Remote System monitoring for Health Operations
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Confidential to PresiNET Healthcare Inc. Remote System Monitoring and Error Remediation for Healthcare Operations
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PresiNET Healthcare's DInet system is designed to provide for remote monitoring of healthcare systems in real time. Available both as hardware appliances and as VMware, DInet and its available modules collect data relevant for Diagnostic Imaging and Network Analytics without impact on bandwidth. Built-in alerting capacity ensures that issues are quickly flagged and readily addressed
Transcript of Remote System monitoring for Health Operations
Confidential to PresiNET Healthcare Inc.
Remote System Monitoring
and Error Remediation
for Healthcare Operations
Confidential to PresiNET Healthcare Inc.
Proactive = Taking initiative: taking the initiative by acting rather than
reacting to events
“Customer service is moving from cost center to differentiator”
Forester Research, January 2013
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Proactive Monitoring Requirements
Remote monitoring of healthcare systems is essential for maintaining service quality and performance of critical applications
Real time alerts of issues and critical events ensure responses are timely and effective to meet customer SLA expectations
PresiNET Intelligent Protocol Content Analysis (IPCA) ensures that related DICOM, HL7 and other relevant messages are parsed and directly linkable to network analytic data
Real Time Monitoring and Reporting for Healthcare
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What is IPCA?
Intelligent Protocol Content Analysis (IPCA) ensures that all related DICOM, HL7 and other relevant messages are parsed and directly linkable to network analytics
Intelligent Protocol Content Analysis” (IPCA) is technology that produces the required data for imaging and network analytics in near real time, without bandwidth impacts
Connection data acquired through a mirrored port is re-built in memory, encrypted and digitally signed and parsed into a secure database
Approach is unique, delivering network performance functionality along with the ability to parse DICOM headers, HL7 and Imaging XML in near real time
Real-time reporting and error identification is made possible across multitudes of systems simultaneously
Intelligent Protocol Content Analysis
Vender Neutral & Standards Based
Technical Summary
IPCA Makes Analysis Simple yet Powerful
Log of EVERY connection to provide a
complete audit trail Connection State errors (open,
unreplied, denied, midstream, replied,
timeout) Detailed IP, protocol and port
information Detailed connection statistics
(connection type, multi-directional
connection latency, packet and byte
counts, Type of Service (ToS), throughput
etc.) Deep Packet Inspection (DPI) and Layer
7 detection and content analysis
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No need for expensive interface development with production systems
Data is extracted from connection traffic on the network
DICOM headers are parsed, allowing for extensive reporting and radiology analytics
HL7 messages (v. 2.x or v. 3.) are parsed in near real time, allowing for the reporting and analysis of radiology workflow steps and Turn Around Times (TAT’s)
Reports are available in near real time – minutes after events occurred
Cardiology and Imaging Analytics
What Does IPCA Make Possible?
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Real Time Alerts
Provides a real time view of the Monitored Network and Servers Expose all devices on the monitored networks Determine traffic latency with a granular view that allows you to
determine whether delays are happening on your server side or in the remote connection.
Identify when specialists are having access and latency issues and get the actionable data you need to repair the problem.
Extensive drill-down capacity allows for views of application performance and quickly points to the issues causing problems
Create real time alerts to receive automated warning of specific issues and problems
Produce scheduled reporting for Customer and Service Organizations as required by SLA’s
Immediate Network Analytics
Powerful, Efficient &Transformative
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Network Analytics
Access Reliable and Complete Network Performance Data
Provide rapid insight into network traffic with easy-to-use use dash-boards
Readily filterable information provides insight into application/server activity and performance
Stateful Inspection inside the monitored network identifies and exposes issues that directly impact application performance
Provides historical searches of problem occurrences with deep packet inspection
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Alerting System
User-controlled and Managed Alerting
System allows for development of
new alerts ‘on the fly’
Identify and alert on critical
performance metrics and threshold
breeches
Tailor alert functionality to each
site’s unique requirements
All data are logged, with NO
sampling ensuring that records are
unimpeachable and that alerts are
meaningful
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Secure Logging
All Events Logged – Assured Privacy Protection
System logs all events to
99.999% accuracy
Logs are stored in encrypted
format (AES 256) and are digitally
signed
Systems creates a sound,
independent record of activities in
the monitored network
System itself logs all events
within the system, ensuring a
clear record of use
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Want to Learn More?
In United States:
Paul Shumate,
om
949-481-3146
Contact or visit us at www. preseinethealthcare.com
In Canada:
Cindy Block,
250-405-5380 Ext 228
For individual or corporate requirements Presinet Healthcare can provide end to end scalable solutions tailored to meet your
specific needs
