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NOBODY DOES IT BETTER THAN

LJ HOOKER OAKLEIGH!

Professional, Personalised Service

Contactable 24 hours a day, 7 days a week

Consistent communication

Effective professional property advertising packages

Private property inspection – no keys are ever given out

Thorough tenant checks incorporating tenancy databases

You choose the tenant

Discuss all maintenance issues to seek instructions

Zero tolerance rent arrears policy

Qantas Frequent Flyer Points

Care, consideration and client service satisfaction

Genuine passion and dedication to property management

View Available Rentals

View Upcoming Rental Opens

Tenants Maintenance Request Form

Renting Tips

Renting Checklist

Why LJ Hooker

Renting

Home Renting Buying Selling Investing Finance

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Professional Property Management

Peace of Mind with LJ Hooker Oakleigh

It is our pleasure to submit this proposal for the management of your investment property.

LJ Hooker Oakleigh Property Management’s vision is to provide the most professional, informative

and dedicated customer service in the area in order to harness the development of long term client

relationships.

We understand that our customers define the standard of quality and service, and in turn, their loyalty

and trust must be earned. We are dedicated to developing client relationships both personally and

professionally and realize this by individualising client service and fulfilling their property

management needs accordingly.

Care and consideration is taken with each client to understand their investment expectations and level

of service they anticipate. Real estate codes of conduct and best practices are maintained at all times

to ensure that current legislation is adhered to and the landlord’s best interest is paramount at all times.

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Communication and commitment are vital in order to provide ongoing quality service to all our

cliental and continuing professional development ensures all agency staff have the leading industry

edge, offering landlords peace of mind with their investment property.

Our office is located locally in the heart of busy Atherton Road with a great volume of passing traffic

provided by the Oakleigh Shopping precinct.

The power of the LJ Hooker brand is one of Australia’s leading and most respected real estate brands;

we have over an 80 year period developed the profile, trust, experience, recognition and proven real

estate systems.

Level of service that you can expect

Assess property and provide a current market opinion

Advertise property effectively for ultimate exposure

Personally open the property for inspection

Screen & qualify potential tenants

Process tenant application forms, including relevant rental checks

Present processed applications to landlord for approval

Complete a concise condition report of the property including photographs

Complete and provide copies of all relevant documentation to landlord and tenant

Lodge property bond with the Residential Tenancy Bond Authority

Manage any property maintenance issue in consultation with the landlords instructions

Monitor rental payments to ensure they are paid promptly on the agreed date according to

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the Residential Tenancy Agreement

Disburse rental funds to landlord and creditors (rates installments, maintenance invoices as

instructed) within a reasonable time frame (7 working days) of receipting the rent

Conduct internal and external regular routine inspections of the property that comply with

the Residential Tenancies Act 1997

Implement appropriate rental increases in consultation with the landlord according to the

current rental market conditions

Adhere to all relevant legislation requirements at all times

Inform landlord of any concerns, issues or information relating to the property and/or tenant

where necessary

Vacate tenant, complete exiting condition report and claim bond where appropriate

Provide monthly/annual income and expenditure statements

Represent landlord at VCAT if the situation arises

Please note that all care and consideration will be taken to find the most suitable tenants and

effectively manage the property throughout the tenancy to minimise any risks associated with the

leasing of your investment property. If at any time during the tenancy you believe you are not

receiving the level of service you are adequately entitled too, please contact Cindy Hartnett (0407 504

616) immediately to promptly attend to your concerns.

Let me introduce myself!

PROFILE ON

Cindy Hartnett

Director

Licensed Estate Agent

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REIV Approved Property Manager

Commenced with LJ Hooker Oakleigh in 2003

Diploma of Business Administration in 2003

Assistant Property Manager in 2003

Assumed the Senior Property Manager’s position after 6 months

Member of the Real Estate Institute of Victoria (REIV) since 2004

Certificate III in Property Services (Real Estate Operations) in 2004

LJ Hooker franchise owner in 2005

Officer in Effective Control (Licensed Estate Agent) in 2006

First person in Victoria to be awarded the prestigious LJ Hooker Captains Club for

Excellence in Property Management in 2008

Member of LJ Hooker Captains Club for Excellence in Property Management

2008/2009/2010

Victorian President of the LJ Hooker Property Investment Management (PIM) Chapter in

