Report of Operations - BENDIGO HEALTH Annual Report_2011_WEB.pdfReport of Operations o O u r p e o p...

Bendigo HealthLucan Street, Bendigo PO Box 126, Bendigo VIC 3552Phone: (03) 5454 6000

www.bendigohealth.org.au www.newbendigohospital.org.au www.bhfoundation.org.au

Report of Operations

Our people, our culture

2010-2011 Annual R

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Service2

| About UsBendigo Health’s history dates back to 1853 with the Bendigo Hospital and the Anne Caudle Centre in the goldfields era.

With more than 3,400 staff and covering an area a quarter of the size of Victoria, Bendigo Health is an expanding regional health organisation.

A 653 bed service, Bendigo Health annually treats over 37,000 in-patients, deals with over 45,000 emergency attendances and approximately 1200 babies are born here each year. These services are complemented by a 60-bed rehabilitation unit, eight bed intensive care unit and five operating theatres where almost 10,000 surgical procedures are performed annually.

The organisation provides services in emergency, maternity, women’s health, medical imaging, pathology, rehabilitation, community services, residential aged care, psychiatric care, community dental, hospice, palliative care, cardiology, cancer services and renal dialysis to the people of the Loddon Mallee region.

The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

Demand on services is increasing rapidly with Bendigo being one of Victoria’s fastest growing regional cities.

Bendigo Health and Victorian Government are committed to delivering high quality health care to the community of Bendigo and the greater Loddon Mallee region, with the investment of $630 million to deliver a new Bendigo hospital.

* Bendigo Health Care Group, also known as Bendigo Health.

About This ReportProject co-ordinator: Kimberley FurnessEditorial inquiry phone (03) 5454 6000Email [email protected]: Mulqueen Creative, Bendigo

> Bendigo Health 2010/11 Annual Report2







Bendigo Health and the Victorian Government are committed to delivering high quality health care to the community of Bendigo and the greater Loddon Mallee region, with the investment of $630 million to deliver a new Bendigo hospital.


About this ReportProject co-ordinator: Kimberley FurnessEditorial inquiry phone (03) 5454 6000Email [email protected]: Mulqueen Creative, Bendigo

> Bendigo Health 2010/11 Annual Report

| C ontact ListBendigoBendigo Health hospital campus Lucan Street 5454 6000

Anne Caudle Centre campus 100 Barnard Street 5454 6000

Carshalton House Stoneham Street 5441 8588

Stella Anderson Nursing Home Gibson Street 5434 7500

Golden Oaks Nursing Home Stoneham Street 5441 4282

Joan Pinder Nursing Home Gibson Street 5434 7555

Simpkin HouseGibson Street 5434 7595

Commonwealth Carelink Centre Queen Street 1800 052 222

John Bomford Centre Condon Street 5440 6500

Vahland House Vahland Street 5444 4910

Olinda Street Centre and Library8 Olinda Street 5441 7881

Autistic Disorders Assessment Services8 Wallace Avenue 5441 6978

Stewart Cowan Community Rehabilitation Centre Market Street 5446 9203

CastlemaineCase Management Services 5470 5708

Carer Support Services 1800 059 059

Aged Care Assessment Services 5471 1000

Community Mental Health Services 5471 1000

EchucaAged Care Assessment Service 5454 7589



Commonwealth Carelink 1800 059 059

KerangCase Management Services 5450 9217

KyabramCase Management Services 5853 2491

KynetonCase Management Services 5422 7534

Community Mental Health Service 5422 6382

MaryboroughCase Management Services 5461 1854

Aged Care Assessment Service 5454 7589


MilduraCase Management Services

Carer Support Services

Commonwealth Carelink

Cultural Diversity Officer 5018 7301

Swan Hill Case Management Services 5033 1741





Regional Continence Service 5036 1908

Service3

| Welcome

Bendigo Health is proud to present this our 2010/11 annual report. This key reporting document demonstrates how the organisation is meeting the strategic objectives outlined in the 2008- 2013 strategic plan and importantly provides a comprehensive account of Bendigo Health’s financial performance and achievements in 2010/11.

This report covers the period July 1, 2010 to June 30, 2011. It is prepared for the Minister for Health, the Parliament of Victoria and the community. It is prepared in accordance with government and legislative requirements.

Our VisionBendigo Health’s vision is to:

• Improve the health of our communities• Engender pride and confidence in our services• Be a trusted and collaborative leader in our region• Support our staff to reach their full potential.

Our MissionAs a collaborative leader in health care, Bendigo Health’s mission is to:

• Provide high quality patient-centred healthcare encompassing:

- Tertiary services for the Loddon Mallee region

- A full range of acute, sub-acute, residential aged and community-based services to our communities

• Work with other health service providers to ensure that care is delivered in the most appropriate environment to meet the clinical, social and emotional needs of patients

• Take a prominent role in teaching, training and research in rural health care

• Develop staff in an environment of support, learning and striving for best practice

• Responsibly and sustainably manage our resources - human, physical, environmental and financial

• Effectively advocate for the health care needs of the community.

Our ValuesService - Be committed to service excellence

Teamwork - Be supportive and work as a team

Respect - Be courteous and respectful to patients, families and each other

Accountability - Be responsible and be accountable for our actions

Perseverance - Be persistent and show goodwill

Safety - Be aware of safety for patients, staff and visitors

Integrity - Be honest and act with confidentiality and integrity

Innovation - Be creative and always aim to improve

Our FutureBendigo Health is committed to the delivery of high quality health care. Bendigo will have a world class, regional hospital with the announcement of an additional $102 million committed in the 2011/12 Victorian Budget for the new Bendigo hospital project, making a total investment of $630 million.

4 > Bendigo Health 2010/11 Annual Report

| C ontentsAbout Us 2

Welcome 3

Board Chair and CEO Report 5

Board of Directors 6-7

Organisational Chart 8

Executive Directors 9-11

Our Workplace 12-14

Strategic Plan 15-17

Our Services 18-27

Our Future 28-29

Volunteers 30

Pastoral Care 31

Auxiliaries 32

Fundraising 33

Our Community Partnerships 34-35

Committees 36-39

Key Staff List 40-46

Statutory Compliance 47-50

Attestations/Declarations 51

Compliance Index 52-53

| Our Care at a G lance

58,797 occasions of service provided by our outpatients clinic (acute and allied health)

45,368 people came to our Emergency Department for treatment

37,709 people were admitted to our hospital

9,975 operations performed

9,639 ambulance arrivals handled by our Emergency Department

1,938 admissions of children under age 19 to our Child and Adolescent Unit

1,169 babies delivered

Teamwork5

| Board Chair & CEO ReportThe Bendigo Health annual report is presented this year with a sense of both excitement and achievement following the announcement that the new Bendigo hospital project will be built as a public private partnership, with construction to commence around the end of 2012.

This announcement was the culmination of many years of work by the board and executive team to bring to Bendigo the largest capital works project ever undertaken in a health service in regional Victoria. We place on record our sincere appreciation for the support given to the project by the Department of Health, our local members of parliament and countless community groups and individuals who have understood the value of this project to Bendigo and the Loddon Mallee region.

We don’t underestimate the size of the challenge which lies ahead in bringing the project to reality, but it is a great relief to have a Victorian Government commitment for $630 million and efforts can now be focused on ensuring that we get true value for money. The overall impact of the project on Bendigo will be very positive, but along the way a project of this size has many challenges which will need to be managed carefully to ensure that the experience is positive for the whole community. One of those challenges remains the task of extracting every last inch of capacity out of the current hospital because our record levels of demand are unlikely to remain stable until 2016 when our new hospital is completed. Fortunately, we have the privilege of leading a 3,400 strong, dedicated workforce who will go the extra yard for their community given the reward of a new, world class, regional hospital is now in sight. We place on record our thanks for their wonderful contribution over the past year.

The main Lucan/Barnard Street site is already a busy construction site even before the new hospital project commences. Alongside the Monash University Bendigo Regional Clinical School we can see the Bendigo Primary Care Centre nearing completion and the new La Trobe Rural Health School rising from the ground. This is fast becoming a wonderful health education precinct where we will create our own health workforce for the future and will therefore not have to rely on the metropolitan clinical schools as has been the case in the past. There is considerable research available confirming that students recruited from regional Victoria and trained in regional Victoria are far more likely to stay and work locally.

While our new hospital has been a major focus, we are pleased to report that the past year was successful for many other reasons as well. This report details countless examples of new services which have been put in place over 2010/11, several supported by new government program funding but many created from better use of existing resources. This is often a challenging exercise and change is not always well received, but we work in a dynamic environment with the needs of our patients, residents and clients changing daily; it is important that we respond with a comprehensive range of services that are of high quality and provide value for money for our community.

One of the disappointments of 2010/11 was the failure to make any real improvement to the health of our indigenous communities throughout the Loddon Mallee region. We have put many initiatives in place as part of the government’s ‘Closing the Gap’ strategy, but there is much work to be done. One big step forward was the inaugural collaboration agreement signed between Bendigo Health and the Bendigo and District Aboriginal Co-operative. The agreement is a statement of our commitment to the task and it provides a framework for future projects to ensure greater accountability and responsibility for delivering agreed initiatives, leading to better outcomes for the target population.

In a year when we again saw record levels of activity, it is pleasing to report that an operating surplus of just over $1 million was achieved. This is the fourth year running where Bendigo Health has returned a positive trading result, something that the board and executive team is very proud of and we thank everyone who has contributed to this result. With activity levels increasing, the elective surgery waiting list is also a positive story for Bendigo Health. It has remained relatively stable even though the size of the current hospital is recognised by all to have well below the required numbers of operating theatres, inpatient beds and overall treatment spaces.

At the end of the year, Bendigo Health said goodbye to board chair Marika McMahon. Marika has been a wonderful servant of Bendigo Health for the past 11 years and we thank her for her significant contribution to our health service over this period. Michael McCartney also completed his board appointment in June and we place on record our thanks for Michael’s contribution, particularly to the management of our finances, over the past six years.

We are fortunate to be supported by a competent and committed executive team at Bendigo Health who make leading this organisation so much easier and more rewarding and we thank them and all our staff, for their assistance over the past year.

It has been a very good year at Bendigo Health, full of achievement and growth, but it appears insignificant when compared with the challenges, opportunities and excitement that the next few years will bring.

John Mulder Dr Michael Langdon Chief Executive Officer Board Chair (Appointed July 2011)


The board of Bendigo Health is accountable to the Minister for Health for conduct, performance and culture of the organisation. The board is committed to the highest standards of professionalism, probity, diligence and excellence.

Bendigo Health is governed by a nine person board appointed by the Governor-in-Council upon the recommendation of the then Minister for Health, the Hon Daniel Andrews MP.

Sound board governance systems provide protection for the organisation, its stakeholders, the board and its directors against fraud, illegal practices and poor performance by its own members and its chief executive and staff.

The board is responsible for setting the ethical framework for the organisation, defining and nurturing the organisation’s fundamental values. The board is committed to the adoption of ethical conduct in all areas of its responsibilities and authority. Directors are committed to acting honestly and in good faith at all times. The board is required to regularly review its own performance as the basis for its own development and quality assurance. It must also ensure that Bendigo Health’s assets are protected, including development of a suitable risk management strategy.

Marika McMahon board chair to 30/6/2011.We thank Marika for her contribution to Bendigo Health during the past 11 years, the last seven as board chair.| Board of Directors

Board MeetingsBoard meetings are held monthly with 12 meetings being held in the year July 1, 2010 to June 30, 2011.

Board members contribute to the governance of Bendigo Health collectively through the meetings and individually through participation, or chairing, of various committees on the board.

Board Meeting AttendanceMarika McMahon 12/12Michael McCartney 11/12Bill O’Neil 12/12Graeme Stewart 11/12Jan Boynton 12/12Geoff Michell 11/12Margaret O’Rourke 10/12Sue Clarke 11/12

Back: Graeme Stewart, Margaret O’Rourke, Sue Clarke, Jan Boynton and Geoff Michell. Front: New board chair Dr Michael Langdon and chief executive officer John Mulder.

Bill O’Neil. (absent for photo)

7Respect

Mr Bill O’NeilBA (Urban & Regional Studies), VEPLA

Mr O’Neil is a town planner and regional economic development practitioner. He operates his own consulting business, serving a range of public and private sector clients throughout Victoria and interstate. He resides in Harcourt with his family and participates in a range of community activities. Within Bendigo Health, Mr O’Neil is a member of the Quality Care Council, Medical Advisory and Strategic Planning and Population Health committees and is convenor of the Visiting Committee.

Term of appointment expires 30/6/2012

Mr Graeme StewartACA, Bachelor of Business

Mr Stewart is a partner in AFS & Associates, a Bendigo based public accounting group. He is also a director and member of the finance committee of Girton Grammar School Ltd. Within Bendigo Health, he is chair of the Audit Committee and a member of the Finance and Visiting committees.


Ms Margaret O’RourkeMAICD

Ms O’Rourke is a consultant with a background in telecommunications having 31 years experience in the industry working extensively throughout Australia. She is president of the board of Bendigo TAFE (BRiT), chair of Bendigo Business Council and director of Tasmanian Ports Corporation. Within Bendigo Health, Ms O’Rourke is a member of the Audit Committee, Quality Care Council and Visiting Committee.


Ms Sue ClarkeG/Dip Soc Sciences (CD), G/Dip Bus, Fellow ANZSOG, GAICD

Ms Clarke retired 12 months ago as chief executive officer of Bendigo Community Health. She is currently working as a consultant in the health sector, a civil celebrant and is a partner in a local retail business. Ms Clarke is a director of Haven, Central Victorian GP Network, Heathcote Health and chair of the Community Foundation for Bendigo and Central Victoria. She is a member of the Community Advisory Committee, Visiting Committee and the Quality Care Council.


Ms Marika McMahon BA, LLB

Ms McMahon is a partner in a local law firm O’Farrell Robertson McMahon, chair of Ambulance Victoria and was the 2001 Victorian Telstra Young Business Woman of the Year. Within Bendigo Health, she was chair of the board of directors and chair of the Quality Care Council, Medical Advisory, Governance and Remuneration and Strategic Planning and Population Health committees.

Ms McMahon was also a member of the Finance, Audit, Visiting and Redevelopment Steering committees.

Term of appointment completed 30/06/2011

Mr Michael McCartneyLLB, B.Com (Melb), Dip Fin Plan, GAICD

Mr McCartney is a consultant and project manager in the financial services industry. He has a strong interest in business management, commerce and banking. Within Bendigo Health, Mr McCartney was the chair of the Finance Committee and a member of the Audit, Governance and Remuneration and Visiting committees.

Term of appointment completed 30/06/2011

Ms Jan BoyntonBTRP, FAICD, FPIA

Ms Boynton is the chief executive officer of Radius Disability Services and was previously director of city strategy with the City Of Greater Bendigo. She has an extensive background working in rural and regional Victoria and resides on a farm near Marong. Within Bendigo Health, Ms Boynton is chair of the Community Advisory Committee and a member of the Governance and Remuneration, Visiting and Strategic Planning and Population Health committees.


Mr Geoff MichellDip CE, MBA, MAICD

Mr Michell is a consultant, predominantly in the water industry. He is a director of Bendigo Community Telco, The Wimmera Catchment Management Authority, Lower Murray Water and is chairman of the Bendigo Tourism Board. Within Bendigo Health, Mr Michell is a member of the Finance, Medical Advisory, Strategic Planning and Population Health and Visiting committees.



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Accountability9

| Executive Directors

Dr André Nel Chief Medical Officer, Executive Director Medical Services

MBBCh MBA FRACMA

South African born, Dr André Nel joined Bendigo Health from Nelson Marlborough District Health Board in New Zealand, where he held the role of chief medical advisor for seven years.

André is a medical doctor with a masters degree in business administration and fellowship in medical administration from the Royal Australasian College of Medical Administrators (RACMA).

André brings a wealth of experience to Bendigo Health, including 10 years as a medical director/advisor in New Zealand and previous hospital management experience at executive level in healthcare organisations in South Africa, where he completed his medical training.

John Mulder Chief Executive Officer

MBA (Monash) BHA ASA FCHSE CHE FAICD

John was born in Colac and quickly advanced his career in health to become the manager of the Apollo Bay, Lorne, Winchelsea and Beeac hospitals at the young age of 26. From there he has held executive positions at a number of health services such as Mercy and Wangaratta Base and he was CEO at Grace McKellar Centre and Werribee. Most recently, he spent time at Barwon Health as deputy CEO.

John has held the position of chief executive officer at Bendigo Health since June 2007 and has found his time here to be both challenging and rewarding. The commitment by the Victorian Government to finally build a new hospital for Bendigo is a career highlight for John, he has worked tirelessly to achieve this and looks forward to the day when this new world-class, regional hospital opens its doors.

John has a bachelor of health administration, a master of business administration and is a member of the Australian Society of Certified Practicing Accountants. With over 30 years in the health industry, he is certainly well qualified to lead Bendigo Health into the new and exciting future that awaits.

Andrea Noonan Executive Director Human Resources

BBus (HRM)

Andrea Noonan has been at Bendigo Health for over two years and has recently been appointed to the position of executive director human resources.

