Report of River University Libraries Survey Spring 2013 553 Survey Respondents.

Report of River University Libraries Survey

Spring 2013

553 Survey Respondents

Question 1: Please Choose One (553 responses)

Undergrad

uate Day

Student

Professi

onal Stu

dies/Eve

ning Stu

dent

Graduate

Student

Doctorat

e Student

Facu

lty

Staff

Siste

rs of t

he Prese

ntation of M

aryRISE

other

0

50

100

150

200

250

239 (43.2 %)

54(9.8 %)

108(19.5%)

18(3.3%)

69(12.5%)

57(10.3%)

2(0.4%) 1

(0.2%) 4(0.8 %)

Type of respondent

Question 2: What is your major course of study? (403 responses)

Option Count Percent

Art 8 2 %

Biology 20 5 %

Business Administration 35 8.7 %

Computer Science 4 1 %

Criminal Justice 10 2.5 %

Education 97 24.1 %

Secondary Education 6 1.5 %

English/Communications 7 1.7 %

History 3 0.7 %

Human Development 7 1.7 %

Liberal Studies 4 1 %

Mathematics 3 0.7 %

Modern Languages 1 0.2 %

Nursing 149 37 %

Psychology 36 8.9 %

Sociology 5 1.2 %

Undeclared 8 2 %

Total: 403 100 %

Question 3: Which campus library are you evaluating? (553 responses)

503(91.1%)

49(8.9%)

Library

Regina LibraryERC (Education Resource Center)

Question 4: On average, how often do you visit the library or use library resources over the internet?

(552 responses)

Several times a week

Weekly Monthly Only during finals

Less than three times a

semester

Only use the café

Never0

50

100

150

200

250

232(42.0%)

171(31.0%)

79(14.3%)

3(0.5%)

51(9.3%)

6(1.1%)

10(1.8%)

Frequency of Visit

Frequency of Visit

Question 5: Rate your experience with the assistance you receive from library staff.

(552 responses)

Not helpful Somewhat helpful Helpful Very helpful Not Applicable

Checking materials in or out 16 (2.9%) 17 (3.1%) 112 (20.3%) 334 (60.5%) 73 (13.2%)

Finding materials 16 (2.9%) 19 (3.4%) 136 (24.7%) 322 (58.3%) 59 (10.7%)

Interlibrary loan 16 (2.9%) 16 (2.9%) 106 (19.2%) 217 (39.3%) 197 (35.7%)

Research help 18 (3.3%) 13 (2.4%) 138 (25.0%) 252 (45.6%) 131 (23.7%)

Question 6: What can we do to raise your satisfaction with checking materials in or out, finding materials,

interlibrary loan, and research help? (255 responses)

Why don't you provide (service the library provides)

Test checkout procedures should be improved

Technological issues outside of library control

Suggestions for improving collection

Staff feedback

Send student workers upstairs/roving reference

N/A

More study rooms

Jokes/Unclear

Interlibraryloan service in particular was great

Interlibrary loan feedback

Improve overdue policies/fines/length of borrowing

Improve communication/outreach/signage/tutorials

IM reference assistance not available when I tried to use it

Great job/No issues

General issues outside of library control

Expand hours of operation

Add book delivery by mail to library services

0 20 40 60 80 100 120 140

11

3

4

5

11

2

55

1

6

6

5

6

3

2

131

1

2

1

Question 7: Rate your satisfaction with the following library resources: (552 Responses)

Not satisfied Somewhat satisfied Satisfied Very satisfied Not Applicable

Print books 13 (2.4%) 28 (5.1%) 214 (38.8%) 210 (38.0%) 87 (15.7%)

Online e-books 13 (2.4%) 32 (5.8%) 185 (33.5%) 175 (31.7%) 147 (26.6%)

Research databases 13 (2.4%) 34 (6.1%) 176 (31.9%) 281 (50.9%) 48 (8.7%)

Journals 16 (2.9%) 36 (6.5%) 192 (34.6%) 240 (43.5%) 68 (12.3%)

Library catalog 13 (2.4%) 24 (4.4%) 211 (38.2%) 227 (41.1%) 77 (13.9)%

Course reserves 13 (2.4%) 25 (4.5%) 165 (29.9%) 205 (37.1%) 144 (26.1%)

