Repair Your Computer in Windows Vista or 7 _ Www.winhelp

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By Margus Saluste, www.winhelp.us. Last modified: 2015-05-27.

When Windows Vista or 7 is not able to start even in Safe Mode, then most probably there are some errors or missing files on your hard disk that prevent Windowsfrom starting correctly.

Repair Your Computer (aka Windows RE, or Recovery Environment) is a set of tools for recovering Windows from such errors and it is available on Windowsinstallation DVD, and on hidden System Reserved partition in the beginning of the drive where Windows is installed.

Windows 7 users can also create a System Repair Disc to boot into Windows RE, or borrow one from friends - as long as the hardware architecture (32-bit/x86 or64-bit/x64) for installed Windows matches.

Here are some troubleshooting steps to try before using Repair Your Computer:

Last Known Good Configuration often solves booting and stability problems after installing software, drivers, or messing with Registry entries.Always boot to Safe Mode at least once - this often repairs corrupted file system and essential system files.If Windows is able to boot, use System File Checker and icacls.exe to repair corrupted system files.While Windows is running, use free WhoCrashed for determining BSOD (Blue Screen Of Death) causes.Also, Reliability Monitor might reveal faulty drivers or software.System Restore can help reverting back to a state when your computer was running normally.

Windows 7 users might be able to launch Repair Your Computer or Startup Repair from a hidden system partition. The two options are described later in this article.

The best way to get into Recovery Environment requires either Windows installation DVD or a System Repair Disc (the latter is available in Windows 7 only).

Non-OEM users can visit the Microsoft Software Recovery page and download Windows ISO image by entering product key.If you want a DVD instead of ISO (for a small fee), contact your local Microsoft support. See http://support2.microsoft.com/common/international.aspx for contactinformation.

OEM license owners can get further help from the http://support.microsoft.com/kb/326246 page.

Burn the downloaded ISO file to a blank DVD using CDBurnerXP. If you do not have the program installed, instructions are available in this article.To create a bootable USB drive instead, see the Create bootable Windows installation media on a USB stick guide.

If you do not have the disc (a common case for computers that have Windows Vista or 7 pre-installed) and your friends do not have a matching one either, you can usemy Data Recovery CD/USB for fixing errors on disk or repairing Master Boot Records (MBR), but other options of Repair Your Computer are unavailable.

Do not use Windows 7 DVD for repairing Windows Vista installations, or vice versa! You can only use the Command Prompt option on the disc to fix filesystem errors.If you can borrow a correct Windows installation DVD from a friend, make sure you get the right version: you can only use 32-bit Windows disc forrepairing 32-bit Windows installations and 64-bit Windows disc for fixing 64-bit Windows installations!

Windows 7 users can run Repair Your Computer or Startup Repair from a special hidden partition on hard disk.

The Launch Startup Repair option is offered automatically after Windows 7 detects that it failed to start the last time. If the failure happened just once due to power

failure during Windows startup, you can ignore the offer by pressing ARROWDOWN key on your keyboard to select StartWindowsNormally instead and thenpressing ENTER key.

Otherwise, you should use LaunchStartupRepair(recommended) option.

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Move to Startup Repair section.

To access the whole set of recovery tools without using the Windows 7 installation DVD or System Repair Disc, you need to open Advanced Boot Options menu rightbefore Windows 7 starts. After you power on your computer, you might see some full-screen logo or black screen with gray texts such as "AMI", "Intel", "TestingMemory", "Hard disk", etc. Press F8 key on your keyboard repeatedly right after you see such screen disappear. This will open Windows 7 Advanced Boot Optionsmenu. If you see the Select Boot Device menu instead, press ESC key to hide it and then press F8 key again a few times.

Use arrow keys on your keyboard to select RepairYourComputer and press ENTER key to confirm your selection.

Read on for detailed instructions on using the tools.

If your computer does not boot from DVD, read the Computer boot order on how to change boot order.

After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press somekey on your keyboard ( SPACE and ENTER are the most common ones ) within 5 seconds to launch Windows from the disc.

Windows will load some files from the disc, this takes time.

