Satellite Cable

HDMI

Plug in Power cable last AV

Current Decoder

Replacement Decoder

Audios Scarts ETHERNET

Replacing the My Sky & My Sky+ Decoder Where possible, place the replacement decoder on top of the current decoder and swap the cables over

one by one. If the decoder is in a TV cabinet, there should be some slack on the cables to allow the decoder to be taken out, you may need an object that is level to the cabinet to rest the decoder on for the swap over. HINT: Before you start , please take a photo of the back of the decoder with your phone.

That way, after the swap you can check that it looks the same as in the photo.

- Unscrew the satellite cable from current decoder and screw into input 1 of the replacement decoder

(located - back right side if looking from the front) NOTE: Input 1 MUST be used for satellite cable connection

- Swap over HDMI cable and/or AV cable (if applicable)

- Swap over OPTICAL cable if you are using one for separate audio

- Swap over ETHERNET cable if it is hard wired to a router

- Plug in the power cable (located - back left hand side if looking from the front)

- Allow the decoder 3-5 mins to load

Locate and open the smart card slot cover situated at the front right side of the current decoder

Move the smart card from the current decoder and firmly insert it into the replacement decoder

Insert smart card this side up and with the red triangle pointing

into the decoder then close the cover

1. Unplug the power cable at the back of the current decoder and let the decoder sit for 30 secs before moving. Leave the TV on the designated input channel for Sky viewing.

2.

3.

- Once you see the red standby light (on decoder), press the button on the Sky remote to view Sky

4.

Devices connected to your Decoder

If you have other devices connected to the decoder, they will continue to work

and do not need to be setup again.

You only need to swap over the AV cable from

the old decoder to the replacement decoder

Sky Modulator Skylink Wi-Fi

You only need to swap over the ETHERNET cable

from the old decoder to the replacement decoder

DVD/Video Recorder

You only need to swap over the AV cable from

the old decoder to the replacement decoder

Amplifier/Sound Bars

You only need to swap over the optical or Coax

cables from the old decoder to the replacement

decoder

Connecting the Decoder to the Internet

ON DEMAND SKY BOX OFFICE

All decoder installations include: Connecting the decoder to the Internet via your home Wi-Fi network or direct to router. You will enjoy the

benefits of extra services offered by Sky

Thousands of online content available for

download straight to your decoder

Content available for purchase, Download

straight to your decoder

To complete the decoder replacement process, please refer to “Steps to setting up ON DEMAND on the next page

Recording Sky & On Demand

If you use the recording function and/or On Demand, please call Sky to ac-

tivate these functions on 0800 759759.

Steps to setting up ‘On Demand’

1. Press Button setup You will see “FAVOURITE CHANNELS” In the menu screen highlighted in BLUE

Using the Sky remote

2. Press Twice to highlight INTERNET CONNECTION

select

Then press select

3. Press select To select your Network

It will now search for your Wi-Fi Network and once found will

display this screen

4. Use the Remotes numeric pad to enter your Wi-Fi password

5. This box will be displayed on screen for a successful connection

6. Press to exit the setup.

It will display

“Please enter password”

Then press select To Enter

You can now view On Demand

Internet ConnectionSetup and test you MY SKY Internet Connection

SETTINGS GUIDE PLANNER ON DEMAND SEARCH APPS

11:21am

Internet Connection

The Strongest Network

Smith Family Network

Free Wi-Fi…NOT

Stay off my Wi-Fi

Authorised

YOUR NETWORK WILL SHOW IN THIS LIST

Sky not working?

