Repipe 1 customer review letters

"Repipe1 clients get great for the price of good...

because our clients deserve the best!"

Repipe 1 Inc.

Address:

23679 Calabasas Rd. #691

Calabasas, California 91302

Contact: 866-REPIPE-1

(866-737-4731)

Website: www.repipe1.com

Repipe 1 Customer Review

Repipe 1 Customer Review Contact: 866-REPIPE-1 (866-737-4731)

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September 29, 2010

To: Jim Michaelson, General Manager

23679 Calabasas Rd., Suite 691, Calabasas, CA 91302

Jim,

I want to thank you and your very capable, and efficient

crew for re-pipeing our home.

After experiencing one slab leak about 8 years ago in this

same house, I was driven to avoid the invasive approach to

include pavement breakers destroying our floors to expose

the copper pipes inside our concrete slab.

I called you on Saturday, September 18, 2010 to introduce

the slab leak issue. You met with me on Monday,

September 20, 2010 to confirm the slab leak and explain the

re-pipeing process vs the invasive process.

I signed your proposal on September 20, 2010 and your crew came at about 8:00 AM Monday,

September 20, 2010. They stayed until about 9:30 PM with the water on and the debris cleaned

up.Tuesday at about 8:00 AM your patch crew showed up to do the prep work in advance of the

inspector.

The Inspector for the City of Irvine appeared about 11:00 AM and was both impressed with the

work performed and the clean up.

The inspector checked each and every joint both inside and outside our home, signed off on the

job and complimented me on my selection of contractors.

Your patch crew was driving down our driveway by 3:00 PM and there was no evidence that any

re-pipeing activities had occurred.

We had a birthday party on Saturday 26 for my wife that included 80 + guests … no one noticed

anything had happened, most importantly, no one believed me that our home had been repiped in

the time frame claimed.

You and your staff are my “new best friends”.

Thank you for your expertise, honesty and doing exactly what you promised in the nearly

impossible time frame required.

Kindest Regards,

Richard and Susan Steele

Irvine, CA


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September 21, 2010

Mr. Jim Michaelson

Repipe 1

23679 Calabasas Rd., Suite 691,Calabasas, CA 91302

Dear Jim,

It is never good when you have a leak under the slab of your house and know that the repair can

run thousands of dollars, sometimes take weeks to complete and leave a mess.

We did get a lucky break when Repipe 1 was suggested as a reputable repair company that

focuses on problems such as ours.

Another break came our way when Jose and his crew were assigned our job. His crew arrived on

time, were expert workmen, made sure we had water on in the house as quickly as possible and

completely cleaned up the job site every day. The work was first rate and the city inspector

remarked that it was an excellent repiping job.

When the patching began we did not believe that the walls would ever be the same. But now that

job is done we are very pleased with the results. As we repaint the walls we cannot tell where the

holes were. It is an excellent, professional job.

Thank you for a job well done. We would gladly recommend Repipe 1 to anyone with this type

of problem.

David and Susan Brown


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Tuesday, 31 August 2010

REPIPE1

23679 Calabasas rd, Suite 691, Calabasas, CA 91302

Dear Mr. Michaelson,

I'm providing you with a brief note to thank you for the professional work Mike's team

completed on the copper re-pipe of my home. I was impressed by their professionalism and

tireless work effort. They performed superb work and ensured I understood everything that was

taking place at all times.

Thank you again for your assistance and the excellent service. Please feel free to reach me

anytime at 858-278-0868

Joe Rossi

5830 Mission Center Rd

San Diego, CA 92123


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August 13, 2010

Dear Homeowners in the San Jose area:

My house has pipes that were from 1963. I have been putting off repiping for many years

because of the cost and hassle involved. When the water in my bathroom sinks became

discolored I knew I can no longer wait. I called upona few repipe specialists. I received 3quotes.

All of them were professional and explained what needs to be done. I was quoted prices but

those were subject to "on the job findings" so if they couldn't repipe my home the same way the

sales rep explained I may end up paying more. This was very concerning to me.

When Jim from Repipe 1came to give mean estimate, he gave me everything that needed to be

done straight up. The estimate he gave me was exactly what I ended up paying. Jim said we do

not subcontract and we have a professional crew that will work around any problems. That's

exactly what happened.On the first day four workers showed up at 0800am. They explained what

had to be done. They were extremely knowledgeable and creative in working around some of the

challenges especially with my upstairs room. They used PEX to repipe my entire house. The next

day they replaced the main line.

Everything went so smooth.When the city inspector came in he was very extremely picky. He

examined almost every detail of the Job and gave three minor correction notices. I called Danny

shortly afterwards and Danny said "We will correct everything that was noted and you will not

have to pay a cent until you are100% satisfied". At 7:00pm that same day, a VAN pulled up at

my drive way and the same four workers from Repipe 1 knocked at my door and asked if they

can come in and fix the three correction notices that were pointed out by the City Inspector. I let

them in and by 10pm they were completely done.