Andrea brings to the role almost 20 years experience as a human resources professional. This experience has been gained in a range of industries from manufacturing through to professional services, aligning well with the range of employment groups at Bendigo Health. Andrea has extensive experience in relation to processes improvement within the human resources environment and sound occupational health and safety knowledge.

During her career, Andrea has worked on a number of significant change management programs in large corporations, incorporating all aspects of human resources management, including industrial relations. Andrea obtained a bachelor of business in human resources management at La Trobe University Bendigo.


Andrew Collins Chief Financial Officer

BAC CPA MAICD

Andrew was appointed chief financial officer in October 2005. He has 17 years experience in executive management within the health industry, in both the public and private sector and profit and not for profit organisations.

Andrew’s working history prior to that was in manufacturing, retail and various other businesses such as importing and international trade.

Andrew believes that even after his experience in international trade where transactions were often extremely complex and in the millions of dollars, health is by far the most complex industry there is.

Andrew manages corporate support services (incorporating fleet services), environmental services, finance, food services, payroll, salary packaging, performance reporting, Loddon Linen Service, procurement and supply. Andrew also manages the annual budget, which is in excess of $300 million.

Bruce Winzar Executive Director Information Services, Chief Information Officer

Dip of Bus (Information Processing) BAS (Computing) Grad Dip Mgt

Bruce has been the executive director of information services/chief information officer at Bendigo Health since 2007.

Bruce has been in the Information and Communication Technology (ICT) industry since 1976 and has held several senior ICT roles within both the private and public sector including operating his own consulting service. Bruce has pursued a lead role in specifying and supervising the delivery of new models for services in health and local government and provided project management for a range of large projects funded by both State and Federal Governments.

Bruce took a leading role in the development of Australia’s first regional telecommunications company in 1998 and was a board member for the first three years of inception. Bruce project managed the development of Central Victoria’s Innovation Park and was inaugural chair of the Central Victorian ICT Cluster – a State Government initiative to promote and develop the ICT industry in Central Victoria.

Bruce’s expertise covers business and management systems and he has worked across three tiers of government and facilitated a number of significant regional economic development initiatives for Central Victoria.

David Walker Executive Director Buildings and Infrastructure, Executive Director New Bendigo Hospital Project

BTEC HND Elec & Electronic Eng

David joined Bendigo Health in 2002 as a hospital engineer. He was appointed to chief engineer in 2003 and executive director buildings and infrastructure in 2007. David was presented with the ‘Engineer of the Year’ award in 2005 from the Institute of Hospital Engineers for outstanding performance.

Prior to this, David spent 14 years as a project manager and control systems engineer working in the food, drink, pharmaceutical and fine chemical industries in the United Kingdom and Australia.

David’s current role also manages the new Bendigo hospital project and the Buildings and Infrastructure department at Bendigo Health.

Perseverance11

Liz Hamilton Executive Director Community and Continuing Care, Executive Director Residential Services

BAppSci (OT) Cert Workplace Ldship ACHSM MAICD

Liz graduated as an occupational therapist approximately 30 years ago, working initially as a clinician in acute care, rehabilitation, community health and aged care assessment prior to moving into management positions.

Management roles have included chief occupational therapist, home therapy co-ordinator, community programs manager, then director of aged and residential care services at Austin Health prior to coming to Bendigo Health in 2007.

Liz really enjoys starting new programs to assist clients to remain in the community, having started the first dementia, intermittent care and transition care programs in Victoria. Liz is also highly committed to seeing staff develop and take on new roles and responsibilities. Liz is currently chair of the steering committee involved in the establishment of the new Bendigo Primary Care Centre (GP superclinic).

Peter Faulkner Executive Director of Nursing, Executive Director Surgical Services

RN Master Hlth Admin Grad Dip Hlth Svc Mgt Cert Contract Mgt ACHSM CHE GAICD

Peter started his career in the health industry as a psychiatric nurse and worked for 10 years as a psychiatric nurse clinician and clinical manager in child and adolescent, adult and aged care psychiatry. Peter spent four years as an advisor to the Victorian Minister for Health on psychiatric services and a further five years leading modernisation projects in psychiatric services. Peter moved into the management of acute hospitals in 1994 and has managed a number of hospitals and aged care services in both rural and metropolitan settings in Australia. Peter was responsible for the commissioning and operations of Casey Hospital, a new 230 bed public hospital in Melbourne, the first to be built under the innovative public private partnership model. Most recently, Peter has undertaken an expatriate assignment in the United Arab Emirates, where he worked as chief operating officer for the Sharjah Teaching Hospital, in addition to other consulting projects in Dubai and North Africa.

Associate Professor Philip Tune Executive Director Psychiatric Services

MBBS FRANZCP

Phil started at Bendigo Health as the director of psychiatry, returning to the part of Victoria where he spent the first 10 years of life. He was born in Tatura and then lived in Bendigo, Charlton, St Arnaud, Beulah and Kerang before moving to Melbourne for the next 32 years.

Having worked as a consultant psychiatrist for 10 years in Melbourne, it was a difficult decision to try his hand at management. It has been a challenge, a steep learning curve and a very rewarding experience. Phil has found the psychiatric services division staff to be dedicated to good patient outcomes and the managers extremely committed, hard working and generous in their support.

With the arrival of John Mulder in 2007, Phil agreed to take on additional responsibilities as the executive director of psychiatric services, which has further enriched his experience at Bendigo Health.

Executive Director Organisational Development and Improvement

The role of executive director Organisational Development and Improvement is currently vacant.


| Our WorkplaceA new organisation development framework was implemented to support staff and build a stronger culture. Bendigo Health has over 3,400 staff as well as approximately 262 volunteers, employed across a number of locations in the Loddon Mallee region. The organisation has embarked on an exciting journey to make Bendigo Health an even better place to learn and work.

Following the appointment of a new executive director in Human Resources in October 2010, many workforce initiatives have flowed. More than ever Bendigo Health is focussing on the importance of organisational values set in the workplace.

Bendigo Health recently undertook its first organisation wide staff survey. Staff programs such as orientation have been revised as a result, a staff health and wellbeing program has been launched and many other process improvements have been implemented to support managers and staff, including a focus on internal communications to better inform staff about what is happening in their workplace.

These initiatives are well underway, with further programs planned. The purpose of these initiatives is to attract, retain and develop our people and build a strong and welcoming culture.

Staff SurveyWhen Bendigo Health undertook its first staff survey in October 2010, the aim was to better understand how staff feel about working at Bendigo Health. A response rate of 54 per cent was very pleasing for an organisation of this size. The information collected from the survey will assist to refine our ‘people strategies’ and will make a difference to how the organisation works, guide our decision making for the future and continuing to improve the satisfaction staff feel in working for Bendigo Health.Thank you to all staff who took the time to make a difference and complete the survey.

Corporate Orientation ProgramA new orientation model was launched in February 2011 with a focus on a ‘whole of organisation’ approach.

Sessions include the organisation’s values, employer and employee expectations and areas of legislative compliance.

Staff Health and WellbeingA health and wellbeing program for all staff was launched in June. ‘Bendigo Healthy’ offers staff a broad range of services aimed at improving personal wellbeing and health awareness. More than 230 staff took advantage of free health checks during the first three months. This service is provided by Bendigo Community Health Services.

Open Staff ForumOpen staff forums have been conducted all through 2010/11. The forums were introduced to provide opportunities for staff to interact directly with the executive team and provide another avenue for information to be circulation to staff.

AspireMore than 370 staff members attended the Aspire training development program in 2010/11. Human resources held 25 staff Aspire training days and six courses for managers. The Aspire course focuses on the organisation’s values which are the foundation of the strategic plan.

Professional DevelopmentMore than 100 staff completed middle level manager training, focusing on management foundations and financial training.

Career StartEight health service assistants embarked on a 12 month traineeship including rehabilitation, medical, surgical and orthopaedics in collaboration with Bendigo Regional Institute of TAFE.

Improving CommunicationA new communication strategy was developed by the communications and marketing department to improve and maintain the effective flow of information to staff. A range of channels was used to communicate with staff including a new weekly e-newsletter and a monthly hardcopy staff newsletter featuring key stories, events, department updates, new faces to Bendigo Health and dates to remember. It is vital that staff receive information in a form they can access and as nursing staff have little time to access their email, a hard copy newsletter distributed in staff areas was an ideal solution.

Integrity13

Welcome to our Newest NursesTwenty-nine newly registered nurses commenced their nursing careers at Bendigo Health in March 2011. The 12 month graduate nurse program support nurses who have just completed their nursing studies, to make the transition into health services industry.An additional seven graduate nurses have chosen to undertake their first year of nursing practice within the specialist mental health. Over the past five years, Bendigo Health has retained over 80 per cent of graduate nurses, raising the professional development of the nursing workforce at the organisation.

New Intake of Medical InternsBendigo Health welcomed an intake of new medical interns in January 2011, who will participate in the organisation’s comprehensive intern program. Interns are junior medical staff/medical graduates who must complete a one year internship in an accredited hospital before receiving full registration.

In addition to the 18 interns who will stay at Bendigo Health for 12 months, another 10 interns from Austin Health will rotate at Bendigo Health every 10 weeks making a total intern group of 28 at any one time, three more than last year.

Whilst Bendigo Health employs interns from all over Australia, this year nine of the 18 interns are Monash University graduates, five of whom studied in Bendigo.

Bendigo Health’s intern program covers areas such as general medicine, general surgery, emergency, medical, oncology, orthopaedics and rehabilitation. The new positions introduced this year include an additional rehabilitation rotation, psychiatry rotation and prevocational general race placement (a dedicated general practice placement).

Quality Improvement RecognisedThe Quality Care Council and Quality @BH has developed the quality awards to highlight the great work in quality improvement happening across Bendigo Health.

Staff AchievementsThe commitment and dedication of 243 long serving Bendigo Health employees was recognised in October 2010. Bendigo Health employee Helen Hilson (pictured above) was one of two staff to receive acknowledgement for 40 years of service.

The organisation also recognised the following employees:40 years Helen Hilson, Pamela Bird 35 years Ada Joyce Henderson, Rosemary Hudek, Darryle Kenyon, Beverley Murray 30 years Robin Adams, Neville Britten, Lorraine

Buckner, Jennifer Burns, Vickie Clark, Ann Claydon, Geoffrey Clow, Rosalie Costin, Dawn Gibbs, Marlene Hufer, Shane Hynes, Geoffrey Irving, Wendy Kairn, Josephine Knox, John McLennan, Margaret Mennen, Valerie Miller, Lauris Mitchell, Phillip Pearce, Ann Pocock, Ronald Rasmussen, Terence Smith, Karen Tatnall, Elsie Bullen. 25 years Luke Adorni-Braccesi, Kenneth Aicken, Beverley Austin, Gillian Beecham, Sue Benbow, Shelley Bolitho, Rosemary Brown, Faye Bullen, Marjory Bullow, Helen Byrne, Dianne Byrne, Debra Clayton, Jennifer Coulthard, Catherine Curtis, Jennifer Daly, Judith Dole, Dianne Dudley, Judith East, Barbara Gregor, Kay Grenfell, Kerry Hunt, Martin Irwin, Mary Lang, Jennifer Lethlean, Julie Malone, Elspeth McKay, Carmel Moon, Robyn Mummery, Mary Parmenter, Travis Perera, Glenn Purdy, Linda Reiss, Robert Robinson, Dianne Rye, Christine Anne Scott, Linda Sherman, Vicki Smith, Robert Spicer, Aaron Stevenson, Julie Storti, Shirley Turner, Heather Vains, Lynne Whitting, Julie Wight, Robert Williams, Fay Wilson, Maree Wilson 20 years Margaret Anderson, Frances Arbuthnot, Elinor Arnold, Darren Barker, Shayne Beer, Lorraine Bice, Peter Boyle, Judith Byrne, Samantha Caldwell, Eva Chalmer, Angela Crombie, Nancy Davies, Robin Edwards, Susan Edwards, Donna Forbes, Janet Hall, Jennifer Harriott, Elizabeth Holliday, Judith Ingwersen, Denise Jacobs, Gayle Jenkins, Kerrie Jones, Robyne Livingston, David Lloyd, David Mason, Susan Maybanks, Frances McElhinney, Kerryn McGlone, Jane McLennan, Kellianne McMahon, Rodney Mitchell, Jan Nancarrow, Peter Nelson, Barbara Poulter, Christine Scott, Erica Stevens, Elizabeth Stevenson, Margaret Thompson, Heather Thompson, Liam Thorpe, Bradley Wakefield, Fay Wallis.

Congratulations to staff who also received badges for 10 and 15 years service.

Recognition: Andrea Noonan, Helen Hilson and John Mulder.


Quality Awards 2010 FinalistsAugust 2010: Infectious Diseases Clinic for ‘Chronic disease self-management program for hepatitis C’September: Speech Pathology and Information Communication and Technology for ‘Development and implementation of clinical database for the Bendigo Health Speech Pathology department’October: Health promotion team for ‘Healthy habits for children’November: Loddon Linen Service for ‘A sustainable psychosocial program’December/January 2011: Peri-operative services for ‘Implementation of time out section in iPM theatre data’February: Peritoneal Dialysis for ‘Monitoring of Tenckhoff catheter insertion’March: Dietetics for ‘Home enteral nutrition - six month project’April: Collaborative Health Education Research Centre for ‘Depression education package for health workers’May: Vahland Complex for ‘Making precious things - a creative arts program’June: Golden Oaks Nursing Home for ‘Dermalux bed bath trial’.

Our WorkforceBendigo Health employed a total of 3430 staff at 20 locations in 12 cities and towns in the Loddon Mallee region at June 30 2011. Bendigo Health offers extensive options for staff regarding flexible work options, with almost 54 per cent of the workforce participating in a flexible working arrangements.

Staff numbers at June 30; full time equivalents*

Category 2011 2010

Administration and Clerical 358.66 354.52Ancillary Support 208.13 139.22Hospital Medical Officers 153.46 128.16Hotel and Allied Services 217.24 231.27Medical Officers 46.58 45.33Medical Support Services 220.03 208.31Nursing Services 994.2 991.53Sessional Clinicians 7.39 19.1

Total 2205.69* 2117.44

Merit and EquityBendigo Health is committed to upholding the principles of merit and equity in all aspects of the employment relationship. To this end, we have policies and practices in place to ensure all employment related decisions, including recruitment, promotion, training and retention are based on merit.Any complaints, allegations or incidents involving discrimination, vilification, bullying or harassment are taken seriously and addressed. All staff are provided with education and training on their rights and responsibilities and are provided with the necessary resources to ensure equal opportunity principles are upheld.

Occupational Health and SafetyBendigo Health is committed to providing a safe and healthy environment for staff, patients, residents, visitors, volunteers and contractors through a range of training and awareness initiativesAlthough the total claims reported has increased, the number of days lost due to WorkCover injuries has reduced by 29 per cent from last year and the lowest days lost, since 1986. The actual costs of claims was also the lowest since 1995. This is another great effort and a reflection of our WorkCover claims management.

* Based on data provided by the Bendigo Health Workcover Insurer as at June 30, 2011. Data may change due to claims received after this date.

2010/11 2009/10 2008/09 2007/08 2006/07

Number of standard claims 49 34 44 38 35

Number of WorkCover days paid 1626 2278 3391 3527 4349

Total worker’s compensation payments paid (includes lost time and medical expenses) 300,121 372,232 517,818 837,476 769,347

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| Strategic P lanBendigo Health’s strategic plan expresses our priorities and plans for the period 2008 to 2013. It provides a clear course of action for all staff - those on the clinical front line and those supporting Bendigo Health’s life changing work behind the scenes.

The title of Bendigo Health’s strategic plan for 2008-2013 is ‘Working as One’. This recognises that teamwork effectively brings together the talents of our staff, doctors, contractors and volunteers and is the key to delivering high quality services.

However, ‘Working as One’ implies a lot more. It encapsulates the need to develop systems that work as one - integrated and seamless across departments, professions and geographic locations. It recognises the need to collaboratively plan and deliver services with other health care providers in our region – working as one to develop improved health care and health outcomes.

‘Working as One’ also recognises that we need to work in partnership with our community – not only to be responsive to their needs and expectations, but also to inform and educate them about our services, our challenges and our vision for the future.

Now three years into the ‘Working as One’ strategic plan, it is providing direction that is shaping Bendigo Health to where it needs to be, creating a better health service and a better organisation as we move towards the new hospital.

Workplace CultureThe Organisational Development and Improvement division was newly created in 2011.

The concept originated from the mid-term strategic planning review. The initiative brings together separate development and staff education activities with the view of developing our leaders, staff and services. Consolidating the efforts of our education resources will bring overall benefit to Bendigo Health, aligning with our ‘Working as One’ philosophy.

