ReleaseNotes_Q2_2013

Release Notes Q2 / 2013 AGS Service &Support Infrastructure

June 2013

© 2013 SAP AG. All rights reserved. 2

Table of contents

Basic Information

Support Portal

• Product Availability Matrix – Integrates Your System Data Now!

• Customer Message Center – Secure Area: improved usability

• Download all SSCR Keys

• Partner Monitor – Enhancements

• Quick Sizer Version 32 Change List

Business One

SMP UI to request Service & Support Report for SAP Business One Partners

SAP Business One License Key Application – Workflow Change

SAP Business One Partner Dashboard – Enhancements

SAP Business One Support tools


Basic Information

The release dates for the Support Applications in 2013 are scheduled for:

Purpose of Release Notes

The purpose of Release Notes is to give users of the Support Applications a brief overview of the

enhancements or new developments, which will be available in the forthcoming release.

Release Notes Cycle

Release Notes are scheduled for the end of every development quarter.

Dev Q2 Dev Q3 .

Aug 31, 2013 March 2, 2013 June 8, 2013

Dev Q1 Dev Q4

Nov 30, 2013


Product Availability Matrix – Integrates Your System Data

Now!

Basic Information Screenshot

Target Group:

Target System:

Technical Go Live:

Business Go Live:

Feedback Component:

Customer / Partner

SAP Support Portal

June 8, 2013

June 8, 2013

XX-SER-PAM-CONT or

feedback options in

PAM footer

Description of Enhancement

• The SAP Product Availability Matrix now enables

you to display all the software product versions

you have maintained in your System Data@SMP

and view and export their availability and

maintenance end dates quickly and easily.

• For a software product version you can see your

assigned systems and installations and directly

access the details.

Start the SAP Product Availability Matrix


Customer Message Center – Secure Area


Target Group:

Target System:

Technical Go Live:

Business Go Live:

Feedback

Component:

Customers

SAP Support Portal

June 8, 2013

June 8, 2013

XX-SER-SAPSMP-

SUP


Improved usability

• Move the buttons (Modify, History Log und

Close) to the top of the page.

• Initially hide the information related to

Additional Servers and Additional Contacts.


Download all SSCR Keys


Target Group:

Target System:

Technical Go Live:

Business Go Live:

Feedback Component:

Customers /

Partners

SAP Support Portal

June 8, 2013

June 8, 2013

XX-SER-SAPSMP-

SSCR


If a system was reassigned to another

installation, you had to manually re-request all

your SSCR keys.

A new tab for “Download all SSCR Keys” have

been added to “My Company`s Registrations”

to download all and newly generated SSCR

keys.

• See SAP Knowledge Base Article 1856748

for more information

• See SAP Note 1821969 for technical details.


Partner Monitor - Enhancements

Basic Information

Target Group:

Target System:

Technical Go Live:

Business Go Live:

Feedback Component:

Customer / Partner

SAP Support Portal

June 8, 2013

June 8, 2013

XX-SER-SAPSMP-SUP


The Partner Monitor tab of the Message Search application now includes Sybase messages in addition to SAP Analytics (previously

known as Business Objects) messages.


Quick Sizer Version 32 Change List

Basic Information

Target Group:

Target System:

Technical Go Live:

Business Go Live:

Feedback Component:

Customer / Partner

SAP Support Portal

June 8, 2013

June 11, 2013

XX-SER-SAPSMP-QS


Change List

• Result page:

Now it is possible to calculate one result also for projects that contain user-based and throughput-based sizings. In some cases this

is done automatically, in others this can be reached by a manual result choice.

• New / updated sizing guidelines:

- SAP SCM was updated to SCM 7.0

- More mobile apps within the questionnaire for SAP Mobile Apps were introduced


UI to request Service & Support Report for SAP Business

One Partners


Target Group:

Target System:

Technical Go Live:

Business Go Live:

Feedback Component:

B1 Partner

SAP Support Portal

June 8, 2013

June 8, 2013

SBO-CRO-SMP


Service & Support Report: SMP Web UI

• B1 Partners request a Service & Support report

for selected customers.

• B1 Partner has the option to request one report

for all selected customers together or for each

selected customer one report.

• The report will be transferred back to SMP as a

PDF document and can be downloaded.

• The report and the request history will be

available for one year. After one year the report

and request details will be deleted.


SAP Business One License Key Application

Basic Information

Target Group:

Target System:

Technical Go Live:

Business Go Live:

Feedback Component:

B1 Customer / B1 Partner

SAP Support Portal

June 8, 2013

June 8, 2013

SBO-CRO-SMP


Workflow change for License Key application

• SAP Business One release 9.0 comes with a new workflow engine. This is free to all customers as part of the SAP Business One

maintenance. The license key of the workflow component can be automatically added to the license.


SAP Business One Partner Dashboard


Target Group:

Target System:

Technical Go Live:

Business Go Live:

Feedback Component:

B1 Partner

SAP Support Portal

June 8, 2013

June 8, 2013

CSA-SBO-SUP


Enhancements

• Adjust the messages display in default

descending order by „Last Changed‟ in

Support Dashboard

• Show „Maintenance terminated„ for Support

Contract Type in customer table view.

ReleaseNotes_Q2_2013

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