Reliance FM - rfmglobal.com · Reliance FM was founded in 2003, in the then booming ... Knowledge...
Transcript of Reliance FM - rfmglobal.com · Reliance FM was founded in 2003, in the then booming ... Knowledge...
Reliance FM Facility Management Capability
Introduction
Reliance Facilities Management & Consultancy
specializes in providing property and facility
management solutions for residential, commercial,
corporate and industrial properties. We provide
solutions to infrastructure management of any
Organisation. We understand that the requirements of
each of our clients are unique and as such
personalize the solutions offered.
We have a holistic approach to FM, where RFM gets
involved right from design stage of a project through
to the project management stage and then manages
the transition during the completion stage. In these
stages we provide FM Consultancy to Clients to
ensure projects are not only useable but also
sustainable.
After Completion we take over the project for full
operations, where we are act as the point of contact
to our clients offering a myriad of services from
Cleaning, Security, MEP Maintenance, Pest Control,
Landscaping, Front Office Management, Waste
Management, Health and safety Management, etc.
services which assist the client to concentrate on
core business.
History
Reliance FM was founded in 2003, in the then
booming Dubai Market. In its past 12 years of
operations, it has spread into other countries with
offices in UAE, Qatar, Kuwait, London and Nigeria
offering services from Consulting to Operations.
Its group companies have been operating in
Middle East for more than 30 years in various
business interests such as trading and
manufacturing
Key facts People: 500 Location: UAE, Qatar, Kuwait, London, Nigeria Services: Cleaning, Security, MEP, Pest Control, Landscaping, etc. Market leaders: Corporate FM / FM Consultancy
Reliance FM Facility management capability
The Services We Offer
Facilities Management Consulting Reliance Facilities Management Consultancy is a special skills group which is a part of
the Reliance FM team, dedicated to the provision of advice, right from design,
execution and eventually to the operations of the buildings. We provide strategic and hands on consultancy services to clients from all business
sectors. We support our design engineers with our knowledge and experience of how
design can directly influence costs and reliability in the ongoing operation of buildings.
FM at Design Stage
• Sustainability of Design • MEP Design Review • Energy Efficiency • Service Charge
Evaluation • Security (Access and Ingress) & Landscaped & Soft Services review • Space
Analysis & Occupant Efficiency • Fire and Life Safety Systems • Environmental review
(Noise, Light and Air Supply) • Finishes and Operational Implications Review • life Cycle
costing Analysis
FM at Construction & Commission Stage
• Tender evaluation • Testing and Commissioning • Budgeting and Costing • SOPs &
KPIs • Review construction process as per design recommendations • SLAs • Asset
Management Plan • Contract Administration • Equipment reliability and Assessment • Pre Qualification of Vendors
FM at Completion and Post Completion Stage
• Close Out Documentation • Process Implementation • Fit out Guidelines • Snagging •
Post Occupancy Reviews • Occupant Handbook • Defect Liability Reporting • Operations
Plan • Training for various stakeholders • EHS Plan
“We are an ISO “Adherence to strict
18001, 14001 & 9001:2008 certified
standards of the
company” Quality Management
“Shortlisted for FM Systems”
Consultancy for 3 Years”
“Our Contacts in the
building services
industry is immense,
thus helping our clients
leverage discounts on
all such services”
Reliance FM facility management capability
The Services We Offer
Facility Management Software
Reliance Facilities Management uses a facility management software developed in
partnership with EMQube that brings about systemised management of the assets of our
clients. The features of the Easy Service FM software include the following:
Breakdown Maintenance Planned Preventive Maintenance • Log Call • Call Console
Asset Management • Add, modify asset register
Set Up • Set up • Users • Category/
Products• Location• System
Set up• Suppliers
“We help in the installation and
application of simple, economical
and ready to use Facility
Management Software’s which
help in maintaining your property
at optimum efficiency levels”
• Set Planned Preventive Maintenance
Schedule • Service Console • Assign PPM
• PPM Schedule
Reports
• Breakdown Call Report • PPM Report • Asset
History • Call Analysis • Call Summary Report
It is a simple and user friendly software, which
is easy to understand and usable by the
operators and generates analytical reports for
troubleshooting operational issues and gives
analytical data to the client.
Software Capability 1) Speedier Data analysis. 2) Boost efficiency. 3) Enhance Planning. 4) Improves response time. 5) Better departmental
communication.