Themes, goals and strategies - Within its seven overarching themes, ‘Working as One’ has established 17 goals that will be the focus of Bendigo Health’s strategic direction over a five year period. These goals are listed below. ‘Working as One’ contains more than 100 strategies which will be advanced to achieve our goals. The ‘Working as One’ strategic plan is available on the Bendigo Health website www.bendigohealth.org.au

Enhancing Services

Enabling People

Achieving Sustainability

Building Leadership

Developing Partnerships

Improving Quality

Supporting Education

Develop services to meet increasing

demand in the Loddon Mallee

region

Ensure staff feel trusted, valued, informed and

engaged

Focus financial management on ‘value’ and

‘investment for the future’

Provide positive and inclusive

regional leadership

Ensure Bendigo Health supports, and is supported by its community

Enhance quality practice throughout the

organisation

Consolidate and enhance teaching

and training

Improve flexibility and workforce

capability to enable effective responses

to increasing complexity and

demand

Actively foster a positive culture

that is team-based and focussed on a ‘whole of organisation’

approach

Enhance support services to enable improved quality

and efficiency

Ensure our leaders promote and work within

a ‘whole of organisation’

approach

Work with other health services

to develop an integrated

service network for the region’s

population

Develop a proactive

approach to the management and reduction of high and critical risks

Lead the development of a new collaborative umbrella research

entity for Bendigo

Make customer service a focus for

everyone in the organisation

Establish a sustained staff development

program

Redevelop the capital

infrastructure of the health service

Working as One


Enhancing Services Enabling People Achieving Sustainability

Enhancing services addresses priority areas for service growth and development, how services are delivered and the improvement of customer service.

Enabling our staff requires effective engagement and communication, a ‘whole-of-organisation’ culture and adequate resources to promote skills, knowledge and personal development.

This section of the strategic plan focuses on ensuring organisational sustainability, particularly in relation to finance, infrastructure and support services.

Outcomes 2010/11

• Opening of the short stay unit in the Emergency Department

• Introduced an interventional cardiology service

• Introduced an interventional radiology service

• Launch of a new volunteer transport service ‘Vol Express’

• New orthopaedic pathways and education developed

• New Outpatient Rehabilitation Service has commenced

• Carer Support Services had a successful funding submission for a dementia cafe style support program

• Commenced roll out of 250 new patient televisions and 262 new telephones

• Launch of new sub-acute on acute services on hospital campus with ‘fast track orthopaedic rehab’

• Speech pathology program developed for parents

• Completed the La Trobe Rural Health School additional dental chairs

• Pharmacy trial of WiFi refrigeration temperature monitors in drug refrigerators

• Improved process for outpatient clinic letters to GPs

• Inpatient rehabilitation, speech pathology and occupational therapy teams commenced an ‘Active Minds’ group

• Reduced ultrasound waiting list from six weeks to three weeks and dramatic increase in staff satisfaction

• Food Services charter developed• Chefmax system implemented to automate

patient meal management• Achieved elective surgical access targets for

the 2010/11 year• Initiated and competed efficiency

improvements in orthopaedic and obstetrics and gynaecology theatre usage

• Established a specialist mental health clinic at Bendigo and District Aboriginal Co-operative

• Established an enhanced mental health triage service.

• Over 1500 staff have attended Aspire training

• Staff health and wellbeing program launched offering health and wellbeing initiatives for staff across all locations

• Bendigo Health first staff survey completed. A ‘road show’ was conducted by the executive team to deliver results to staff across the organisation

• Loddon Linen Service winner of Work Safe award for ‘Best OH&S Solution in Public Sector and Community Services’ for its psychosocial program

• Strategic plan conference held in Echuca with positive outcomes and recommendations

• Corporate orientation program redesigned focussing on a whole of organisation approach

• New staff bike shed installed as a result of ‘Staff Ideas Exchange’ forum

• Open staff forum introduced providing opportunities for staff to interact directly with the executive team

• New communication strategy developed to improve information flow to staff

• Developed and implemented a new career structure for clinical coders

• Increased Information Communication Technology (ICT) staffing to improve responsiveness to internal customers and allow development of new business initiatives

• Investment in workforce development that has resulted in a multi-skilled and flexible team that can undertake the roles of Victorian Admitted Episode data set reconciliation, payroll, forms design, data analysis and coding audits

• Customer Service Charter developed.

• Additional $102 million for then new Bendigo hospital project, making the total investment $630 million

• Emergency Department redevelopment complete

• Work continues on the Bendigo Primary Care Centre

• New circuit breakers installed on main switchboard

• ICT WiFi network is now fully operational• Patient Flow Manager and electronic

whiteboards have been installed and trialled in several wards

• Medical and Surgical ward swap completed• Completed the refurbishment of 30

Drought Street and is now home to the new Bendigo hospital project team

• Fire service upgrade works completed in the Hyett and Phillips buildings on hospital campus

• Work commenced on developing the outdoor area of the cafeteria

• Stella Anderson Nursing Home has successfully moved to its new location

• Extension of the existing pneumatic chute system on the hospital campus

• New chillers installed • Construction underway of underground

pumphouse and fire tanks• RFID technology trialled and deployed

across many areas• New computer server room constructed

and production computing environment installed

• Began rollout of IP wireless telephony technology across Bendigo Health

• Completion of CPR sump pumps• Complete installation of air conditioning

system throughout Carshalton House• Implementing a redesigned model of

service delivery in Psychiatric Services to improve service quality and patient flow.

Future Direction

• Focused review and reorganising of the operating theatre session planner for greater efficiency

• Establish a mental health youth early intervention team

• Establish a mental health youth prevention and recovery care service.

• Customer Service Charter and training and development programs are being developed to enhance the abilities of staff to provide the highest quality care

• Enhanced program of performance review and development to be introduced including a mentoring program

• Review and enhancement of recruitment and selection activities.

• Redevelopment of world class regional health service

• Completion of site services ring main project• Completion of Bendigo Primary Care Centre• Installation and completion of Anne Caudle

Centre campus energy centre• Major refurbishments of John Bomford

Centre.

Strategic Plan 2010/11 Key Themes, Outcomes and Future Direction

Innovation

Building Leadership Developing Partnerships Improving Quality Supporting Education

Building leadership is viewed from two perspectives. The first is external - the development of Bendigo Health’s role as a collaborative regional leader. The second is internal – developing a ‘whole of organisation’ approach to leadership within the organisation.

Bendigo Health seeks to strengthen the positive relationships it has established with a wide range of organisations and individuals. Working with partners and the community as a whole is critical to developing community support and an integrated service network across the region.

Focusing on evidence-based service quality is one of the most prominent trends across the health care sector internationally. The development of improved approaches to clinical governance will be critical to Bendigo Health’s future. It will require the availability of better data, a more open and collaborative culture and a constructive relationship between clinical staff.

Teaching and research are critical to developing a skilled health workforce for the future. The advances in Bendigo Health’s role as a major teaching facility will be consolidated, while the sponsorship of a vibrant research program should be a major factor in recruitment and retention of clinicians.

Outcomes 2010/11

• Appointment of new clinical director Emergency Department

• Appointment of new clinical director cardiology

• New Organisational Development and Improvement division developed

• Executive and senior management ‘rounding’ initiative in place

• 100 staff completed middle level manager training, focusing on management foundations and financial training

• Over 70 per cent of business managers have attended the Aspire management development program

• Two senior medical staff awarded regional doctors of the year

• Development of a clinical coding team that focuses on improving WIES coding accuracy, coding excellence, clinical unit integration and engages in clinical coding round-table exercises

• Finance management education sessions introduced for all newly appointed managers

• Participation in health roundtable activities and informing peers of the significant improvements achieved with the patient visual pathway for major joint replacement surgery.

• Developing partnerships with

Bendigo and District Aboriginal Co-operative

• Expansion of Volunteer Services across Bendigo Health

• iPM has been implemented across Bendigo Health

• Funding received for afterhours and weekend psychiatric triage services for Mildura

• Funding to implement a youth early interventions team in conjunction with Mildura

• Provide corporate services to other health services in the region

• Expansion of Transition Care Program (TCP) program across Bendigo Health and the region

• Extension of meals on wheels contract with the City of Greater Bendigo

• The development of an active iPM key user group has been a driving force behind positive changes to Bendigo Health’s iPM system

• Expansion of the rural elective surgery program to include Rochester and Elmore District Hospital

• Conducted public in private surgical activity as part of the statement of priority target achievement

• Gained ongoing support of the regional nurse directors to Collaborative Health Education and Research Centre (CHERC) to continue as the brokered continuing nurse education provider across the Loddon Mallee region

• Co-located Psychiatric Services and Community and Continuing Care staff in new office accommodation at Castlemaine Health.

• Established a health professionals credentialing framework including medical, dental, nursing and midwifery, allied health, technologist and scientist

• Working party underway to improve clinical documentation

• New Karisma radiology system upgrade

• New pharmacy stock ordering system implemented

• New system introduced for the storage of personnel files, enhancing quality of documentation

• Quality of Care report released in DVD format

• Australian Council on Health Care Standards (ACHS) organisational-wide survey was completed and a successful result was achieved across the organisation

• Improvements in food standards• Endoscopy system implemented

to record and report on theatre procedures electronically

• HIMP system expanded to broaden the electronic medical record capability for sub-acute and community patients

• Measured improvement in reports and pathology filing from four weeks or longer to 24 hours

• Work towards the ISO certification of Payroll Services and Supply Department

• Continued rollout of ISBAR for improved communication across clinical areas of Bendigo Health

• Restructure Buildings and Infrastructure department to include emergency management co-ordinator position

• Revise and set up code brown and yellow emergency plans

• Developed a project team that focuses on data quality/data integrity, clinical documentation and patient administration system management

• Articulated new service approaches to management of emergency surgery presentations to underpin planning for the new Bendigo hospital.

• Eight health service assistants have been successful in applying for 12 month traineeship

• Bendigo Health was the site for the ‘Emergo-Train’ disaster simulation exercise

• Dental Services undergraduate teaching clinic opened

• Developed customer service training for all Food Services staff

• Implementation of bullying and harassment training

• Provision of weekly iPM patient administration training to administration and clinical staff

• Provision of clinical documentation and casemix education to the Hospital Medical Officers orientation program

• Development of a clinician’s documentation guide to enable medical staff to be aware of documentation requirements and the casemix funding implications

• Food Services introduced multi-skilling, cross-training between campuses

• Re-established links with La Trobe University Bundoora and have provided professional placements for Masters in Health Information Management students

• Offered distance education courses at an intermediate complexity level to enhance clinical coding skills of the team

• Continued assurance of compliance with the Bendigo Health Human Research Ethics Committee activities with NH&MRC guidelines

• Psychiatric Services Professional Development Unit selected to facilitate the state-wide introduction of the new uniform mental health triage scale

• Established locally based specialist training in psychiatry and commenced first year psychiatric registrar in a training position

• Commenced in-house development of eLearning capability.

Future Direction

• Continued effort to expand the use of visual pathways in other streams of care

• A program of 360˚ performance feedback will be introduced for senior leadership roles

• Development of a medical staff recruitment action plan.

• Continue to strengthen partnerships with other regional health services

• Continue rural ESAS• Continue to develop

partnerships with Aboriginal and other cultural organisations.

• Preparation of Bendigo Health to meet and be accredited against the new National Safety and Quality Health Standards for public health services in 2013

• Implement elements of the new model for emergency surgery presentations.

• Strengthen links with other education providers within the region

• Continued support and drive of eLearning at Bendigo Health

• Enhancement of education and development programs.


| Our ServicesAcuteBendigo Health acute, or hospital, services are the largest component of the organisation’s clinical services, with 58,797 occasions of outpatient services in 2010/11. The Emergency Department had over 45,300 people presenting to the department for care.

Emergency DepartmentThe $9.5 million re-development of the Emergency Department was officially opened in October 2010.

It features an increase in treatment spaces, a new short stay unit, known as the William Benbow short stay unit and a dedicated fast-track area, so patients with less serious illnesses and injuries can recieve quicker assessments and treatment.

Emergency TrainingBendigo Health underwent a training and testing exercise called ‘Emergo-Train’. This exercise was conducted by staff from the Department of Human Services Victoria, with the aim of testing Bendigo Health’s ability and preparedness to deal with a major mass casualty incident.

An incident scenario was given for the team to work on; in this case, a four carriage train derailment in the Bendigo area involving approximately 170 casualties.

This exercise was conducted in real time and involved over 60 staff from Bendigo Health, Ambulance Victoria and other agencies.

The exercise was a great success as all staff involved showed outstanding ability and professionalism in dealing with this incident and it provided valuable information to improve processes in the future.

Doctors Win AwardsBendigo Health director of emergency medicine Dr Diana Badcock and director of intensive care Dr John Edington were awarded Victorian Rural Doctors Awards in October, recognising their outstanding contributions to rural communities.

Both doctors were nominated in the outstanding contribution category which covered innovation, professional and personal commitment and leadership.

Dr Badcock has been instrumental in the accreditation of Bendigo Health’s Emergency Department by the Australian College of Emergency Medicine for registrars wishing to specialise in emergency medicine.

Dr Edington has been a key driver in expanding the organisation’s intensive care unit (ICU). Bendigo Health’s ICU is the third busiest regional ICU and one of the safest regional units in the country.

Ward SwapThe Medical and Surgical ward swap took place during December 2010. With pre-planning and organisational wide support, these wards swapped floors with medical moving to level 3 and surgical to level 4 to co-locate services more effectively.

Mobile Computer System‘Computer on Wheels’ was introduced with the purpose of improving the workflow of medical, nursing and other clinical staff during ward rounds by providing ready access to patient information at their point of care. This ensures less time is used transcribing and leaving the round to check results and an increase in clinician and patient time.

Spot on TimeThe orthopaedic theatre team successfully trialled a new process to address the issue of late starts for each morning elective case.

The aim of the trial, ‘Spot on Time’, is to ensure the patient is on the operating table ready for the surgeon at 8.30am. The outcome has been a saving of approximately 20 minutes per list and a reduction in the amount of theatre over-runs. The project will soon include afternoon orthopaedic elective lists, obstetrics and gynaecology theatres.

Orthopaedic RehabilitationPatients are reducing their length of stay in hospital thanks to the introduction of a new rehabilitation model of care.

The introduction of a four-bed fast track model has seen dramatic reduction in hip and knee replacement patient’s length of stay.

Service19

‘Fast Track Orthopaedic Rehab’ is a model of care which provides eligible patients with increased rehabilitation so that they can go home sooner.

The model is funded as part of the new ‘sub-acute on acute’ funding from the Department of Health. This initiative has been coupled with the introduction of a patient held visual pathway which empowers patients to work towards achievement of key care milestones and establishes them as a full partner in their care.

Miracle of TouchAn infant massage program is empowering new parents by teaching them safe and effective massage techniques and helping to strengthen bonds with their newborn.

A Bendigo Health certified infancy massage instructor established the program as part of Bendigo Health’s ‘Healthy families in healthy hospital’s’ project.

Offered free of charge to the parents of babies born at Bendigo Health or who have been transferred to the Special Care Baby Unit after delivery elsewhere, the program assists in increasing weight gain in low birth weight babies, helps with post-natal depression, reduces anxiety and helps babies sleep.

This program is funded by the Bendigo Health Foundation.

New Antenatal ClinicBendigo Health opened a new antenatal clinic in Epsom to provide women with greater access to care and support during their pregnancy. The clinic provides women who are considered a low risk pregnancy, access to a midwife from approximately 15 weeks through to birth.

Maternity ToiletriesToiletries are supplied to patients who arrive at hospital without personal items due to an emergency. This service has now been extended to Women’s and Children’s Services, when maternity patients come into the hospital.

10 Years of Hand HygieneIt has been 10 years since Bendigo Health introduced a hand hygiene program to prevent health care associated infections. The anniversary coincided with World Hand Hygiene Day held in May 2011. Bendigo Health’s hand hygiene taskforce encourages all patients and visitors to undertake one simple step - clean your hands regularly.

Bendigo Health was chosen as one of six hospitals to participate in a hand hygiene pilot prior to alcohol based hand rub being implemented in other health care organisations across Victoria.

Victoria Police Member Honoured at Bendigo HealthThe Victoria Police Blue Ribbon Foundation dedicated a police memorial at Bendigo Health’s short stay unit in memory of Constable William George Benbow.

Constable Benbow was a former Eaglehawk boy and Victoria Police officer who was killed in the line of duty. He paid the ultimate price while trying to evacuate members of the public from a dangerous situation.

Bendigo Health has had a long and successful association with the Blue Ribbon Foundation and the opening of the short stay unit is the culmination of the redevelopment of our Emergency Department.

The short stay unit provides beds for patients who need observation and treatment, but don’t need to be admitted to a ward.

It also provides a more quiet and restful ‘ward-like’ environment for patients who require a prolonged period of intense observation while waiting for results,

before they are discharged home.

We thank the Bendigo community and Blue Ribbon Foundation’s Bendigo branch who have contributed generously by donating $135,000 for this project.

This memorial joins 23 other hospital projects funded by the foundation including two other emergency facilities at Bendigo, the Tynan-Eyre trauma unit and the Norm Curson intensive care room.

Below: Guard of honour.


Medical ImagingMedical Imaging is a specialised department that aims to provide the best possible service, equipment and personal care for the community.

