&==========================5@ 09$ort Business&==========================55 1rocedure of $re$aring LD/=======================56 Back to Back LD/&===========================5 Features of Back to Back LD/=======================54 Foreign ocuments Bills for /ollection (FB/)&===============4)2 Performance Anal'sis of AIBL++++++++++++++++++++++)

    6" Al-Arafa Islami Bank Ltd& * O$$ortunities============================6"@ Threats===============================5)( ENDING PART P0 T-E REPORTE++++++++++++++++++++)

    Findings and Analysis==========================4" ecommendations============================" /onclusion==============================="!! A$$endi9===============================

    "!" Bi#liogra$hy===========================

    INTRODU*TION:

    ,) Ori#in of t/e Re6ort:

    This re$ort is a com$rehensive study $re$ared as a reEuirement for the com$letion of 

    the BBA 1rogram of I%BAT- International %niversity of Business Agriculture and

    Technology) The $rimary goal of re$ort is to $rovide an o$$ortunity for translation of 

    6

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    theoretical conce$tions in real life situation)

    months com$rehensive study a#out the 1roducts and :orks of Al Arafah Islamic Bank 

    Limited in Bangladesh)

    The com$rehensive study a#out the 1roducts and :orks of Al Arafah Islamic Bank and

    other Traditional Banks in Bangladesh $re$ared under the guidance of our faculty

    mem#er Tanvir (e

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    To suggest remedial measurement for the im$rovement of the :hole $rocess of the

    Al- Arafah Islami Bank Ltd

      To formulate recommendations that could add value to the service of Al- Arafah Islami

    Bank Ltd

    3) Sco6e of t/e Re6ort3) Sco6e of t/e Re6ort

    This re$ort hel$s me to understand the clear real-time e9$erience a#out the total management of 

    AIBL It hel$s me to understand, ho: the #ank manages its total $rocesses It also hel$s me to

    understand ho: they deal :ith the customers as :ell as the foreign $olicy of their #ank like- the

     $rocess of doing L/ and e9$ort C im$ort etc

    4) Information Nee"s

    In order to conduct this research $ro?ect and fulfill the research o#?ectives the follo:ing

    information :ill #e reEuired&

    Information a#out Al Arafah Islami Bank Limited

    Information a#out the facility $rovided #y AIBL

    Information a#out the ?o# characteristics

    Information a#out com$ensation and #enefits $olicy

    2eneral information a#out the em$loyees of AIBL

    2eneral information a#out motivation conce$ts

    Information a#out the different :ings of 1B C head office of AIBL

    Information a#out the e9$ectation of the em$loyees of AIBL

    To kno: the financial $erformance of the #ank 

    To kno: the :ork of general #anking system of the #ank

    Met/o"olo#': A esearch may #e conducted either e9$loratory or conclusive Based u$on the

    research to$ic and environment scenario I have decided to conduct e9$loratory research To

    conduct the research I have collected t:o ty$es of data

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    A) 1rimary ata and

    B) *econdary ata

    A sam$le survey :as conducted to collect $rimary data using t:o $re-designed survey

    instruments from concerned grou$s follo:ing an a$$ro$riate sam$le design

    9) So%rces of "ata

    I have collected #oth $rimary and secondary data I collected *econdary data from $rior records

    of AIBL

    I have collected $rimary information #y intervie:ing em$loyees, managers via the $rocess

    assigned #y AIBL, o#serving various organi8ational $rocedures, structures, directly

    communicating :ith the customers

    a) Primar' So%rce of Information

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    > 2rou$ Instruction 'anual C Business Instruction 'anual

    @ 1rior research re$ort

    5 Any information regarding the Banking sector

      ,;) E$ternal So%rces

    " ifferent #ooks and $eriodicals related to the #anking sector 

    Bangladesh Bank e$ort

    > .e:s$a$ers

    1revious re$orts and ?ournals relevant to the #anking industry

    Other $u#lished documents of Bangladesh Bank 

    elevant AIBL $a$er and $u#lished documents)

    Annual re$orts of !!6, !!)

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    (() Limitation of t/e Re6ort

    Time frame for the research is very limited

    Large-scale research is not $ossi#le due to constraints and restrictions $osed #y the

    organi8ation The research only covers the em$loyees of %ttara 'odel To:n Branch, haka

    The survey :as limited to the em$loyees of 2eneral #anking and Foreign 09change

    ivision

    es$ondents :ere #usy as :ell as reluctant to go through the $rocess of 

    Euestionnaire

    The res$ondents sometimes did not agreea#le in $roviding accurate statistics and

    information. Historical Background of Al Arafah Islami Bank:

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     #ank ho:ever, renders all ty$es of commercial #anking services under the regulation of the Bank 

    /om$anies Act "" It conducts its #usiness on the $rinci$les of musharaka, #ai-mura#aha, #ai-

    mua??al and hire $urchase transactions A *hariah /ouncil of the #ank maintains constant

    vigilance to ensure that the activities of the #ank are #eing conducted according to the $rece$ts

    of Islam

    ) O78ecti&es of AIBL:

    Al-Arafah Islami Bank Limited is Islamic Banking institutions that o$erates :ith the o#?ectives t

    im$lement and materiali8e the economic and financial $rinci$les of Islamic in the #anking arena

    The o#?ectives of AIBL are not only to earn $rofit, #ut also to do good and :elfare to the $eo$le

    The main o#?ectives of AIBL are listed #elo:-

    To conduct interest free #anking

    To esta#lish $artici$atory #anking instead of #anking on de#tor creditor relationshi$

    To invest through different modes $ermitted under Islamic *hariah

    To acce$ts de$osits on $rofit loss sharing #asis

    To esta#lish as :elfareoriented #anking system

    To e9tend co-o$eration to the $oor, the hel$less and the lo: income grou$ for their 

    economic u$ liftmen To $lay a vital role in human develo$ment and em$loyment generation

    To contri#ute to:ards #alances gro:th and develo$ment of the country through

    investment o$erations $articularly in the less develo$ed areas To contri#ute in achieving the ultimate goal of Islamic economic *ystem

    (2) *or6orate *%lt%re:

    This #ank is one of the most disci$lined Banks :ith a distinctive cor$orate culture ere they

     #elieve in shared meaning, shared understanding and shared sense making Their $eo$le can see

    and understand events, activities, o#?ects and situation in a distinctive :ay They mould their 

    manners and etiEuette, character individually to suit the $ur$ose of the Bank and the needs of the

    customers :ho are of $aramount im$ortance to us The $eo$le in the Bank see themselves as a

    tight knit teamDfamily that #elieves in :orking together for gro:th The cor$orate culture they

     #elong has not #een im$osedM it has rather #een achieved through their cor$orate conduct

    >) Mission:

    12

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    Achieving the satisfaction of Almighty Allah #oth here C hereafter)

    1roliferation of *hariah Based Banking 1ractices)

    Huality financial services ado$ting the latest technology)

    Fast and efficient customer services)

    'aintaining high standard of #usiness ethics)

    Balanced gro:th)

    *teady C com$etitive return on shareholders eEuity)

    Innovation #anking at a com$etitive $rice)

    Attract and retain Euality human resources)

    09tending com$etitive com$ensation $ackages to the em$loyees)

    Firm commitment to the gro:th of national economy)

      Involving more in 'icro C *'0 financing)

    1) ?ision:

    To #e a $ioneer in Islami Banking in Bangladesh and contri#ute significantly to the

    gro:th of the national economy

    To im$rove Banker- /ustomer relationshi$ through im$roving customer service

    To develo$ ne: and innovate $roductDservice through integration of technology and

     $olicy and $rinci$le

    3) *ommitments:

    Ours is a customers focused modern Islamic Banking making sound and steady

    gro:th in #oth mo#ili8ing de$osit and making Euality Investment to kee$ our 

     $osition as a leading Islamic #ank in Bangladesh)

    To deliver financial services :ith the touch of our heart to retail, small and

    medium scale enter$rises, as :ell as cor$oration clients through our #ranches

    across the country)

    Our #usiness initiatives are designed to match the changing trade C industrial

    needs of the clients)

    ") MANAGEMENT O0 AIBL:

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    For any financial and non-financial organi8ation, 'anagement are the most valua#le and

    im$ortant resources of any kind of organi8ation And, a :ell-organi8e management $rovides the

    organi8ation to reach its ultimate goal 'anagement means $lanning, organi8ing, staffing,

    directing and controlling of all financial and non-financial resources of an organi8ation ifferent

    as$ects of management $ractice in AIBL are discussed #elo:

      Plannin#

    AIBL has done its $lanning :ithin the $revie: of the cor$orate $lan The overall $lanning

    a$$roach in AIBL is to$ to #ottom 0ach #ranch can $lan according to the goal im$osed #y the

    cor$orate level It doesnt $lan inde$endently And, AIBL has a $lanning sector This de$artment

    is mainly res$onsi#le for the overall $lanning

     

    Or#ani@in#AIB is organi8ed as $er the e9isting #usiness locations It has fifty #ranches, each of :hich is a

    se$arate entity 0ach unit is res$onsi#le for its o:n $erformance and each is headed at least #y a

    *enior Assistant ;ice 1resident (*A;1) in designation follo:ed #y 'anager (O$erations) e is

    directly res$onsi#le for the $erformance of their unit

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    AIBL does not #elieve in the traditional #anking It tries to increase and maintain its market

    share in the $rivate #anking sector through t:o ty$es of control techniEues&

    • Feed For:ard /ontrol

    • Feed#ack /ontrol

    Feed#ack control techniEue monitor out$uts of a $rocess and feed into the system to o#tain

    desired out$uts On the other hand feed for:ard control techniEue monitor in$uts into a $rocess

    to ascertain :eather these are as $lanned or not If they are not, the in$uts are changed in order to

    get the desired result

    20. Distri7%tion of Branc/es:

    AIBL started its :orking at "6"M 'oti?heel /DA :ith a Branch named 'oti?heel Branch on th

    *e$tem#er, "5 :as the first C main Branch of AIBL and has #een o$erating throughout the

    country The ead Office of the Bank :as situated at the same holding of 'oti?heel Branch since

    its esta#lishment #ut from "" anuary, !! it has started its :orking at its o:n $remises >6,

    ilkusha (6th, th, 4th C th floor), haka-"!!! The age of the Bank is only "" years and during

    this short $eriod of time, the Bank has esta#lished total @6 Branches over the country and made a

    smooth net:ork inside the country The num#er of Branches as ivision :ise is mentioned in the

    follo:ing ta#le&

    Di&ision No) of Branc/es

    haka ivision @

    /hittagong ivision ""

    a?shahi ivision @

    7hulna ivision @

    *ylhet ivision 6

    Barisal ivision "

    Total 32

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    ,() AIBLs Pro"%cts an" Ser&ices:

    Al-Arafah Islami Bank Limited is $roviding many $roduct and services to satisfy their customers For 

    that reason, AIBL has made significant $rogress in all areas of its o$erations :ithin a short $eriod of time,

    such as de$osit mo#ili8ation, credit management, remittance handling and foreign e9change and trade

    AIBL offers variety of $roducts and services to the customers :hich are $icked u$ #elo:&

    a) General Banin#:

    /urrent Account

    *aving AD/

    *T (*hort Term e$osit) AD/

    Fi9ed e$osit Account

    " 'onths Fi9ed e$osit

    > 'onths Fi9ed e$osit

    6 'onths Fi9ed e$osit " 'onths Fi9ed e$osit

    Foreign /urrency AD/

    7) 0orei#n E$c/an#e:

    Letter of /redit Issue

    Letter of /redit Advise

     Foreign ocumentary Bill 1urchase (FB1)

    Foreign ocumentary Bill /ollection (FB/)

    Bill of .egotiation

    Foreign emittance

    c) Ser&ices of t/e Ban:

    AT' /ard *ervice

    Online Banking

    Lookers *ervice

    ") Pro"%cts of AIBL:

    /ash management

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    Balance inEuiry

    Funds transfer 

    o:nloading transaction information

    Loan a$$lications

    Investment activity

    Other value-added services

    (,) T/e Banin# S'stem in Ban#la"es/

    The financial system of Bangladesh consists of Bangladesh Bank (BB) as the central #ank, @

    nationali8ed commercial #anks (./B), 5 government o:ned s$eciali8ed #anks, >! domestic

