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Remote Working Access – User Guide

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Remote Working Access – User Guide Cambridge City Council

Oct 2015

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Distribution

Name Organisation Job title

Prepared by:

Name Contact details

Document control

Change control table:

Version Status Release date Reason for change

V1.0 Creation 19-Oct-2015 Created remote working user guide

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Copyright © Northgate Information Solutions UK Limited

This document is protected by copyright laws in England and other countries and must not be copied, stored in a retrieval system or transmitted in any form or by any means in whole or in part without the prior written permission of Northgate Information Solutions UK Limited.


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Table of Contents

1 INTRODUCTION ......................................................4

2 INSTALLATION OF QUEST SOFTWARE ...........................5

2.1 Software Installation Procedure ......................................................... 6

2.1.1 vWorkspace Client - Windows operating systems ...................................... 7 2.1.2 vWorkspace MAC Client – Apple MACs ................................................... 11

3 Logging Into the Remote Working System .................... 13

3.1 From Your Own Machine/Network .................................................... 13

3.2 From Cambridge City Council Network .............................................. 15

4 Customization ..................................................... 16

1.1. Returning to your PC/Laptop while connected to your VDI Desktop ............. 16

1.2. Change the preferences when working remotely .................................... 16


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1 INTRODUCTION

This document describes the actions to be taken to access Cambridge City Council’s remote working system from machines running different operating systems and browsers. It is recommended to adhere to the instructions in Section 2 provided all the caveats are met. Section 3 is the common process to follow for logging in once Section 2 has been followed. This document is available for download from – Internal to Cambridge Office: http://workspace.ccc.local/VDI/Connectors/Remote%20Working%20Access%20User%20Guide.pdf External to Cambridge Office: https:/remote.cambridge.gov.uk/VDI/Connectors/Remote%20Working%20Access%20User%20Guide.pdf

http://workspace.ccc.local/VDI/Connectors/Remote%20Working%20Access%20User%20Guide.pdf

https://remote.cambridge.gov.uk/VDI/Connectors/Remote%20Working%20Access%20User%20Guide.pdf


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2 INSTALLATION OF QUEST SOFTWARE

The following procedure is supported on PCs and laptops running one of the following operating systems:

Windows XP Service Pack 3 (x86 Edition)

Windows 7 Service Pack 1 (x86 and x64 Editions)

Windows 8 (x86 and x64 Editions)

Windows 8.1 (x86 and x64 Editions)

Windows 10

Windows Embedded Standard 2009

Windows Embedded Standard 7 and 8

It is also supported on most internet browsers.

This software installation only needs to be performed once on each machine.


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2.1 Software Installation Procedure

1. From a browser session type the following as the URL address:

https://remote.cambridge.gov.uk/VDI

2. Select the ‘Downloads’ tab

3. Select the client version for your Operating System

a. ‘vWorkspace Client’ – for Windows Operating Systems. Then go to 2.1.A

b. ‘vWorkspace MAC Client’ – form Apple MACs. Then go to 2.1.B

https://remote.cambridge.gov.uk/VDI


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2.1.1 vWorkspace Client - Windows operating systems

1. Click on the link ‘vWorkspace Client’ and a prompt will come up. Click ‘Run’ to start

the installation

2. Click ‘Next’


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3. Select ‘I accept the terms…’ to accept the license agreement then click ‘Next’

4. Enter ‘Cambridge City Council’ as the user name and organization then click ‘Next’


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5. Click ‘Next’

6. Click ‘Next’


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7. Click ‘Install’

8. Once the installation finishes, click ‘Finish’

9. After installation, follow instruction to login in Section 3


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2.1.2 vWorkspace MAC Client – Apple MACs

1. Click on the link ‘vWorkspace MAC Client’ to download the client

2. Go to your ‘Downloads’ folder and launch ‘vworkspace_mac_8.5.0.163.dmg’

3. Run ‘Web Access Connector.app’


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4. Click ‘Open’

5. Click ‘Install’ (Close Safari if it is still open)

6. Enter your credentials to start installation

7. Once your credentials have been confirmed, the application will start installation.

Once it’s finished, the window below will come up. Click ‘Close’ to finish installation

8. After installation, follow instruction to login in Section 3

This software installation only needs to be performed once on each machine.


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3 Logging Into the Remote Working System

3.1 From Your Own Machine/Network

1. From a browser session type the following as the URL address: https://remote.cambridge.gov.uk

2. Enter your login credentials

a. User Name – your normal Windows login (eg. hunt1s)

b. Password – your normal Windows password combined with your six digit

SecurEnvoy passcode (eg. Password123456)

https://remote.cambridge.gov.uk/


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3. Once you’ve logged in successfully, you will get a list of all the VDI Desktop that you

have access to. Click on the VDI Desktop icon that you need.

4. After clicking on a VDI icon, you will get a new window on the bottom-right corner of

your screen showing the Desktop you’re connecting to (as below)

5. Once logged in, your Desktop will be presented. Accessing files and applications is

the same as it would be from your normal Cambridge machine.


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3.2 From Cambridge City Council Network

1. To access the system as a virtual desktop infrastructure user (VDI) when using a computer connected

to the council network, open a browser window and type the following as the URL address:

http://workspace/vdi

2. Enter your login credentials

a. User Name – your normal Windows login (eg. hunt1s)

b. Password – your normal Windows password

http://workspace/vdi


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4 Customization

1.1. Returning to your PC/Laptop while connected to your VDI

Desktop

Press Ctrl+Alt+Break keyboard keys and you will have access to your local machine

1.2. Change the preferences when working remotely

From the webpage (https://remote.cambridge.gov.uk after logging in), go to the

‘Preferences’ tab

The ‘Display’ tab allows customization of the size of the screen and colour depth

https://remote.cambridge.gov.uk/


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The ‘Local Resources’ tab identifies what local resources (sound, Windows keys) are carried into the session

The ‘Experience’ tab allows the customization of the quality of the session

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