2008/2009

Secretary for the Oakleigh Traders Association

Awarded best Property Manager for LJ Hooker in Victoria and Tasmania 2008/2009 and

2010/2011

REIV Approved Property Manager 2009

Victorian Treasurer of the LJ Hooker Property Investment Management (PIM) Chapter in

2010

Victorian Vice President & Treasurer of the LJ Hooker Property Investment Management

(PIM) Chapter in 2011

First person in Victoria to be awarded the exclusive Property Investment Management

Chapter of the Multi­Million Dollar Chapter of the LJ Hooker Captains Club 2011

References / Testimonials

My family and I have been working with Cindy Hartnett of LJ Hooker Oakleigh for over five years,

who has assisted in the letting and management of our property portfolio.

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During this time we have developed a close professional relationship with Cindy. Cindy has always

been hard working, contactable, honest and effective at finding the right tenants for our properties.

Without doubt Cindy has gone above and beyond what I would expect a professional real estate agent

to go.

Cindy has obtained fantastic letting results for our properties, when other agents failed to generate any

interest whatsoever. I value in particular her strong work ethic and inclination to work any day and at

any time in order to quickly secure the right tenant.

I have absolutely no hesitation in recommending Cindy as the most professional and competent real

estate agent that I have worked with.

I would be very pleased to expand on the above and am contactable on 0406 538 680.

Paul Pavlidis

Head of Ratings – Equity Managed Funds

To whom it may concern

This letter serves to confirm that I, Venkataraman Swaminathan, of 13 John Street, Oakleigh, Victoria

3166, Australia have been using the services of Ms. Cindy Hartnett, of real estate agent LJ Hooker, 30

Atherton Road, Oakleigh, Victoria 3166, Australia since April 2008 to manage my property in

Australia.

Cindy has not only helped me in finding a very good tenant and in subsequently managing the

property, she has also always responded very promptly to my various queries from overseas. Cindy has

also complied with my various requests for assistance from overseas with other matters even though

they were not directly connected with the management of the said property.

I am delighted with the services provided by Ms. Cindy Hartnett and have no hesitation in

recommending her services to prospective clients.

If you have any further queries, please do not hesitate to contact me on my email

venk_swaminathan@hotmail.com.

Yours sincerely,

Venkataraman Swaminathan

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Dear Cindy,

I would like to thank you for your hard work and professionalism that you demonstrated in the

management of my property.

Being in a position of a house owner and tenant over the past three years, I have been impressed with

the thorough yet caring way you handled everything.

I have every confidence in referring you to others as I know you have their best interests at heart. I

know that they will be looked after every

step of the way as you did with me with my home and the home I am renting.

Thank you again and I wish you well in all endeavors, health, wealth and happiness.

Sincerely,

Jasmine Rab

jasrab4@hotmail.com

We find working with LJH Oakleigh and Cindy Hartnett very positive. Cindy organises the team of

ourselves, the tenant and the property effectively ensure a win win is available for all. Timely and

sensitive attention to matters and working through the details has provided 99.9% occupancy over

two years with minimum tenant turnover in difficult economic times.

We will continue to work with Cindy to maximise our returns."

David & Lee

dmoles@pobox.com

Property Management Services

Offered by

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LJ Hooker Oakleigh

In this submission we have outlined:

1. The services offered by our Property Management Department.

2. Details of charges and disbursement of same.

3. The structure of our Property Management Department

We welcome the opportunity to discuss with you any aspect of this Proposal and your investment

property.

1. SELECTION OF TENANTS

“It is better to leave a property vacant than to enter into a tenancy agreement with a tenant who

does not meet our stringent criteria of suitability”

A lot of time is devoted to careful selection of the right tenants for every property under our

management. We believe it is easier to put a good tenant in, than get a bad tenant out.

Verification of the employment of the applicant and their stated income.

Contact previous rental agents or landlords for references, adhering to the Privacy Act.

All prospective tenants must provide photo identification and proof of income which

provides important information in our selection process.

We confirm that the person, who has signed the application form, is actually the person who

will reside in the property.

