CH 9: Ionic and Covalent Bonding Renee Y. Becker Valencia Community College CHM 1045 1.
Renee Y. Becker Valencia College Fall 2012 Welcome Back
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Transcript of Renee Y. Becker Valencia College Fall 2012 Welcome Back
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Renee Y. BeckerValencia CollegeFall 2012 Welcome Back
Handling Annoying, Dangerous and Disruptive Students
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Core Concepts Learn and use names
Low-level intervention can prevent high-level issues
Set expectations early and often
Anticipate high-risk contexts
Consider impact, not just intent
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Core Concepts Intervene at lowest effective level
Relationships are critical
Students won’t change behavior if they don’t know what they’re doing wrong
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Overview
Annoying
Dangerous Disruptive
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Dangerous Acts of aggression
Threats towards self or others
Depression or hopelessness
Endorsing violence or weapons
Anger/Agitation/Inability to cope
Seems out of touch with reality
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Disruptive Yelling or being excessively loud Interrupting, not waiting for response Hygiene concerns Under the influence of substances Refusing to leave or cooperate Destruction of property Not responding to your instructions
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Annoying Staring Not picking up on social cues Occupying personal space Wanting to speak to your Chair/Dean Disrespectful or rude behavior Threatening to sue you Monopolizing your time
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Poll #1How do you feel when students exhibit these behaviors?
1. Frustrated
2. Scared
3. Annoyed
4. Uncomfortable
5. Not bothered at all
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Questions to Ask Yourself Is there imminent danger? Is there a possible threat? Can I resolve this situation? If not, what can I do to help manage it until I can get
support? What should I report and to whom?
Strive to resolve the situation at thelowest level possible.
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Reporting/Referring Recognize when to report:
Document in your own notes Report to Dean
Recognize when to refer: To campus police To campus resource
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Case #1A student with Asperger’s disorder asks multiple,
off-topicquestions during class, engages in odd, repetitive behaviors and is teased by other students. The
professor is concerned about the amount of time spent
handling the student’s behavior as well as the impact of the
teasing & bullying.
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Poll #2: What Bothers You Most?
1. Behavior gets in way of other students learning
2. Behavior interrupts your flow & teaching
3. Other students teasing the student
4. School admitting more students not ready for college
5. You handle more troubled students without training or pay
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Proper Mindset Identify internal emotions Avoid generalizations Focus on problem at hand Stay calm, cool and collected Consider how you might be perceived Apply cycle breathing
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Cycle BreathingBreathe in slowly to the count of
1…2…3…4…
Hold your breath to the count of 1…2…
Breathe out slowly to the count of 1…2…3…4…
www.aggressionmanagement.com
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Setting the Stage Talk to the student alone (if safe) Talk should be free of time pressure Seek to understand, not to judge Listen to his/her point of view Discuss with neutral tone; no sarcasm Build connection; working together Use Motivational Interviewing skills
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Setting the StageMotivational Interviewing involves:
Expressing Empathy
Developing Discrepancy
Avoiding Argumentation
Rolling with Resistance
Supporting Self-Efficacy
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Case #2A student behaves in an entitled manner. He texts
in class, shows up late, gets up frequently to use the bathroom (or take a smoke break) & surfs the
Internet during class. The student was asked to reduce
these behaviors. He does not comply. The student smells
of alcohol & talks about parties the night before.
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Poll #3: What Bothers You Most?
1. Frustrated with admissions standards
2. Angry/Anxious about lost lecture time
3. Not sure how to handle problems
4. Don’t like having to police students
5. Lack of compliance
6. Misuse of technology in class
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PoorDon’t do this:
Begin intervention annoyed & frustrated
Make assumptions about their motivation
Talk much; avoid listening
Increase hierarchy between student/prof
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GoodDo this:
Have a calm, cool & collected mindset
Share concerns without judgment & assumptions; neutral, ‘just the facts’
Listen to student, show respect
Align with the student toward success
Avoid sarcasm
Stay solution focused (what next?)
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Handling Difficult ConversationsEight Step Outline for Difficult Conversations
Describe the behavior & its impacts
Listen to the their perspective & response
Discuss appropriate behavior
Discuss resources to promote success
Reiterate or set parameters for future behaviors
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Handling Difficult ConversationsEight Step Outline
Share consequences for noncompliance
Summarize the conversation
Inform of any follow up: Document the conversation & plan Decide who you will inform Check in with the student, etc.
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Case #3An older student emails her adjunct faculty
member, challenging two exam questions & her grade. The
faculty member responds via email. Then the student
brings it up during class, becoming argumentative & enraged,
resulting in her yelling & shoving a desk 6 feet across the
room.
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Poll #4: What Bothers You Most?
1. Entitled attitude by student
2. Dangerous escalation in class
3. Student behavior stealing teaching time other students deserve
4. Student lacks responsibility for exam
5. Student’s lack of respect
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Aggression Recognize both cognitive & physical
Phases: Trigger, Escalation & Crisis
Impact both professor & student
“Am I making this worse or better?”
Put aside attendance, grades
Don’t be right & ‘punched in the head’
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Meta CommunicationUnderstand the content (what is being said) &
process (how it is being said)
Spoken: “This test question isn’t fair! It wasn’t on the study guide & the answers are vague.You need to change my grade!!”
Unspoken: “I’m scared & lost in your class, I study hard but still fall behind”
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Meta CommunicationHow to help?
Respond to the unspoken message to match the question being asked.
Too often, we match defenses & anger. Focus on worry, concern & frustration underneath.
As Covey says, “Seek first to understand and then be understood”
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Build a ConnectionHow to help?
Calm mindset and develop rapport
Build a bridge between you and them
Realize the way you see things isn’t always the way they see things
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CrisisSee crisis response as a two-step
model Address dangerous behavior first
Follow with proper backup/support You schedule the time and place Include Dean, police, counseling…
Calmly Discuss Redirect Behavior
SeparateStudent
DismissClass
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References Magna Online Seminars, Dr. Brian Van Brunt Laura Bennett, M.Ed. www.aggressionmanagement.com