Region Name Review
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Transcript of Region Name Review
Confidential & Proprietary • Copyright © 2010 The Nielsen Company
Region NameReview
NameDate
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Regional Review Checklist
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Check Points Yes/No
Have COE Leaders reviewed their sections?
Have COE Leaders reviewed the entire deck?
Have required pre-meeting reviews taken place?
Has the completed deck been reviewed by GBS Communications at least two business days prior to the prep meeting?
Is the number of pages in the deck no more than the total length of the meeting, divided by 4 (e.g. 8 hour meeting deck should have no more than 120 slides)?
Are the sections in the proper order, as outlined in the agenda?
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Process Guidelines
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• This template should be used to build your regional review deck
• If adding pages, please be sure to do the following:– Ensure readability—fonts must be legible—no smaller than 14 point in text boxes,
no smaller than 10 point in tables or charts– Use Nielsen color scheme for all charts; text should always be black, except for
page titles, which should be Nielsen Blue– When importing slides from other decks/templates, ensure they conform to
Regional Review template look and feel– Please DO NOT insert tables and charts as pictures/images.
• The number of pages in the deck should be less than or equal to the total length of the review meeting divided by 4 (e.g. 4 hour review deck < 60 slides).
• The entire presentation MUST be reviewed by key stakeholders including COEs before the prep meeting and Mitchell’s review.
• GBS Communications must review the presentation before the prep meeting. Please deliver the complete deck, and allow 2 days for review.
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Agenda
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Time (ET) Topic Presenter(s)
Opening
Financials
MSci
Data Acquisition
Operations
Technology
BPI
Meeting Wrap-up
Core Standard Templates
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Cost Walk
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Takeaway
$$ in MM @ BR
* IAG Excluded
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Funnel
Item #1
Item #2
Item #3
Item #4
2009ACTUAL
$XXMM$XXMM
$XXMM$XXMM
$XXMM$XXMM
$XXMM$XXMM
$XXMM$XXMMTOTAL
PLAN
Delivered
$XX
in Savings
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April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Scorecard
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Service Contractual Delivery Quality
Cycle time Comments
Add Targets / R,Y,G definitions to all KPI charts
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Job Jar View
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Q2’08 Q3’08 Q4’08 Q1’09 Q2’09
# Projects Completed
# Projects In-flight
Still To Be Completed
In-Flight for next Quarter
Total FTE to be allocated
Already committed
Available workload
Available capacity for 2009 projects
• XX projects delivered• XX still in flight in DATE and XX will be in flight in DATE• Using XX% of our capacity in QUARTER ‘09
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Include cost of all completed projects
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
• Project One
• Project Two
On the Horizon
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Takeaway
List of new programs for discussion…
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Competitive Landscape
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Should include 2-3 key competitors, their competitive performance, and additional description.
• Explanation of Company X competitive performance, description• Explanation of Company Y competitive performance, description
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Four-blocker
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Text• Text
Text• Text
Text• Text
Text• Text
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Text Slide
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Takeaway
Text• Bullet
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Picture Slide
Text• Bullet
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April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Chevrons/Process
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Text Text Text
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Numbered List
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1.
2.
3.
4.
5.
6.
Text
Text
Text
Text
Text
Text
Title
Title
Title
Title
Title
Title
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Table
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April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
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Quality On Time Coverage UCWO Service SatisfactionCarrefourLeClercCadbury N N Danone- France Y N Danone- Blédina N Y Nestlé N N Unilever N N Bongrain Y Y Kraft Food N N LU N N Diageo Y N P&G Y Y Henkel N N Coca Cola N N Reckitt Benckiser N N Pernod Ricard N Y Colgate N Y Ferrero Y Y SC Johnson N N Intersnack Y N Benedicta/ Heinz N N Panzani N N Douwe Egberts N Y DIM N Y Beiersdorf N N Orangina N N Glaxo SmithKline N N COTY N Y Sara Lee N N Bacardi Martini Y Y Kronenbourg N N General Mills N Y LDC N Y