Our agency is a member of the Tenancy Information Centre of Australia (TICA). This is an

Australian/New Zealand network, consisting of data submitted by Real Estate Agents on

defaulting tenants who have vacated without cleaning or owing rent. This network has

proven invaluable. Clients are not charged for the use of this facility.

“Gut Feeling” ­ There is no substitute for first impressions of people, when we initially meet,

talk and liaise with potential tenants.

This agency does NOT provide keys to vacant properties. All prospective tenants are met at

the property, enabling us to assess the calibre of person, more effectively “sell” the benefits

of the property and most importantly, maintain the security of your property and that of the

ingoing tenant.

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When we are satisfied as to the tenant’s suitability, we will contact you, provide a

recommendation and receive your decision and instructions in relation to the leasing of your

property.

We take particular care and attention in our tenant selection process. By adhering to our firm

policy of not accepting any tenant who does not meet our stringent suitability criteria we

have minimised our rental delinquency level.

At all times we adhere to the Anti­Discrimination Act.

However, regardless of the care taken, occasionally tenants fall into arrears. When this occurs

a set procedure is instigated which comprises of the following:

4 days Reminder phone call

5 days Reminder text message

6 days Reminder written letter

9 days Phone call

10 days Warning Letter

15 days Notice to Vacate served

Application to Tribunal for possession of the property

For the tenant’s convenience, rent can be paid directly to our office by cash or personal/bank cheque.

Alternatively tenants can make a direct deposit into the Company Trust Account via the internet at no

additional charge. Tenants also have the option of arranging direct debit through their nominated

account.

2. INSPECTIONS OF PROPERTIES & REPORTS TO OWNERS

Prior to occupation of premises by a tenant, a comprehensive, detailed Condition Report with

photos is completed. Two copies of the report are provided to the tenant at the initial

occupancy, to review, sign and return within three days to our office. We have a follow up

system in place to ensure tenants return their Condition Report promptly.

The first of our regular inspections is conducted approximately three to four months after the

tenancy commences and from then on at approximately six monthly intervals, as per

legislation. If we are not satisfied with the condition of the property, we will advise the

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tenant and re­inspect in two to four weeks time, depending on the nature of the matters.

A detailed letter regarding the general condition of the property and the way the tenants are

maintaining the premises is sent to each landlord.

3. COLLECTION AND LODGEMENT OF BONDS

A holding deposit of the first calendars month rent is paid by the tenant when their

application is initially approved.

Upon taking possession of the property, a bond equalling a calendar month’s rent is receipted

and lodged with the Residential Tenancies Bond Authority (RTBA) for the period of the

tenancy.

All lodgements and claims are registered with the RTBA on the properties behalf and within

the legislated time frame.

4. PAYMENT OF RENT

Our Agency is open from 9.00 am to 5.30 pm Monday to Friday and from 9.00 am to 4.00 pm

on Saturdays. Tenants are able to pay by cash or cheque directly to our office during opening

hours.

Computer receipts are issued displaying dates paid, including all other required information

are issued to tenants paying their rent directly in the office or upon request.

We offer tenants the options of paying their rent directly to the office, direct depositing into

the company trust account or direct debit for convenience.

A computerised rent arrears list is checked daily to ensure we do all we can to recover any

outstanding rent as soon as possible.

WE HAVE A ZERO TOLERANCE POLICY WITH RENT ARREARS.

5. MAINTENANCE WORK

Our Agency arranges all maintenance work necessary for your property, bearing in mind your

specific instructions.

If the work being carried out is under warranty, we contact the supplier, or if claimable under

your insurance, we notify your Insurance Company on your instruction.

We are required by law to provide an Emergency contact number to all our tenants. We are

contactable 24 hours, seven days a week.

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All our approved tradesmen are licensed repairers, carry their own Contractor’s Insurance and

have previously worked with us and understand what a ‘real’ emergency is or what can wait

until the office can be contacted.

Maintenance work is checked regularly.

Whilst we engage a range of tradesman to attend to all types of repairs/maintenance

requirements, we are more than happy to use a specific tradesman that is recommended to us

by our landlords if requested.

6. ACCOUNTING TO LANDLORDS

Disbursement of rental monies is completed every Wednesday of each week and should be in

the nominated bank account by the following working day.

Payments are made directly into your nominated bank account.

Statements are mailed or emailed (Landlords preference) once the funds have been disbursed

and copies of all invoices are attached for any repairs or maintenance.