Reliance FM facility management capability
The Services We Offer
Facilities Management Operations
Facilities Management principles help to ensure that all physical assets within a defined
preview are operating at an optimal level. It integrates, people, process and Technology to
enhance Service levels, maximize your investment and cater to the changing needs of the
client.
The Services are categorized into the following:
Hard Services Soft Services Risk Management Administrative Services
Hard Services
Mechanical, Electrical and Plumbing Services
We establish the basis of service contractors for all services including:
• Building Management System • Air-conditioning Systems • Sewerage • Electrical Installation including back up supply • Plumbing Apparatus, Pumps, Sanitary units etc. •
Street Lighting system• Water & Effluent Treatment Plant • Fire Fighting – both
suppression and detection system • Car-park System for the Estate
We ensure that service contracts are complied with and check that the necessary work has
been carried out correctly. The main focus of Reliance Facilities management’s mechanical
and electrical maintenance is on predictive and preventive maintenance. Reliance Facilities
Management establishes the servicing and preventative maintenance with life cycle
approach to assets maintenance management programs for all routine maintenance by well
qualified technicians and supervises the implementation of these works. We prepare a
schedule of spare parts to be held by the owner, arrange for their purchase and proper
storage within the premises.
Reliance FM facility management capability
The Services We Offer
Soft Services
Cleaning Services
The level of cleaning services to be provided is to be of the highest standard without
compromise to complement each development’s / estates design and finishes.
Reliance Facilities Management will appoint a cleaning company to carry out housekeeping
services in accordance with the international specifications and will enforce the best
housekeeping practices anywhere in the world.
We would prepare a comprehensive cleaning schedule for the entire development we
manage showing items to be attended to daily, weekly, monthly, etc; and impose strict
supervision on a daily basis of the successful contractor.
Pest Control
Periodical pest control measures including general disinfestations would be adopted for
flying insects as well as rodents. Operations would be carried out on a scheduled basis and
utmost care would be taken to ensure international standards. Reliance Facilities
management has strict quality controls and ensures that only eco-friendly and bio-
degradable chemicals are used.
Landscaping
All landscaping maintenance and upkeep would be carried out to exacting standards
utilizing original designer’s specifications and briefs. We offer indoor & and outdoor plants
maintenance, and garden & landscape maintenance.
Waste Management
All solid waste coming out of buildings has to be collected and disposed off at the
municipality defined designated areas, RFM ensures that they assign this collection to an
authorized waste collection company and maintains the process to ensure environment
friendly disposal.
In few regions, where there is no central collection sewage system for liquid waste, RFM
puts in a process to locally collect the waste and dispose it off through their specialized
vendors.
Reliance FM facility management capability
The Services We Offer
Risk Management
Safety & Security Safety of the buildings, its assets and its occupants is of utmost importance to Reliance
Facilities Management. Both these services go hand in hand and are not exclusive from
each other. We initiate and implement a suitable security program for the building, employ a
competent security team, monitor its performance and ensure well trained personnel of a
suitable caliber is available at all times. Security is not just the presence of guards at
vulnerable parts of a building. It is a service to monitor safety and occupant traffic, assist in
all areas of management and to generally be the eyes and ears of the building.
Insurance Management We provide advice on the insurance of the Estate including perils to be covered and
arrange cover as required at a competitive premium level. Reliance Facilities Management
has a vast knowledge of insurance policies and benchmarking available in the global
market and advises its clients accordingly to safeguard its valuable assets.
Disaster Management Reliance Facilities Management has formulated action plans and fixed procedures to be
followed in the event of unforeseen disasters. These disaster management plans are based
on in depth case studies and would be customized to suit each client’s needs. These
include evacuation plans for fire, bomb threats, accidents, etc.
Reserve/Sinking Fund We undertake detailed surveys and life expectancy analysis for items requiring periodic
expenditure on maintenance and set up and administer a reserve fund account to allow for
these items in accordance with the owning body's procedures. Knowledge of future capital
expenditure requirements is prudent and assists greatly in formation of yearly business
budgets and profit projections. These funds also help in covering any unforeseen
expenditures brought about by disasters.