A few days later the same City Inspector came in and signed our permit. He said everything was

done to code. The patchers were waiting during the inspection to patch up the walls. In less than

6 hours I had my two-story home with three bathrooms patched up and with texture. They even

patched a couple of areas that I have been meaning to patch for a year! The walls were patched

to perfection that didn't even require painting!

I will not hesitate to call upon Repipe1again. There is a big difference when the owner of the

company gives you a call and says we will do everything to your satisfaction, versus a sales rep

giving glossy brochures but with hidden agendas.

The customer service I saw from Repipe 1 is worth every penny!It's been 8 weeks since I had my

home repiped and we could not be happier. I can have three of my family members taking

showers in 3 bathrooms even with the lawn sprinklers on, and the water pressure is still strong.

Jim and Danny were honest, professional and very courteous. The crew Repipe 1 workers are

extremely knowledgeable and very hardworking. The lifetime warranty is another peace of mind

that makes Repipe 1 stands out from the rest.

Rami. K.

West San Jose


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June 12th, 2010

Dear Mr. Michaelson,

I just wanted to send a brief message to tell you how very satisfied we were with your services.

All the staff was kind and courteous. You completed the project on time as promised and the

repairs to the walls are like new. And I guess most of all, the price was right!

Thank you, thank you, thank you, your company saved us from a very costly repair. You may

use us as a reference anytime.

Sincerely yours,

Alaa & Pat Hassan

San Marcos, CA


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May 25, 2010

To Jim and the staff of Repipe1,

I would personally like to thank you, and your company for the outstanding job of repiping my

house. The selection process to hire your company was not only based on your low price, but

also from the professionalism you showed during your visit, and from the previous customers I

had spoken to regarding their own experiences.

Prior to hiring your company, I received two other bids for the same job and both bids were at

least $1500 higher. One company was over $2000 higher and they were not going to do the all

the work that your company was going to do.

The other company whose name I will not mention immediately turned me off with their high

pressure sale and scare tactics. Not only did I not appreciate the tactics being employed on me,

but I became irritated when the gentleman from the company would not leave my house unless I

signed on with them! I finally had to be forceful and tell him to leave. I also did not appreciate

the fact that he completely bad mouthed the other companies stating that they all did sub-par

work including the materials used. Well he couldn't have been more wrong.

A week after hiring your company, your crew showed up at my house and did a walk thru with

me regarding what they were going to do, how they were going to do it, and best of all when the

water was going to be turned off. "Angel" and his two other co-workers started right away,

putting down tarps and taping up plastic so that dirt and dust would not enter other areas of my

house. I appreciate that. They were very neat and cleaned up after themselves. While repiping the

bathroom, one of the workers alerted me of the active termites in the wall that he had opened up.

Had the wall not been opened up, I would have never known of the problem. By the end of the

day, I had new PEX and copper lines installed throughout my house. The crew did not leave until

they personally checked and inspected every single faucet and water hook up in my house. They

also were very friendly in answering all the questions that I asked of them throughout the day.

The following day, the city inspector came out and had nothing negative at all to say about the

work performed. The day after, a different crew came out to repatch all the holes, repair the

stucco, and concrete. I forget their names, but they were a father-son duo. They were very

friendly, fast, and clean. They were able to finish all the work in about a half a day. Overall, my

wife and I were very impressed with the work done and feel that we really got our money's worth.

I would highly recommend your company to anyone looking to repipe their home.

Sincerely,

David Maron

Pleasant Hill, CA


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May 20, 2010

Kurt & Kelly Lahr

130 Port Royal Ave, Foster City, CA 94404

Where do we start …You guys ROCK!!! You have literally changed our lives. I know it sounds

silly, but it’s totally true.

For years we have been cursed with extremely low water pressure. It had become a way of life to

turn off the washing machine or dishwasher when we needed to take a shower. Both showers on

at the same time, was unheard of. It was common practice to turn on the kitchen faucet, and wait

and wait for the trickle of water to become hot enough to wash our dishes. Oh, we shudder at the

thought of the gallons of water that were wasted over the years. We even had hollow ice cubes

because our ice maker wasn’t getting enough water pressure to fill up the tray! It was pathetic –

but that’s just how it was in the Lahr household … until Repipe 1 showed up.

At the beginning of this whole process we were a bit nervous due to cost, holes in newly

remodeled and painted walls, permits, and how long it would take. We called around and

received a few quotes. Not only was Repipe 1 lowest, but the most professional. They took care

of everything. Jim was such a pleasure to work with. He went step by step through the whole

process and completely put our minds ease. He was also quick to respond to any our questions or

concerns. We figured, with Jim as the company’s representative, we were definitely in good

hands.