If using Windows Vista/7 installation DVD, Install Windows dialog appears. Select your preferred settings from Timeandcurrencyformat and Keyboardorinputmethodboxes. I suggest you leave Language to "English" here to better understand this article.If using Windows Vista/7 System Repair Disc, System Recovery Options dialog appears instead. Here you can only select the appropriate keyboard layout.

Click Next to continue.


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Windows installation media users will see a big tempting Installnow button. Do not click it! Click Repairyourcomputer in the lower left corner instead.System Repair Disc skips this step and continues with looking for Windows installations.

Recovery environment will then look for present installation(s) on hard disks. This might take up to a few minutes.

Click Next after the correct installation has been detected. If you have multiple versions of Windows installed, click the one that is broken.

If you see nothing listed here, your computer has a disk controller that Windows Vista or 7 is not able to detect by default. Click Loaddrivers, insert the CD, floppydisk or DVD that came with your computer or disk controller and load appropriate drivers from there. Your Windows installation will then be located.

In case startup problems (for example, missing System Reserved partition) are detected, another dialog stating "Windows found problems with your computer's startup

options" pops up. Click Repairandrestart to see if this resolves the boot problems.


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If you have several user accounts on the computer, you might have to log on using the account that has administrative rights. Select an administrator's user name andenter the password.

System Recovery Options window then appears with the list of available recovery tools. The tools are almost identically named in Windows Vista and 7.

Let's see an overview of the tools next.Please note that if you are using a wrong media here - e.g. Windows Vista installation DVD on Windows 7 PC, or 32-bit version of System Repair Disc on 64-bit

Windows - you are able to use the CommandPrompt option only. While the other options are not disabled in the list, using these end with error messages and mightdamage your broken Windows installation even more.

The very first option to try in case Windows is unable to boot is the StartupRepair (see the two pictures above). Startup Repair will check the condition of yourhard disk and see if files needed to launch Windows are present. The process takes several minutes to half an hour.

If a problem is found, Startup Repair will try to fix it. This usually takes a few minutes for minor problems, but sometimes the repairs might last for up to half an hour.


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In case problems were fixed successfully, Startup Repair offers to restart your computer immediately to see if your Windows starts normally now. Often it does!

In rare cases, Startup Repairs launches again automatically and does some more fixing. Let it finish its job and Windows should start normally after the next restart.

In case Startup Repair was unable to locate or repair problems, you will see one of the following screens. You can click Finish to close Startup Repair and then try

some other method of restoring. Or you can click Viewadvancedoptionsforsystemrecoveryandsupport to return to the list of recovery tools.

After an unsuccessful repair of Windows 7, Startup Repair suggests using System Restore for fixing your computer. If Startup Repair was your first step in fixing

Windows 7 problems, I suggest you click Cancel here and try other recovery tools first.

If you've tried all other tools already, click Restore button. Please remember that this System Restore operation cannot be undone - while you will not lose yourdocuments, e-mails, pictures, videos and other personal data, some programs might be removed during the operation. Read this tutorial about System Restore fordetailed instructions.

After clicking Cancel, Microsoft asks to send some information about the problem to their servers to help creating solutions for such situations. This will not send yourpersonal information to Microsoft, just data about your computer configuration and problems not repaired.

If you are really concerned about your privacy, click Don'tSend. If you would like to help Microsoft a bit, click Sendinformationaboutthisproblem(recommended).

To check for and fix errors on disks, click CommandPrompt in the list. This is the second must-follow step in troubleshooting Windows startup problems. It also helps


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in case of error 0xc000021a that might appear after installing the latest updates - the most common cause for this is file system corruption.

A black Command Prompt window opens on drive X. The X: is a special temporary disk created entirely in the Random Access Memory (RAM) of your PC. No harddisk space is used for this drive.First, we need to locate the drive where Windows is installed. Most probably this is a drive with letter C, D, E or F.

Type echolistvolume|diskpart and press ENTER . This will display all drives/volumes/partitions available. You need to use this command to verify that nopartition/volume is listed as having RAW file system type.

Ignore all volumes that have CD-ROM for Type.The volume that has "System Rese" (part of "System Reserved") written in Label column, is the recovery partition, and it typically has drive letter C in Ltr column. Suchpartitions are usually small in size - about 100 megabytes (MB). You should check this partition for errors, too.Please note that not all computers have the recovery partition.

