REPLAY

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description

REPLAY. call recording. from TRISYS, Inc. Replay ( T1 or ATS ) Recorder Base Platform. PC with 512 MB RAM, 10/100 Ethernet, 80 GB hard drive standard (larger sizes available) Linux or Windows XP Pro Supports up to two T1s, or up to 32 analog ports (trunks or extensions) - PowerPoint PPT Presentation

Transcript of REPLAY

Replay (T1 or ATS) Recorder Base Platform

PC with 512 MB RAM, 10/100 Ethernet, 80 GB hard drive standard (larger sizes available)

Linux or Windows XP Pro Supports up to two T1s, or up to 32 analog ports (trunks

or extensions) Replay Recording software pre-installed Basic cables included

Replay_T1 Base Platform

T1 (PRI) to/from PBXT1 (PRI) from/to Telco

(Single or Dual T1 Implementation)

Network

(Temporary storage of

recordings).

TAP

Replay

Replay_ATS Base Platform

Analog Ext.Analog Trunks

(Analog Trunk or Station support)

PBX

Replay

If you plan to record ALL extensions, connect Replay_ATS here.

Replay

- OR -

To record specific extensions, connect Replay_ATS here.

Replay (T1 or ATS) Recorder Base Platform

Records directly to .WAV file

Filename tagged with channel-ID, day, time, length-of-call and direction

Recordings are automatically sent to the server

Replay (T1 or ATS) Recorder in your environment

TAP

PBXT1 (PRI)

Network Network

Recordings are stored herein a Central Location

Telco

Access TAPIT WebReports and Replayrecordings.

This PC (provided by client) will have Windows IIS, TAPIT

Web Reports and Replay Server installed.

Replay

Replay Server Configuration Screen

Replay user specifies how frequently voice files are going to be moved from the Replay Boxes and where to move them.

Automatic voice file delete or archive is scheduled here.

If necessary voice files can be manually deleted, archived or imported using this screen.

Voice files are moved to Central Location from all Replay Boxes.

Central Location is a folder by default located on the Replay Server PC.

Voice Files

Voice Files

Replay Box 2

Replay Box 1

Moving voice files from Replay Boxes to the Central Location

Central Location

Replay Server PC(provided by Client)

Voice files can be moved:

in minute intervals

daily

weekly

monthly

A user configures Replay Server software to move voice files from each Replay Box to the Central Location.

Configuring Replay Boxes

Voice Files

Voice files can be scheduled to be periodically archived from Central Location.

Central Location

Automatic Archive of Voice Files

Archive Location

Replay can be scheduled to archive:

previous month files on a specified day of a month(i.e. archive files for the previous month, on 28th day of this month, at 1:00 AM)previous week files on a specified day of a week (i.e. archive files for the previous week, on Sunday of this week, at 1:00 AM)previous day files at a specified time of a day(i.e. archive files for yesterday, today, at 6:00 PM)

Voice Files

Voice files can be scheduled to be periodically deleted from Central Location.

Central Location

Automatic Delete of Voice Files

Replay can be scheduled to delete:

previous month files on a specified day of a month(i.e. delete files for the previous month, on 28th day of this month, at 1:00 AM)previous week files on a specified day of a week (i.e. delete files for the previous week, on Sunday of this week, at 1:00 AM)previous day files at a specified time of a day(i.e. delete files for yesterday, today, at 6:00 PM)

Listening to recorded telephone conversations

Recorded voice files can be accessed via Tapit Web Reports.

For example if you would like to listen to a phone call for extension 101, made on 1/29/2007 between 3:00 PM and 4:00 PM, you simply run the Detail Activity by Extension/Date report with appropriate criteria.

Enter Criteria into reports filter screen and Click on Create Report

Click on a desired call record on a detail activity report.

Replay Web finds the corresponding voice file and automatically plays the recording.

If you do not wish to listen to this recording in its entirety double click anywhere on the empty space of this slide to continue.

Trisys, Inc.

215 Ridgedale Ave

Florham Park, NJ 07932

Tel: 973-360-2300

Fax: 973-360-2222

Internet: www.trisys.com

Email:[email protected]