     $rivate #anks, "" foreign #anks (including Islamic Bank) and 4 non-#ank financial institutions

    including " /entral #ank The financial system also em#races insurance com$anies, stock 

    e9changes and co-o$erative #anks The financial sector of Bangladesh is dominated #y the

    commercial #ank A num#er of national, $rivate, foreign, s$eciali8ed commercial #ank and non-

     #anking financial institutions having a net:ork of corres$ondents and #ranches are o$erating all

    over the country and a#road to center to the $eo$le and #usiness of the country After the reform

     $rogram, the financial institutions are more systematic and #orro:ing and lending through

    formal markets is increasing A$art from normal commercial #anking, #anks are no: $roviding

    consumer credit scheme, and financing in industrial credit and develo$ment $ro?ect 0lectronic

    commerce gives the #anking industry a real com$etitive edge The #anking industry of our 

    country has started its ?ourney soon after the li#eration :ar in "" The early !s, immediately

    after li#eration, #anking industry started its ?ourney :ithout any $artici$ation of the $rivate

    sector in a very restrictive financial system In early 4!s fe: $rivet commercial #anks :ere

    allo:ed to start functioning ue to lack of e9$erience and a#sence of su$ervisory as :ell as

    controlling environment, "st generation $rivate #anks faced various $ro#lems in the ne9t fe:

    years uring the late 4!s and early !s, :ith the $assage of Financial *ector eform $rogram,

    Banking egulation *tructure suggested #y BI* and follo:ed #y develo$ed countries #egan to

    start incor$oration into the #anking regulations of Bangladesh The follo:ing ta#le sho:s a fe:

    sna$ shots that indicates a #rief history of the #anking industry of Bangladesh

    ,) *or6orate Information:

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     .ame of the Bank Al Arafah Islami Bank Limited

    /hairman Badiur ahman

    ;ice /hairman Alha?? 'ir Ahmad *o:dagar

    'anaging irector ' A *amad *heikh

    /om$any *ecretary 'd 'offa88al ossain

    Legal *tatus 1rivate Limited /om$any

    1rinci$al Activity /ommercial Banking

    egistered Office 1eo$les Insurance Building >6, ilkusha /DA, haka-"!!!

    (ate of egistration "4 une "5

    "st Branch o$ening 'oti?heel #ranch, (haka

    O$ening ceremony *e$tem#er "5)

    Authori8ed /a$ital 5!!)!! million)

    1aid u$ ca$ital ">4>)4" million

    Local 1artnershi$ of /a$ital "!!J

    0Euity !5)@ million

     .um#er of Branches 5!

    (e$osit 6!)"> million

    Investment >)> million

     .um#er of man$o:er "!4!

     Number of shareholders 12013.

    1hone 56445, 564", 56>5>, 564!!

    18

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    Fa9 44!--56>5"

    *

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      e$osit ""6@>66 "65>@ >!!"> 6!"

      Investment ""@@@" "@>" !6> >

      Im$ort "6>"6! "44"@ !@ >645">

      09$ort @>! "@ ""@" !"66@

      Total Income "@564 "@4 556" @>46

      Total 09$enditure !@@4 "!" "@> 45"6

      1rofit #efore Ta9 5@4! 455@ 56"4 "54!

      1rofit after Ta9 6! @!! >@>" 664@

      Income Ta9 "5"! >45@5 >55> 5!66

      Total Assets "5>>64 ">64" >!"4> >"54@@

      Fi9ed Assets !4!! "5"" >>@@4 >66

      0arning $er share (Taka) >44! 55!@ >!" @4

      1rofit 0arning atio   @4  

    ividend $er share 6!!J >5J !J >!J

      .o of *hareholders 5@! @@4 "!"> "!66@

      .um#er of 0m$loyees " " "!>> "!4!

      .um#er of Branches @" @6 @6 5!

      'an$o:er $er Branch " ! >

    a) Performance of AIBL at a #lance:

    The overall $erformances of AIBL are $icked u$ as follo:s through gra$hical re$resentation

    In Million Taa;

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    2004 2005 2006 2007 2008

    957.26   1220.16   1690.18  2037.5

      2705.74

    10108.311643.7

    16775.3

    23009.1

    29690.12

    8150.16

    11474.4

    17423.2

    22906.4

    29723.79

    348.89   548.2   969.77   756.18  1528.1

    *hareholders 0Euity e$osite Investment 1rofit #efore Ta9 C 1rovision

    0i#: Performance of AIBL

    ,) Pro#ressi&e Anal'sis of AIBL:

    At the end of current year, the num#er of de$ositors stood at @>,> and the amount of de$osit

    has accumulated to Tk "65>> million The total num#ers of investors are ">"> and total

    investment e9tended to them :as a sum of Tk "@>" million

    The #ank has earned Tk "@4 million and incurred an e9$ense of Tk "!" million in the

    current year At the end of the year the $rofit #efore ta9 has stood Tk 455@ million :hich is

    4J more than Tk @4!! million $re-ta9 income of the last year

    a) *a6ital

    The Bank company act 1991 :hich $assed in 'arch, !!> includes a $rovision of raising the

    ca$ital to a ne: level of Tk "!! core for the commercial #anks In com$liance :ith the ne:

     $rovision, the #ank has raised its ca$ital from Tk @"54 core in the year !! to Tk 4556 core

    in !!> #y issuing a right share against each of e9isting shares in the year !!> and declared

    "6J #onus dividend from the $rofit of the year !!> The #ank again declared "5!J #onus

    dividend from the $rofit !!@as a result, the $aid u$ ca$ital of the #ent stood at taka 6

    million as at >"st ecem#er, !!5

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    Bank declared 6!!J #onus dividend for the year !!5 As a result the $aid u$ ca$ital of the

     #ank stood at taka 45@ million as at >"st ecem#er, !!6

    7) Reser&e" 0%n"

    The total #alance of the reserve fund stood at Tk 4>5@ million in the current year against Tk