So, in the example above, the Windows 7 partition has drive letter D (note the Ltr column). You can also use the Size column for verifying that you have located thecorrect one. Do not mix up megabytes (MB) and gigabytes (GB).

To double-check the Windows drive letter, type bcdedit|find/i"OSDEVICE" and press ENTER .This outputs something like osdevice partition=E: where the very last letter is your Windows/system drive letter. It might be some other letter in your case.

In case your Windows partition showed up as RAW in Fs (File System) column, you still need to run chkdsk and take note of the results. Normally, Windows partitionshould list "NTFS" in Fs column.

Now type chkdsk:/F/X and press ENTER . Replace with the letter of drive where Windows is installed (or thedrive that has files badly messed up), for example chkdskd:/F/X or chkdskc:/F/X.This command will find and repair errors on the partition/volume (the /F switch) and if required, unmount it first (the /X switch).

If you want to run a full disk check with recovering data from unreadable clusters, use the chkdsk:/R/X command instead. Note thatthe exhaustive test might take several hours to complete.

The process might take quite a while (up to an hour without the /R switch, and several hours with the /R switch). After it is completed, verify that there is a line stating"Windows has checked the file system and found no problems" in the report.If there were errors on the volume, repeat the last command (press ARROWUP key to recall the last command) until the no problems message appears.

Please check other partitions, especially the 100 MB "System Rese" one for errors, too. If you have more than one hard drive installed or more than twovolumes/partitions, do not forget to run disk check on these - this might solve your problems.

If Windows partition was listed as RAW in diskpart and you see the "A disk read error occurred c0000185" message before chkdsk completes, you need to eitherreseat or replace hard drive cable (turn off your PC, disconnect power cord, then unplug and replug the SATA or IDE cable both on motherboard side and harddrive/SSD side). If your PC case is very dusty inside, clean it with compressed air before reseating or replacing the cable.Another method that works surprisingly often in this case, is resetting BIOS/UEFI to defaults. Reboot your PC and press F1 , F2 , F10 , F12 or DEL (aka DELETE ) keyto get into BIOS/UEFI (the correct key is usually displayed on screen first). On some computers you might have to press ESC key to see options list. Then find and usethe option that is similar to "Restore defaults" or "Load defaults". Intel motherboards have F9 key for this purpose.Please note that you might encounter the "Windows failed to start, File: \Boot\BCD, Status: 0xc000000f, Info: The Boot Configuration Data for your PC is missing orcontains errors" screen after resetting BIOS to defaults. This can be easily fixed with bootrec as shown here.If reseating/replacing SATA cable and resetting BIOS/UEFI to defaults does not help, run Memtest86+ to verify that RAM modules are working correctly. If a RAMmodule has errors, remove or replace it.

Ignore any failure messages about event log: this is because event logs are not available in Recovery Environment.


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After chkdsk repairs file system errors on all volumes, close Command Prompt window and then click Restart in the System Recovery Options menu and try startingWindows normally and see if the problem has been solved. If no disk errors were found, read on.

You can also try restoring missing system files using the SFC (System File Checker) tool. This is useful in cases where Windows boots up, but all you see isblack screen with mouse pointer and keyboard shortcut CTRL+ALT+DEL does nothing.

Type sfc/scannow and press ENTER . Let the scan finish, it will take about half an hour.If you see the error message "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.", use alternative command sfc

/scannow/offbootdir=C:\/offwindir=D:\ (replace D:\ with the correct drive letter for your CD/DVD drive if necessary).

If disk check did not resolve error 0xc000021a, you need to revert pending updates using DISM. Sadly, this DISM command is available for Windows 7 only.

First, check the letter for the drive where Windows is installed using bcdedit|find/i"OSDEVICE" command.Then type dism/image:D:\/cleanupimage/revertpendingactions (replace D:\ with the correct drive letter for your Windows drive) and press ENTER .Ignore any error messages about scratch directory size.

Close Command Prompt window and and click Restart button to see if this helped to get your PC running correctly again.