FAULT POSSIBLE CAUSES SOLUTION

Decoder has no

power

Power not turned on at the wall socket

Power cable not plugged in at the multi-board

Power cable not fully inserted into the decoder

Decoder is faulty

Check the power at the wall is switched on

Ensure power is plugged in at the multi-board

Check power cable is inserted firmly into decoder

Contact Sky customer services on 0800 759759

Atmospheric

Conditions/T100

message on screen

(orange light showing on

front panel of decoder )

Wrong satellite input used at the back of decoder

Loose satellite connection at the back of decoder

Decoder LNB setting may need changing

Satellite cable connector is broken

There is no signal from the dish

Check satellite cable is screwed into INPUT 1

Tighten the satellite connection on Input 1

Refer to “Steps to changing the LNB frequency”

Contact Sky customer services

Contact Sky customer services

Decoder showing

green light, but no

pictures on TV

TV power is off or on standby

TV not set to designated HDMI input for decoder

HDMI cable is not connected properly

HDMI cable is faulty

Decoder HDMI output is not working

Turn TV power on

Check TV is on the right HDMI input for decoder

Check HDMI cable is plugged in on decoder & TV

Replace the HDMI cable

Decoder needs to be replaced

‘Please insert card

Message’ C001 on

screen

Smart card is missing from decoder

Smart card is not fully inserted in the card slot

Card reader is not reading the card microchip

Check if the smart card is in the decoder

Smart card needs to be firmly inserted

Contact Sky customer services

For most issues, a power reset would be the first tip to try before you perform troubleshooting.

To perform a power reset on the decoder

Open the card slot cover at the front right side of the decoder

Press & hold the red button until the decoder powers off

Release the button & allow 3-5mins for the decoder to reset

Troubleshooting Tips Below are some steps for troubleshooting, but if they don’t work please contact Sky

Troubleshooting Tips

FAULT POSSIBLE CAUSES SOLUTION

Re-Insert Card

C001 message on

screen

Smart card is upside down or other way around

Smart card microchip is faulty

Card reader is not reading the card microchip

Refer to ‘Replacing decoder’ instructions Step 2.

Contact Sky customer services on 0800 759759

Contact Sky customer services

Recognition of

viewing card in

progress C043

message

on screen

The smart card requires activation for viewing Contact Sky customer services for activation

Can see picture, but

there is no sound

TV volume is turned down

Sky volume is turned down

HDMI cable may not be plugged in properly

HDMI cable is faulty

Turn up the TV volume

Turn up the Sky volume

Check HDMI cable is plugged in on TV & decoder

Replace the HDMI cable

I can’t

PAUSE or

RECORD

PVR service is not activated on the account

Decoder hard drive is faulty

Please call Sky to activate PVR service

Contact Sky customer services

HDCP message keeps

appearing on my TV

A problem with the physical connection between

the TV and the decoder via HDMI. This is only a

warning message which can be turned off

- On your Sky remote, Press the SETUP button

- Scroll to PICTURE and press SELECT

- Select High Definition & go to HDCP warnings

- Change ‘enable’ to ‘disable’ and press green

button to save

- Press the Sky button to exit

I can’t view channels

that I’m subscribed to

The services on your Sky account require

Updating or Re-Activation Contact Sky customer services for activation

On Demand is not

working

Internet Connection needs setting up

Internet Connection has stopped working on

decoder

Sky Link Device has stopped working

There is a problem with your network

Refer to ‘Steps to setting up On Demand’

Check Internet Connection on Sky menu to check if

still connected to your network

Follow setup instructions again

Reset Sky Link Device, pull out power for 15 secs

and re-insert the power. If fails the device needs to

be replaced

Check that other devices are connected to your

Network, if not contact your ISP

Steps to change the LNB frequency

1. Press Button setup

Using your Sky remote

2. Press 0

3. Press

4. Press

7 5 9 then select Button

select

You will see “FAVOURITE CHANNELS”

In the menu screen highlighted in BLUE

You will see “LNB SETUP”

In the menu screen highlighted in BLUE

Again to access LNB SETUP

You will see “22khz Tone Use (LNB Type)”

In the menu screen highlighted in BLUE

To scroll down to “High Band LO Frequency”

5. Press 1 1 3 0

1 0 7 5

0

0

For changing from 10750 to 11300

For changing from 11300 to 10750

6. Press Button to SAVE settings, then to exit

or

Your LNB frequency will either be 10750 or 11300, If it is set to 10750 and you have

atmospheric conditions, change the LNB setting to 11300 by following the steps