    5@ million com$ared to $revious year !!5 In this fund, the #ank e9$erienced a gro:th rate

    of 5@"4Js

    c) *a6ital A"e%ac'

    The Bangladesh Bank has fi9ed the ratio of ca$ital adeEuacy against isk-!@ cores At >" ecem#er !!6, the ca$ital

    adeEuacy ratio of the #ank is "!"J against ""J at the same $eriod of !!@

    2004 2005 2006 2007 2008

    12874.61   15336.8921368.16

    30182.32

    39158.44

    Fig& Total Assets (In 'illion Taka)

    ") De6osit

    The total de$osit of the #ank :as Tk "65>> at >"st ecem#er, !!6, of :hich #ank de$osit

    :as Tk 6"" million and general de$osit :as Tk 4@>@! core At the same time in the last

    year, the amount of total de$osits :as Tk "6"6>6" million taka At the same time in the last

    22

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    Deposit Mix

    2004 2005 2006 2007 2008

    7012.128013.25

    10022.3311643.66

    16775.33

    1 2 3 4 5

     Year

    Amount

    (Million

     a!a)

     Year

    Mode wise Investment:

    28"

    16"3"1"

    0"

    0"0"

    49"

    #ai$Mura%&a

    'ire$ur&ase*n+er

    ,&ir!atul Mel!

    #ai$Mua--al

    uar+

    #ai$,alam

    Mu+ara%a

    Mus&ara!a

     otal

    year, the amount of total de$osit :as ""6@>66 million taka in this area the gro:th rate is

    @@!J

    Fig& e$osit 'i9

    e) In&estment

    At the end of year !!6, the amount of investment of the #ank :as Tk >4 core in

    com$arison to Tk "@>" million in com$arison to tk""@@@" million of the last year 

    !!5The amount of investment has increased 5@44 million taka :ithin this $eriod, :hich is

    around 5"4@J

     

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    Sector wise Investment

    25"

    16"

    4"2"3"1"

    51"

    /n+ustrial

    ommerial

    eal state

     ransport

    Ariulture

    t&ers otal

      Fig& 'ode

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    Investment Mix

    2004 2005 2006 2007 2008

    6030.25 7045.8 7500.25

    11474.41

    17423.19

    1 2 3 4 5

     Year

    Amount

    in

    (Million

     Year

     a!a)

      Fig& Investment 'i9

    #) International Tra"e

    At the year of !!6, the #ank e9$erienced satisfactory gro:th in the foreign trade At the end of 

    !!5, the total amount of foreign trade  Export, Import and Remittance; :as Tk "4!!"!

    millionM :hich has increased at 6!"4J to reach Tk 4465!! million in !!6 The total e9$ort

    of the #ank :as Tk@>! million in !!5, :hich has increased at 45>@J gro:th rate to reach

    Tk "@! million in !!6, :hereas the national gro:th :as 45>@J during the same $eriod

    *imilarly the amount of im$ort has increased from Tk "6>"6! million of !!5 to Tk "44"@!

    million in !!6, e9$eriencing a gro:th rate of @4!J Last year the amount of remittance

    through the #ank :as Tk @556! million, :hich gro:s to Tk !!! million in the current year

    25

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    2004 2005 2006 2007 2008

    9337.49

    12631.6

    18821.4

    27042.7

    32685.1

    3639.344932.9

    9142.7

    12714.9

    20176.6

    Total Import Total Export

    Fig& Total Im$ort C 09$ort (In 'illion Taka)

    /) In&estment Income

    The total investment of the #ank :as Tk"@>! million at >" st ecem#er of !!6 The total

    income generated from this investment is Tk "!"@! million>> :hich is 4!>J of the total

    income At the corres$onding $eriod of !!, this income :as Tk 4> of the total income

    m) Ris Mana#ement of AIBL

    The risk of Al-Arafah Islami Bank limited is defined as the $ossi#ility of losses, financial or 

    other:ise The risk management of the Bank covers 5 (five) /ore risk Areas of #anking ie

    /redit risk management, foreign e9change risk management, Assets Lia#ility 'anagement,

     $revention of money laundering and esta#lishment of Internal /ontrol and /om$liance The

     $rime o#?ective of the risk management is that the Bank takes :ell calculative #usiness risks

    :hile safeguarding the BankGs ca$ital, its financial resources and $rofita#ility from various risks

    In this conte9t, the Bank takes ste$s to im$lement the guidelines of Bangladesh Bank

    The failure may result from un:illingness of the counter $arty of decline in hisDher financial

    condition Therefore, BankGs credit risk management activities have #een designed to address all

    these issues

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    >) Economic Im6act Anal'sis of AIBL:

    0conomic im$act can #e defined as any increase or decrease in $roductive $otential of an

    economy By analy8ing the economic im$act :e can understand ho: a #ank adds value to the

    society 0conomic im$acts can #e #roadly categori8ed as&

    i) irect Im$act

    ii) Indirect Im$act

    a) Direct Im6act

    irect im$acts are the immediate economic effects resulting from the #anks financial

    transactions Banks direct contri#ution to the economy resulted in the creation of em$loyment

    o$$ortunities, $ayment of ta9 to the government and ma9imi8ation of shareholders :ealth

    7) In"irect Im6act

    Indirect im$acts are the s$ill over economic effects that occur through Banks normal course of 

    o$erations Banks generate indirect im$act #y addressing the deficiency of ca$ital in the

    economy #y mo#ili8ing de$osit and channeling the same to $ros$ective investors

    Through catering financial services, the Bank hel$ed distri#ute the :ealth among all the

    stakeholders for e9am$le shareholders received dividend, de$ositors and investors got $rofit,

    em$loyees received com$ensation and other #enefits, the under $rivileged rea$ed #enefits out of 

    /* :hile the government government earned ta9 revenue

    At the end of !!4, the Bank mo#ili8ed total de$osits of BT ,> million as investment to

    different sectors of the economy A$art from these, the Bank $erformed significant im$ort and

    e9$ort #usiness

    D) 0%nctions of Al-Arafah Islami Bank Ltd

    0%nctions of AIBL:

    Islamic #anks render almost similar services to their customers conventional #anks do)