If Windows Vista or 7 BCD (Boot Configuration Data) becomes corrupt after a crash, power outage or some other reason, you'll encounter messages with error code0xc000000e "A required device isn't connected or can't be accessed", 0xc0000001 "A required device isn't connected or can't be accessed", 0xc000000f"The Boot Configuration Data for your PC is missing or contains errors" or or 0xc0000034 "Boot Configuration Data file missing required information" whilebooting.

Please note that all partitions must be listed as NTFS or FAT32 in Fs column of echolistvolume|diskpart results, otherwise there is no point in runningthe following commands. If you run the following commands on RAW file system, you might kill boot sector data and end up with a computer that isunrepairable! Sure signs of a completely messed up drive are errors "The first NTFS boot sector is unreadable or corrupt" and "Unable to determine volume versionand state. CHKDSK aborted." while running disk check.

This is your final warning: you must type echolistvolume|diskpart , press ENTER key and verify that no volumes have RAW listed in Fs column beforetrying the bootrec commands. In case even one volume or partition is listed as RAW, stop now and see how chkdsk results can sometimes reveal the cause forWindows partition listed as RAW.

Did you actually read the warning above and verified volume file system types? Then type the following commands and press ENTER after each one:

bootrec/fixmbrbootrec/fixbootbootrec/rebuildbcd

If you see a prompt to add one or more detected Windows installations after the last command, press A and then ENTER on keyboard. This means that BCD has beenfixed successfully: close Command Prompt and restart your PC.

In case the rebuildbcd command results in "The requested system device cannot be found" error, you probably have plugged your bootable USB drive into a USB3.0/3.1 port (color blue, or "SS/SuperSpeed" written near it). Shut down your computer, plug your drive into a USB 2.0 port and retry.

But in many cases, the bootrec/rebuildbcd command results in 0 total identified Windows installations instead. The screenshot below illustrates this situation:


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To resolve this problem, you first need to locate the drive where Windows Boot Manager resides. In Command Prompt window, type bcdedit and press ENTER .Locate the entry Windows Boot Manager (usually the very first entry with identifier {bootmgr}) and see the second line, device. In this example, the line reads"partition=C:", meaning that Windows Boot Manager is on the partition/volume with drive letter C. In many cases, the drive letter might be something different.

Run the following commands in case your PC is in legacy boot mode (uses BIOS, or is set to legacy boot). If necessary, replace drive letter "C" with the previouslydetected drive letter in the first two commands.If the first command fails with "Path not found" error, your PC is not in legacy boot mode, or you used a wrong drive letter. Do not worry, try the UEFI boot mode

commands instead, or double-check the drive letter from bcdedit output.

cd/dC:\Boot\ (if this command fails, your PC is probably in UEFI boot mode)attribC:\Boot\BCDhrs (removes hidden, read-only and system attributes from BCD folder)renC:\Boot\BCDBCD.old (renames BCD folder to BCD.old)bootrec/rebuildbcd (retries the rebuild)

In case your computer is in UEFI boot mode (the commands above resulted in "The system cannot find the file specified" error), use the following commands instead:

diskpart (opens Disk Partitioning tool)

selectdisk0listvolume (please note the number of the volume that has no drive letter assigned and has FAT32 listed in Fs column)selectvolume assignletter=Z: (gives drive letter Z: to EFI partition)exit (closes Disk Partitioning tool)

cd/dZ:\EFI\Microsoft\Boot\ (changes current folder in Command Prompt window)attribZ:\EFI\Microsoft\Boot\BCDhrs (removes hidden, read-only and system attributes from BCD folder)renZ:\EFI\Microsoft\Boot\BCDBCD.old (renames BCD folder to BCD.old)bootrec/rebuildbcd (retries the rebuild)

Now, in the Add installation to boot list line, type A and press ENTER . The new BCD is ready, close Command Prompt and restart your computer.

If Startup Repair did not solve your problems, and you have not used free Memtest86+ for checking if your computer's memory modules are fine, try Windows

MemoryDiagnostic. This will ensure that Random Access Memory (RAM) modules do not cause computer problems. A faulty module is the most common reasonfor software crashes and lockups.Please note that this check will take at least 30-40 minutes to complete.


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Click Restartnowandcheckforproblems(recommended) in Windows Memory Diagnostic dialog.