Achievements and activities for 2010/11 include:

• Purchasing and installing a second CT scanner. This was in response to increases in demand and also to mitigate the risk that comes with relying on one scanner

• The main CT scanner was also upgraded to a new unit that features low dose technology and prospective gating (for cardiac imaging)

• Replaced an X-ray unit with a digital system. The new unit uses less radiation and has greater throughput. This unit mostly services the Emergency Department and inpatients

• Upgraded the radiology information system which is fundamental to the service as it controls all bookings, document handling, billings and reporting

• Two radiologists were appointed in January 2011.

2010/11 2009/10Emergency Department 26,712 26,289 examinationsCT 11,579 11,040MRI 5,465 5,253Ultrasound 14,435 15,665Mammography 1,194 1,124General X-ray 55,907 55,431

Collaborative Health Education and Research (CHERC)The CHERC team work in partnership with a broad range of agencies and people across the Loddon Mallee region.

Rural Health Workforce ShortageThe rural health workforce shortage exists across all health disciplines. Growing the number of students in rural and regional areas and providing them with a positive learning experience is essential to the future recruitment and retention of a skilled workforce.

CHERC recently led the development of a successful proposal to Health Workforce Australia for the clinical training funding program. CHERC providing leadership to 13 regional clinical training provider agencies and

one university in the development and implementation of the proposal.

Bendigo Health and the regional clinical training providers now have the resources required to support increased student clinical placement growth in five health disciplines; nursing, occupational therapy, physiotherapy, podiatry and speech therapy.

Loddon Mallee Clinical Placement Network Bendigo Health auspices the Department of Health’s Loddon Mallee Clinical Placement Network (LMCPN), which increases the quantity and quality of clinical placements available in agencies across the Loddon Mallee region.

CHERC was successful in securing the development of a web based, clinical placement information management system, which will provide management of clinical placements for all placement providers across Victoria, for all health disciplines.

Graduations This year saw 123 nurses acknowledged for obtaining additional qualifications in a range of post graduate studies. The studies undertaken by nurses directly impacts on Bendigo Health’s ability to improve service delivery to the community, as improved knowledge and skill, equals improved care for patients.

A graduation ceremony, co-ordinated by CHERC, recognised the academic professional development undertaken by Bendigo Health’s nursing staff in various career related courses including:

• Certificate in Gerontological Nursing• Chemotherapy Nursing Course• Advanced Clinical Nursing Management• Graduate Nurse Program (general stream)• Postgraduate Diploma in Midwifery Science• Graduate Nurse Program (psychiatric stream)• Postgraduate Diploma of Nursing Science in

Mental Health• Graduate Certificate / Diploma in Critical Care

Nursing• Master of Nursing• Master of Nursing (nurse practitioner)• Master of Mental Health Nursing• Certificate in Symptom Management in Advance

Disease States

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• Graduate Certificate in Research Ethics• Specialist Certificate in Clinical Research (Oncology)• Postgraduate Diploma in Mental Health Nursing• Postgraduate Diploma in Nursing Practice

(Paediatrics)• Medications Administration: Division 2• Intravenous Management: Division 2• Complex Care: Division 2• Certificate IV in Workplace Training and AssessmentA number of Bendigo Health nurses received awards in recognition of their academic and clinical expertise including:• Emma Collins, Graduate Nurse of the Year (general

stream)

A Helping Hand to our Regional FriendsIn 2011, Rochester experienced flooding at an unprecedented level since record keeping began.

Rochester and Elmore District Health Service (REDHS) emergency management plan was put to the test when the health service was placed on flood watch.

Water levels rose rapidly on Saturday January 15, 2011 and an evacuation warning from the State Emergency Service was received as water and power supplies were threatened and the town’s sewerage system failed.

REDHS put out an SOS and Bendigo Health gladly put its hand up to help its regional friends.

In total, 65 residents and patients were evacuated to 12 locations including Bendigo Health, which was able to accommodate 24 residents/patients in the following areas: Surgical ward, Bendigo Hospice and Evaluation Centre, Golden Oaks Nursing Home, Inpatient Rehabilitation, Marjorie Phillips unit, Orthopaedic unit and Stella Anderson Nursing Home.

In addition to helping our friends at Rochester, a large number of Bendigo Health staff were involved in assisting flood victims in a variety of ways. Some of the assistance staff gave was:

• Buildings and Infrastructure staff visited affected hospitals in the area to assist in the clean up and offer assistance

• Food Services provided 950 meals to Red Cross

• Loddon Linen donated around 2000 bed spreads to assist flood victims

• Bendigo Health Foundation organised raffles and collaborated with the Bendigo Bank’s Community Enterprise Foundation Flood Appeal

• Human Resources offered assistance to flood affected staff.

This is a true indication of Bendigo Health’s philosophy of working as one, not only in our own community but in the wider community of the Loddon Mallee region.

Bedside visit: Rochester and Elmore District Health Service chief executive officer Glenis Beaumont visits a patient at Bendigo Health.

• Nadia De Vecchi, Graduate Nurse of the Year (psychiatric stream)

• Prosper Sithole, Lyn Gale Award• Jessica Scott, Julie Macdonald Excellence Award• Linda Hain and Sasha Rich, Jan Lorimer Award• Graeme Rohde and Martina McBain, Matron Martha

Farquharson Scholarship• Lilian Atieno and Karena Spencer, Intensive Care

Auxiliary Scholarship• Jessica Scott and Jennifer Tuena, Blue Ribbon

Foundation Scholarship.


Other achievements and activities for 2010/11include:• As part of the development of a disability action plan,

a booklet of disability services and support groups in Bendigo and a brief questionnaire to gather feedback from people with disability and or their carers regarding Bendigo Health services was produced

• Regional diabetes pathways implementation project was launched. The purpose of the workshops is to promote the pathways and identify barriers and enablers to their use in daily practice.

Graduate NurseBendigo Health graduate nurse Jessica Scott was the recipient of the prestigious Julie Macdonald Excellence Award 2010.The award was established as an annual prize awarded jointly by Bendigo Health and La Trobe University Bendigo.Julie Macdonald was a clinical educator at Bendigo Health and an honorary associate of La Trobe University Bendigo. Eight years ago she, along with two of her daughters, lost their lives in a tragic road trauma. As a clinical educator for the critical care nursing course, Julie worked closely with nurses in the Emergency Department and the Critical Care Unit at Bendigo Health. Her primary role was teaching and mentoring the critical care students in their learning and providing a vital link between theory and practice, to achieve excellence in patient care. The recipient of the award for the 2010 critical care course upholds the objectives Julie strove for, excellence in clinical patient care and contribution to the professional development of colleagues. Jessica Scott was awarded this prize for providing the highest quality care to both patients and their families.

Community and Continuing CareCommunity and Continuing Care programs encompass services such as geriatric evaluation and management, palliative care, rehabilitation, residential care services and transition care. It also includes the health independence program; the hospital admission risk program, hospital in the home and post-acute care.

Dementia CafeCarer Support Services was successful in receiving funding for a dementia cafe style support program.

The cafe style support program is aimed at carers, family members and people aged 65 years or over who care for someone with a diagnosis of early onset dementia.

It provides an opportunity for people to share experiences, learn about support programs and socialise with others. The free sessions include entertainment and light refreshments and are held in Bendigo, Woodend, Echuca and Kerang.

Disability CertificationFollowing a Disability Certification Audit in January, Carer Support Services has been recommended for certification as a provider for the next three years.

Disability Action PlanBendigo Health is actively implementing a disability action plan so it can continue to ensure that:

• People with a disability are treated with dignity and respect at Bendigo Health

• Everyone can access all parts of the hospital and find their way around

• Everyone has access to the health care they need

• Everyone has access to the same quality of service

• People with a disability who are employed at the hospital are treated fairly and have the support they need to do their jobs.

There is a disability action plan reference group that oversees the implementation of the plan. This group involves employees of Bendigo Health and consumer representatives.

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Renal Nurse Practitioner ModelThe Hospital Admission Risk Program (HARP) model for development of a renal nurse practitioner has been used as the preferred model for development of a similar role at Southern Health.

The chronic kidney disease (CKD) nurse practitioner model of practice incorporates evidence-based practice management of CKD in order to prevent disease progression. The role, function and expanded scope of practice of the nurse in the management of CKD is well supported by senior medical staff within Bendigo Health.

Expansion of Transition Care ProgramThe Transition Care Program (TCP) was established at the Anne Caudle Centre campus in October 2010.

Transition care provides short-term support and active management for older people.

Castlemaine Health Transition Care Program began in September 2010 with occupancy of 91 per cent for October. This high occupancy is a variance from the low occupancy that other rural programs experienced for some months following implementation.

Castlemaine Health TCP staff have demonstrated a good understanding and commitment to the program.

Pain Preparatory ProgramThe Pain Preparatory Program (PEP-UP) has been well received by clients since commencing in Outpatient Rehabilitation Service in September 2010.

The program offers all clients with pain issues, who are coming into rehabilitation an introductory pain program.

Staff have noted the positive impact of the program with clients reporting an increased understanding of pain and management strategies prior to their individual treatment.

After Hours SupportTwo staff members have been appointed to participate in a ‘telephone triage’ project for community palliative care patients in January 2011.

A staff member will be rostered overnight and on weekends to assess patients over the phone and conduct home visits as required.

Cultural DiversityBendigo Health offers free of charge, accredited, interpreting services to assist with communication in all languages. In 2010/11, there were 422 accredited interpreter services requested, which was approximately a 100 per cent increase from the previous financial year.Thirty different departments requested interpreter services with the top five users Women’s Health, Community Dental Service, infectious diseases clinic, acute outpatients and maternity. The top languages for 2010/11 were Karen, Auslan and Mandarin.Increased demand for interpreters is a reflection of the increasing cultural diversity of the Loddon Mallee region. The organisation recognised and celebrated the diversity of its multicultural community as part of Harmony Day celebrations in March 2011. The celebrations at the hospital campus highlighted the services Bendigo Health provides which ensures people from diverse backgrounds have access to the best healthcare.In harmony: Bendigo Health celebrates the diversity of its multicultural community.


Allied HealthAllied health services include the professions of dietetics, occupational therapy, physiotherapy, podiatry, social work and speech pathology. Services are provided across Bendigo Health and in a range of settings from the Emergency Department and inpatient wards to ambulatory facilities and the community, including patient’s homes and workplaces.

Health AwarenessStaff from Dietetics, Hospital Admission Risk Program, Food Services, Corporate Services and Bendigo Community Health Services worked together during Nutrition Week to raise awareness of healthy eating and regular exercise.A questionnaire demonstrated that many people have misinformation about some foods and limited knowledge about fat and sugar content.There was also at least 30 per cent of participants who had not heard the ‘two fruit and five vegetable’ message.

Speech Pathology for ParentsA training group for parents of children with delayed language is being developed by the speech pathology team based on the hospital campus. This group provides parents with information regarding normal speech and language development, as well as strategies to enhance their child’s language development within the home.

Program for Patients with CancerAllied health was successful in obtaining a $40,000 grant from Loddon Mallee Integrated Cancer Service to develop the project titled ‘Resilience: A program to optimise recovery during and following cancer treatment: Demonstration Project’.

This project provides group exercise and education programs to oncology patients.

Podiatry Diabetes ModelAn innovative model of care for people with diabetes in the Bendigo region was launched in October 2010, to ensure that people are seen by the most appropriate service, according to their level of risk.

This joint initiative between Bendigo Health and Bendigo Community Health Services has been formally evaluated in conjunction with the La Trobe University Rural Health School.

The launch coincided with the 10th year anniversary of Bendigo Health’s Diabetic Foot Clinic, which was the first high risk foot clinic established in regional Victoria.

Conference PresentationsTwo abstracts from the Bendigo Podiatry Diabetes Model were accepted in one of the most prestigious international diabetic foot conferences.

The Bendigo Health podiatry team was honoured to have their abstracts presented at the 6th International Symposium on the Diabetic Foot held in the Netherlands in May.

Two abstracts from the model were also presented at both the Australasian Podiatry Conference in Melbourne and at the Loddon Mallee Allied Health Network conference.

Physiotherapy Service FeedbackThe physiotherapy team in the Emergency Department performed an evaluation of their services from consumers regarding the treatment they received.

Results revealed that 88 per cent of patients followed through with the recommendations and referrals made by a physiotherapist, 100 per cent left with a good understanding of their condition and 88 per cent were satisfied with the management of their condition in the Emergency Department.

A Winning FormulaIn the spirit of the Commonwealth Games, Bendigo Health held an allied health games challenge.

Teams competed in four sporting activities leading to improved team spirit and collaboration.

Due to the success of this activity, a similar team development event will be scheduled for 2011.

Oral Health for ChildrenStatistics indicate that children in the Bendigo region are not attending to their oral health needs.

An application to Dental Health Services Victoria for designated funding to investigate this matter and identify how we can improve the situation was successful. A project worker has been appointed and with the support of existing staff, this project is under way.

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Residential ServicesBendigo Health has five residential care homes which offer permanent and respite (short term) nursing home and hostel care. Carshalton House, Golden Oaks Nursing Home, Joan Pinder Nursing Home, Simpkin House and Stella Anderson Nursing Home.

New Nursing HomeStella Anderson Nursing Home provides residential care to people who require high-level care. The nursing home relocated from its site on the Anne Caudle Centre campus to new premises in North Bendigo in September 2010.

Residents have settled into their new 68-bed home and have expressed their gratitude to staff for a smooth transition. The site hosts two other care facilities, Joan Pinder Nursing Home and Simpkin House.

Simpkin House AccreditationSimpkin House is a specialist psycho-geriatric facility that provides time-limited residential care to people who require high-level care and who cannot be managed in other accommodation.

The Aged Care Standards and Accreditation Agency visited Simpkin House in November 2010.

Areas audited were living environment, occupational health and safety and behaviour management. The auditor was happy with systems and processes in place.

Spiritual Care in Residential CareBendigo Health has taken a holistic approach to the spiritual and emotional needs of its residential and aged care residents.

A new program has been introduced to improve the quality of life of residents by not just providing physical care, but looking at their spiritual needs. Staff have been trained to find ways to respond to these needs such as offering a supportive environment, companionship and someone to discuss their problems or feelings with.

Twenty-seven staff from Bendigo Health Carshalton House and lifestyle co-ordinators from other Bendigo Health residential care homes attended the education to learn about the spiritual needs of the aged.

Bendigo Health partnered with Healthcare Chaplaincy Council of Victoria Inc for the project which was funded under the current ‘Count us In!’ social inclusion funding round.

Psychiatric ServicesBendigo Health is a leading provider of psychiatric services, with 12 service locations, including inpatient and community settings. Psychiatric Services include support for children, adolescents, adults and the elderly.

Professional DevelopmentPsychiatric Services Professional Development Unit has been selected by the Department of Health to run the statewide introduction of the new uniform mental health triage scale - ‘Train the Trainer’ program.

All areas of mental health services are required to introduce the new triage scale following training. The training consists of a one day, face-to-face session with both manual and CD resources provided.

Specialist TrainingPsychiatric Services Professional Development Unit is committed to providing education to rural communities, in particular emergency departments and rural Victorian police officers.

Psychiatric Services recently delivered an education session to Kyneton police which was based on the principle that people with a mental illness should receive the best possible care in the least restrictive and intrusive manner.

The education session incorporated tools to provide a range of information on mental health issues and to assist officers in effectively responding to and managing mental health presentations that they may come in contact with.

The education session enhanced police officers existing knowledge and skills acquired through their training and promoted the ongoing partnership between Bendigo Health and Victorian police.

Pilot Program Enhances EmploymentAn education grant funded by the Bendigo Health Foundation has enhanced the employment opportunities for Psychiatric Services Clients.

The pilot offers vulnerable and disadvantaged people the opportunity to build self-development or employment skills within a mainstream environment.

Participants have enrolled in various courses through Continuing Education Bendigo, increasing client confidence, self esteem and life skills.


Other achievements and activities for 2010/11 include:

• Established locally-based specialist training in psychiatry

• Commenced first year psychiatric registrar in a training position

• Established specialist mental health clinic at Bendigo District Aboriginal Co-operative.

Patient ServicesBendigo Health Food Services produced more than 561,000 meals this year to all Bendigo Health campuses, residential facilities, meals on wheels and the Bendigo police station.Food Services also produces 60,000 rounds of sandwiches per annum, 8,000 meat salads and 6,500 fruit boxes. In addition 30,500 rounds of sandwiches and 11,000 gourmet sandwiches and rolls were provided to St John of God Hospital Bendigo.

Food Safety AuditBendigo Health food providers were given a 100 per cent pass mark in all facets of food safety during an audit in June 2011.

New Patient Meal Management SystemThe Chefmax system was implemented to automate patient meal management. This software reduces risks to patients by allowing dieticians and speech pathologists access to change diets for individual patients. Dieticians can analyse recipes and provide nutritious reports to the production kitchen.

Buildings and Infrastructure DepartmentThe Buildings and Infrastructure department provides and maintains a safe, effective and pleasant environment for staff, patients and visitors. It is also responsible for major and minor works at Bendigo Health.

Best Paper AwardBuildings and Infrastructure Building Management Systems (BMS) group won an award for best paper at the 61st National Conference of the Institute of Hospital Engineering Australia in September 2010.

