Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Registering and using the Yealink T4-

series, T2-series and T19P

SIP phones on the Cloud PBX

Table of Contents

UC license required ............................................................................................................................. 2

List of Yealink phones that are tightly integrated ............................................................................... 2

Log in to the phone ............................................................................................................................. 2

Enable SIP notification messages ........................................................................................................ 3

Enter the registration details for the Cloud service ............................................................................ 4

Allow the Cloud PBX communicate using xml messages .................................................................... 5

Program the soft keys on the phone with PBX functions ................................................................... 6

Program the keys on the EXP40 LCD Expansion Module .................................................................... 7

User button LED modes ....................................................................................................................... 8

Feature example: Using Listen, Whisper and Intrude ......................................................................... 8

Fault finding ......................................................................................................................................... 9

Appendices, dialling codes ................................................................................................................ 10

Default Numbering Plan ................................................................................................................ 10

Explanation of the symbols used in the dialling codes.................................................................. 10

Codes Dialled into a Busy Extension .............................................................................................. 15

Codes Dialled into a Ringing Extension ......................................................................................... 16

Codes Dialled While Connected to Voicemail (Voice Menus i.e. *99) .......................................... 16

Phone Firmware: 28.80.0.95/2.73.0.50 Cloud PBX Firmware: 19.042

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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UC license required

For system phone functionality, as described in this manual, a Unified

Communications package license is required for the PBX.

Only one SIP phone may be connected at each licensed extension.

List of Yealink phones that are tightly integrated

Yealink T19P / T19P-E2,

T20P, T21P /

T21P-E2, T22P,

T23P / T23G,

T26P

T27P / T27G (including EXP20 Module),

T28P (including EXP20 Module),

T29G (including EXP20 Module),

T40P, T42G, T41P,

T48G (including EXP40 Module),

T46G (including EXP40 Module).

Log in to the phone

Connect the power adapter and the LAN cable to the phone. Press the Menu

Key/Status to check the IP address of the phone. Browse to the IP address of the

phone and login using admin/admin.

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Enable SIP notification messages

Go to Features/Remote Control and enable SIP Notify as shown here:

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Enter the registration details for the Cloud service

Go to the Register page, under the Account tab, and enter the SIP registration

details: Server Host, Register Name, User name and Password.

These registration details can be obtained from the cloud PBX administrator. The

Register Name and the User Name should be the same. This is referred to as the IP

Registration Name on the IP Phone Registration page of the cloud PBX installer

portal. Alternatively these credentials may be auto-provisioned by a provisioning

server.

Ensure the Line Active is set to Enabled.

The Register Status should change to Registered after the Phone successfully

connects to the PBX.

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Allow the Cloud PBX communicate using xml messages

On the cloud PBX installer portal, go to System Settings/CTI Services and set the

xHTML API to Enabled as shown below.

At System Settings/Firewall, make sure the xHTML API is set to Unrestricted:

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Program the soft keys on the phone with PBX functions

The PBX menus can be accesses by pressing the PBX softkey. The Menu softkey

gives access to local phone parameters such as the IP address.

Go to your user portal on the cloud PBX, by browsing to your cloud server, normally

at an address in the format mycompany.serverpbx.com, and entering your user name

and password.

Click on the Function Keys icon and select your Yealink model from the Phone Model

drop down menu in the top left hand corner of the page.

Program each of the keys as Function key, contact, internal user etc., selecting from

the drop-down menu.

Note that the key to the bottom right of the display changes to a Shift key, when the

first number is entered on the second display page.

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Note that the top button on the left of display corresponds with keys 1, 10 and 19,

depending on the page selected by the Shift key on the phone.

On the T48G/T49G, it’s most convenient to program the most frequently used keys to

the outer key positions.

Program the keys on the EXP40 LCD Expansion Module

To program the Button Expansion Module, EXP40 LCD Expansion Module, click on

the EXP Module Programming button.

Each button has two key designations, selected by the 1 and 2 page keys on the

EXP40 Expansion Module.

Up to six Expansion Modules can be supported.

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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User button LED modes

The User buttons are implemented as SIP BLF keys. Yealink LED mode 1 is the only mode

supported by the cloud PBX.

