Reining in Free-Range DocumentsKaren Lowe – proposed case study for Lavacon 2015

CORPORATE DOCUMENT SITUATION

attribute www.volganet.ru

IDEAL END STATE

SESSION OBJECTIVES

In this session, attendees will learn:

• How a document-centric company used a SharePoint intranet to simplify access to corporate documents

• How a user-centric approach to search helped users to find standards, processes and procedures documents quicker

• How this project realized:• Quicker access to documents• Increased confidence that it was the right document • Reduced frustration

SESSION METAPHOR: Taming/Training Horses

ISSUES & RESOLUTIONS

• Content overload

• Silos creating information

• Status Quo – culture, paradigms

• Findability

• Exposing information in a different way

• Applying Information Architecture principles

• Faceted Search results

• Increase usage

Source: https://www.flickr.com/photos/valenciacaballo/8615351127/in/set-72157633157478992Author: ValenciaCaballo

SPEAKER INFO

• Karen Lowe

• President, Lowe Technical Solutions Ltd

• Technical writer/information developer/DITA proponent & blogger

• Past Presentations:• Society of Technical Communications (STC) Calgary chapter,

2008• STC International Conference, 2009• Business Analysis World, Calgary 2010