LibGuides 13 (2.4%) 19 (3.4%) 151 (27.3%) 208 (37.7%) 161 (29.2%)

Online tutorials 12 (2.2%) 27 (4.9%) 154 (27.9%) 183 (33.1%) 176 (31.9%)

Question 8: What can we do to raise your satisfaction with the library's print books, online e-books, research

databases, journals, course reserves, LibGuides, and online tutorials? (237 responses)



More/improved e-books

Make improvements to book and reserves collections

More opportunities to learn how to use e-books

More instruction sessions/LibGuides/tutorials

More fiction

More databases/journals/full text/a specific resource

Make e-books available via Kindle

Keep all info up to date

Jokes/Unclear

Interlibrary loan feedback

Improve LibGuides/tutorials

Improve communication/outreach/signage/tutorials

Great job/No issues

Give "virtual tours" in a classroom setting


Fewer required library instruction sessions

Ebrary/e-books dissatisfaction

0 20 40 60 80 100 120 140 160

6

9

7

16

3

4

2

17

2

1

3

2

2

20

136

1

1

1

4

Question 9: Rate your satisfaction with the following areas in the library: (552 responses)


Open group study rooms 14 (2.5%) 36 (6.5%) 155 (28.1%) 213 (38.6%) 134 (24.3%)

Reservable group study rooms 16 (2.9%) 33 (6.0%) 142 (25.7%) 197 (35.7%) 164 (29.7%)

Quiet study 16 (2.9%) 35 (6.3%) 148 (26.8%) 204 (37.0%) 149 (27.0%)

ERC (overall area or space) 12 (2.2%) 30 (5.4%) 127 (23.0%) 168 (30.4%) 215 (39.0%)

ERC Project Room 9 (1.6%) 21 (3.8%) 105 (19.0%) 129 (23.4%) 288 (52.2%)

Question 10: What can we do to raise your satisfaction with the group study rooms, the quiet study, and the

ERC rooms? (218 responses)


Quiet study too small/needs more couches/needs quiet clock

Question about ERC group study room

Publicize group and quiet study spaces

N/A

More printers in group study rooms

More group study/quiet study rooms

More computers in group studies/ERC

Mini-lockers should be added to individual study spaces

Longer reserve periods for group studies

Library too small/need more comfy spaces and outlets

Library is too loud at times

Jokes/Unclear

Improve reservation of group study rooms

Group study rooms should not be reserveable

Group study rooms should be reserveable by individuals

Group studies reserved too much/monopolized

Great job/No issues



ERC is too small/crowded

Ed.D./Conference Room feedback

0 10 20 30 40 50 60 70 80

4

4

1

1

50

1

16

6

1

6

4

25

4

2

3

1

5

67

1

3

12

1

Question 11: Rate your satisfaction with the following technology in the library: (552 responses)


Desktop computers 14 (2.5%) 39 (7.1%) 163 (29.5%) 254 (46.0%) 82 (14.9%)

Laptop computers 8 (1.5%) 19 (3.4%) 118 (21.4%) 142 (25.7%) 265 (48.0%)

Copiers 17 (3.1%) 41 (7.4%) 142 (25.7%) 196 (35.5%) 156 (28.3%)

Printers 17 (3.1%) 43 (7.8%) 170 (30.8%) 223 (40.4%) 99 (17.9%)

Scanner 12 (2.2%) 30 (5.4%) 131 (23.7%) 140 (25.4%) 239 (43.3%)

Wireless network 35 (6.3%) 54 (9.8%) 159 (28.8%) 206 (37.3%) 98 (17.8%)

Flip video cameras 8 (1.4%) 18 (3.3%) 95 (17.2%) 81 (14.7%) 350 (63.4%)

Question 12: What can we do to raise your satisfaction with the computers, laptops, copiers, printers, scanner, wireless network,

and flip cameras in the library? (229 responses)