Reliance FM facility management capability
The Services We Offer
Administrative Services
Tennant-Owner Relations Managing effectively the Estate’s occupiers contributes in large part towards creating a
successful development. Occupiers require their environment to be clean, safe, and
convenient and attractive. We foster and maintain good and close relations with tenants
and occupiers to ensure continued satisfaction. Centralized policies and procedures co-exist alongside regular meetings held with building
users. Strict Control of fit-out and alterations is undertaken to ensure that the quality of the
Estate is not affected. A detailed fit-out guide is prepared for occupiers to follow under our
supervision. An Occupant handbook is prepared to define the policies and procedures in the
building. Planning and Budgeting Reliance Facilities Management would assist the owners by preparing annual budget
forecasts of management expenses, for approval by the client to ensure that there are no
unexpected outgoings for the property which also serve as a cross check to service
payment requests. Yearly operational budgets, including pre and post occupancy, would be
projected over a period of two to three years. We will review all AMC’s entered into and
advice clients on renewals to ensure best rates are achieved. Mail Management To ensure security of data and accurate logistics, Reliance facilities management has tailor-
made mail management solutions to ensure efficient handling of an organization’s couriers
and mail. Contract Management Reliance Facilities Management is able to leverage discounts on both business and
personal products and services, whether this is cleaning services, security provision,
mechanical and electrical services or travel arrangements. These products are provided by
vendors which have been carefully screened by the internal quality management team at
Reliance Facilities Management for product quality and service excellence.
“We at RFM prepare
budgets for our clients
property, forecasting any
maintenance needs ,
reviewing Annual
maintenance Contracts
for high valued
machinery etc”
Reliance FM Facility management capability
The Services We Offer
The front desk is the first point of contact of any organization. Reliance Facilities Management has set standards for telephone answering and visitor handling. Front office
services are provided keeping in mind the client’s corporate image and utmost importance
is given to ensure that the staff manning the front desk are trained to project this image to
the public whether by phone or in person. Space Planning and Management Through the implementation of benchmarked standards Reliance Facilities Management
helps organisations optimize space utilization. Reliance has the capability to assist
corporations in renovation of their facilities and providing consultancy to increase the
usable space without having to invest in real estate. Inventory Management Reliance Facilities Management has systems in place to keep track of all materials utilised
in an organisation. This ensures that optimal levels of stock are maintained and also
prevents misuse of materials. Catering Management Catering management not only looks into the daily management of the canteen and pantry
facilities but also ensures that the quality of the food and the operations comply with the
organization’s environmental, health and safety policies. We manage this through
specialized catering vendors. Travel Management Reliance Facilities Management has systems and formats to support the travel needs of an
organization. Whether the requirement is for air, sea or road transport, we ensure that
accurate information is provided and travel requirements are met in the simplest of ways.
We have a stringent procedure for short listing the agencies that would provide the travel
requirements of an organization.
Front Office Management
Reliance FM Facility management capability
Reliance FM –
Your Partner to the Top
Our
Achievements
ISO 9001:2008 Certified, 18001 & 14001.
RFM was awarded the Green FM Company of the year 2010
Our CEO sits on the Founding Board of MEFMA (Middle East
Facility Management Association) Associated with Dubai Real Estate Institute on FM/AM Training
RFM awarded “Sustainable Initiative of the Year 2012” at Asian Facilities Management Award
The only FM Company in the region to be nominated for Lloyds Business Awards.
We are in tie up with Heriot Watt
University, Dubai with a cross
training program for our
employees & we support
internships for upcoming
scholars in the Building
Management Segment
Reliance FM Facility management capability
Our Leadership Dilip Khatwani – Chief Executive
Dilip is currently the Chief Executive of Reliance FM and has held this position since
2003. Reliance FM is a Facility management and consultancy company operating in
Middle East. Previous to this Dilip worked for CB Richard Ellis as the Country Manager for Facilities
Management covering South Asia. He brings 25 years experience of managing assets
for various infrastructure projects ranging from Banks, corporate, townships, hotels,
commercial and residential projects.
Dilip holds a Bachelor of Technology in Marine Engineering along with a second
engineers part A&B and chief engineer’s part A qualifications. He is on the Industrial Board of International College of Engineering and Management in Muscat, Oman, which
provides a Facility Management 5 year degree courses in affiliation to UCLAN in the UK.
Dilip is widely recognized as a trained lecturer on facilities management, with many years
of experience on the subject. He is a regular speaker in FM conferences across Asia and
the Middle East. He teaches MSC program for FM at the Herriot Watt University in Dubai
and is a skilled trainer for the Government of Dubai’s courses on facility and Association
Management.
