RemoteAgent 1.0
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Transcript of RemoteAgent 1.0
![Page 1: RemoteAgent 1.0](https://reader036.fdocuments.in/reader036/viewer/2022062304/56812c60550346895d90efce/html5/thumbnails/1.jpg)
2010-09-08RemoteAgent 1.0
![Page 2: RemoteAgent 1.0](https://reader036.fdocuments.in/reader036/viewer/2022062304/56812c60550346895d90efce/html5/thumbnails/2.jpg)
RemoteAgent• Role of RemoteAgent Server
– HTTP-server– LDAP-server– Call State Server for TSAPI or TAPI– Interface to common phonebooks– Licensing
• Role of RemoteAgent Client– Interface to private phonebooks
• Role of PolyPhone Client– Full SIP client– Interface to private phonebooks
Special Case– Integration of RemoteAgent Server in a – BackStage Server (by Aastra) environment
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Overview
LAN / IP
Router / Proxy
RemoteAgent Server
PBX
RemoteAgent Client
Internet
Client Computer
Office Phone
Mobile Extension
orPolyPhone
Browser
![Page 4: RemoteAgent 1.0](https://reader036.fdocuments.in/reader036/viewer/2022062304/56812c60550346895d90efce/html5/thumbnails/4.jpg)
Browser Phonebook• Access private & common phonebooks
- File (comma separated)- MS Outlook-Contacts- MS Outlook-Addresses- MS SQL- MS Excel- LDAP (for Active Directory)- Lotus Notes- David (Tobit)- ODBC (MySQL, Oracle, …)
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Browser Call Control• Control your Office Phone or Mobile
Extension• Control means:
- Make call- Clear call- Switch between calls- Transfer call- Conference (3-party)- Camp on, Callback, Intrusion
• Access your call log (Journal)
(Depending on PBX supported features)
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Browser Mobile GUI • Several appearances
available• Best fit for small mobile
browser• Best fit for desktop browsers• Browsers: IE, Firefox, Chrome, Opera
mini,...• More styles to download on
our homepage
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Browser Desktop GUI
Opens the email application
Opens Google Maps
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RemoteAgent Architecture• Two Models:
1. Stand-Alone - Operates with any PBX supporting TSAPI
or TAPI
2. Cooperate with BackStage (Aastra)- Less Configuration (only 1 parameter to
set!) - Needs BackStage Server & Platinum-
Clients
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RemoteAgent Architecture• Stand-Alone Model
Client Computer
RemoteAgent Server (Service)
RemoteAgent ConfigurationRemoteAgent Trace
TSAPI Client or TAPI
RemoteAgent Client or PolyPhone
Local Phonebooks PBX
ServerComputer
CentralPhonebooks
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RemoteAgent Architecture• Cooperate with
BackStage (Aastra) Model
Client Computer
RemoteAgent Server (Service)
RemoteAgent ConfigurationRemoteAgent Trace
BusinessLink Client
BackStage Platinum
LocalPhonebooks
Business Phone
ServerComputer
BackStage Server (Service)
CentralPhonebooks
BusinessLink Server
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Technical Data
Server + Client MS Windows Server 2000/2003/2008MS Windows 2000/XP/Vista/Windows 7
Telephony connection
TAPI, TSAPI(and other possible)
Licensing SW-licensingThe license code is based on the company‘s name (15 characters). This name apperas on the top of the web interface.
Help RemoteAgent Web InterfaceRemoteAgent Configuration
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PolyPhone• Full Windows Telephone Client• VoIP + Video via SIP• Call Control via TSAPI, TAPI• Phonebooks
File , MS Outlook-Contacts, MS Outlook-Addresses,MS SQL,MS Excel,LDAP (for Active Directory), Lotus Notes,David (Tobit),ODBC (MySQL, Oracle, …)
• SMS sending• Instant Messages• PolyPhone Presentation
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ContactFranz Eilenberger GmbHSchoenbrunner Str. 32 Top 61A-1050 ViennaAustria
Tel.: +43 664 4109454Fax: +43 1 9209126E -Mail: [email protected] Website: www.pbxupdate.com
Member of Chamber of Commerce:WKO, WienProfessional group: Management Consultancy and Information Technology UBIT WienCommercial registry number: FN 273546 zRegistry court: Handelsgericht WienUID:ATU62279466Type of business: Consulting and project management, services for automatic data processing and information technology