REPAIRS & MAINTENANCE - Bournemouth...3 Freephone 08000 281870 REPAIRS & MAINTENANCE HOW TO USE THIS...

REPAIRS & MAINTENANCE

12

Freephone 08000 281870


The following table will help you to identify who is responsible for the repair:

Structure & external Coun

cil

Tena

nt

Leas

ehol

der

Drains, gutters & external pipes 4

Roof, fascia, soffit & chimney stacks 4

External walls & rendering 4

Outside doors, windows, frames & sills 4

Door entry system to flat blocks 4

Replacement or additional door entry keys or fobs 4 4

Pathways & steps 4

Door number & letter plates 4 4

Gates 4

Communal washing lines & posts 4

Dustbins & household rubbish removed 4 4

Garages & outbuildings 4

Boundary fencing repair/replacement 4

Provision of new fencing 4 4

Gaining entry to a property after loss of keys 4 4

Communal entrances, halls, stairways & aerials 4

Lifts & lighting 4

Door entry phones, fire alarms & smoke detectors 4

Freephone 08000 281870 22


Structure & installations in your home Coun

cil

Tena

nt

Leas

ehol

der

Internal walls, floors, ceilings (repairs, not decorations) 4 4

Internal doors & door handles 4 4

Plaster work to walls & ceilings 4 4

Replacement of vinyl floor tiles 4 4

Repairs to basins, baths, sinks & toilet 4 4

Water heaters & central heating equipment 4 4

Bath panels 4 4

Kitchen units & worktops 4 4

Repairs or replacement of taps, plugs & chains 4 4

Changing fuses, plugs, light bulbs & fluorescent tubes 4 4

Clearing blockages to sinks & baths 4 4

Window cleaning 4 4

Internal decorations 4 4

Upkeep of garden areas (unless communal) 4 4

Broken glazing 4 4

Disconnection & reconnection of cookers & fires 4 4 4

Plumbing in of washing machines 4 4

Environmental treatment for infestation of wasps, vermin, fleas, ants & silverfish 4 4

Repairs due to damage caused by resident, resident’s family or visitors 4 4

3 Freephone 08000 281870


HOW TO USE THIS GUIDE TO REPORT A REPAIRWe are committed to improving the repairs service for our customers. The next few pages contain diagrams of the most common repairs reported. Please use these as a guide to help you and quote the page heading and item number shown in the box. Our repairs staff will be able to see the diagrams on their computer screen.

Sometimes a surveyor may need to visit your home to make a diagnosis of exactly what is wrong. If your repair is of a very urgent nature a trades person will call as soon as practically possible. For other repairs we will try to offer you an appointment (morning or evening time slots). You will also receive a repairs receipt in the post.

Please don’t forget to ask for identification.