The paper describes the work undertaken by the BMS group such as the new Stella Anderson Nursing Home, the Monash School of Rural Health, the Emergency Department and the negative pressure suites. The BMS group work on the design, development, installation and commissioning of building automation systems at Bendigo Health.

Other achievements and activities for 2010/11 include:

• Installation of patient tracking at Joan Pinder Nursing Home

• New Building and Engineering Information Management System (BEIMS) essential services planned maintenance roll out. Bendigo Health is the first health service in Australia to adopt the new maintenance standards into a planned maintenance regime.

Information Services DivisionThe Information Services Division provides a full range of information services to Bendigo Health including Information Communication Technology (ICT), Applications Portfolio Management and Health Information Services at 12 geographical locations across the Loddon Mallee region.

Radio Frequency Identification PilotBendigo Health’s partner for Radio Frequency Identification (RFID) technology AeroScout, released an international press release highlighting Bendigo Health’s efforts in terms of using RFID for staff safety, temperature monitoring and patient flow activities.

Bendigo Health is at the leading edge in use of this technology nationally.

RFID was also trialled in theatre to track patient identification, location and length of stay throughout the patient journey in theatre.

RFID pilots for Bendigo Health also includes the use of RFID tags to monitor the internal temperature of drug cabinets/fridges.

System to Help Track FeedbackThe Victorian Health Incident Management System (VHIMS) went live at Bendigo Health on July 1, 2010. The introduction of VHMIS enables the use of a feedback module for documenting and tracking complaints and compliments.

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Accreditation SuccessIn August, Bendigo Health completed an organisation-wide survey and in-depth mental health review with the Australian Council on Healthcare Standards (ACHS). Bendigo Health has been awarded a full four year accreditation term through to 2014. All staff should be congratulated on this outstanding result and celebrate this accreditation achievement.

Quality Of Care DVDTo celebrate World Quality Day, Bendigo Health officially launched its first ever Quality of Care report in a brand new DVD format.The 2009/10 Quality of Care report is a formal report required by the Department of Health that shows how Bendigo Health is working to improve the quality of services and patient safety, highlighting many stories and examples of their initiatives and programs.The DVD was developed in consultation with the

Bendigo Health Community Advisory Committee for patients, carers and the health service community.The new DVD format is an exciting step forward for Bendigo Health in delivering this information to the community in an innovative way that is representative of the progressive nature of our organisation.The 2010/11 Quality of Care report will be in the form of an interactive website.

DVD launch: Bendigo Health chief executive officer John Mulder, board chair Marika McMahon and director governance and risk Yvonne Wrigglesworth.

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| Our FutureThe Victorian Government committed an additional $102 million in the May State Budget for the expansion of the new Bendigo hospital, making a total investment of $630 million.

The additional funding will deliver a world class regional hospital for Bendigo that will provide 21st century facilities, enabling Bendigo Health to deliver improved patient care according to recognised best practice, develop a skilled health workforce for the future, improve operational efficiency and provide for the health needs of a growing population.

The new Bendigo hospital will be the largest regional hospital development in Victoria and one of the largest hospital projects across Australia. The new hospital will provide the flexibility to adapt and expand to meet future demands and ensure a sustainable health service into the future. Construction is due to start December 2012 and project completion in 2016.

A World Class Regional Hospital for BendigoThe additional funding will deliver:• a new regional integrated cancer centre on the

new acute hospital site, including four radiotherapy bunkers with capacity to expand to six

• sixty-four additional acute inpatient beds for a total of 372

• two additional operating theatres for a total of 10• eighty acute same-day beds

• a five-bed mother-baby service, specialising in care for post-natal depression and related conditions

• expanded research and education facilities with the information technology component able to support the teaching and training role.

Public Private PartnershipThe new Bendigo hospital project will be delivered as a public private partnership (PPP) under the Partnerships Victoria guidelines, ensuring the best value for money. Under the Partnerships Victoria framework, the hospital’s clinical services will continue to be publicly delivered. The process will commence with the release of a public expression of interest.

New Bendigo Hospital Project VisionWhen the new Bendigo hospital is commissioned in 2016, Bendigo Health will be a world class regional health service in an integrated academic precinct.

It will be in the top quartile of comparable health services across Australia in terms of key performance indicators including access, quality and efficiency.

The community in Bendigo and beyond will have pride in their local regional health service and confidence in the ability of Bendigo Health to meet their needs.

The new Bendigo hospital will provide a tranquil and caring environment.

Staff will be attracted to work in the new Bendigo hospital by the commitment to ongoing learning, research and innovation in a 21st century environment.

The new Bendigo hospital will welcome visitors with convenient parking and comfortable facilities.

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The new Bendigo hospital will be sustainable, energy-efficient and future-ready.

Bendigo Health will partner effectively with other health services in the region and beyond to ensure continuity of care and local delivery of treatment where possible.

Information on Bendigo Health services will be readily available to patients and their families.

Modern technologies will support treatment and recuperation in hospital and at home where possible.

Bendigo Health will achieve this vision through:

• Committing to the realisation of this vision through policy decisions, operational plans and planning for the new Bendigo hospital

• Effective engagement of staff and the community in developing and implementing the vision

• The government’s investment in the new Bendigo hospital project

• Partnering with the Department of Health to deliver the benefits of the new Bendigo hospital project

• Changing policies and processes to make the most of the opportunity of the new Bendigo hospital project

• Working collaboratively with its academic partners to attract students, develop staff and grow research capability

• Engaging with other health services in the Loddon Mallee region to build links to support continuity of care and enhance local capability

• Working constructively with the City of Greater Bendigo on matters of mutual interest to ensure the best outcomes for the Bendigo community

• Working collaboratively with key service providers and suppliers.

Project PrinciplesThe project principles are:

• Patients as active partners• Continuity of care• Functional flexibility• Tranquillity• Safe for patients and staff• Enabling our people• Sustainability and efficiency• Information and communication technology (ICT)

enabled• Connecting with Bendigo and the Loddon Mallee

region.

Community Information SessionsCommunity information sessions were held at the La Trobe Visual Arts Centre in February and June this year.

The informal sessions were attended by over 130 people including patients, staff, visitors and local residents.

The attendees were very enthusiastic and interested in the project. There were many key areas of interest that came up consistently throughout the evening.

The purpose of the informal community information session is to provide an information and discussion forum for local community members and interest groups and to provide a structure for community views to be communicated.

The community information sessions will build on input received at previous sessions held in May and October 2009 and June 2010.

Below: Concept image


| VolunteersBendigo Health thanks the many motivated and enthusiastic volunteers who display a passion for helping others. Volunteers are integral to Bendigo Health and provide invaluable support to staff and patients.

Bendigo Health currently employ 262 volunteers who help out by generously giving their time, energy and care to the patients, residents and visitors.

Volunteers are now involved in 32 areas across Bendigo Health including the Child and Adolescent Unit, Intensive Care Unit, Palliative Care, Carshalton House, Simpkin House, Oncology, Joan Pinder Nursing Home and Orthopaedic Unit

How Volunteers HelpVolunteers help in many ways. Most help by providing companionship to our patients, residents and visitors. How they do this may vary dependant on the area in which they are working, for example in aged care services, volunteers would provide companionship by being involved in an activity program or ‘one on one’ visiting, whereas in the Emergency Department volunteers would provide companionship by sitting with an anxious patient or by keeping a concerned relative calm by getting them a cuppa.

In the palliative care area, volunteers would comfort a dying patient or a grieving family.

Volunteers help thousands of people each year just by being a friendly face and offering their time to listen to people who find themselves needing Bendigo Health’s services.

Volunteers bring a sense of the community and warmth into what can often be a daunting environment.

Orientation of VolunteersAll volunteers are required to attend orientation prior to commencement. This is an opportunity for the volunteer to determine whether Bendigo Health is the organisation that suits their needs and values. It is also an opportunity for Bendigo Health to give the

volunteers clear guidelines as to their roles as well as some strategies for self care. It is also an opportunity for volunteers to meet other volunteers, as the social component of volunteering is very important. Bendigo Health wants to ensure that all volunteers have been given the right tools and resources to ensure they are safe and confident when volunteering.

Ongoing EducationInformation sessions were implemented this year, aimed at educating the volunteers about the various departments and programs that run throughout Bendigo Health.

Guest speakers from the various departments offered their time to share their insights with the volunteers who may use their services and why they are needed, as well as how the volunteer can access additional information later should they require it for their friends, family or themselves.

It is hoped that these sessions will help to share information back out to the community so that the health service becomes a little easier to navigate around.

Other VolunteersIn addition to the 262 volunteers currently on the Bendigo Health books, there are also many other volunteers that contribute to the organisation.

There are a number of auxiliaries which raise much needed funds and many of those other groups of volunteers such as Heartbeat, Central Victorian Stroke Support Group, Amputee Support Group and our parish visitors who provide invaluable support and services to Bendigo Health.

Vol ExpressA highlight for Volunteer Services was the introduction of Vol Express, the new volunteer patient transport service.

This service allows those patients who would normally travel in a non-emergency transport vehicle or taxi service, to travel in the volunteer transport service at no charge.

Demand on the service is rapidly increasing.

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|Pastoral CareBendigo Health honorary chaplains offer pastoral care to patients, families, carers and staff. They offer visitation and listening, sacramental ministry and linkages to religious communities. Honorary chaplains also provide pastoral care on request to all patients.

Honorary ChaplainsHonorary chaplains come as volunteers with previous training or experience in personal relationship occupations and with biblical and spiritual understanding.

They recognise the spiritual nature and pastoral care that people need can often be heightened when they are hospitalised. The gift of deep listening is their contribution to the healing nature of Bendigo Health; pastoral care is integral to the wellbeing and hope of patients and staff.

New Pastoral Care Service DevelopmentThe Pastoral Care service has appointed six honorary chaplains and four other people have offered their services and are having their applications processed.

The six honorary chaplains are ministering at Stella Anderson Nursing Home, Carshalton House, Simpkin House and in the surgical and rehabilitation units.

The Pastoral Care co-ordinator has been making contact with all religious organisations in Bendigo, to develop an up-to-date contact list and to encourage a higher level of participation in Bendigo Health’s Pastoral Care services.

Remembering Loved OnesThe ashes from Christmas cards containing messages to loved ones lost, were spread around a rose bush memorial in the hospice gardens at Bendigo Health in June.

More than 200 people had hung cards with a special message placed inside, on a Christmas tree at Bendigo Marketplace last year.

Bendigo Health Palliative Care Services, Trees of Remembrance, is held each year offering people the opportunity to express their grief and love.

Trees of Remembrance is a community support and awareness activity run by Bendigo Health Palliative Care Services and staffed by volunteer support workers who understand the range of emotions people who have lost loved ones experience, during the Christmas period.

Spirituality - It’s a quality which goes beyond religious affiliation, that strives for inspiration, reverence and awe, even in those who do not believe in any God. The spiritual dimension trys to be in harmony with the universe, strives for answers about the infinite and comes especially into focus in times of emotion stress, physical (mental) illness, loss, bereavement and death. (Nursing concepts: Murray & Zenter.)

ANZAC DAYBendigo Health takes great pride in the opportunity to acknowledge the courage and commitment of those Australians who fought to serve and protect our nation.

The organisation held an ANZAC Day service for patients, residents and families to commemorate those who fought and died in war.

The commemorative service brings together veterans and their families with the staff who heal them and the community who supports them in one place. The Anne Caudle Centre chapel was a place for remembrance, reflection and celebration; the official ANZAC Day theme for 2011.

The Bendigo District RSL commemorative sub-committee provided the piper, bugler, keyboard player and support team for the day. Bendigo Health chaplains were directly involved in the service. Wreaths were laid on the day by representatives from the Veterans’ Affairs Network and local ex-service groups.


| AuxiliariesFor many years Bendigo Health as been supported by dedicated and enthusiastic auxiliary members who raise funds for the organisation through activities such as bus tours, cake stalls, sausage sizzles and raffles.

Bendigo Health would like to thank all the auxiliaries for their ongoing support in raising funds to purchase additional equipment, scholarships and supporting patient care.

Child and Adolescent AuxiliaryFor 84 years the Child and Adolescent Auxiliary has raised funds through raffles, silent auctions, film nights and other activities. Their support to the Child and Adolescent Unit is greatly appreciated by the staff and patients.

Intensive Care AuxiliaryThis auxiliary supports critical and intensive care and contributes towards critical care nursing scholarships. Over the last 33 years, the auxiliary has raised funds through Easter and Christmas raffles, pokies trips, overnight and four-day tours.

Bendigo Palliative Care AuxiliaryFor 21 years the auxiliary has been supporting Community Palliative Care, hospice and Chum House. Funds are raised through sausage sizzles, country and western afternoons, morning coffees, cake stalls, raffles, garage sales, bus trips and donations.

Carshalton House AuxiliaryFor 19 years, auxiliary members have supported Carsharlton House, supplying presents for the residents at Christmas and Easter and items to make residents life more pleasant. Funds are raised through raffles and sausage sizzles.

Friends of Simpkin HouseThis auxiliary has worked together for 11years. The auxiliary raises funds to support Simpkin House residents by raffles and other activities.

Friends of OncologyThe friends have been raising funds for oncology over the last 10 years through events and special functions such a balls, longest lunch and other activities. They also receive generous donations from all over the Loddon Mallee community, through the many people who have been touched by cancer.

Joan Pinder Nursing Home AuxiliaryThis auxiliary raises funds with raffles at Christmas, Easter, Mother’s Day and Father’s Day. They also fund the Pet Pal program for dog therapy which residents enjoy. They acknowledge residents birthdays with a small gift and a card. This aged care nursing home has been supported by their auxiliary for eight years.

Orthopaedic AuxiliaryThis auxiliary supports the Orthopaedic ward with craft stalls, raffles and morning teas. Their four years of support to date is appreciated by the staff and patients of the Orthopaedic ward.

Above: Members of Heartbeat Bendigo and Bendigo Health intensive care unit nurse manager Sue Tomlinson, with the new patient tracking system.

Heartbeat Bendigo was formed to support people with heart conditions and their families and is known for their strong fundraising support of Bendigo Health. Since its inception the group has raised in excess of $180,000 towards medical equipment for local cardiac patients.

As well as raising funds towards cardiac patients Heartbeat Bendigo members also volunteer their time on a weekly basis to assist with Bendigo Health’s cardiac rehabilitation program.

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| FundraisingThe Bendigo Health Foundation was established in 2009. Monies raised through the foundation funds clinical research, specialist medical equipment, nursing scholarships and projects that improve patient care. In order to achieve this the foundation relies on generous community support in the form of donations and bequests.

Funding RoundsA year after the launch of the foundation, its board, staff and volunteers announced more than $260,000 in grants in August 2010.

The grants, which fund staff scholarships, medical equipment and various projects to improve services at Bendigo Health were made available through donations from local businesses and staff (through workplace giving), raffles and many other fundraising activities throughout the year.

More than $10,000 was awarded to staff scholarships which included dietician, Steffie Lau, who received funding towards a paediatric dietician course which is the only course of its kind available in Australia.

Golf DayThe annual golf day is a fun community event to raise money for the Bendigo Health Foundation and for people to get together and play a round of golf with the chance to win some great prizes.

A Message from the Patron...As always the Bendigo Health Foundation will continue to play a major role by providing funding towards projects that enhance patient care.

With your support we can continue our work by supporting our nurses and doctors.

Remember a hospital is only a building without the people; with your help we can bring this hospital to life.

So please make a donation, volunteer or do what I have done and leave a bequest in your will, this can be your contribution towards our future.

- Bendigo Health Foundation patron, David Johnston.

Every Little Bit HelpsIf you would like to make a donation, please contact the Bendigo Health Foundation on 1800 427 353 or visit www.bhfoundation.org.au

You can also send a cheque or money order to Bendigo Health Foundation, PO Box 126, Bendigo 3552.

Christmas AppealThe Bendigo Hospital Christmas Appeal has become a major part of the year’s fundraising activities.

The 2010 appeal raised over $35,400 towards the ‘Sanctuary of Kid’s’ appeal - Special Care Baby Unit.

The level two unit provides specialist care to up to 12 seriously ill bablies at one time.

Funds raised through the appeal go towards purchasing three bilisoft phototherapy units to help jaundiced babies, six cosytherm warming mattresses to keep babies at the required temperature, three humidifiers that help new babies to breathe and six isolets, formerly known as humidicribs.

Janine and Stuart Freemantle with baby Henry and Bendigo Health Foundation patron, David Johnston.

34 > Bendigo Health 2010/11 Annual Report Service

| Our C ommunityPartnerships

Bendigo Health and its communities benefit from a range of vibrant partnership, volunteer, community engagement and fundraising activities. Working with partners and the community as a whole is critical to developing community support and an integrated service network across the region.

Working with the Aboriginal CommunityBendigo Health is committed to ensuring Aboriginal and Torres Strait Islander (ATSI) people are treated appropriately according to their cultural needs, promoting Aboriginal community health and wellbeing and improving the journey through the health system by offering appropriate support and assistance, from the time they enter the hospital to when they leave. Bendigo Health employs an Aboriginal hospital liaison officer to provide support and assistance for all ATSI clients who access its services.