    Like a conventional #ank, AIBL also acce$ts de$osits from customers and advances

    loans) AIBL also acts as a custodian of its customers and $erforms all foreign

    transactions on #ehalf of them) AIBL $erform mainly three different ty$es of functions)

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    () General Banin# Acti&ities of AIBL:

    2eneral Banking activities of AIBL are $erformed through the follo:ing areas&

    E) 0orei#n E$c/an#e of Al.Arafa/ Islami Ban Lt")

    0orei#n E$c/an#e De6artment of AIBL:

    28

    General Banking

    ustomer

    !elation

    "esk#$

    " Buildu$ relation:ith clients

    Accounto$ening(o$erating;

    /urrent AQ/

    *aving AQ/

    '*T

    ''**

    '

    '0> Account

    /losing

    @Issue cheEue #ook 

    51osting ofo$ening Cclosingaccounts

    61ro$ermaintainingof 73/

    form C

    "is%atch

    " 1rovidesdocumentssending :ithdate Cnum#er

    eceivedocumentsfrom courier

    > *endsdocuments

    throughcourier

    ash

    " eceiving C $ayment ofcash

    *ignatureverifying

    > Accountschecking offundssufficiencyfor any

     $ayment@ 'aintainingsharetransactions

    5 1rovidingincome ta9certificate

    6. *olvencycertificate.

    learing

    " /heEue receivesfor collection

    /heEue, 1O,, TT receivefor transfer

    > .ikashmaintaining, $rinting C co$yand validation $rint

    @ LB/ issue C

    receive5 OB/ issue C

    receive6 IB/ADIBA

    issue C receive 1re$aring salary

    sheet4 Issue

    e9$enditurevoucher

    . ifferentstatementpreparation

    or 'ea+

    ustomer

    !elation

    "esk#&

    '(on#

    o%erating)

    " Buildu$ relation 1rofit giving

    voucher issue of F 

    @ emittance& 1ay Order 

    TT

    1.

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    Financial institutions es$ecially #anks $lay a very im$ortant role in foreign e9change transaction

    of a country 'ainly transactions :ith overseas counties of im$orts, e9$orts and foreign

    remittance are the main function of the Foreign 09change de$artment

    Foreign e9change refers to the $rocess or mechanism #y :hich the currency of one country is

    converted into the currency of another country Foreign e9change is the means and methods #y

    :hich rights to :ealth in a countryGs currency are converted into rights to :ealth in another 

    countryGs currency Foreign 09change e$artment $lays significant roles through $roviding

    different services for the customers O$ening or issuing letters of credit is one or the im$ortant

    services $rovided #y the #anks

    () O6enin# L* in AIBL:

    There are several factors for :hat customers come to this #ank to o$en L/ The $rocedures,

    techniEues, facilities, services and other factions for o$ening L/ are stated details as follo:s&

    a) Letter of *re"it:

    A letter of credit is a letter issued #y a #ank (kno:n as the o$ening or the issuing #ank) at the

    instance of its customer (kno:n as the o$ener) addressed to a $erson (#eneficiary) undertaking

    that the #ills dra:n #y the #eneficiary :ill #e duly honored #y it (o$ening #ank) $rovided certain

    conditions mentioned in the letter have #een com$lied :ith

    7) Parties of t/e LC*

    Im$orter

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     .egotiating Bank It is the #ank, :hich negotiates the #ill and $ays the amount

    of the #eneficiary The advising #ank and the negotiating

     #ank may or may not #e the same *ometimes it can also #e

    confirming #ank

    Acce$ting Bank It i s the #ank on :hich the #ill :ill #e dra:n (as $er  

    condition of the credit) %sually it is the issuing #ank

    eim#ursing Bank It is the #ank, :hich :ould reim#urse the negotiating #ank 

    after getting $ayment instructions from issuing #ank

    c. Issuing Bank 

    The Issuing Bank or the O$ening Bank is one :hich issues the credit ie undertakes,

    inde$endent of the undertaking of the a$$licant& to make $ayment $rovided the terms and

    conditions of the credit $rovides for sight $ayment, or at :ith The $ayment may #e at sight if the

    credit $rovides for sight $ayment or at maturity dates if the credit $rovides for deferred $ayment

    0s$ecially the issuing #ank should satisfy himself on the credit :orthiness of the a$$licant The

    credit a$$lication must #e in accordance :ith the %niform /ustoms and $ractices for 

    ocumentary /redit (%/1/) L/ $u#lication no 5!! edition of ">

    ") A"&isin# Ban 

    The Advising Bank advises the credit to the #eneficiary authenticating the genuineness of the

    credit The advising #ank is generally situated in the countryD$lace of the #eneficiary

    e) *onfirmin# Ban 

    A confirming Bank is one :hich adds its guarantee to the credit o$ened #y another #ank, there#y,

    undertaking the res$onsi#ility of $ayment D negotiation D acce$tance under the credit in addition

    to that of the issuing #ank A confirming #ank normally docs so if reEuested #y the issuing #ank

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    A .egotiating Bank is the hank nominated or authori8ed #y the issuing #ank to $ay, to incur a

    deferred $ayment lia#ility, to acce$t drafts or to negotiate the credit

    #) Reim7%rsin# Ban

    A eim#ursing Bank is the #ank authori8ed to honor the reim#ursement claims in settlement of 

    negotiation D acce$tance D $ayment lodged :ith it #y the negotiating #ank or acce$ting #ank It is

    normally the #ank :ith :hich the issuing #ank has account from :hich $ayment is to #e made

    eim#ursement claims in foreign e9change #usiness settled #y the %niform ules for 

    eim#ursement (%)I// $u#lication no 55

    ,) Im6ort B%siness:

    Im$ort trade in Bangladesh is controlled under the Im$ort and 09$ort control Act "5!