Freephone 08000 281870 444


1. Loosebath panel

2. Leakagebetween bathand wall

3. Broken or missingplug and chain

6. Dripping tap

7. Leaking tap

8. Loose fitting tap

9. Broken tap

10. Blocked bath

11. Waste broken

12. Waste fitting broken

5. Broken showerswitch

4. Showerunitbroken

BATHS & SHOWERS

5 Freephone 08000 281870


1. Missing door number

2. Sticking doorat top

3. Bell notworking

4. Brokenletterbox

5. Rottenweatherboard

6. Door stickingat bottom

7. Damagedthreshold

8. Looseframe

9. Damagedframe causedby force

10. Brokenhinge

11. Brokenhinge

12. Doorsticking attop/lockside

13. Door sticking on bottom hinge side

DOORS — EXTERNAL

DOORS — INTERNAL

Freephone 08000 281870 66


1. Up and over doornot working properly

2. Up and overdoor broken

3. Broken ormissinglock

4. Broken locking bar

6. Missing or brokenpadlock and fitting

5. Missing or broken padlock

DOORS — GARAGE

7 Freephone 08000 281870


1. Any lock needs repair

2. Brokenoverheaddoorcloser

3. Adjustment neededto overhead door

4. Broken side doorcloser

5. Broken floor spring 6. New keys neededfor cylinder lock

7. Repairs neededto brokencylinder lock

8. Brokencylinder lock

12. Broken bolt 13. Broken plastic handles

14. Brokenmetalhandles

15. Broken securitychain

10. Broken morticedeadlock

11. Broken morticelock

9. Broken rim lock

DOORS — LOCKS & FITTINGS

Freephone 08000 281870 8


1. Stickingdoor at top/lock side

3. Brokenlockand handle

2. Brokenlock

4. Double glazedunit in dooris broken

5. Door sticking onbottom/hinge side

6. Draughtexcluderneedsreplacing

7. Spyhole requiredfor PVCu door

DOORS — PVCu

9 Freephone 08000 281870


5. Blockeddrain

1. Blocked soil stack

2. Leaking soil stack

3. Loose soil stack

4. Blockedsoilpipe

8. Broken or missinggully grate

7. Blocked gully

6. Loosemanholecover

DRAINAGE

Freephone 08000 281870 10


1. Blockedgutter

2. Brokenplasticbracket

3. Broken metalgutter fitting

13. Broken shoeon plasticdownpipe

12. Broken shoeon metaldownpipe

11. Loosedownpipe

10. Downpipeleaking

9. Blockeddownpipe

8. Brokenplasticstop end

6. Brokenplasticgutter

4. Leakingplasticgutter

5. Leakingmetalgutter

7. Brokenmetalgutter

GUTTERS & DOWNPIPES

11 Freephone 08000 281870


5. Broken singlelight switch

6. Loose light switch

7. Broken doublelight switch

1. Brokenceilingswitch

2. Brokencord toceilingswitch

3. Brokenlightpendant,lampholderand rose

4. Brokenbatten holder

8. Broken extractor fan

9. Brokensmoke detector

10. Brokenentryphone

ELECTRICS — LIGHTING & MISCELLANEOUS FITTINGS

Freephone 08000 281870 12


1. Broken Suffolk latch 2. Broken bolt

5. Gate not closing/opening properly

6. Brokengatehinge

7. Brokenpale ongate

8. Broken interwovenfence 1.8m high

9. Broken interwovenfence 1.2 — 1.8m high

10. Loose fence post

11. Loose chainlink fence

12. Metal gate/postneeds repair

4. Broken keepfor latch

3. Brokengate latch

FENCING & GATES

13 Freephone 08000 281870


2. Brokenrotary dryer

1. Broken line forrotary dryer

3. Brokenclothes post

4. Loose stone on top of wall

5. Step needsrelaying

6. Paving needs relaying

EXTERNALS

Freephone 08000 281870 14


1. Missing door number

2. Single wall tile needs renewing

3. Two or more wall tiles need renewing

11. Singletile needsreplacing

12. 2 or more tilesneed replacing

13. Rottenfloor

7. Damagedskirting board

6. Looseskirtingboard

4. Plaster on ceilingneeds patching

5. Cracked ceilingplaster

8. Wall plasterneeds patching

10. Brokenvent onwall

9. Crackedwall plaster

FLOOR, WALL & CEILING

15 Freephone 08000 281870


1. Time clockneeds repairing

2. Brokencooker switch

4. Loosesocket

3. Brokensingle socket

5. Loosesocket

6. Brokendouble socket

7. Consumer unit(fuse board)

ELECTRICS — POWER

Freephone 08000 281870 16


5. Radiator only partly warm:1st May — 31st October

4. Radiator only partly warm:1st Novemnber — 30th April

3. Broken storage heater