PRASAD UNNIKRISHNAN – OPERATIONS MANAGER, UAE
A competent professional with over 21 years of extensive experience in General
Management, Employee Relationship, Facilities Management & Security Operations
along with expertise in contributing towards organizational solutions; and is currently
responsible for the FM side of Reliance Group of Companies.
Expert in handling general administrative operations such as Guest Relation
Management, Travel arrangements, Mailroom Ops, Transportation, Logistics, CAFM etc.
Possess the talent to recognize opportunities to create social impact while supporting
business objectives coupled with the ability to understand the core business & the social
issues seeking to impact.
HARI SANKAR SHARMA– FACILITY MANAGER, UAE
A Post Graduate in Design Engineering with a BE in Mechanical Engineering and has
worked in the field of engineering, project management and infrastructure works. He has
a total experience of over 34 years in various fields and has objective of being invaluable
to the employers by working with dedication, hard work and integrity.
TAYO OLA – Business Development Manager, UAE
Tayo Ola is currently the Business Development Manager for RFM. He obtained his
MSc. in Facilities Management from Heriot Watt University with 5 years of experience
from Operations to Business Development. He is an effective communicator with strong
people management skills, coordination, relationship management and analytical skills
Location: Technology Park,Dubai
Property and Description: 3 million sq ft of Office, warehouse, workshop, laboratory cum training center
Account Manager: Jeremy Ramos
Scope of Work: Integrated FM
Unique Activity: This is Baker Hughes largest facility in the Eastern Hemisphere. We provide Cleaning, MEP, Pest Control, Waste Management, FM Software, FM Supervision and Management services.
Baker Hughes
Location: Jebel Ali Free Zone, Dubai
Property and Description: 3B + G + 6P + 47F , 2.4 million Square Feet
Account Manager: Mr. Christopher Villanueva
Scope of Work: FM Supervision, Cleaning, Security, EHS and management services
Unique Activity: This is a large production, warehouse and office facility for GE-Water and is the Headquarters for Middle East and Africa.
GE Water & Process Technologies
Location: Internet City, Dubai
Property and Description: 3B + G + 6P + 47F , 2.4 million Square Feet
Account Manager: Mr. Dean Quanne
Scope of Work: Integrated Facilities Management
Unique Activity: Reliance Facilities Management provides integrated facility management like, security, janitorial services, handyman services, front office, pest control, tenant coordination, etc. to the iconic commercial towers in Media City. Reliance Facilities Management assisted in the identification & completion of project snags. A dedicated Facility Manager operates from the site and is available on call 24/7 for any emergencies.
Business Central Towers
Our ClientsReliance FM facility management capability
Our Clients
Location: Dubai Convention Center
Property and Description: 60,000 Square Feet, 3 floors
Account Manager: Ms. Ophelia Dorato
Scope of Work: Facility Management of the Office and Front Office Management
Unique Activity: Reliance Facilities Management provides Office boy services and front office management. Management of the pantry services, stationeries and mails as well as coordinating with the owners of the building are also handled by the staff deputed.
Schlumberger Global
Location: Internet City, Dubai
Property and Description: 100,000 sq ft Commercial Tower
Account Manager: Mr. Grum Petros Mamo
Scope of Work: Cleaning, Security and Supervisory Services
Unique Activity: It is a multi Occupant Commercial Tower, housing many international multinational companies.
Global Capital Partners
Location: Jebel Ali, Dubai
Property and Description: 200,000 sq ft corporate office cum warehouse
Account Manager: Roxy Terrance
Scope of Work: FM and Cleaning services
Unique Activity: It is a large MNC logistics company and this is their Middle East headquarters.