    Authori8ed ealer Banks :ill im$ort the goods into Bangladesh follo:ing the im$ort $olicy,

     $u#lic notice, F0 circular and other instructions from com$etent authorities from time to time

    Im$ort $ayments during !!-!4 amounted to %*R "6!! million (>!J of 21) com$ared to

    %*R ""5 million (5"!J of 21) in !!6-! sho:ing an increase of 6!J in !!-!4

    com$ared to "6>!J increase in !!6-! The significant increase in the overall volume of 

    im$orts stemmed from im$orts of ca$ital goods, consumer C intermediate goods, and im$orts #y

    01+s

    T/e Year ise Im6ort as 0ollo!s:

    Year ,22, ,22> ,221 ,223 ,224 ,225

    Im$ort

    Business

    555 5"65" 64 >>@ "6>"6! "44"@!

    31

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    Fig& "" 1erformance of Im$ort Business

    a) Process to O6en a LC*

    If a $arty comes to o$en a L/ at this #ranch then the follo:ing reEuirement is reEuired-

    a /urrent AD/

     # egistration /ertificate DI/

    c TI. D;AT certificate

    d Insurance /over .ote

    e Indeed D Invoice

    f L/A(Letter of /redit Authori8ation) agreement form

    g Foreign 09change egulation Act, "@ form (I'1)

    Other $ayment of the $arty-

    a Insurance cover note :ith $ayment order commission and vat

     # 'argin (J of L/ value)

    Then the #ank o$ens the L/ and sent to the #eneficiarys #ank In case of foreign L/, the

    documents are sent through s:ift

    Then the e9$orter or #eneficiary sent the goods and #eneficiary #ank sent document :hich

    refers that the $arty has sent the goods

    And this issuing #ank has to $ay to the #eneficiarys #ank For this the #ranch sent the

     $ayment amount to the OI (ead Office International ivision) and the OI $ays this

    amount through .O*TO AD/ of the #ank

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    The du$licate co$y of the L/ needs to release the goods from the customs And the #ank 

    su$$lies this document to the $arty to release their goods from the custom

    The #ank has to inform a#out the L/ and goods to the Bangladesh Bank in Foreign 09change

    egulation Act, "@ form (I'1) And then the L/ is closed

    *)6rose"iors Pre6are a LC*

    To $re$are a LD/ the #ranch takes care on the follo:ing $oints&

      LD/ .um#er    1lace and date of issue

      ate and $lace of e9$iry   *hi$ment date

      1resentation $eriod   A$$licant

      Beneficiary   Advising Bank 

      Amount   Availa#ility

      Tenure of the draft   ocuments reEuired

      1ayment   %/1

      Bill of lading   Bill of 09change

      1re-shi$ment Ins$ection   ata content

      *$ecial conditions   Authenticity of the credit

      1art-shi$ment and Trans shi$ment   1ort of shi$ment and $ort of destination

    >) E$6ort B%siness:

    The goods and services sold #y Bangladesh to foreign households, #usinessmen and 2overnment

    are called e9$ort The e9$ort trade of the country is regulated #y the Im$orts and 09$orts

    (control) Act, "5! There are a num#er of formalities, :hich an e9$orter has to fulfill #efore and

    after shi$ment of goods The e9$orts from Bangladesh are su#?ect to e9$ort trade control

    e9ercised #y the 'inistry Of /ommerce through /hief /ontroller of Im$orts and 09$orts (//I

    C 0) .o e9$orter is allo:ed to e9$ort any commodity $ermissi#le for e9$ort from Bangladesh

    unless he is registered :ith //I C 0 and holds valid 09$ort egistration /ertificate (0/) The

    0/ is reEuired to #e rene:ed every year The 0/ num#er is to #e incor$orated on 0K1 forms

    and other documents connected :ith e9$orts

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    T/e Year ise E$6ort as 0ollo!s:

    Fig& " 1erformance of 09$ort Business

    a) Bac to Bac LC*:

    A #ack to #ack mechanism involves t:o se$arate LD/ One is master e9$ort LD/ and another is

     #ack to #ack LD/ On the strength of 'aster LD/, Bank issues Back to Back LD/ Back to Back 

    LD/ is commonly kno:n as Buying LD/ On the contrary, 'aster 09$ort LD/ is kno:n as

    *elling

    It is sim$ly issued to the clients against an im$ort LD/ Back-to-Back mechanism involves t:o

    se$arate LD/ One is master 09$ort LD/ and another is Back-to-Back LD/ On the strength of 'aster 09$ort LD/ #ank issues #ank to Back LD/ Back-to-Back LD/ is commonly kno:n as

    Buying LD/ On the contrary, 'aster 09$ort LD/ is kno:n as *elling LD/

    0eat%res of Bac to Bac LC*:

    An Im$ort LD/ to $rocure goods Dra: materials for further $rocessing

    34

    Year ,22, ,22> ,221 ,223 ,224 ,225

    09$ort Business 5@6> "4@ >!55   3639.34 @>! "@!

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    It is o$ened #ased on 09$ort LD/

    It is a kind of 09$ort Finance

    09$ort LD/ is at *ight #ut #ack to Back LD/ is at insurance

     .o margin is reEuired to o$en Back to #ack LD/

    A$$lication is registered :ith //IC0

    A$$licant has #onded :arehouse license

    LD/ value shall not e9ceed the admissi#le $ercentage of net FOB value of relative 'aster 

    LD/

    Insurance $eriod :ill #e u$ to "4! days

    The im$ort LD/ is o$ened for 5J of the value of 09$ort LD/

    ere LD/ issued against the lien of e9$ort LD/

    Arrangements are such that e9$ort LD/ matures first then out of this e9$ort $rofit, im$ort

    LD/ is $aid out

    (; Doc%ments Re%ire" for O6enin# a Bac.to.7ac LC*:

    In Al-Arafah Islami Bank Ltd 1rinci$al Branch, follo:ing $a$ersD documents are reEuired for 

    o$ening a #ack-to-#ack LD/-

    " 'aster LD/

    ;alid Im$ort egistration /ertificate (I/) and 09$ort egistration /ertificate (0/)

    > LD/ A$$lication and L/AF duly filled in and signed

    @ 1erforma Invoice or Indent

    5 Insurance /over .ote :ith money recei$t

    6 I'1 Form duly signed

    In addition to the a#ove documents, the follo:ings are also reEuired to e9$ort oriented garment

    industries :hile reEuesting for o$ening a #ack-to-#ack LD/  

    " Te9tile 1ermission

    ;alid Bonded

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    If all the documents are in order then the #ank $urchase the documents *everal things

    should #e checked at the time of $urchasing

    o: much #ack-to-#ack and 1/ ($acking /redit) facility the client has taken

    After taking all these charges, the rest amount is $aid to the client and a FB1 account is

    o$ened

    >; 0orei#n Doc%ments Bills for *ollection 0DB*;:

    Al-Arafah Islami Bank Ltd for:ards the documents for collection due to the follo:ing reasons&

    If the documents have discre$ancies

    If the e9$orter is ne: client

    The #anker is in dou#t

    Foreign documentary #ills for collection signifies that the e9$orter :ill received $ayment only

    :hen the issuing #ank gives $ayment The e9$orter su#mits du$licate 0K1 from and commercial

    invoice su#seEuently

    *. +oreign !emittance

    Foreign remittance $lays a significant role in a #anking system though economy system of a

    country Like other Al-Arafah Islami Bank Ltd also have a de$artment of foreign e9change

    dealing 'ostly %* dollar, 0uro, British $ound and other remittances like Australian dollar,

    /anadian dollar, 'alaysian ringgit and currencies of 'iddle 0ast have #een dealing here Other 

    Al-Arafah Islami Bank Ltd #uys and sells all regular kinds of foreign currencies though foreign

    e9change de$artment is not availa#le in all the #ranches of Al-Arafah Islami Bank Ltd

    a) O%t!ar" Remittance:

    On 'arch @, "@ Bangladesh Taka :as declared converti#le for current international

    transaction As a result remittance #ecomes more li#erali8ed Out:ard remittance include sale of Foreign /urrency #y TT, 'T, raft, T/ or in cash for $rivate, official and commercial $ur$ose

    Tra&elers */e%e

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    Travelers /heEue (T/) is an instrument for a s$ecific amount of :idely acce$ted foreign

    currencies, issued in favor of TravelersD ;isitors to carry foreign e9change for meeting heir 

    e9$enses in a#road

    TravelerGs cheEue may #e in different currencies, such as %* ollar, 1ound *tarling, a$anese

    3en, *audi iyal, /anadian ollar, French Frank, 2erman 'arks, and *:iss Frank etc But

    travelerGs cheEue is not issued in this #ranch

      Iss%ance of O%t!ar" DD an" TT :

    As may also issue , TT on their foreign corres$ondent favoring Bangladesh nationals or 

    foreign nationals as $er their entitlement But foreign TT and are not issued in this #ranch

    7) In!ar" Remittance:

    The term in:ard remittance includes not only $urchase of foreign currency #y TT, 'T, raft etc

     #ut also $urchase of #ills, $urchase of T/ %tmost care should #e taken :hile $urchasing notes,

    T/, and similar instrument for $rotecting the #ank from $ro#a#le loss as :ell as safety of the

     #ank officials concerned But this ty$e of $urchase is not done in this #ranch

    c) *ollection of 0orei#n *%rrenc' Instr%ment: 1rinci$al Branch collects foreign remittance

    through the follo:ing instruments on #ehalf of their customer-

    'oney 2ram

    09$ress money

    Instant cash

    1lacid e9$ress

    emit master 

    ,) SOT ANALYSIS of AIBL

    *

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    Ban re6%tation AIBL has already esta#lished a favora#le re$utation in the #anking industry of 

    the country :ith its significant #usiness gro:th

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    stage :hich needs to #e modified as soon as $ossi#le to com$ete in the market

    c) OPPORTUNITIES 

    Go&ernment s%66ort

    2overnment of Bangladesh has $rovided its full su$$ort to the #anking sector for a sound

    financial status of the country, as it is #ecoming one of the vital sources of em$loyment in the

    country no: *uch government concern :ill facilitate and su$$ort the long-term vision for Al-

    Arafah Islami Bank

    E&ol%tion of Online Banin#

    0mergence of e-#anking :ill o$en more sco$e for Al-Arafah Islami Bank to reach the clients not

    only in Bangladesh #ut also in the glo#al area It :ill also facilitate :ide area net:ork in #et:een the #uyer and the $roduction unit of Al-Arafah Islami Bank Ltd to smooth o$eration to

    meet the desired need :ith least deviation

    Di&ersification

    AIBL can $ursue a diversification strategy in e9$anding its current line of #usiness The

    management can consider o$tions of starting client service in its merchant #anking division

    Pro"%ct line 6roliferation

    In this com$etitive environment AIBL can e9$and its $roduct line to enhance its *ustaina#le

    /om$etitive Advantage (*/A) As a $art of its $roduct line $roliferation, AIBL can concentrate

    more on *'0 C Agro #ased industrial loan #ecause these t:o sectors have huge $otential

    ") T-REATS

    M%ltinational Bans: 

    The emergence of the multinational #anks and their ra$id e9$ansion $oses a $otential threat to

    the ne: 1/Bs ue to the #ooming energy sector, more foreign #anks are e9$ected to arrive in

    Bangladesh 'oreover, the already e9isting foreign #anks such as *tandard /hartered are no:

     $ursuing an aggressive #ranch e9$ansion strategy These #anks are esta#lishing more #ranches

    country:ide and are e9$ected to get into for o$eration soon *ince the foreign #anks have

    tremendous financial strength, it :ill $ose a threat to local #anks to a certain e9tent in terms of 

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    gra##ing the lucrative clients

    U6comin# Bans: 

    The u$coming $rivate local #anks can also $ose a threat to the e9isting 1/B* It is e9$ected that

    in the ne9t fe: years more local $rivate #anks may emerge If that ha$$ens the intensity of 

    com$etition :ill rise further and #anks :ill have to develo$ strategies to com$lete against an on

    slaughter of foreign #anks

    Mer#ers an" ac%isitions:

    The :orld:ide trend of mergers and acEuisition in financial institutions is causing concentration

    in $o:er in the industry and com$etitors are increasing in $o:er in their res$ective areas

    *ontem6orar' Bans: 

    The contem$orary #anks of AIBL such as haka Bank, 1rime Bank, 0astern Bank and utch-