When a key is assigned to monitor an extension, the behaviour of the LEDs is as follows:

LED unlit: extension is idle

LED flashing red: extension is ringing

LED solid red: extension is busy.

Note: If the Yealink phone is programmed to use a LED mode other than LED Mode 1, this

will be over-written by the Cloud PBX and the phone will revert to LED mode 1 when it is

reconnected to the server or powered down.

Feature example: Using Listen, Whisper and Intrude

Assign keys to the Listen and Intrude functions, by selecting from the Function Keys drop-down

menu, under the Function Keys tab, at the User Portal.

Whisper uses the Listen button. Pressing it toggles between listen and whisper and the led color

changes. Green is for Listen mode, red for whisper.

Dialing 7 will toggle between the listen and whisper modes.

Dialing 9 will go from Listen or Whisper mode into Intrude mode.

There’s a separate Intrude key.

Pressing Intrude, when the phone is idle, displays a list of the active calls that can be intruded on. To

intrude, select the call from the list.

Pressing the Intrude key, while in listen/whisper mode has no effect.

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Fault finding

Phone not registering: check the server address of the PBX and the user

name and password.

Function keys not working or Load error on pressing the PBX key: The xHTML

API on the PBX System Settings/CTI Services page must be enabled and the

PBX Firewall must be Unrestricted, for function key operation, as described in

the section “Allow the Cloud PBX communicate using xml messages” above.

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Appendices, dialling codes

Default Numbering Plan

101 – 300 User Extensions

6900 – 6909 Meet-Me Conferences Rooms

7000 – 7299 300 Auto Attendants

800 – 819 20 Groups

820 – 869 50 Skill-Sets

9 Line access

0 Operator Group

Explanation of the symbols used in the dialling codes

Normal dialling digits = 0,1,2,3,4,5,6,7,8,9,*,#

Fixed length Wild Card = W (where W can be any digit 0-9, so if we need to take in 4 digits for a pin its

WWWW)

Variable length Wild Card = !n!W (where the system will look for any number of wild card numbers from 1 digit

to n digits, so if we need to enter an external number to Forward to we would need to enter any digit from 1 to

20 digits, !20!W )

0 based Variable length Wild Card = ^n^W (where the system will look for any number of wild card numbers

from 0 digit to n digits)

Examples:

*210*!9!W*!20!W*WWWW# Set External Forward All Calls at this group with pin code (any other

member)

*210* is the code for external Forward !9!W* is used to take in the group number (which can be from 1 to 9 digits long)

!20!W* is used to take in the external number (which can be from 1 to 20 digits long)

WWWW# is used to take in the group pin code (which is fixed at 4 digits)

*61*!9!W**99*!3!W*WWWW# Set Forward On No Answer to voicemail with Timer at this group with pin

(any other member)

*61* is the code for internal Forward on no answer

!9!W* is used to take in the group number (which can be from 1 to 9 digits long)

*99 is the code for the Voicemail

!3!W* is used to take in the timer delay before the Forward should act (which can be 1 to 3 digits long)

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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WWWW# is used to take in the group pin code (which is fixed at 4 digits)

*68*!2!W*!4!W# Activate roaming pin

*68* is the code for roaming pin

!2!W* is used to take in the roaming pin account number (which can be from 1 to 2 digits long)

!4!W# is used to take in the roaming pin code (which can be from 1 to 4 digits long)

**9W*3W#^50^W Single Call CLIP/CLIR With group access

**9W* this is used to take in the line access code (as in the line access codes *91- *98)

3W# this is used to take in the CLIP/CLIR setting i.e. 30=CLIR 31=CLIP)

^50^W this is used to take the external number the user wishes to dial (for 0 digits to 50 digits long)

Programming Codes

*210*!20!W# Set External Forward All Calls

*210*!9!W*!20!W# Set External Forward All Calls at this group (leader)

*210*!9!W*!20!W*WWWW# Set External Forward All Calls at this group with pin code (any other

member)

*21*!9!W# Set Internal Forward All Calls

*21**99# Set Forward all to voicemail

*21*!9!W*!9!W# Set Internal Forward All Calls at this group (leader)