Wireless is slow/difficult to access/not Mac-friendly


Update/maintain computers and laptops more frequently

Thin client workstations are problematic


Staff feedback

Replace Flipcams with better alternative

Printers should default to double-sided printing

Printers are often malfunctioning or backed up

Photocopiers aren't easy

N/A

More printers in a particular library room

More computers in a particualr library room

Jokes/Unclear

Internet/computers are slow


Improve communicaton/signage/outreach/tutorials

Great job/No issues

Get a more complex photocopier/Get a simpler photocopier


Add iPads or E-Readers

0 10 20 30 40 50 60 70

33

4

7

5

6

1

3

4

12

1

31

5

7

4

23

16

5

58

2

1

1

Question 13: Please indicate how often you visit the library building or the ERC for these purposes:

(552 responses)

Several times a week Weekly Monthly

Less than 3 times a semester

Only during finals Never

Do research 89 (16.1%) 124 (22.5%) 129 (23.4%) 131 (23.7%) 9 (1.6%) 70 (12.7%)

Library instruction session 19 (3.4%) 29 (5.2%) 48 (8.7%) 176 (31.9%) 7 (1.3%) 273 (49.5%)

Meet with friends 104 (18.9%) 105 (19.0%) 67 (12.1%) 89 (16.1%) 6 (1.1%) 181 (32.8%)

Use a computer 170 (30.8%) 122 (22.1%) 72 (13.1%) 79 (14.3%) 4 (0.7%) 105 (19.0%)

Print documents 168 (30.4%) 112 (20.3%) 62 (11.2%) 84 (15.2%) 3 (0.6%) 123 (22.3%)

Study/work in a group 72 (13.0%) 95 (17.2%) 94 (17.1%) 113 (20.5%) 15 (2.7%) 163 (29.5%)

Study/work individually 133 (24.1%) 136 (24.6%) 82 (14.9%) 83 (15.0%) 3 (0.6%) 115 (20.8%)

Check out materials 58 (10.5%) 78 (14.1%) 155 (28.1%) 147 (26.6%) 8 (1.5%) 106 (19.2%)

Use the café 151 (27.4%) 116 (21.0%) 64 (11.6%) 94 (17.0%) 5 (0.9%) 122 (22.1%)

Question 14: What format do you prefer when using library books for research? (552 responses)

Print Online e-books Both Print and e-books No preference0

50

100

150

200

250 202(36.6%)

72(13.0%)

207(37.5%)

71(12.9%)

Question 15: How would you prefer to watch a course reserve DVD at the library? (550 responses)

183(33.3%)

102(18.5%)

209(38.0%)

56(10.2%)

On a desktop computerOn a TV in a group studyLaptop computerPortable DVD player

Question 16: How many library instruction sessions do you estimate you have participated in during your time

here at Rivier? (552 responses)

01-2

3-45-6

7 or more

0

50

100

150

200

250

162(29.4%)

213(38.6%)

110(19.9%)

37(6.7%)

30(5.4%)

Question 17: Please rate how helpful the library instruction sessions are to you. (552 responses)

17(3.1%)

74(13.4

%)

134(24.3

%)164

(29.7%)

163(29.5

%)Not helpfulSomewhat HelpfulHelpfulVery helpfulNot Applicable

Question 18: How can we make these library instruction sessions more helpful to you?

(167 responses)


Shorten the library instruction sessions

Sessions should be made clearer/include more basic info

Sessions for faculty are very helpful

Sessions are too repetitive

Sessions are boring/unnecessary

Positive feedback for specific employee

Older patrons may need extra help on tech issues

Offer sessions geared towards graduate students

N/A

More online tutorials/webinars

More sessions/more frequent sessions

Let students suggest what kinds of sessions be taught

Jokes/Unclear

Improve communication/outreach/signage

Great job/No issues

Give handouts/citation help in sessions

0 10 20 30 40 50 60

1

1

2

1

20

5

1

1

2

49

3

4

1

3

11

56

6

Question 19: Reference materials such as encyclopedias and handbooks can be used to answer quick questions, to begin the research process, or to gain

an initial understanding of a topic. The library has a print and an online reference collection. How often do you use this type of material in print in the

library or online (e.g. Credo Reference, Gale Virtual Reference Library, Reference Universe)? (551 Responses)

Often Sometimes Rarely Never I don't know what this is

Print Reference 79 (14.3%) 159 (28.9%) 137 (24.9%) 113 (20.5%) 63 (11.4%)

Online Reference 167 (30.3%) 173 (31.4%) 85 (15.4%) 61 (11.1%) 65 (11.8%)