Home and Community Care AssessmentThis service supports ATSI clients to receive a person-centred, holistic assessment, taking into consideration not only health issues, but also all aspects of the person’s need including family circumstances, social and emotion issues, financial and accommodation arrangements. The collaborative assessment is based on the recognition and understanding of ATSI cultures, beliefs, historical perspective and health status.

Dementia ProjectA project focusing on dementia in ATSI clients was launched in 2010.

The dementia project improves community understanding of dementia, the assessment of dementia in nominated Aboriginal communities and access to services and supports for Aboriginal people with dementia and their carers. The Aboriginal community Njernda in Echuca has been nominated as the pilot site.

Very few indigenous people with dementia access mainstream government community programs in comparison to the rest of the population.

Reasons for not accessing these services include:

• Dementia is often not recognised as a medical condition

• Lack of understanding of the causes of dementia• Fear of the medical system and fear of removal from

community.

The project is funded by home and community care.

Collaboration AgreementA collaborative agreement was signed by Bendigo Health and the Bendigo District Aboriginal Co-operative as part of the ‘closing the gap’ initiative in February 2011.The two-year agreement will benefit more than 4,000 Aboriginal people of central Victoria’s Dja Dja Wrung area. Bendigo Health will focus on improving the recognition and identification of Aboriginal and Torres Strait Islander patients and clients, as part of a collaboration agreement.

John Mulder and BDAC CEO Joanne Badke.

Echuca Community Mental Health ClinicEchuca Community Mental Health Clinic attended a primary care partnership sponsored mental health meeting at Njernda.

Service35

Mental health has been identified as a major area for improvement by Njernda and as a consequence, two separate working groups have been established.

The Aboriginal health partnership group meets monthly to discuss health issues including mental health. The Aboriginal mental health working group meets fortnightly and is made up of local mental health support services and Aboriginal health workers. The purpose of the working group is to support Aboriginal health workers in their work with people experiencing emotional distress and mental illness.

Other achievements and activities for 2010/11 include:• The Mildura Indigenous Aged Care and Disability

Reference Group hosted ‘Yarn Up’ in November 2010. This event provided Aboriginal elders and their families the opportunity to meet and discuss the services available to them

• Aboriginal artwork, posters and information is now displayed in the main foyer of the Bendigo hospital with other information available around the hospital campus

• Bendigo Health participated in ‘Vibe Alive’ in May 2011 aimed at Aboriginal health in young people

• NAIDOC Week celebrations provided an opportunity to educate staff regarding their role and provide information and resources on support services for Aboriginal people

• Commonwealth Respite and Carelink Bendigo hosted an information session for the elders of the Aboriginal community to link them with the services available.

Health Education PrecinctThe health education precinct between Mercy and Arnold streets brings together the extended Monash University Bendigo Regional Clinical School, Bendigo Primary Care Centre and La Trobe University School of Rural Health.

The whole health education precinct provides a unique opportunity for health students to learn in a varied environment with nursing and allied health students in close proximity to Bendigo Health’s main hospital campus.

Monash UniversityBendigo Regional Clinical School’s capacity to train more medical students increased substantially with the opening of a new building in Mercy Street. The building was officially opened in August, 2010.

Situated in the developing Bendigo Health education and research precinct, the new facilities are designed to draw students, practitioners, clinical teaching staff and other institutions into much closer collaboration.

La Trobe UniversityLa Trobe University unveiled the design for its new $74 million La Trobe Rural Health School, with the clinical teaching and health science buildings due to open in early 2013.

The new school will offer an extra 750 student places, and train an additional 200 graduates each year to tackle critical health care worker shortages.

The vision for the new school is to provide theoretical and clinical learning to students in the disciplines of nursing and midwifery, dentistry, oral health, human biosciences, physiotherapy, occupational therapy, podiatry, speech pathology, paramedic practice, health sciences and social work.

Physiotherapy Clinical SchoolAnother milestone was the opening of La Trobe’s new Physiotherapy Clinical School, located on the Anne Caudle Centre campus, in July 2010.

Having this facility based at Bendigo Health enables students to have access to physiotherapists and work in a variety of practice areas in rehabilitation and acute care. Clinicians are often engaged to provide lectures, conduct practical and skills sessions in their areas of expertise.

This collaboration has been a strength of the physiotherapy program, highlighted in course feedback by students. Many of the past physiotherapy graduates are now working in regional Victoria reducing the recruitment problems experienced by health services.

Dental ClinicA 10 chair dental clinic on the Anne Caudle Centre campus was opened in April 2010. The expansion significantly increases the access of La Trobe dental and oral health students to the latest technology in dental education.

This expansion has been a great example of a health service working together with a university to provide high quality clinical experiences within regional Victoria.


| C ommitteesQuality Care CouncilThe Quality Care Council is a sub-committee of the board responsible for overseeing and monitoring the quality assurance processes throughout Bendigo Health, for the purpose of achieving continuous quality improvement in all operational aspects of care and service delivery.

The council monitors the standard of care and services provided to patients and clients, including the clinical practice and clinical competence of staff providing these services. It is the council’s role to oversee and monitor the clinical risk management program, review reports on health and safety of staff where relevant to quality of care, receive reports ensuring accreditation is achieved and to regularly report to the board of directors on the overall quality, effectiveness, appropriateness and use of services rendered to patients and clients of the hospital.

The council meets bi-monthly and comprises: three members of the board of directors, the chief executive officer, executive director of nursing, chief medical officer, an authorised psychiatrist, executive director of community and continuing care, a representative of the medical staff group, director of governance and risk management, risk manager and a representative of the Community Advisory Committee.

Ms Marika McMahon (Chair until 30/06/2011)Mr Bill O’Neil (Director)Ms Sue Clarke (Director)Ms Margaret O’Rourke (Director)Mr John Mulder (Chief Executive Officer)Dr André Nel (Executive Director Medical Services and Chief Medical Officer)Mr Peter Faulkner (Executive Director of Nursing and Executive Director Surgical Services)Ms Liz Hamilton (Executive Director of Community and Continuing Care and Executive Director Residential Services)

Assoc Prof Philip Tune (Authorised Psychiatrist)Dr Jason Fletcher (Medical Staff Representative)Ms Yvonne Wrigglesworth (Director Quality@BH)Mr Tony Poskus (Clinical Risk Manager)Ms Frances Sheean (Community Advisory Committee Representative)

Audit CommitteeThe Audit Committee is the sub-committee of the board that oversees the preparation and periodic review of the internal audit program, that exercises due diligence by the organisation in the specific areas of financial and risk management functions. Preparation of the annual financial statements of Bendigo Health is overseen by the Audit Committee.

The committee meets quarterly and comprises:

Mr Graeme Stewart (Chair)

Mr Michael McCartney (Finance Committee Chair until 30/06/2011)

Ms Marika McMahon (Board Chair until 30/06/2011)

Ms Margaret O’Rourke (Director)

In attendance:

Mr John Mulder (Chief Executive Officer/Executive Sponsor Risk Management)

Mr Andrew Collins (Chief Financial Officer)

Mr Martin Thompson (Auditor General’s Representative WHK Day Neilson)

Mr Jayesh Kapitan (Internal Auditors, RSM Bird Cameron)

Mr Paul Fraser (Internal Auditors, RSM Bird Cameron)

Mr Bruce Potgieter (Internal Auditors, RSM Bird Cameron)

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Finance Sub-CommitteeThe role of the committee is to advise the board of directors on matters relating to the use of financial resources by Bendigo Health.

The committee examines the monthly financial statements in order to satisfy itself that they are prepared in accordance with Department of Health accounting requirements and sound accounting principles and standards. The committee examines the budgets to ensure they are a true representation of Bendigo Health’s forecast financial position and advises the board on financial indicators designed to monitor the ongoing and prospective financial health of the organisation. The committee monitors funds and investments to ensure they are held in accordance with the board’s investment policy.

The committee meets monthly and comprises:

Mr Michael McCartney (Chair until 30/06/2011)Mr Graeme Stewart (Director)Ms Marika McMahon (Board Chair until 30/06/2011)Mr Geoff Michell (Director)Mr John Mulder (Chief Executive Officer)

In attendance:

Mr Andrew Collins (Chief Financial Officer)

Mr Seppe Marsili (Finance Manager)

Ms Elizabeth May (Performance Reporting Manager)

Governance and Remuneration CommitteeThe Governance and Remuneration Committee is the sub-committee of the board charged with making recommendations on specific matters relating to its corporate governance responsibilities and assisting the board in determining policy and good practice for senior executive remuneration, ensuring this follows guidelines issued by the Government Sector Executive Remuneration Panel (GSERP).

The committee may make recommendations on the board’s annual performance reviews. It manages the

process of recruitment and retirement/resignation of directors. It undertakes the process of induction for new directors and makes recommendations on all matters relating to the remuneration or payment of expenses of directors. The committee reviews the board’s governance policies on a regular basis and oversees the process for determining the training needs of the board.

The committee ensures the remuneration levels for the chief executive officer and senior executives are positioned relative to other comparable health organisations and that remuneration packages are sufficient to attract and retain senior executives.

The committee may also, where appropriate, canvass other human resources related issues which may impact on the ability of Bendigo Health to attract and retain high quality senior executives.

The committee meets on an as-needs basis and comprises:

Ms Marika McMahon (Chair until 30/06/2011)

Ms Jan Boynton (Director)

Mr Michael McCartney (Director until 30/06/2011)

Mr John Mulder (Chief Executive Officer)

Medical Advisory CommitteeThe role of this committee is to advise the board of directors on the overall quality, effectiveness and appropriateness of clinical services rendered to patients of Bendigo Health.

In relation to the further development of clinical services, the committee provides expert advice on areas such as service planning, workforce issues and development of best practice care models within Bendigo Health. It gives advice regarding strategic directions of Bendigo Health consistent with the strategic plan.

The committee meets bi-monthly and comprises:


Mr Geoff Michell (Director)

Mr Bill O’Neil (Director)



Dr André Nel (Executive Director Medical Services and Chief Medical Officer)

Assoc Prof Philip Tune (Executive Director Psychiatric Services)

Mr Peter Faulkner (Executive Director of Nursing and Executive Director Surgical Services)

Ms Liz Hamilton (Executive Director Community and Continuing Care and Executive Director Residential Care)

Prof Peter Disler (Director of Medicine)

Mr Graeme Campbell (Chief Surgical Officer)

Dr John Edington (Staff Specialist)

Dr Rob Blum (Staff Specialist)

Dr Jason Fletcher (Senior Medical Staff Group)

Dr Janelle Brennan (Visiting Medical Officer)

Dr Patrick Cooney (Visiting Medical Officer)

Strategic Planning and Population Health Committee

The role of this committee is to work with the board, staff and consultants in relation to the issues and strategies identified during the strategic planning process for Bendigo Health, including considering population health issues for Bendigo Health.

The committee provides expert advice regarding developing a dynamic and responsive strategic direction for Bendigo Health to serve the community now and into the future.The committee meets as required and comprises:


Ms Jan Boynton (Director)

Mr Bill O’Neil (Director)

Mr Geoff Michell (Director)


Ms Vanessa Purvis (Director Innovation and Planning until May 2011)

Visiting Committee

The role of this committee is to connect the board with Bendigo Health staff. Committee members visit various departments/units of Bendigo Health to have a better understanding of the day-to-day operations, challenges and initiatives.

The committee meets monthly and comprises:

Mr Bill O’Neil (Convenor)Ms Marika McMahon (Director until 30/06/2011)Ms Sue Clarke (Director)Mr Michael McCartney (Director until 30/06/2011)Mr Graeme Stewart (Director)Ms Jan Boynton (Director)Mr Geoff Michell (Director)Ms Margaret O’Rourke (Director)Mr John Mulder (Chief Executive Officer)All Executive DirectorsMr Jason Fletcher (Medical Staff Representative)

Community Advisory Committee

The Community Advisory Committee provides advice to the board on achieving effective community input for Bendigo Health’s strategic plan, annual report, quality of care report and assists in monitoring the quality of services provided by Bendigo Health.

Respect39

Functions of the committee include developing a community participation plan and an annual work plan for community relations for the board. The committee also acts as a conduit to the board for the various consumer committees of Bendigo Health.

The committee meets bi-monthly. Board, staff and community members of the committee are:

Ms Jan Boynton (Chair)

Ms Sue Clarke (Director)

Ms Liz Hamilton (Executive Director Community and Continuing Care and Executive Director Residential Services)

John Mulder (Chief Executive Officer)

Fran Sheean (Community Member)

Carol Lucas (Community Member)

Paul Prendergast (Community Member)

Sue Allengame (Community Member)

Wendy McDonald (Community Member)

Suzie Taylor (Community Member until December 2010)

Thelma Shearer (Community Member until November 2010)

Jody Duivenvoorden (Community Member appointed September 2010)

Wendy Shea (Community Member appointed February 2011)

Daniel O’Brien (Community Member appointed May 2011)

Human Research Ethics Committee

This committee reports to the chief executive officer and consists of external representation sufficient to satisfy the requirements of the National Health and Medical Research Council for constitution of institutional ethics committees. The functions of the committee are both advisory and executive. They

include consideration of the ethical implications of all proposed research projects and monitoring of approved projects until completion to ensure they continue to conform to approved ethical standards. The committee ensures statutes relevant to ethical considerations are complied within the formulation and conduct of research practices and policies within Bendigo Health. They also establish procedures to assist the examination and review of research proposals and protocols for new forms of treatment and therapy.The committee meets monthly and comprises:Prof Peter Disler (Chair) (Research Experience Member)Dr Virginia Dickson-Swift (Research Experience Member)Ms Helen Hickson (Care and Counselling Member)Dr Bev Ferres (Care and Counselling Member)Ms Robyn Lewis (Lay Member until January 2011)Mr Brian Loughran (Lay Member)Ms Robyn Lindsay (Care and Counselling Member until May 2011)Rev Willy Maddock (Minister of Religion)Mr David Conley (Lay Member)Mr Greg Westbrook (Legal Experience Member)Ms Jennifer Teh (Care and Counselling Member)Professor Terry Mills (Research Experience Member)Ms June Wilde (Legal Experience Member)Ms Naomi Fountain (Lay Member)Ms Frances Pascoe (Lay Member)Rev Gordon Bannon (Minister of Religion)

Ms Sally McCarthy (Secretary)


| Key Staff List

Group ExecutiveChief Executive OfficerJohn Mulder MBA (Monash) BHA ASA FCHSE CHE FAICD

Executive Director Medical ServicesChief Medical OfficerDr André Nel MB Bch MBA FRACMA (from July 2010)

Acting Chief Medical OfficerAssoc Prof Philip Tune MBBS FRANZCP (until July 2010)

Acting Executive Director Medical ServicesBrian Jenner BBus (until July 2010)

Executive Director Psychiatric ServicesAssoc Prof Philip Tune MBBS FRANZCP

Executive Director of Nursing Executive Director Surgical ServicesPeter Faulkner RN Master Hlth Admin Grad Dip Hlth Svc Mgt Cert Contract Mgt ACHSM CHE GAICD

Executive Director Buildings and Infrastructure Executive Director New Bendigo Hospital projectDavid Walker BTEC HND Elec & Electronic Eng

Executive Director Information Services Chief Information OfficerBruce Winzar Dip of Bus (Information Processing) BAS (Computing) Grad Dip Mgt

Executive Director Community and Continuing Care Executive Director Residential Services

Liz Hamilton BAppSci (OT) Cert Workplace Ldship ACHSM MAICD

Chief Financial OfficerAndrew Collins BAC CPA MAICD

Executive Director Human ResourcesAndrea Noonan BBus (HRM)Executive Director Organisational Development and ImprovementThe role of executive director Organisational Development and Improvement is currently vacant.