A second statement copy may be sent to your accountant if requested.

An annual financial statement is sent promptly at the end of each financial year outlining the

revenue and expenses of your investment for accounting purposes.

7. LEASE RENEWALS

Leases are renewed for existing tenancies accordingly with rent reviews considered factoring

in the rental market, term of tenancy and overall tenancy.

We contact you in order to discuss both lease renewals and rental increases for your

instructions.

8. PRIVACY ACT 1988 – Collection Notice

The Agent uses personal information collected from the client/s to act as the client/s agent

and to perform their obligations under this agreement. The Agency may also use such

information collected to promote the services of the Agent and/or seek potential clients.

The Agent may disclose information to other parties including media organisations, on the

Internet, to potential customers, or to clients of the Agent both existing and potential, as well

as trades people, bodies corporate, government and statutory bodies, and to third parties as

required by law.

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The Agent will only disclose information in this way to other parties as required performing

their duties under this agreement, to achieve the purposes specified above or as otherwise

allowed under the Privacy Act 1988.

If the client/s would like to access this information, they can do so by contacting LJ Hooker

Oakleigh on the contact details included in this presentation. The client/s can also correct

this information if it is inaccurate, incomplete or out­of­date.

Real Estate and tax law requires some of this information to be collected. If the information is

not provided, the Agency may not be able to act effectively on the client/s behalf or at all.

YOUR INVESTMENT

“The bitterness of poor service lingers long after the price is forgotten.”

We are not prepared to compromise on the service we offer our clients. Cutting prices invariably

means cutting service. This is not in your best interest – or ours. We believe in offering comparative

fees for quality service that we provide you.

Our fees for the leasing and management of residential properties reflect the quality of service we offer.

Property Management Service Fees:

1. LETTING FEE

A fee equal to one week’s rent (plus GST) is charged for the following services:

Advertise the property effectively for ultimate exposure, internet sites include:

www.realestate.com.au

www.domain.com.au www.thehomepage.com.au

www.ljhooker.com.au

www.realestateveiw.com.au www.homesales.com.au

www.realestate1.com.au www.rent.com.au

www.homehound.com.au www.RealEstateWorld.com.au

www.homes247.com.au www.MyOpenHomeTimes.com.au

www.rentfind.com.au

A4 colour window poster featured prominently in our front window

Your property appears on our in­house rental list which is updated daily

Upload as feature property on www.ljhooker.com.au/oakleigh

www.domain.com.au on request or as negotiated

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The property is personally shown to prospective tenants and qualified accordingly

Select the qualified tenant/s and process suitable applications

Access the tenant database services (TICA)

Verification of application information and check references

Verification of employment or source of income

Verification of photo identification of each applicant

Verification of passport/immigration/working entitlements in Australia

Obtain copies of 2 recent payslips or monthly bank statements

Present processed application form(s) to landlord for approval

Input of tenant details and preparation of ingoing tenant pack*

Remittance of bond to Bond Authority*

Detailed sign up interview and an informative discussion with ingoing tenant/s*

Comprehensive Condition Report with photos of the property attached*

*Subject to the property being managed by LJ Hooker Oakleigh

2. MANAGEMENT FEES

The industry standard management fee of 7 % (plus GST) is charged on all rent collected

as negotiated on inspection of the property, for the following services:

Preparation of leases and bond lodgement documentation

Periodic Inspections and related correspondence to Landlords

Attend to maintenance as per instructions or in emergency situations

Daily arrears follow up, service of required notices and collection process

Monthly Property Management Newsletters

Monthly statements outlining property disbursements

Lease renewals

Rent reviews

Exit Condition Reports and exit process

Bond Disbursements

Adhere to all relevant legislation requirements at all times

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Provide monthly & annual income & expenditure statements

Verbal and written communication as needed to ensure the management of the

property is run as effective as possible

3. SUNDRY CHARGES

A fixed amount of $3.00 (plus GST) per month is charged to cover sundry expenses such as

statements/postage, bank transaction fees, telephone calls, photocopying, faxes etc.