On Friday morning, Angel, Andrew and Salvador showed up bright and early. We did a walk

through the house and they got right to work. In one day they had the entire house repiped, new

shower/bath fixtures installed, a new kitchen faucet, a new water heater installed, and the water

back on by 5pm. On Saturday, they came back and installed the main water line, tweaked a few

items, and cleaned everything up. We were so grateful for how respectful Angel, Andrew, and

Salvador were of our needs and our house. By Saturday – our lives were officially changed

forever. On Sunday, we had the washing machine, dishwasher, and someone was taking a

shower in the master bath and not one complainant. Our daughter even flushed the toilet during it

all!

Two days later, they had a patch crew come out and patched up all the holes. I seriously think

that the patch jobs look better than the area did originally.

Thank you so much, we couldn’t be happier!!!!

Sincerely,

Kurt & Kelly Lahr


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May 18, 2010

Repipe 1

We wanted to write and thank Repipe 1 for an excellent job repiping our home.

After discovering a leak in our hot water pipes under the slab in our kitchen, we interviewed

several companies. From leak detection companies, to total repipe companies.

Of the repipe companies we interviewed, Jim Michaelson, and Repipe 1 stood out as being the

best.

Jim was professional and answered all of our questions.

Once we decided to go with Repipe 1, our home was scheduled for repiping within a week.

The crew was fast, and courteous. They covered all of our furniture, and cleaned up after

themselves before they left every evening.

We can't say enough wonderful things about Repipe 1. Please feel free to give any of your

potential customers our phone number 707 746 6101, if they'd like to talk to us about our repipe

job.

We are so happy with our new pipes!

Thanks again Jim!

Sincerely,

Debbie and Julian Fierro

Benicia, California


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May 10, 2010

Attention: Jim Michaelson

General Manager

Repipe 1

Dear Jim;

Please tell the CEO of Repipe 1, how pleased I am with the recent repipe job completed by

skilled company workmen. All workmen were very courteous, professional, well trained and

careful to make me as comfortable as possible during the installation phase. They were

meticulous about cleaning up my home before leaving. I was also impressed how the project was

completed in a timely manner just as your company had promised. Upon final patching and

repainting the minimal wall holes, there were absolutely no visible signs that the Repipe 1 crew

had ever been here. I now have peace of mind that I do not have to worry about any water leaks

in my unit here in Leisure Village, Camarillo, California.

Sincerely,

Blanche Bell


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April 21, 2010

To: Jim Michaelson

Manager, REPIPE 1

Jim,

I would like to thank you for giving us a painless experience in re-piping our home recently.

Your plumbers, Larry and his crew were the best in explaining what they were going to do and

keeping the area always clean. They went beyond what we expected and it was a pleasure to

have them in our home. The PEX piping also made things so easy to install. Your drywall

patcher was detailed and really cared about how his work looked. After he was finished and we

painted the patches, you can’t tell where the repairs were.

Overall, between your economical pricing and expert workmanship, I would recommend your

company to my friends and family anytime. Again thank you for your service and help in solving

the constant leaks in our slab.

Regards,

Tony Catizzone,

2076 Vivian Court

Tracy, CA 95377


12

April 12, 2010

Danny:

Just a quick e-mail to let you know how pleased Mrs. Karshner and I are with the excellent work

done by your repiping and patching crews. Each was fast, professional and courteous and left the

premises in immaculate condition. I will be happy to recommend REPIPE1, and you may feel

free to refer potential clients. Have them contact me at the phone number listed below.

Thanking you again for your terrific service, I remain

Yours sincerely,

Roger Karshner

Rancho Mirage, California

760-770-9616


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March 29, 2010

Danny,

I just wanted to let you know that your team did a great and professional job with the re-pipe of

our house. Because I had already finished remodeling our home I was worried about how much

damage there would be to the walls once it was finish.

Your guys however, did a remarkable job with their finish work and texturing of the walls. I had

minimal painting to do after they were done. In regards to the PEX permits I wanted to thank you

for making it a smooth process with my city inspectors also.

Regards,

Dean Seymour

Westminster, Ca


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Repipe l

I want to thank you very much for the great job Mike's crew did under the circumstances they

incurred. The crew was very kind and answered all of the questions that my wife and I had. I

reference to the repipe job.

The experience we had with the guys was a rewording and educational experience. Mike and his

crew should be rewarded for the excellent way they did the repipe job. I would recommend your

company to anyone who needs to have this service done!!!

Feel free to call me or have any of your customers call me for a reference. Thanks again for the

fast and outstanding way your crew conducted themselves while at my home.

Randall Mclnnis

44330 Meyer Drive

Lancaster, Ca 93536


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