Chief Executive OfficeAssistant to Chief Executive OfficerJenny Woodman

Group SecretaryJack Squire LLB AIMM

Director Governance and RiskYvonne Wrigglesworth Bsc (Hons) Grad Dip Financial Mgmt & Policy for Healthcare Dip Frontline Mgmt Professional Certificate in Health Systems Management (Uni of Melb)

Director Planning and InnovationVanessa Purvis RN Master Hlth Management Grad Dip Applied Science – Trauma Lean Redesign Certificate VMAT ACHSM (until May 2010)

Communications and Marketing ManagerLoretta Gibson

Director Bendigo Health FoundationGloria Turner MFIA (until May 2011)

Senior Medical StaffDirector of MedicineProfessor Peter Disler PhD MBBCh FRACP FRCP (London) FAFRM FCP (SA)

Director of Psychiatric ServicesAssoc Prof Philip Tune MBBS FRANZCP

Director of SurgeryPosition vacant

Chief Surgical OfficerMr Graeme Campbell MBBS FRACS FRCS

Deputy Chief Medical OfficerDr Glenn Howlett MB BS LLB FRACGP (from September 2010)

AnaesthetistsDr Alan Bradshaw MBBS FANZCADr Paul Buncle MBBS FANZCADr Siobhan Dobell MBBS FANZCADr Leon Hamond MBBS FANZCADr Jackson Harding MBBS FANZCADr Alan Mahoney MBBS FANZCADr Peter Mazur MBBS FANCZADr Mohan Nerlekar MBBS DA MD FANZCADr Andrea Noar MBBS FANZCADr Simon Perrin MBBS DipRACOG FANZCADr Andrew Purcell MBBS DA Dip Obs RACOG FANCZADr Bruce Ryley MBBS FANZCA (Director)Dr Mervyn Shapiro MBBChH DAFANZCADr David Noble MBBS FANZCADr Brad Hindson MBBS 2001 FANZCADr Steve Hams MBBS 1987 FANZCADr Uate Babitu MBBS 1990 FANZCADr Peter Ching MBBS 2001 FANZCADr Rodney Wilson MBBS 1995 FANZCADr Yen Lim MB Bch BAQ 1999 FANZCADr Monica Korecki MBBS 2000 FANZCA (from June 2011)

CardiologistsDr Voltaire Nadurata MD BSc FRACP FCSANZ (Director from Dec 2010)Dr Tony Jackson BSc (Hons) MBBS FRACPDr Joris Mekel MBBCh, FCP(SA)Dr Nilesh Mehta MBBS FRACP DM MDDr John Gault MBBS FRACP

Accountability41

Ear Nose and ThroatMr Ngalu Havea MBBS FRACSMr Wayne Hon MBBCh(Wits), FCS(SA)

Emergency DepartmentDr Salomon (Sol) Zalstein MBBS B Med Sc FACEM (Director until January 2011)Dr Diana Badcock MBBS DA FACEM (Director from January 2011)Dr Albert Rudock MD FAAFP FRACGP Cert GeriatricsDr Nathan Bushby MBBS FACEMDr Michael Tenni MBBS FACRRMDr Gary Bourke MBBS DRANZCOG FRACRRMDr Peter Cosgriff MBBSDr Safwat Hanna MBBS AMC FRACGP FRACRRMDr Charles Kerr MBBS FRACGPDr Maria Szamos MBBSDr Kent Hoi MBBS FACEMDr Mark Putland MBBS FACEMDr Wolfgang Merl MBBS FACEMDr Shaun Greene MBChB MSc (Medical toxicology) Adv Trainee ACEMDr Khiem Ngo MBBS FACEMDr Ben McKenzie MBBS FACEM

EndocrinologistDr Carmela Caputo MBBS, B Med Sci, FRACP

Faciomaxillary SurgeonMr Ian Poker MDSc FRACDS FFD RCS FRACDS (OMS)

General SurgeonsDr Andrew Barclay MBBS FRACSMr Andrew Barling MBBS FRACSMr Graeme Campbell MBBS FRACS FRCSMr Anthony Gray MBBS FRACSMr Rod Mitchell MBBS FRACSMr Matthew Oliver MBChB FRCS FRACSAssoc Professor Beth Penington MD MBBSBmed Sci FRACS

General Surgery FellowsMr James Kenny MB,BCh., FRCSI, FRACS (until February 2011)

Dr Vivian Yu MBBS B Sc (from February 2011)

GeriatriciansDr Michael Brignell MB BS, FRACP GradDipBus (Health Services Mgt) (Medical Director, Community and Continuing Care)Dr Jacob Eapen MB BS DGMDr Jennifer Wood MB BS DGM Dip MSMDr Bev Ferres MBBS DGM M Hlth & Med Law FACLM

Gynaecological OncologistDr Peter Grant MBBS FRACOG FRCS CGODr David Allen MB ChB Med PhD FCOG FRANZCOG CGOIntensivistsDr John Edington MB ChB FFA(SA) FANZCA (Director)Dr Jason Fletcher MBBS FRACP FCICMDr Emma Broadfield MBChB MRCP (UK) DM FRACPDr Sanjay Porwal MBBS DNB (MEDICINE) MNAMS (IND) FCICM

Obstetricians and GynaecologistsDr John Cullen MBBS FRANZCOG (Clinical Director)Dr Robin Monro MBBS FRCOG FRANZCOGDr Mark Jalland MBBS FRANZCOGDr Peter Roessler MBBS (Hons) FRANZCOGDr Suhas Nerleker MBBS MS FRANZCOGDr Wendy Hughes MBBS BSc FRANZCOG (until January 2011)Dr Anglika Borozdina MBBS PhD RANZCOGOncologistsDr Robert Blum MBBS FRACP GradCertHlthProfEd (Clinical Director)

Dr Sabine Roithmaier MBBS FRACPDr Mark Warren MBBS FRACPDr Laura Pelligrini MBBS FRACP

OphthalmologistsDr Peter Burt MBBS FRANZCO FRACSDr Robert Buttery MBBS FRANZCO FRACS

Orthopaedic SurgeonsMr Dugal James MBBS FRACS (Orth) (Clinical Director)Mr Huw Williams MBBS FRACS FAOrthAMr Travis Perera MBBS FRCS MChOrth FRACS FAOrthAMr Keith McCullough MBBS FRACS FAOrthAMr Neelika Dayananda MBBS MS FRCS Ed FRACS (Ortho)

Orthopaedic FellowDr Greg Alexander MBChB(UCT), MRCS(Glasg) FCOrth(SA) (until August 2010)

PaediatriciansDr John McLennan MBBS FRACP (Clinical Director)Dr Adrian Elderhurst MBBS FRACPDr Peter Wearne MBBS MPH DMJ M for Med FRACPProfessor Geoff Solarsh MBBCh B H (SA) Fellow College of Physicians FcP (Paed) (SA) FRACP

Palliative Care ServiceDr Becky Chapman FRACP Palliative Care PhysicianDr Louisa Hope MBBS DCH DRCOG UK FRACGP Dip Pall Med

PathologistsDr Vince Murdolo B Sc (Hon) MBBS MAACB FRCPA (Director)Dr Greg Buist MBBS FRCPA MASMDr Chris Silvester B MedSc MBBS FRCPADr Alan Mills BA MB BCh BAO MA (Dub) DCP (Lond) FRACP FFPath RCPI FACTMDr David Gee MBBS (Sydney) FRCPA


PhysiciansDr John Gorey MBBS FRACPDr Rob Campagnaro MBBS FRACP FCCPDr Leslie Fisher MBBS FRACP MHlth & MedLaw FACLMDr Greg Harris MBBS FRACPDr Chris Holmes MBBS FRACPDr Michael Weetch BSc MB ChB FRCP FRACPDr Patrick Cooney MBBS FRACPDr Kate Carroll MBBS FRACPDr Vasant Mani MBBS (Hons) FRACP GESA (Fellow until January 2011)

PsychiatristsAssoc Prof Philip Tune MBBS FRANZCP (Executive and Clinical Director)Dr Holly Anderson MBBS, M.Psych, FRANZCP (from February 2011)Dr Laura Barbosa MBBCh, DMH, FCPsych (South Africa), FRANZCPDr Arunava Das MBBS DPM MD FRANZCP CATPOADr Prem Chopra MBBS MSc M Psychiatry FRANZCP MRACMADr Ramon Mocellin MBBS M.Sc M.Psych FRANZCPDr Indranil Chakrabarti MBBS DPM MD FRANZCPDr Scott Eaton MB ChB MRCPsych FRANZCPDr Ajit Emmanuel MBBS DPM MD FRANZCPDr Carolynne Marks MBBS MMed Psych FRANZCPDr Dianne Kirby MBBS (Hons) FRANZCPDr Teslin Mathew MBBS DPM MD (PSYCH) RANZCP (affiliate member)Dr Christopher Russo MBBS FRANZCP Cert Child Psych (Clinical Director CAMHS)Dr Uday Kolur MBBS MD Psych. (India) FRANZCPDr Chandrashekar Shetti MBBS MD Psych (India) FRANZCP

Dr Mary Davison MBCHB, FRANZCPDr Dominika Baetens MBCHB FRANZCPDr Patrick Johnson MB.BS M.P.M Cert. Child Psych FRANZCPDr Beth Faulkner MBBS M.Med (Psychiatry) Cert Child Psych FRACGP FRANZCPDr Denis Velakoulis MBBS FRANZCP Dip CrimDr Mark Walterfang MBBS Hons FRANZCPDr Fiona Cairns MBBS FRANZCP

Radiation OncologistsDr Michael Lim Joon MBBS FRANZCR (Site Director until January 2011)Dr Michelle Bishop MBBS FRANZCR (Site Director)Dr Pat Bowden MBBS FRANZCRDr Mark Shaw MBBS FRANZCRDr Tracie Gleisner MBBS FRANZCRDr Marcus Foo MBBS FRANZCR (from October 2010)Dr Suki Gill MBBS FRANZCR (from December 2010

RadiologistsDr Damien Cleeve MBBS FRANZCR (Director)Dr Robert Jarvis MBBS FRANZCRDr Sarah Skinner BMBS FRANZCRDr John Eng MBBS FRANZCRDr Jill Wilkie MBBS FRCRDr Julius Tamangani MBChB MSc FRCR

RehabilitationDr David Murphy MBBS FAFRM (Clinical Director)Dr Sue Inglis MB BS, FAFRMDr Ravi Thapaliya MB BS, FAFRM (Fellow 2011)

UrologistsMr Michael McClatchey MBCHB BAO FRCS (Eng) FRCS (Ed), FRACS (urol)Miss Janelle Brennan MBBS (Hons) FRACS (urol) (from August 2010)

Acute and Sub-Acute Services ManagersNursing Director Medical ServicesDonna Sherringham RN Dip Ap Sci B Nursing AFACHSE MRCNA Master Hlth AdminDirector of Nursing Surgical, Women’s and Children’s ServicesDavid Rosaia Dip App Sc B Hlth Sc Grad Dip Hlth Mgmt MRCNA (until October 2010)Dianne Senior RN Cert Mgmt Pract Grad Dip Hlth Sc M Hlth Sc AFCHSE (from October 2010)

Patient Flow Co-ordinatorTricia Elliott RN Grad Dip Hlth Sc (Admin) MRCNA

Business Director Medical ServicesBrian Jenner BBS (Bachelor of Business)

Business Director Surgical ServicesRobert Porter MBA BN (Bachelor Nursing) RN

Collaborative Health Education and Research Centre Operations ManagerAngela Crombie RPN RN Cert IV Workplace Assess & Training BN Grad Dip HLTH Sc (Admin) M HLTH Sc PhD Candidate (Acting from April 2010)

Child and Adolescent Unit Nurse ManagerDebbie Forbes RN Bach Hlth Sc (Nsg)

Cardiac Catheter Laboratory Nurse ManagerClare Harris Div 1 RN B HSc Grad Dip Acute Care

Intensive and Coronary Care Unit Nurse ManagerSue Tomlinson RN CCRN MHS Dip of Bus (Frontline Mgt)

Perseverance43

Day Procedure Unit Clinical ManagerDi Chatterton RN Grad Dip Nursing Education, Grad Cert Gastroenterology, Grad Cert Anaesthetics and Recovery Room, Critical Care Cert, Management Cert.Diagnostic CardiologyManagerClare Harris Div 1 RN B HSc Grad Dip Acute Care

Dialysis Unit Nurse ManagerKaren Wellington Bach of Hlth Sc (Nsg) Grad Cert Onc-Pall Care (Acting from June 2010 until January 2011)

Renal Service Nurse Business ManagerKathleen Fair RN BScN CNeph(C) (from January 2011)

EEG Unit ManagerCaryn Cross EEG Technologist

Emergency Department Nurse ManagerCarol-Ann Lever RN Cert Em Nsg Crit Care

Health Information Services ManagerJudy Bish Assoc Dip MRA, Grad Cert Quality Improvement in Healthcare, M.Bus

Hospital After Hours ManagersLila Andrews RN BA Hlth Sc MA Nsg Studies

Elaine Fitzgerald RN Cert in ENTLouise Cox RN RM B.Public Health Cert. Sterilization & Infection ControlGlenda Blake RNChristine Steiner RN Div 1 (Midwife), Ba Nsg, Grad Dip Nsg (Midwifery) (until May 2011)Deidre McDougall RN RM Cert Em Nsg Bah Sci (Nsg)Shelley Hardingham RN RMPatrick Turner RN

Hospital In The Home Nurse ManagerDaryl Dutton Ba Nsg, Cert Adv Ac Nsg

Infection Prevention and Control ManagerJane Hellsten RN Ba AppSc Adv Nsg (Ed) M Ed Stud. Cert Infect Dis CICP MRCNA

LibrarianDavid Lloyd B. Ec Grad Dip Lib ALIA (until December 2010)

Angela Gallagher B. Arts (Journ/Lit) Deakin, Grad. Dip. LIS C.Sturt, AALIA

Loddon Mallee Integrated Cancer Service Strategic ManagerPhilippa Hartney RN Diploma Teaching Nursing (UNE) Master Hlth Sc (LaTrobe), Cert Business Management

Women’s and Children’s Services ManagerJodie Ashworth RN Grad Dip App Science (Nursing) CCRN RM

Medical Imaging ManagerLuke Adorni Assoc Dip Med Radiology Grad Dip Business Mgmt

Medical Unit Nurse ManagerRichard McArdle RN Bach Hlth Sc (Nsg) Grad Cert Diab Ed

Oncology Unit Nurse ManagerKaren Wellington Bach of Hlth Sc (Nsg) Grad Cert Onc-Pall CareKerri Bourke RN, Grad Cert Onc-Pall Care, BCN (Acting until January 2011 )

Operating Theatres Clinical ManagerDianne Craig BN, Post Grad Dip Peri-op Nsg, Cert IC&S, Grad Dip PH (Envirt Hlth)

Orthopaedic Unit Nurse ManagerPat Catto RN Grad Dip Bus Mgmt

Pathology Service ManagerGlenda Shrimpton Bach App Sci (Med Lab Sci) MBA (until March 2011)

Pathology Operations ManagerColin Anderson Bach App Sci MLS, MAACB (from April 2011)

Patient Services ManagerSuzanne O’Sullivan RN Grad Dip Mgmt

Acute Outpatients ManagerPaula Hennessy RN Bach App Sci

Perioperative Services Nurse ManagerSasha Rich BN Post Grd Dip (Periop) Dip Business (Human Resources) ACHSE

Pharmacy DirectorPaul O’Brien B Sci (Hons) B Pharm Grad Dip Sci MBA

Radiation Oncology Deputy DirectorJudy Andrews Diploma of Applied Science in Therapy Radiography (RMIT) & Graduate Diploma of Business in eBusiness and Communication (Swinburne)

Special Care Baby Unit Clinical ManagerRosemary Baker RN RM NICNC Grad Dip Hlth Mgmt

Sterilising Services Nurse ManagerAnne Gallagher RN ORN Sterilization and Infection Control Cert

Stomal Therapy Clinical Nurse ConsultantVicki Thorne RM, Grad Cert Stomal Therapy, Grad Cert Wound Care

Surgical Unit Nurse ManagerMargaret Mangan RN, Adv Dip Bus Mgt Ba Health Science (Nursing) (until October 2010)Simon Bullow RN BN (Bachelor Nursing)

Women’s Health Clinical ManagerDanny Kerr RN


Chief Financial Officer DivisionChief Financial OfficerAndrew Collins BAC CPA MAICD

Finance ManagerSeppe Marsili CPA

Group Management AccountantScott Cornelius B Bus (Acc) CPA

Group Financial AccountantWayne Smith B Bus (Acc)

Performance Reporting Unit ManagerElizabeth May B App Sc MBA MPPM RN

Corporate Support Services ManagerGeoff Cook Cert of Bus Grad Dip Mgmt M Bus MAICD

Environmental Services ManagerGarry Coburn Cert in Supervision Cert in Accounting

Food Services ManagerPaul Bateman

Loddon Linen Service ManagerKen Draper

Supply Chain ManagerKaren Shepherd-Clark BSc (Hons)

Procurement ManagerDavid Ray

Payroll and Salary Packaging ManagerPeter Kenny (acting from January 2011)

Human ResourcesExecutive Director Human ResourcesAndrea Noonan BBus (HRM)

Human Resources AdvisorsVicky Battin BBus (Admin) GDip (IR) (until April 2011)Lisa Douglass BBus USABev Sutherland BBus (HRM), GDIP. (Psych), PGDip. (Psych)Belinda Mason BBus (HR and Mktg)

Lee McNally (from March 2011)Josh Willis BBus (HRM) (from April 2011)

Administration ManagerNancy Davies BA BBus (HR) (until December 2010)

Medical Workforce Unit ManagerSonya Steve Cert III Bus Admin

Nursing Resource ManagerKate Hyett RN, BN, Grd Dip Hlth Sci, Master Hlth Sci, Dip. Company Directors, AFACHCM, MRCNA, MAICD

OHS ManagerGraham Olsen Dip OHS

Information Services DivisionExecutive DirectorBruce Winzar Dip of Bus (Information Processing), BAS (Computing), Grad Dip Mgt

IT Operations ManagerPhillip Coppin

Manager Applications Portfolio GroupGeoff Trevethan HSC (VSUEB 1976)

Applications Development ManagerDr Mike Podosky PhD BA

Project ManagerMelania Koska Bach of Business (Business Information Systems)

Health Information Services ManagerJudy Bish Assoc Dip MRA, Grad Cert Quality Improvement in Healthcare, M.Bus

Buildings and Infrastructure DepartmentExecutive Director New Bendigo Hospital ProjectExecutive Director Buildings and Infrastructure/Chief Principle