Anixter
Reliance FM facility management capability
Our Clients
Location: : Al Tayer - Qatar/Kuwait/Bahrain
Property and Description: Al Tayer Stores - Villagio Mall and Landmark
Account Manager: Wasif Chaudhry/Shehab Matar
Scope of Work: Facility Management
Unique Activity: Cleaning, MEP, Specialized services (alarm, CCTV)
Al Tayer Group
Location: Business Bay, Dubai
Property and Description: It is a 35 floor office tower, area of 500,000 sq ft
Account Manager: Dilip Khatwani
Scope of Work: FM design Consultancy
Unique Activity: RFM Consultancy Team has review the project from a FM Design perspective in the following areas:MEP Design Review, Energy Efficiency Review, Space analysis, Finishes Review, Service Charge Evaluation
Prime Towers
Location: Doha, Qatar
Property and Description: Complete RAS GAS FM operations
Account Manager: Jabeer Sheikh, B Bhaskar
Scope of Work: FM Performance Measure System for 25 FM related Services
Unique Activity: RFM Consultancy Team was involved in the designing and implementing the FMPMS Program: • Mapping of business processes, drafting of performance measures and documentation and analysis of final PM system. • Design of Data Collection and reporting formats. • The implementation of PM system and collation of performance measurement data. • Analysis and development of FM section KPIs.
RAS GAS
Reliance FM facility management capability
Our Clients
Location: Kuwait
Property and Description: 1Million sq ft of office space
Account Manager: Tony
Scope of Work: Process Implementation
Unique Activity: RFM Consultancy team was involved in taking over the project and implement all necessary processes for the smooth operations of the building: Implementing SOPs for all services , Implementing Asset handover process, Implementing all check list and Schedules for all services, Implementing a data collection process.
Kuwait Petroleum
Location: Kuwait
Property and Description: 1076390 square feet of office space
Account Manager: Mr. Shahab Matar
Scope of Work: Facility Management Services
Unique Activity: RFM Consultancy team was involved in taking over the project and implement all necessary processes for the smooth operations of the building: Facility Management Services, Technical Supervision.
State Audit Bureau
Location: Malta
Property and Description: It is a 1100 apartment residential Complex in St Julian, on of the biggest projects in Malta
Account Manager: Sameer Ahmed
Scope of Work: FM Design, Project and transition Consultancy
Unique Activity: RFM is involved in this project right from the Design stage where it has give input with regards to MEP Design review, Space analysis, Energy efficiency, soft services review and finishes review.
Mistra Heights
It would be involved in Construction and transition FM Consultancy, and thereby go about managing the project operationally.
Reliance FM facility management capability
Our Clients
Location: Doha, Qatar
Property and Description: 500,000 sq ft
Account Manager: Rino Gopalan
Scope of Work: Integrated FM
Unique Activity: This is an office, workshop cum warehouse facility. RFM provides a single stop solution for the complete facility, right from Security, Cleaning, MEP, Landscaping, Pest Control with Facility Management Supervision and services.
Baker Hughes
Location: Cornice, Doha, Qatar
Property and Description: It is a 27 floor office tower, area of 350,000 sq ft
Account Manager: Jonas Ravelo
Scope of Work: FM Consultancy
Unique Activity: RFM Consultancy Team was involved in the project takeover:
MEP testing and Commissioning, Move Management, Process Implementation, Management of Building Commissioning, FM Strategy
RAS GAS, DANA Tower
Location: Abu Dhabi
Property and Description: 72 floors, 5 Basement
Levels, Height of tower – 330 meters. The tower
include offices, shops, restaurants, a sky garden,
penthouses. The total built up area is 205,000 square
meters.
Scope of Work: Complete Facility Management
services, includes Cleaning, Security, Front office
Administration , Help Desk and Pest control.
LANDMARK TOWER
Reliance FM facility management capability
DUBAI QATAR 603, Opal Tower 10 Al Kinana St., Burj Khalifa Blvd Al Sadd District Business Bay P.O. Box 112938 P.O.Box 31487, Dubai, U.A.E Doha, Qatar Tel: +971 4-5538696 Tel +974 44020100 Fax: +971 4-5538697 Fax +974 44020111 Email: [email protected] Email: [email protected]
KUWAIT 71954, Kifan
P.O. Box 13385 Kuwait
P O Box: 112938 Tel: +965-22457268
Fax: 0+965-22472583 Email: [email protected]
ABU DHABI 104, Moon Tower,
Zayed the 1st street, Al
Khalidiya
P.O.Box 114936,
Abu Dhabi, UAE
Tel +971 26673226 Fax +971 26673977
Email:[email protected]
NIGERIA
LONDON 20, Broadwick Street,
London, UK
Tel: +44203137635
NIGERIA 13th floor, Western house
8/10 Broad Street
Lagos Island,
Lagos, Nigeria
Tel: +234 1-2772245
www.reliancefm.com
London