Registration Services Mark Kosters 9 June 1998. Mark Kosters 9 June 1998 NANOG Meeting Dearborn,...

Registration Services

Mark Kosters9 June 1998

Mark Kosters9 June 1998 NANOG MeetingDearborn, Michigan

Outline

Current InterNIC Statistics Customer Service Engineering What’s in the Future?


Cumulative Registrations

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

Dec-94

Feb-95

Apr-95

Jun-95

Aug-95

Oct-95

Dec-95

Feb-96

Apr-96

Jun-96

Aug-96

Oct-96

Dec-96

Feb-97

Apr-97

Jun-97

Aug-97

Oct-97

Dec-97

Feb-98

Apr-98

COM

EDU

ORG

NET


Top-Level Domain Distribution as of May 31, 1998

.COM85.9%

.ORG6.7%

.EDU0.2%

.NET7.2%


New Domain Names Registered by Month

-

50,000

100,000

150,000

200,000

250,000

May-97

Jun-97

Jul-97

Aug-97

Sep

-97

Oct-97

Nov-97

Dec-97

J an-98

Feb

-98

Mar-98

Apr-98

May-97 Jun-97 Jul-97 Aug-97 Sep-97 Oct-97 Nov-97 Dec-97 Jan-98 Feb-98 Mar-98 Apr-98102,154 112,661 138,814 120,900 124,942 127,313 128,521 119,194 153,181 154,105 179,331 207,442

-12.2% 10.3% 23.2% -12.9% 3.3% 1.9% 0.9% -7.3% 28.5% 0.6% 16.4% 15.7%


Domain Updates Per Month

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

May-97

Jun-97

Jul-97

Aug-97

Sep

-97

Oct-97

Nov-97

Dec-97

Jan-98

Feb

-98

Mar-98

Apr-98

May-97

Jun-97 Jul-97 Aug-97

Sep-97 Oct-97 Nov-97 Dec-97 Jan-98 Feb-98 Mar-98 Apr-98172,39

7113,570

173,397

113,570

134,067

211,588

95,707

150,656

143,862

168,189

282,315

312,211


Telephone Requests

0

10,000

20,000

30,000

40,000

50,000

60,000

May-97

Jun-97

Jul-97

Aug-97

Sep

-97

Oct-97

Nov-97

Dec-97

Jan-98

Feb

-98

Mar-98

Apr-98

May-97 Jun-97 Jul-97 Aug-97 Sep-97 Oct-97 Nov-97 Dec-97 Jan-98 Feb-98 Mar-98 Apr-9847,459 45,907 48,980 42,553 46,929 37,314 35,967 39,218 38,585 40,476 49,193 47,999


Whois Queries by Month

0

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

35,000,000

40,000,000

45,000,000

May-97

Jun-97

Jul-97

Aug-97

Sep

-97

Oct-97

Nov-97

Dec-97

Jan-98

Feb

-98

Mar-98

Apr-

98

May-97

Jun-97

Jul-97

Aug-97

Sep-97

Oct-97

Nov-97

Dec-97

Jan-98

Feb-98

Mar-98

Apr-9815,082,1

9016,193,903

33,637,270

28,417,093

25,437,555

22,676,595

26,678,828

26,678,828

35,576,432

40,444,506

40,165,142

36,619,102


Monthly Email Sent to Hostmaster Address

May-97 Jun-97

Jul-97 Aug-97

Sep-97 Oct-97

Nov-97

Dec-97

Jan-98 Feb-98 Mar-98 Apr-98Total E-

Mails375,136

681,487

558,630

546,260

614,154

519,504

444,752

547,615

464,105

543,664

605,165

803,386Daily

Average12,101 22,716 18,020 17,621 20,472 16,758 14,825 17,665 14,971 19,417 19,521 26,780


Historic Perspective of a.root-servers.net 1995-1998

0

500

1000

1500

2000

2500

1 5 9

13

17

21

25

29

Days in May

Qu

eri

es

Pe

r S

ec

on

d

1998 1997 1996 1995


May 1998 Comparison ofa, j, and j.gtld Servers

0

500

1000

1500

2000

2500

1 4 7

10

13

16

19

22

25

28

31

Days in May

Qu

eri

es

Pe

r S

ec

on

d

a.root-servers.net j.root-servers.net j.gtld-servers.net


Customer Service

Help Desk– May 26 set a record for incoming calls: 3,768– Abandonment rates have been around 8%– Time to answer is about 3 minutes– Average call duration (once answered) is 5

minutes– Still need improvement to deal with spikes– 40% of calls deal with authentication


Customer Service (cont.)

Billing– Refund time has been cut to an average of 2

weeks Check refunds are problematic

– Payments are generally posted within 24-48 hours

Starting to get compliments on payment methods


Customer Service (cont.) Changes

– Registrant Name Change Process is now clearly defined Old method was cumbersome (delete and add) Authentication is problematic Still sub-optimal

Faxes– Working on ways to improve the fax process


Engineering

Operations– Remote Machines

Whois servers now in Chicago, San Jose, and Charlotte Load balancing solution being deployed Hardening monitoring Database changes

– Registration database moved from 2000 to 2 5000’s– Ingres to Oracle conversion

Call Tracking System being deployed Scaling issues


Engineering (cont.)

Development– Real-Time Registration

Use a protocol called RRI Microsoft Small Business Server (NT 4.0) WorldNIC

– RWhois 1.5 deployed– PGP 5.0 support deployed– Billing system deployed


Engineering (cont.)

Better spammer prevention support


What’s in the Future?

Examining the implications of the White Paper

Remote Registry Protocol (RRP) Improved authentication of registrants Dynamic Update Secure DNS


URL

This presentation can be viewed at the following URL:

– http://www.netsol.com/nsi/presentations/markk/9806nanog

Registration Services Mark Kosters 9 June 1998. Mark Kosters 9 June 1998 NANOG Meeting Dearborn,...

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