*21*!9!W*!9!W*WWWW# Set Internal Forward All Calls at this group with pin code (any other

member)

*21*!9!W**99# Set Forward all to voicemail at this group (leader)

*21*!9!W**99*WWWW# Set Forward all to voicemail at this group with pin code (any other member)

*31# Set CLIP

*30# Set CLIR

*3*^3^W#^50^W Select number or MSN for outgoing call

*4!3!W Dial Central Speed Numbers

*5 Redial

*610*!20!W# Set External Forward On No Answer

*610*!20!W*!3!W# Set External Forward On No Answer With Timer

*610*!9!W*!20!W*!3!W# Set External Forward On No Answer with Timer at this group (leader)

*610*!9!W*!20!W*!3!W*WWWW# Set External Forward On No Answer with Timer at this group with

pin (any other member)

*610*!20!W*# Set External Forward On No Answer Without specifying Timer

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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*610*!9!W*!20!W*# Set External Forward On No Answer without specifying Timer at this group

(leader)

*610*!9!W*!20!W**WWWW# Set External Forward On No Answer without specifying Timer at this group

with pin (any other member)

*61*!9!W*!3!W# Set Internal Forward On No Answer With Timer

*61**99# Set Forward On No Answer to voicemail

*61*!9!W# Set Internal Forward On No Answer

*61**99*!3!W# Set Forward On No Answer to voicemail with timer

*61*!9!W*!9!W*# Set Internal Forward On No Answer at this group without specifying Timer

(leader)

*61*!9!W*!9!W*!3!W# Set Internal Forward On No Answer at this group with Timer (leader)

*61*!9!W*!9!W**WWWW# Set Internal Forward On No Answer at this group without specifying Timer

with pin (any other member)

*61*!9!W*!9!W*!3!W*WWWW# Set Internal Forward On No Answer at this group with Timer with pin (any

other member)

*61*!9!W**99*# Set Forward On No Answer to voicemail at this group (leader)

*61*!9!W**99**WWWW# Set Forward On No Answer to voicemail at this group with pin (any other

member)

*61*!9!W**99*!3!W# Set Forward On No Answer to voicemail with Timer at this group (leader)

*61*!9!W**99*!3!W*WWWW# Set Forward On No Answer to voicemail with Timer at this group with pin

(any other member)

*61**99*# Set Forward On No Answer to voicemail

*61*!9!W*# Set Internal Forward On No Answer

*62*!9!W# Set Group Opt Out

*631*!3!W# Set the LCD Contrast of an Executive System Phone

*632*W# Set the Language of an Executive System Phone

*633*!3!W# Set the Ringer Volume of an Executive System Phone

*634*!3!W# Set the Speaker Volume of an Executive System Phone

*635*!3!W# Set the Handset Volume of an Executive System Phone

*637*W# Set Auto-Answer on/off for an Executive System Phone

*641*WWWW# Set Alarm Call

*67*!9!W*!9!W# Set Internal Forward On Busy at this group (leader)

*67*!9!W*!9!W*WWWW# Set Internal Forward On Busy at this group with pin (any other member)

*67*!9!W**99# Set Forward On Busy to voicemail at this group (leader)

*67*!9!W**99*WWWW# Set Forward On Busy to voicemail at this group with pin (any other member)

*67**99# Set Forward On Busy to voicemail

*68WW!4!W Activate roaming pin using short code

*68*!2!W*!4!W# Activate roaming pin

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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*71!9!W Pick up call

*72 Explicit call transfer

*73 Conference Call

*74 Park Call

*75!9!W Retrieve Parked Call With Code

*76!9!W Answer Paging

*76* Answer any paging device

*77!9!W Directed Page

*77* Universal Page

*77# Public Address Page

*78 Open Door

*79*!22!W# Start Remote Download

*79# Transfer to Analogue Modem

*70*WWWW# Clear Pin

*70*WWWW*WWWW*WWWW# Change the PIN

*70**WWWW*WWWW# Enter a new PIN

*7* Ring Extension and override Auto-Answer

*8!2!W Local Speed Numbers

*91^50^W Line Access Group 1

*92^50^W Line Access Group 2

*93^50^W Line Access Group 3

*94^50^W Line Access Group 4

*95^50^W Line Access Group 5

*96^50^W Line Access Group 6

*97^50^W Line Access Group 7

*98^50^W Line Access Group 8

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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*99 Access Voice Mail