EngineerDavid Walker BTEC HND

Facilities Management Director Facilities MaintenanceDamien Parker BEng (Electrical) MIHEA

Operations DirectorBrendan Chalmers Dip Business Management Cert IV in Training and Assessment

Energy EngineerAndrew Johns Bachelor of Technology

Director Capital ProjectsAdam Hardinge Registered Building Practitioner DB-U (Domestic Builder Unlimited) CB-L-D (Commercial Builder Fit out Structural)

Project OfficersSharon Fraser B.App. Sci (S>P) M.Bus(Man) DAICDGreg PlantStuart Turk BN RN Grad Cert Crit Care

CommunicationsNydia Jones

Psychiatric ServicesExecutive Director and Clinical DirectorAssoc Prof Philip Tune MBBS FRANZCP

Executive Specialist Psychiatric ServicesAssoc Prof Peter Doherty MBBS FRANZCP

Group Discipline Senior PsychologistSusan Lloyd Dip T BBSc (Hons) M Psych (Clinical Neuropsych) MAPS

Manager Planning and Strategic DevelopmentPeter Robertson RPN MHN DipAppSc (Psych Nsg) BPsych Nsg PGDip HSM MHlth Admin AFCHSM MACMHN

Integrity45

Nursing DirectorVictor Tripp RN RPN B Nursing Master Hlth MgmtAssistant Nursing DirectorMarty Andison RPNBusiness Director Psychiatric ServicesDr Dan Douglass PhD, Master of Accountancy (Finance), B.Bus Accountancy, B Bus Public Administration, ASA, AFCHSMSenior Psychiatric Nurse ConsultantTim Lenten RPN RN Dip Hlth Sc (Psych Nur) Grad Dip CPN MNSc MACMHN MRCNAAcute Community Mental Health Services Manager PCAT/PARC/Triage/ECAT Business ManagerKate Emond RPN (until May 2011)Nicole Davis RPN Div 1 (from November 2010 – April 2011)Jim Reid RN Div 1 & 3, Cert 4 in workplace training and assessment, AFAHSE, MIRFV (from May 2011)Mobile Support and Treatment Team/Continuing Care Business ManagerEugene Meegan RN RPN Grad Dip Psych NsgHelen Steele RN Div 1 & 3 (psychiatric endorsed) (from January 2011 – June 2011)Swan Hill Community Mental Health Service Business ManagerMarty Andison RPN (from April 2010 – June 2011)John Hermans RPN MRN BNsg Grad Dip Psych Nsg Advanced Dip in Business Man (from June 2011)Echuca Community Mental Health Service Business ManagerJohn Hermans RPN MRN BNsg Grad Dip Psych Nsg Advanced Dip in Business ManSouthern Sector Community Mental Health Business ManagerPeter Treloar RPN BN PDACN(MH) MN Dip.A.O.D Work

Alexander Bayne Centre Nurse Unit ManagerWayne Daly RPN Grad Dip CPN

Vahland Complex Nurse Unit ManagerHelen Steele RN Div 1 & 3 (psychiatric endorsed)Robert West (from January 2011 – June 2011)

Aged Persons Mental Health Service – Community Team Consultation Liaison Psychiatry Business ManagerNeil Brewer RPN Grad Dip Nursing Science (Mental Health), Cert 4 Workplace Training & Assessment, MACMHN

Marjorie Phillips Nurse Unit ManagerJim Reid RN Div 1 & 3, Cert 4 in workplace training and assessment, AFAHSE, MIRFVJackie Perryman (from May 2011 – June 2011)

Child and Adolescent Mental Health Service ManagerLorraine Flynn RPN

Clinical Director Child and Adolescent Mental Health ServiceDr Chris Russo MBBS FRANZCP Cert Child Psych

Primary Mental Health Business ManagerTerry Baker RPN

Community and Continuing CareExecutive DirectorLiz Hamilton BAppSci (OT), Cert Workplace Ldship, ACHSM, GAICD

Business Director Community and Continuing CareDr Dan Douglass PhD, Master of Accountancy (Finance), B Bus Accountancy B Bus Public Administration ASA, AFCHSM

Director of Allied Health/Acting Operations Manager Sub Acute and Community ServicesRobyn Lindsay, Bachelor of Physiotherapy, Masters of Health Sciences

Patient Access and Demand Manager and Acting Director of Nursing Sub AcuteJanice Osteraas RN Bach of Nursing Grad Cert Med Nsg Master Nsg Cert if Business Process Analysis ACHSM

Sub Acute Ambulatory Care Services ManagerWendy Millar BAppSc (Physio) Dip Bus Mgmt

Hospice and Evaluation Unit Nurse ManagerTracy Harrip B Hlth Sc (Nsg) Grad Dip Cancer Nsg ) Cert IV Workplace Training and Assessment Dip of Bus (Frontline Mgt M Nsg (Nurse Practitioner) MRCNA MACNPInpatient Rehabilitation Unit Nurse ManagerSusan Jones RN RM Grad Cert Gerontology Grad Dip Health Mgmt

Chief DentistDr Chee-Wah Khew BDS Grad Dip Hlth Sc (Admin)

Dental Services ManagerGraeme Allan B App Sc (OT) Cert Hlth Admin Grad Dip Mgmt GAICD

Nutrition and Dietetics ManagerLee Mason B SC Grad Dip.Dietetics MDAA APD

Chief Speech Pathologist, Manager of AudiologyMelinda Charlesworth B.AppSc (Sp Path)

Acting Chief PhysiotherapistDonna Borkowski BPhysio, Dip Myofascial TP

Chief Social WorkerMelissa Silk BASocSci BSocWork AASW


Chief Occupational TherapistSally Harris BOT MHlthSci Adv Dip Bus Man

Chief PodiatristMarcus Gardner B App Sc (Pod)

Commonwealth Respite and Carelink Centre Manager and Bendigo Health Referral CentreSue Spencer Ass Dip Welf Adv Dip Bus Man

Community Care Options, Case Management Services ManagerSusan Andrews RN Div 1 Mid B Hlth Sc (Nsg stud) Grad Dip Adv Nsg (Nsg in the com) Dip Front Line Mgmt, Certificate of Gerontology

HARP/Community Health Manager and Loddon Mallee Post Acute Care ManagerEllen Wilson RN Grad Cert in Emerg Nsg Grad Dip Crit Care Cert Haemodialysis Nsg Dip of Bus Mgmt

Home Assessment and Rehabilitation Team and Rural Health Team ManagerJenny Harriott B Sc Grad Dip Diet Adv Dip Bus Man

Carer Support Services ManagerRose Miles BA Dip Ed

Home Nursing and Support Service Program ManagerMark McCarty RN Grad Cert OH&S

Pastoral Care Co-ordinatorRev. Rex Fisher BA, B.Theol, M.Min

Transition Care Program ManagerRobin Cottrill RN Cert of Gerontology Nsg

Residential CareExecutive DirectorLiz Hamilton BAppSci (OT), Cert Workplace Ldship, ACHSM, GAICD

Nursing Director Residential ServicesMarlene Connaughton RN Cert Residential Mgmt

Golden Oaks Nursing Home Nurse ManagerPenelope Bell BA Nursing with Honours

Stella Anderson and Joan Pinder Nursing Home Facility ManagerDodie Bischoff RN BA Nursing & Health Science Post Grad Cert in Gerentology Aged Care Assessors Cert

Simpkin House Nurse ManagerSallie Rosengrave RN Dip Continence

Volunteer Services ManagerSharon Walsh Grad Cert Bus. (HR), Certificate IV in Workplace Training, Dip. Training & Assessment Systems (from November 2009)

Safety47

| Key Financial and Service Performance ReportStatement of Priorities for 2010/11The Statement of Priorities is the key accountability agreement between Bendigo Health and the Minister for Health.

Part A: Strategic Priorities (See pages 15 to 17 for details)

Part B: Performance PrioritiesFinancial Performance

Operating result 2010-11 actuals

Annual operating result ($m) $1MCreditors 55Debtors 46WlES (public and private) performance to target (%) 99%

Service Performance

Elective surgery 2010-11 actuals

Elective surgery admissions – quarter 1 1061Elective surgery admissions – quarter 2 1048Elective surgery admissions – quarter 3 880Elective surgery admissions – quarter 4 975

Critical care 2010-11 actuals

lCU minimum operating capacity 7 Note 1NlCU usual operating capacity and flex capacity n/a

Quality and safety 2010-11 actuals

Health service accreditation Full Residential aged care accreditation Full Cleaning standards (%) 100% Submission of data to VICNISS (%) Full VICNISS Infection Clinical Indicators No outliers Hand Hygiene Program compliance (%) 78% Staphylococcus aureus bacteraemia (SAB) rate Met Note 1Victorian Patient Satisfaction Monitor Not available

Maternity 2010-11 actuals

Postnatal home care (%) 86% Note 1

Mental health 2010-11 actuals

28 day readmission rate (%) 6% Post discharge follow-up rate (%) 83% Note 1Seclusion rate 11 Note 1Note 1: This is based on Qtr 3 report, as the final Qtr 4 report is not yet available.


Access performance 2010-11 actuals

Percentage of operating time on hospital bypass n/aPercentage of emergency patients admitted to an inpatient bed within 8 hours (%) 74%Percentage of non-admitted emergency patients with length of stay of less than 4 hours (%) 76%Number of patients with length of stay in the emergency department greater than 24 hours (%) 0Percentage of Triage Category 1 emergency patients seen immediately (%) 100%Percentage of Triage Category 2 emergency patients seen within 10 minutes (%) 80%Percentage of Triage Category 3 emergency patients seen within 30 minutes (%) 50%

Elective surgery 2010-11 actuals

Percentage of Category 1 elective patients admitted within 30 days (%) 100%Percentage of Category 2 elective surgery patients waiting less than 90 days (%) 95%Percentage of Category 3 elective surgery patients waiting less than 365 days (%) 99%Number of patients on the elective surgery waiting list 674Number of Hospital Initiated Postponements (HiPs) per 100 scheduled admissions (%) 4%

Innovation49

Part C: Activity and FundingAcute inpatient 2010-11 Activity Achievement

Weighted Inlier Equivalent Separations (WIES) WIES Public 18,508WIES Private 2,685Total WIES (Public and Private) 21,193WIES Renal 617WIES DVA 163WIES TAC 318WIES TOTAL 22,291

Sub acute inpatient 2010-11 Activity Achievement

CRAFT 385Rehab L1 (non DVA) 1169Rehab L2 (non DVA) 729Rehab - Paediatric GEM (non DVA) 13596Palliative Care - Inpatient 3358Transition Care (non DVA) – bed day 11456Restorative Care 2383Rehab 1 - DVA 86Rehab 2 - DVA 672GEM -DVA 2187Palliative Care – DVA 154

Ambulatory 2010-11 Activity Achievement

VACS – Allied Health 18908VACS - Variable 42106Transition Care (non DVA) - Homeday 6753SACS – Non DVA 23860SACS - Paediatric Post Acute Care 2322VACS – Allied Health - DVA 0VACS - Variable - DVA 2SACS - DVA 763Post Acute Care – DVA 1636

Aged care 2010-11 Activity Achievement

Aged Care Assessment Service Residential Aged Care

Community health/primary care 2010-11 Activity Achievement

Community health/direct care 2010-11 Activity Achievement

50 > Bendigo Health 2010/11 Annual Report Service

| Statutory C omplianceFreedom of InformationThe Freedom of Information Act 1982 provides the public with a means of obtaining information held by the organisation.

Summary of requests received under the Act between July 1, 2010 to June 30, 2011:

Number of requests 382Access provided in full 327Access provided in part 4 (under s.33 (1))Request withdrawn 3Request not completed by June 30, 2011 44

People wishing to access information should make a written request to the Freedom of Information Officer, Bendigo Health, PO Box 126, Bendigo 3552.

Whistleblowers Protection Act 2001Bendigo Health is committed to the aims and objectives of the Whistleblower’s Protection Act 2001. There were no disclosures in the reporting year 2010-11.

Victorian Industry Participation Policy Act 2003Bendigo Health complies with the Victorian Industry Participation Policy Act 2003 which requires, wherever possible, local industry participation in supplies; taking into consideration the principle of value for money and transparent tendering processes.

One major contract was commenced and completed this financial year being the Bendigo Health chilled water system upgrade.

Compliance with the Building Act 1993Bendigo Health complies with the Building Act 1993 under the guidelines for publicly owned buildings issued by the Minister for Finance 1994 in all redevelopment and maintenance issues.

There are no maintenance orders.

All renovations to existing buildings confirm to the Building Act 1993. All existing buildings comply with

regulations in force at the time of construction. There are no orders to cease occupancy or to undertake urgent works. All sites are subject to a fire safety audit and risk assessment according to revised standards as directed by the Department of Health.

National Competition PolicyBendigo Health supports and complies with the Victorian Government’s Competitive Neutrality Policy as outlined in the Guide to Implementing Competitive Neutral Pricing Principals.

ConsultanciesIn 2010-11, Bendigo Health engaged 34 consultants to a total value of $766,128 in a wide range of business support areas. There were no consultancies with fees greater than $100,000.

Ex-gratia PaymentsThere were no ex-gratia payments made by Bendigo Health for the financial year ended June 30, 2011.

Additional InformationIn compliance with the requirements of the Standing Directions of the Minister for Finance, details in respect of the items listed in Finance Regulation 22B have been retained by Bendigo Health and are available to the relevant Minister, Members of Parliament and the public on request (subject to the freedom of information requirements, if applicable).

Service51

| Attestations / DeclarationsResponsible Bodies Declaration

In accordance with the Financial Management Act 1994, I am pleased to present the Report of Operations for Bendigo Health Care Group for the year ending 30 June 2011.

Dr Michael Langdon Board Chair

Attestation On Data Integrity

I, Michael Langdon, certify that Bendigo Health Care Group has put in place appropriate internal controls and processes to ensure that reported data reasonably reflects actual performance. Bendigo Health Care Group has critically reviewed these controls and processes during the year.


Attestation For Compliance With The Australian/New Zealand Risk Management Standard

I, Michael Langdon, certify that Bendigo Health has risk management processes in place consistent with the AS/NZ Risk Management Standard (ISO31000:2009) and internal control systems in place that enables the organisation to continually improve our understanding, management and controls of risk exposures. The board verifies the assurance and that the risk profile of Bendigo Health has been critically reviewed within the last 12 months.



| Disclosure IndexThe annual report of Bendigo Health is prepared in accordance with all relevant Victorian legislation. This index has been prepared to facilitate identification of the department’s compliance with statutory disclosure requirements.

Legislation Requirement Page Reference

Ministerial DirectionsReport of OperationsCharter and purposeFRD 22B Manner of establishment and the relevant Ministers 6, FRFRD 22B Objectives, functions, powers and duties 3FRD 22B Nature and range of services provided 2, 12-14, 18-35Management and structureFRD 22B Organisational structure 8, 36 Financial and other informationFRD 10 Disclosure index 52,53FRD 11 Disclosure of ex-gratia payments 50 FRD 15B Executive officer disclosures FR FRD 21A Responsible person and executive officer disclosures FRFRD 22B Application and operation of Freedom of Information Act 1982 50FRD 22B Application and operation of Whistleblowers Protection Act 2001 50FRD 22B Compliance with building and maintenance provisions of Building Act 1993 50FRD 22B Details of consultancies over $100,000 50FRD 22B Details of consultancies under $100,000 50FRD 22B Major changes or factors affecting performance FR FRD 22B Occupational health and safety 14FRD 22B Operational and budgetary objectives and performance against objectives FRFRD 22B Significant changes in financial position during the year FRFRD 22B Statement of availability of other information 50 FRD 22B Statement on National Competition Policy 50FRD 22B Subsequent events FRFRD 22B Summary of the financial results for the year FRFRD 22B Workforce Data Disclosures including a statement on the application of

employment and conduct principles 14FRD 25 Victorian Industry Participation Policy disclosures 50

Teamwork53

Legislation Requirement Page Reference

SD 4.2(j) Sign-off requirements 51

SD 3.4.13 Attestation on Data Integrity 51SD 4.5.5 Attestation on Compliance with Australian/New Zealand 51

Risk Management Standard

Financial StatementsFinancial statements required under Part 7 of the FMASD 4.2(a) Statement of changes in equity FRSD 4.2(b) Operating statement FRSD 4.2(b) Balance sheet FRSD 4.2(b) Cash flow statement FR

Other requirements under Standing Directions 4.2SD 4.2(a) Compliance with Australian accounting standards and other

authoritative pronouncements FRSD 4.2(c) Accountable officer’s declaration FRSD 4.2(c) Compliance with Ministerial Directions FRSD 4.2(d) Rounding of amounts FR

LegislationFreedom of Information Act 1982 50Whistleblowers Protection Act 2001 50Victorian Industry Participation Policy Act 2003 50Building Act 1993 50Financial Management Act 1994 FR

Key

FR = Financial Report


| Notes

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Bendigo HealthLucan Street, Bendigo PO Box 126, Bendigo VIC 3552Phone: (03) 5454 6000

www.bendigohealth.org.au www.newbendigohospital.org.au www.bhfoundation.org.au

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