    Bangla Bank are its ma?or rivals 1rime Bank and others are carrying out aggressive cam$aign to

    attract lucrative cor$orate clients as :ell as #ig time de$ositors AIBL should remain :atchful

    a#out the ste$s take #y these #anks as these :ill in turn affect AIBL strategies

    Political Insta7ilit': 

    %nsta#le $olitical situations cause great distraction in the other:ise smooth flo: of #usiness

    *udden artals and other $olitical $rograms sometimes $resent $ro#lems for the em$loyees (es$

    female em$loyees) in commuting to and from the office 1olitical insta#ility also $romotes a

    :eak la: and order system leading to an increase in crime rate in the society This might also #e

    considered as a $otential e9ternal threat for a financial institution

    G) En"in# Part of t/e Re6ort:

    () 0in"in#s of t/e St%"':

    *ome findings of Al-Arafah Islami Bank Limited, %ttara 'odel To:n Branch are given #elo:-

    In Foreign 09change e$artment they follo: the traditional #anking system The entire

    Foreign 09change $rocedures are not fully com$uteri8ed

    *ervice $ersonnel are :orking under $ressure #ecause they have to deal :ith large num#er of 

    customer every day

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    Technology that AIBL is using for their #anking system is not u$dated .o: there is some

    international #ank in Bangladesh, they are very fast and very u$ dated

    The Al-Arafah Islami #ank is too much centrali8ed For each and every :ork, #ranch office

    has to get $ermission from the head office The head office tightly controls each and every

     #ranch

    Lack of information to get and sitting arrangement in the #ranch is a trou#le for the

    customers

    Advertising and $romotion are the :eak $oint of Al-Arafah Islami Bank Ltd AIBL does not

    have any effective marketing activities Others #anks have #etters marketing strategy

    Al-Arafah Islami Bank Ltd has less amount of foreign e9change #usiness com$are to other 

    Banks

    Lack of com$etitiveness in $roduct and service innovation

    ,) Recommen"ations:

    The fast $ace of gro:th in the Islamic financial sector and the emergence of conventional finance

    com$anies offering Islamic $roducts and services has #rought critical attention to key issues

    facing this sector *ome of the core issues identified after analy8ing this re$ort that Al-Arafah

    Islami Bank Limited should give lots of attention in many sectors, :hich are given #elo:

    Increased market trans$arency is needed to enhance credi#ility and increase consumer 

    confidence The a$$lication of relevant international accounting standards :ill enhance

    trans$arency of Islamic financial institutions and the com$ara#ility of financial

    statements At this stage, Islamic $roduct standards and accounting $ractices are not yet

    acce$ted glo#ally

    Increased education is needed to ensure that the *hariah standards are understood and

    acce$ted across the industry #y regulators, international organi8ations, and the $rivate

    sector

    Foreign e9change de$artment should #e fully com$uteri8ed and reduce the $a$er #ased

    :ork to make it more smooth and faster

    42

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    A ro#ust regulatory and su$ervisory frame:ork is necessary to maintain financial

    sta#ility and gro:th of Islamic finance as a via#le, resilient, and sustaina#le sector The

    uniEue characteristics of Islamic #anking o$erations and Islamic financial instruments

    reEuire the develo$ment of a regulatory-su$ervisory frame:ork that adeEuately addresses

    the reEuirements of this industry

    The authority of AIBL should e9ert $ressure on 2overnment #odies to run $ro$er and

    sufficient a$$lication of Islamic #anking la:s in Bangladesh

    At the #eginning time of o$ening of Letter of /redit, every officer should check the

    reEuired documents very carefully :hether there is any mistake or not

     Inclusion of more su#?ects #ased on the Huran and *unnah in the Training courses of 

    the Islami Bank Training C esearch Academy in order to develo$ humanresources having morally

    Arrangement of monthly DEuarterly training courses D:orksho$s for the clients should #e

    selected #y the Branches in order to $romote Foreign 09change activities of the desired

    level

    To fulfill the vision of Smass #ankingS this Bank should $rovide more foreign e9change

    and other sorts of facilities to ne: customersDne: entre$reneurs Dne: #usinessmenD ne:

    com$anies etc

    AIBL should give more em$hasi8e on their marketing effort and try to increase

    their sales force

    AIBL should try to attend different ty$e of target customers

    AIBL should Introduce Islami e#it and /redit /ards as soon as $ossi#le

    They should carryout more $romotional activities to make clients a:are a#out their

    offers

    It :as o#served that, AIBL is a#sent in T;, 1rint 'edia, Bill Boards, and

    *$onsorshi$s etc The Bank should advertise a#out itself and its offers so that

    it can attract more customers that :ill increase the #usiness volume of the #ank

    43

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    AIBL should give the highest attention on recovery of #ad things related to o$ening

    L/ This concerns the :orst image of the Bank to the clients

    AIBL should utili8e SInternshi$ 1rogramS as one kind of $romotion $olicy to encourage

    its $resent and $otential customersDclients Because, young generations are the vital $ost of 

    our economy To do so this Bank should $rovides facilities to the internees through

     $ro$er $lacement and $ractical o$erations as :ell as ?o# certainty to those :ho #ring

    introduced themselves the #est $erformers in doing their $articulars

    >) *oncl%sion:

    The conce$t of Islami Banking is several decades old The third attem$t to esta#lish an Islamic

    Financial Institution took $lace in 1akistan in the late "5!′s :ith the esta#lishment of a local

    Islami Bank in a rural area (

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    management are also #eing enhanced Foreign irect Investment e$artment :ill #e fully

    com$uteri8ed soon

    -) A66en"i$ Part:

    () Bi7lio#ra6/' 

    Ivancevich, ohn ', and *teven *kinner NBusiness for the "st  /entury Boston& Ir:in,

    !!>

    7otler, 1hili$ N'arketing 'anagement th ed .e: elhi&

    1rentice-all, "

    7innear, Thomas /, and ames Taylor N'arketing esearch& An A$$lied A$$roach 5th ed

     .e: elhi& 'c2ra: ill, !!>

    Annual e$ort, Al-Arafah Islami Bank Limited, !!4 - 1u#lished #y AIBL

    NA ournal of Islamic Banking 1u#lished #y AIBL