Should the need arise to attend a hearing at the Residential Tenancies Tribunal (VCAT), this

is included in the management fee. However the initial Application Fee is borne by the

landlord. The Directors of LJ Hooker Oakleigh reserve the right to apply charges of $50.00

per hour plus GST at our agency’s discretion for the preparation and attendance of VCAT

hearings specifically requested by the landlord.

End of Year financial summary statements are provided annually, however any additional

statements requested will attract a $20.00 (plus GST) statement fee.

Should we make an insurance claim on your behalf, a charge of $50.00 (plus GST) per claim,

where claim is in excess of $500.00, is applicable.

All additional advertising costs excluding our standard service are borne by the owner as

discussed and agreed.

QANTAS FREQUENT FLYER POINTS

When you appoint LJ Hooker Oakleigh to manage your investment property and sign an exclusive

authority for a 12 month period, you are entitled to receive 10,000 frequent flyer points providing that

you are already a member. If you are not a member, go to

member and reap the rewards.

* Please note that Frequent Flyer points will only be awarded to a landlord when 7% management

fee applies.

HOW TO LEASE YOUR PROPERTY FASTER

“First impressions are critical when a prospective tenant inspects a property”

First, decide what sort of tenants you are targeting. There are tenants wishing to save money and are happy to live in

a property less than first class condition. However, there are others such as professional people, who are happy to

pay top rent, but expect the property to present at its absolute best.

There is no doubt that well presented properties achieve top rents and usually attract the best quality tenants. This

adds to a higher investment return, together with fewer and shorter vacancy periods.

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Here are some valuable property presentation tips:

1. Tend the gardens, mow the lawns and clean the windows, paths, gutters and outside paintwork. These are all

things seen from the

street, and you do not want prospective tenants to dismiss the property before even reaching the front door.

2. Repair or replace leaking taps, sticking doors, broken light fittings, loose door handles, rotten floorboards,

leaky gutters and torn fly screens.

3. If you are considering painting, only paint areas that really require painting unless you plan

on re­painting the entire property. New paint may only serve to make areas remaining

unpainted appear even shabbier. Use light, neutral colours. Strong colours may not be to the

tenant’s taste. Also, if paint is generally in good condition, touch up the scruffy bits.

4. If your property is in a noisy area (such as a main road) inspection times should occur when

the noise is at its lowest.

5. Remove odours that you may not notice but prospective tenants will, such as cigarette or pet

smells. It may be worth having the carpets and curtains cleaned, neither of which is very

expensive.

6. Open the curtains and blinds to allow the sun in and the view inside. Nobody likes a dark

house, and the view will enhance the room, making it feel more spacious.

7. The property should be clean, tidy and uncluttered during inspection times.

8. If your property has a pool, ensure the pool and the surrounds are sparkling clean. You want

the prospective tenants to consider this as an asset, not a burden. If the filter or the pool needs

professional repairs, it is better to do it now rather than putting it off. The repairs are usually

tax deductible.

9. Ensure that all electrical wiring and power points are safe. This includes any electrical

appliances to be included with the property.

10. It is suggested to ensure comprehensive insurance cover is on the property (including public

liability). This will prevent being sued by a prospective tenant, accidentally injuring

themselves while inspecting the property.

And finally…………

Our people are experts in asset management and take the business of managing property seriously.

Your investment property should represent:

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About UsContact Us

RentingView Available Rentals

BuyingView Properties for Sale

SellingView Our Recent Sales

InvestingView Available Rentals

Your superannuation fund

Income stream

Capital growth

Taxation advantages

Asset Realisation

Long­term investment

At LJ Hooker Oakleigh, we do all we can to help you achieve your goals.

That is why we can

Nobody does it better......

Australia’s best known and most trusted real estate brand with over 80 years experience in

delivering real estate excellence.

The recognised innovator in the real estate industry.

A network of over 700 offices internationally.

Local area experts delivering a range of proven and effective real estate marketing programs

and systems.

A total commitment to our ‘Customer for Life’ philosophy.

A provider of unique customer focused products and services

A leader in Internet information technology.

The recognised industry leader in staff training and education.

Active participation in local communities.

Proudly supporting Cystic Fibrosis Research Trust.

If you have any questions regarding any of the above information or have any queries regarding your

real estate investment, please do not hesitate to contact me directly at any time.

Cindy Hartnett on (03) 9563 1711 or mobile 0407 504 616.

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