*901 Sip Access Group code

*902 Sip Access Group code

*903 Sip Access Group code

*904 Sip Access Group code

*905 Sip Access Group code

*906 Sip Access Group code

*907 Sip Access Group code

*908 Sip Access Group code

*9*!2!W UnPark Line

*9#!9!W UnPark Extension

*00 SIP Access Code

*07*W# Manual Filtering Switch

*0*3W#^50^W Single Call CLIP/CLIR

**8!2!W*!20!W# Program Local Speed Numbers

**91 Enter Pre External Dialling With Line Access Group 1

**92 Enter Pre External Dialling With Line Access Group 2

**93 Enter Pre External Dialling With Line Access Group 3

**94 Enter Pre External Dialling With Line Access Group 4

**95 Enter Pre External Dialling With Line Access Group 5

**96 Enter Pre External Dialling With Line Access Group 6

**97 Enter Pre External Dialling With Line Access Group 7

**98 Enter Pre External Dialling With Line Access Group 8

**9W*3W#^50^W Single Call CLIP/CLIR With group access

****#### Enter System Maintenance

#21*!9!W# Clear Forward All Calls at this group (leader)

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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#21*!9!W*WWWW# Clear Forward All Calls at this group with pin code (any other member)

#21# Clear Forward All Calls

#3 Account Code

#61*!9!W# Clear Forward On No Answer at this group (leader)

#61*!9!W*WWWW# Clear Forward On No Answer at this group with pin code (any other

member)

#61# Clear Forward On No Answer

#62*!9!W# Clear Group Opt Out

#62# Clear Do Not Disturb

#641# Clear Alarm Call

#67*!9!W# Clear Forward On Busy at this group (leader)

#67*!9!W*WWWW# Clear Forward On Busy at this group with pin code (any other member)

#67# Clear Forward On Busy

#68# Deactivate roaming pin

#8!2!W# Clear Local Speed Numbers

#98!9!W Force Forward to voicemail (without first ringing) with no intro

#99!9!W Force Forward to voicemail (without first ringing)

#001# Clear All Call Forwards

Codes Dialled into a Busy Extension

5 Set Call-back

79 Intrude

77 Contact centre Listen-in (While Listening dial 7 to toggle between Listen-in

and whisper)

#99 Connect to the Busy Extensions Voicemail

Set up and use of Yealink T19, T2- and T4 -series phones on the Cloud PBX server

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Codes Dialled into a Ringing Extension

7 Intercom

#99 Connect to the Ringing Extensions Voicemail

Codes Dialled While Connected to Voicemail (Voice Menus i.e. *99)

1 To Listen to New Messages (Played oldest first)

1. To replay Message 2. To Delete Message 3. To Play Next Message 4. Followed by extension number To Forward Message 5. To Return a Call to the CLI of the Message *. To Return to the Main Menu

2 To Listen to a Saved Messages (Played oldest first)

1. To replay Message 2. To Delete Message 3. To Play Next Message 4. Followed by extension number To Forward Message 5. To Return a Call to the CLI of the Message *. To Return to the Main Menu

3 To enter Voicemail Setup

1. To play your current Welcome Message 2. To Record a Welcome Message (followed by # to end recording or

hang-up) 3. To Delete your current Welcome Message *. To Return to the Main Menu

4 To Change Diversion Settings

1. To Clear Diversion 2. To Forward to voicemail 3. To Forward to the number you are calling from 4. To Forward to any number dial the number followed by # (you

need to add the external number prefix i.e. 9) *. To Return to the Main Menu

6 (Followed by AA number) to enter Auto Attendant record Setup

(Need to be an operator to do this)

1. To play your current Welcome Message 2. To Record a Welcome Message (followed by # to end recording or

hang-up) 3. To Delete your current Welcome Message *. To Return to the Main Menu