Question 20: Do you have any comments about the print or online reference collections? (133 responses)

Update print and reference collections

Replace ID # login with username/password for off-campus use

Off topic

N/A

More online reference materials, less print

Jokes/Unclear

Improve communication/outreach/signage

Great job/No issues

Art reference collection not sufficient

0 10 20 30 40 50 60 70 80

2

1

1

37

3

2

12

74

1

Question 21: What can the library do to be an important resource for you during your time at

Rivier? (155 Responses)


Update collections

Stream films on course reserve

Provide writing center services such as editing assistance

No posters in bathrooms

N/A

More zombie movies

More tables in study areas

More instruction sessions/LibGuides/tutorials

More databases/journals/full-text online access

Library should be inviting


Jokes/Unclear

Improve test checkout procedures

IM reference assistance not available when I tried to use it

Great job/No issues



Change printing policy in regards to money

Apps for phones and tablets/more tech resources

0 10 20 30 40 50 60 70 80 90

4

6

1

1

1

17

1

1

3

13

1

3

2

1

1

83

1

11

2

2

Question 22: What are the best ways to communicate with you about new resource and library news and

events? (552 responders)

Option Count Percent

Email 521 94.4%

Handouts 54 9.8%

Facebook 91 16.5%

Twitter 41 7.4%

Foursquare 4 0.7%

Library website 143 25.9%

Signs 138 25.0%

TV monitor in the café 85 15.4%

TV monitors on campus 82 14.9%

Library bulletin board 80 14.5%

Campus bulletin boards 93 16.8%

Other 8 1.4%

Why don't you provide (service the library provides)TV monitor has issues

Tutorial on creating GLOGS (virtual posters)Technological issues outside of library control

Suggestions for adaptive/technological improvementsStory time with crafts

Specific type of assistance requested for Ed.D. studentsSpecialized resources for doctoral students

Refine e-books with Kindle/Fix Kindle wireless issuesProvide writing center services such as citation assistance

Provide portable desksPoetry nights are awesome

N/AMovie nights

More overall and specific databases/journalsMore lenient posting policies

More instruction sessions/LibGuides/tutorials/webinarsMore group studies

More events/speakers on topicsMore e-resources

More DVDs/FictionMore computers

Mail order delivery of booksJokes/Unclear

Improve collections through modernizationGreat job/No issues

Graphic novelsGeneral issues outside of library control

Faculty workshopsExpand scope of computer skills courses

Expand hours of operationDiscount tickets to local museums/attractions

Designated commuter loungeAlumni access to online resourcesAdd audiobooks to the collection

0 10 20 30 40 50 60 70 80

611

222

11

211

519

23

122

41

511

21

741111

31111

Question 23: Are there any resources, services, programs, or events you would like the library to add? (154 responses)


Update artwork on the walls


Suggestion regarding library survey distribution

Restrict food from study rooms

Request for ability to shut door on group study at the ERC

No posters in bathrooms

N/A

Movie purchasing policy dissatisfaction

More printers

More lenient posting policies


Jokes/Unclear


Great job/No issues


Extended booking of group studies

Expand the ERC hours

Expand the Café hours


ERC computer usage should be for academic work only

Enforce the tobacco ban

Enforce policies on group study reservations

Eliminate reservations for group studies

Eliminate food from the library

Don't send out so many emails


Change loan periods for tests

Alumni access to online resources

Add a vending machine

0 10 20 30 40 50 60 70 80 90

2

1

1

1

1

1

1

16

1

1

2

14

2

6

81

2

1

1

2

5

1

1

1

2

1

1

5

1

1

1

Question 24: Are there any policies you would like the library to change or add?

(157 responses)

Question 25: Other comments


Technological Issues outside of library control

Staff feedback

Praise for specific library worker

N/A

More fun student outreach


Library book displays feedback

Jokes/Unclear

Issue with the laptops

Improve library heating system

Great job/No issues


Expand the quiet areas

Expand the DVD collection


Don't send out so many emails


0 10 20 30 40 50 60 70 80 90 100

1

3

4

1

16

1

2

1

1

1

1

86

7

1

2

1

1

2

Report of River University Libraries Survey Spring 2013 553 Survey Respondents.

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Transcript of Report of River University Libraries Survey Spring 2013 553 Survey Respondents.