1. Service requiredfor gas fire (see GasSafety Advice, page 9)

2. Gas fire not working

7. 1 tile broken onsurround

6. Loose tileon surround

8. 2—10 tilesbroken onsurround

12. Bottomimmersionnot working

11. Immersiontemperaturewrong

10. Topimmersionnot working

9. Missingcylinderjacket

HEATING & HOT WATER

17 Freephone 08000 281870


1. Broken catch

4. Door not openingor closing peoperly

3. Broken hinge

2. Broken door

12. Water leakagebetween worktopand wall

11. Broken plasticdrawer runner 10. Broken plastic

drawer

9. Broken timberdrawer

8. Brokencatch

7. Brokendoor

6. Door notopeningor closingproperly 5. Broken hinge

KITCHEN UNITS

Freephone 08000 281870 18


Interlocking Plain Slate tile tile

1. Loosechimney pot

3. 1—3 rooftiles loose

4. 4 or moreroof tilesloose

5. 1 plain tilebroken

6. 2 or moreplain tilesbroken

2. Brokenchimney pot

7. 1 interlockingtile broken

8. 2 or moreinterlocking tilesbroken

10. 1—3 loose slates

11. 4 or more loose slates

12. 1 broken slate

13. 2 or more broken slates

14. 1 loose hipor ridge tile

15. 1 broken hipor ridge tile

16. 1 brokenhanging tile

17. 2 or morebrokenhanging tiles

9. Leaking flat roof

ROOFS

19 Freephone 08000 281870


1. Broken basinbracket plug and chain

2. Broken or missingplug and chain

3. Broken chromegrill in basin

14. Broken chromegrill in sink

4. Leaking tap5. Dripping tap

6. Broken basin tap

7. Loose tap

8. Water leaking betweenwall and basin

9. Loose basin

10. Broken basin

11. Broken basin trap

12. Broken basinwaste and trap

13. Blocked basin

15. Leaking tap

16. Loose tap

17. Broken sink tap

18. Dripping tap

19. Leakagebetween sinkand wall

20. Blocked sink

21. Broken sink trap

22. Broken sink waste pipe and trap

SINKS & BASINS

Freephone 08000 281870 20


1. Broken handrail bracket

4. Loose handrail

3. Broken handrail

2. Loose handrail bracket

6. Rotten tread

5. Loose tread

STAIRS

21 Freephone 08000 281870


15. Loose pan

14. Blocked pan

13. Broken soil pipeconnection

12. Broken flushpipeto low level cistern

11. Leaking flushpipe

10. Loosecistern

9. Broken handleor chain

8. Loose seat

7. Broken seat

6. Cracked pan

5. Broken flushpipeto high level cistern

4. Broken handle or chain

1. Brokenoverflow pipe

3. Cistern notflushing

2. Overflowingcistern

TOILETS

Freephone 08000 281870 22


5. Stop tap not turningoff or on

1. Burst water pipe

2. Leaking water pipe

3. No water supply

4. Partial water supply

If the overflow is running from the tank, the fault is most likely

to be the ball valve

6. Overflowing tank

WATER SERVICES

23 Freephone 08000 281870


1. Broken small clear glass

2. Broken small obscure glass

3. Broken small clear wired glass

4. Broken small obscure wired glass

5. Broken medium clear glass

6. Broken medium obscure glass

7. Broken medium clear wired glass

8. Broken medium obscure wired glass

9. Broken largeclear glass

10. Broken largeobscure glass

11. Broken largeclear wired glass

12. Broken largeobscure wired glass

WINDOW — GLAZING

Freephone 08000 281870 24


1. Small double glazedunit needs replacing

6. Broken hinges onPVCu window

5. Broken handle onPVCu window

4. PVCu window notopening or closingproperly

3. Large doubleglazed unitneeds replacing

2. Medium doubleglazed unitneeds replacing

7. Broken fastener onPCVu pivot window

WINDOW — PVCu

25 Freephone 08000 281870


1. Side opening window notopening or closing properly

7. Insecure window

6. Damaged sill

5. Broken bottomhandle on timberframe

4. Damaged frame

3. Broken side handleon timber frame

2. Broken hinge ontimber window

WINDOW — PVCu

We hope you found this guide useful.If you have any further queries please contact

08000 281870

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REPAIRS & MAINTENANCE - Bournemouth...3 Freephone 08000 281870 REPAIRS & MAINTENANCE HOW TO USE THIS...

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