Registration Services Mark Kosters 10 November 1998.

Registration Services

Mark Kosters10 November 1998

Mark Kosters10 November 1998 NANOG MeetingAtlanta, Georgia

Outline

Current InterNIC Statistics Customer Service Engineering What’s in the Future?


Registration Growth(000’s)

= .NET ., ORG, .EDU Registrations = .COM Net Registrations

2,777

0

500

1000

1500

2000

2500

177246

340

461

627

818

1,0401,296

1,541

2,289

Mar '96 Jun '96 Sept '96 Dec '96 Mar '97 Jun '97 Sept '97 Dec '97 Mar '98 Jun '98Dec’95

1,862

3000

Sep '98


Top-Level Domain Distribution as of September 30, 1998

COM84.2%

ORG6.6%

EDU0.1%

OTHER0.0%NET

9.1%

COM EDU ORG NET OTHER TOTAL3,456,659 5,117 272,345 371,838 875 4,106,834


International Registrations

40,000

60,000

100,000

80,000

120,000

140,000

1Q'981Q'984Q'974Q'97

81,000

98,00098,000

128,000128,000

138,000138,000

2Q'982Q'98 3Q'983Q'98


Domain Updates Per Month

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

Oct-97

Nov-97

Dec-97

Jan-98

Feb-98

Mar-98

Apr-98

May-98

Jun-98

Jul-98

Aug-98

Sep-98

Oct-97 Nov-97 Dec-97 Jan-98 Feb-98 Mar-98 Apr-98 May-98 Jun-98 Jul-98 Aug-98 Sep-98211,588 95,707 150,656 143,862 168,189 282,315 312,211 225,192 258,044 328,941 260,091 375,104


Telephone Requests

Phones

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

Oct-97

Nov-97

Dec-97

Jan-98

Feb-98

Mar-98

Apr-98

May-98

Jun-98

Jul-98

Aug-98

Sep-98

Oct-97 Nov-97 Dec-97 Jan-98 Feb-98 Mar-98 Apr-98 May-98 Jun-98 Jul-98 Aug-98 Sep-9837,314 35,967 39,218 38,585 40,476 49,193 47,999 50,135 64,708 71,975 68,811 60,600


Whois Queries by Month

0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

70,000,000

80,000,000

90,000,000

Oct-97

Nov-97

Dec

-97

Jan-98

Feb

-98

Mar-98

Apr-98

May-98

Jun-98

Jul-98

Aug-98

Sep

-98

Oct-97 Nov-97 Dec-97 Jan-98 Feb-98 Mar-98 Apr-98 May-98 Jun-98 Jul-98 Aug-98 Sep-9822,676,595 26,678,828 26,678,828 35,576,432 40,444,506 40,165,142 41,619,102 53,864,428 30,649,397 62,794,599 77,815,985 73,980,717


Monthly Email Sent to Hostmaster Address

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

Oct-97

Nov-97

Dec-97

Jan-98

Feb-98

Mar-98

Apr-98

May-98

Jun-98

Jul-98

Aug-98

Sep-98

Oct-97 Nov-97 Dec-97 Jan-98 Feb-98 Mar-98 Apr-98 May-98 Jun-98 Jul-98 Aug-98 Sep-98Total E-Mails 519,504 444,752 547,615 464,105 543,664 605,165 803,386 784,402 771,372 865,209 898,647 1,087,571Daily Average 16,758 14,825 17,665 14,971 19,417 19,521 26,780 25,303 25,712 27,910 28,989 36,252


a.root-servers.net October 1998

0

500

1000

1500

2000

2500

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Days in October

Qu

eri

es P

er

Se

co

nd


Customer Service Help Desk

– July 14 set a record for incoming calls: 4,142– Abandonment rates have been around 11%– Time to answer is about 2:00 minutes– Average call duration (once answered) is 5 minutes– Most frequent questions (most common first)

Authentication How to change a contact How to change to a new ISP Status of a domain update


Customer Service (cont.) Changes

– Registrant Name Change Records here every month 65% of the requests are correct New FAQs created

– http://rs.internic.net/whats-new.html

Email – 78% answered within 24 hours


Engineering

Operations– Remote Sites

GTLD servers now in London and in Bay Area– Serves .com, .net, and .org only– f.gtld-servers.net

• 1200 queries per second• Colo at PAIX

– k.gtld-servers.net• Seeing about 1500 queries per second• Colo within Globalcenter’s space

Actively looking for more sites


Engineering (cont.)

Whois searching improved– Improved search scheme– More aggressive with abusers

Average registration turn-around improved– Improved spammer prevention– Improved internal load sharing algorithms


What’s in the Future? Contract transferred from NSF to DOC Amendment 11 highlights

– Specify a registrar/registry (RRP) system by November 1– NewCo to appoint 10 people to review RRP by December 1– Test bed operational by March 31, 1999 for 5 NewCo accredited registrars– Expanded to other registrars by June 1, 1999– Equal access by October 1, 1999– Enhancements to Whois– Assist NewCo with details upon request– Operate the a.root-servers.net machine with modifications of root zone to be approved by DOC

Remote Registry Protocol (RRP) Improved authentication of registrants Dynamic Update Secure DNS


Future (cont.) RRP Details

– Very lightweight– Real-time registrations– Only enough information to generate zone files and

identify which registrar has what domains– No contact information - held at the registrar level– Why so lightweight?

Internationalization problem moved to registrar Privacy issues moved to registrar Can differentiate service between registrars more

easily


Future (cont.)

Transport is through SSL Web interface for registrar reports Caveat

– This all may change


URL

This presentation can be viewed at the following URL:

– http://www.netsol.com/nsi/presentations/markk/9811nanog

Registration Services Mark Kosters 10 November 1998.

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Transcript of Registration Services Mark Kosters 10 November 1998.