Regional User Conference Day 2
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Transcript of Regional User Conference Day 2
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Regional User Conference Day 2Presented by Anita Luce
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Why are we all here?
Discovering program efficiencies by utilizing MoversSuite features and capturing Industry Best Practices. Improving communications between Coordinators and Dispatch.
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Day Two ItineraryMorning: 8:00 Open and Introductions
Question and AnswerTopics from Day 1Local Dispatch Module
Lunch: 12:00 to 1:00 Afternoon:1:00 Dispatch Center
SafetyLong Distance DispatchAdvancesQ&A5:00 Close
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House Rules Turn off cell phone
Be courteousBe respectful of others timeAvoid side conversations
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Day 1 Highlights
Data Entered a Single TimeData OwnershipData PushbackIndustry Best PracticesSecurity
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Data OwnershipThe first user to come into contact with the information owns it and it is their responsibility to get it into MoversSuite.
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Data PushbackThe practice of Data Pushback implies if the information provided is not adequate, then a request for correction is sent to the data owner. The correction should be made by the data owner to clarify the information and provide training.
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Industry Best Practices
Utilizing Industry Best Practices may involve changing current practices.
Don’t be a Work Place Zombie!
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Work-A-Rounds Can Take on a Life of Their Own
Why are monsters created?Not wanting to changeNot taking the time to researchIgnoring the potential benefitsUnaware of the benefits
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SecuritySecurity in MoversSuite provides visibility while controlling access.
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Features Under Utilized by OperationsDispatch StatusConnect imports to and from the van lineProcess standardizationMoversSuite training resourcesDocument ManagementNotesEmail Options
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New MoversSuite Releases Include
Release Notes With New FeaturesKnown IssuesRelease System Requirements
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New Features of MoversSuiteTelephone NumbersShipment StatusMoversSuite Administration ToolMoversSuite Help
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Not So New But Still GreatDispatch StatusEmail OptionsMilitary/Government TabDocument ManagementSITQuotes
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Operations and Coordinator Communication
It is vital that the communications between coordinators and operations is clear and concise. This increases efficiencies and effectiveness.
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Local Dispatch ModuleModule DesignSingle Center for Multiple BranchesDay NotesService RequestEmail OptionsProcessing Service Requests
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Lunch Break – See you back at 1:00 pm
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Local Dispatch Center ContinuedDispatch Status as Communication Tool Grid FeaturesDispatch StatusCrew and Equipment AvailabilityAdvances
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SafetyPersonnel Safety
Personnel Safety Items Personnel Safety Events Personnel Safety Reports
Equipment Safety Equipment Safety Items Equipment Safety Events Equipment Safety Reports
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Local Operations Reports
Reporting ServicesMicrosoft Word Documents
Bookmarking
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Long Distance Dispatch
Grid FeaturesDriver Assignments
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Advances
Driver AdvancesAdvance Processing
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Long Distance Operations Reports
Reporting ServicesMicrosoft Word Documents
Bookmarking
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Question and Answer Period
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Goodbye and Thank You!