After your computer restarts, Windows Memory Diagnostics Tool will launch automatically. The test will easily take 40 or minutes. If your computer reboots or stopsresponding during the test, you should replace memory modules in your computer. Consult the computer reseller and the manual that came with your computer forthis.Check the Status column from time to time. If it says "No problems have been detected yet", your computer's memory is working fine.After the lengthy test is complete, your computer will restart. In case the Status was "No problems..." before the restart, you should boot from Windows DVD or SystemRepair Disc again and return to Repair your computer tools.

In case Windows Memory Diagnostic detected problems in memory modules, you should replace the faulty memory modules in your computer as soon as possible -failing RAM module(s) can easily recreate the problems and in the long run you will definitely experience data loss! Consult the computer reseller or the manual thatcame with your computer for replacement of memory modules.

Do not use your computer or try other recovery options until the faulty memory modules have been replaced!

The next step is to try SystemRestore from System Recovery Options menu. This works only while using the correct Windows installation or System Repair disc.Using Windows 7 media on Windows Vista installation (or vice versa) ends with an error message about no available Restore Points.

Please note that this System Restore cannot be undone (but you can still choose another Restore Point later). While you will not lose any of your documents, pictures,videos, e-mails, etc, all programs installed after the selected Restore Point will be deleted. You will have to reinstall these.


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Read detailed instructions on using System Restore.

In case nothing helped, you must restore the disk image backup of your computer. You do have a backup, don't you?

If you are using Windows Vista or 7 built-in backup, you can click WindowsCompletePCRestore or SystemImageRecovery in System Recovery Optionsmenu and try restoring a disk image backup. Detailed instructions on Windows 7 System Image Recovery are available in this article.If you are using free AOMEI Backupper, read this guide about restoring disk image using bootable emergency media.EaseUS Todo Backup users can follow the Restore disk image using EaseUS Todo Backup Free tutorial.

In case you do not have a backup, you can use my Data Recovery CD/USB or Puppy Linux to copy your documents, pictures, videos, music, etc to a flash drive orexternal hard disk. After copying is complete, reinstall Windows and all programs, copy your rescued files back to your computer and do start making regular backupsthis time.

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Repair your computer in Windows 8 and 8.1

Restore Windows RE in Windows 7, 8 and 8.1

This is not a support site, allow up to 72 hours for replies.Please keep your comments short and make sure they relate to content of the current page.Include error details (exact error message and code), they help a lot in solving your problems.Please use the Reply link in your own comment thread instead of starting a new one.Comments with links must be approved by www.winhelp.us administrator before they appear. Please do not post the same comment multiple times.Please do not promote other products. Repeat offenders will be banned.If some comment helped you solve a trouble, please leave a reply about it.


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26 Comments 1

umesh gangwar Hi I have a error code 0xc0000022 which I can only use my dell laptopin safe mode not normal mode what can I do to get rid of this code and use normal mode stepby step plz

www.winhelp.us Mod

Hi!First, please run Dell Diagnostics for your hard drive. After turning on your laptop, pressF12 key multiple times to open boot menu. Choose "Diagnostics" with arrow keys andpress Enter.

tasone Hi I have a error code 0xc0000022 which I can only use my dell laptop in safe mode not normalmode what can I do to get rid of this code and use normal mode

www.winhelp.us Mod

Hi Tasone! Do you remember what changed before getting the error - did you installupdates for Windows or for some other software, or did you add or remove somehardware?While in Safe Mode, open Start menu, type "cmd" without quotes, right-click the resultand choose "Run as administrator". In black command prompt window, type "sfc/scannow" without quotes and press Enter on keyboard. Let the process finish and retrybooting to normal mode.

tasone Hi I have done the CmD scan restart computer still coming up with the same errorcode

www.winhelp.us Mod

Hi Tasone!What were the results of the SFC scan? Any missing files, anything fixed?Please remember to write down and post results (or take screenshots),otherwise it is very difficult to troubleshoot such problems.

tasone Hi sorry that's true after the scan it said 100% complete it windowresource protection did not find ant integrity violations then I started it innormal mode it said there is a problem starting c: windows/system32/werconcpl./all access is denied

www.winhelp.us Mod

Did Windows actually start this time then? This error is often related to


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