(Country Name): The Watcher – DATESt
rate
gic
Clie
nts
Sele
ct C
lient
s
• When copying and pasting symbols into the table, make sure you select “Keep Source Formatting”
• Delete any extra spaces above or below images in table after pasting
• Font for table cells with symbols should be set to “Wingdings”
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Region RMS – Key Timelines KPI Trend
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On Time DeliveryCountry Sep'08 Oct'08 Nov'08 Dec'08 Jan'09 Feb'09 Mar'09 Apr'09 May'09 Jun'09 Jul'09 Aug'09 Target
ValueCountry 1 95.5% 100.0% 98.1% 100.0% 98.9% 99.8% 99.6% 99.7% 99.8% 99.7% 99.8% 99.8% 100.0%
Country 2 97.6% 99.8% 98.4% 98.0% 99.0% 99.2% 99.7% 99.4% 98.8% 98.9% 99.8% 99.6% 100.0%
Country 3 99.3% 99.3% 99.0% 98.7% 98.7% 98.7% 98.5% 98.4% 98.0% 98.6% 98.2% 98.3% 100.0%
Country 4 100.0% 99.9% 99.9% 99.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Country 5 100.0% 100.0%100.0% 100.0% 96.4% 94.4% 98.2% 100.0% 100.0% 100.0% 100.0% 99.6% 100.0%
Country 6 100.0% 99.9% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 99.2% 100.0% 100.0% 100.0%
Country 7 99.3% 93.8% 95.0% 90.0% 100.0% 99.3% 99.5% 99.5% 99.3% 99.0% 99.3% 99.2% 100.0%
Country 8 98.7% 99.4% 99.1% 98.7% 99.0% 99.3% 97.3% 98.8% 98.9% 98.5% 98.1% 99.1% 100.0%
Country 9 95.9% 95.7% 98.6% 93.5% 96.6% 96.8% 97.2% 98.3% 98.8% 98.9% 98.6% 99.0% 100.0%
Country 10 100.0% 100.0%100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Country 11 100.0% 100.0%100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Country 12 100.0% 100.0%100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Country 13 100.0% 100.0%100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Country 14 98.5% 100.0%100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Country 15 99.0% 93.3% 100.0% 94.8% 100.0% 100.0% 100.0% 99.7% 100.0% 100.0% 100.0% 100.0% 100.0%
For On Time Delivery slides find way to show target delivery date (e.g. D+20)
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Region CPS – Key Quality KPI Trend
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Sample Fulfillment (%)
Country Sep'08 Oct'08 Nov'08 Dec'08 Jan'09 Feb'09 Mar'09 Apr'09 May'09 Jun'09 Jul'09 Aug'09 Target Value
Country 1 75.6% 75.4% 75.9% 78.9% 89.8% 90.9% 91.1% 91.1% 90.3% 89.9% 89.3% 88.1% 86.0%
Country 2 87.3% 88.3% 87.6% 86.5% 85.7% 84.5% 83.4% 83.4% 84.1% 85.2% 85.3% 85.4% 88.0%
Country 3 86.4% 86.7% 86.6% 86.6% 86.0% 85.8% 85.0% 84.4% 84.3% 83.8% 84.1% 84.6% 88.0%
Country 4 92.7% 93.5% 93.3% 93.7% 93.8% 93.9% 93.5% 92.1% 90.4% 88.6% 86.6% 86.0% 90.0%
Country 5 99.3% 99.0% 98.7% 98.7% 98.4% 98.0% 97.5% 96.9% 96.7% 96.4% 96.9% 97.8% 93.0%
Country 6 101.2% 100.6% 100.6% 100.7% 101.0% 100.5% 100.1% 99.2% 99.1% 99.7% 100.0% 100.7% 100.0%
Country 7 99.1% 99.3% 99.6% 99.3% 99.0% 99.4% 99.9% 100.2% 100.1% 100.0% 99.9% 99.8% 100.0%
Country 8 96.5% 96.6% 96.7% 96.7% 96.9% 97.1% 96.6% 96.7% 97.1% 97.4% 98.6% 99.1% 98.0%
For CPS, only show metrics in meaningful months when data is delivered.
Hot Client Issues
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Client Issues Process
• Weekly calls to review each hot client issue - region and local teams
• Cross functional – GBS, PL, MSci, CS• One tracker and status• Focus on root cause analysis and actions• Extended to client communication and
sign-off• Expedite resolution with SME support
Hot Client Issues by Client
Total Hot Client Issues Hot Client Issues by Area
Summary
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April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Hot Client Issues: Feedback
Cross functional involvement resolving issues
• Shared accountability to close issues – everyone has a role to play (CS, PL, GBS and MSci)
• Speedy escalation to regional heads (CT, Glen, Richard, Sophie, Ravi and Anna/Andrew) - no place to hide
• Meaningful resolutions – reporting rigor and senior involvement ensures the right process is followed first time
• Client communication and involvement – ensuring clients are involved and stake-holders of what we are attempting to achieve
• Impressive improvement in the response rate –a sea change
• Brings in the management focus on Key client pain areas
• Formal sign-off from clients for each of the issues
• Sharing solutions across clients/ countries
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April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Most Common Root Causes
• Product Design Issues:– Coverage issues
– Universe update
– Panel Representation
– Sample adequacy
– Uncovered channels • Process Deficiency:
– Non Sampling errors
– IMDB: wrong coding - incorrect weight factor/price, item classification etc
– Data fluctuations: Inadequate corrections given by RF to handle wide variations of sales reported by a store versus previous period, especially for low penetrated brands and SKUs
MSci Engagement is Critical
Hot Client Issues – Root Causes Overview
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Deep Dive on Red Zone Countries
Deep Dive countries should show annual revenue for the country.
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Indonesia May'08 Jun'08 Jul'08 Aug'08 Sep'08 Oct'08 Nov'08 Dec'08 Jan'09 Feb'09 Mar'09 Apr'09
% Quality Escape 6% 5% 8% 23% 8% 14% 24% 18% 18% 1% 0% 3%
% On Time Delivery 82% 21% 32% 87% 35% 65% 26% 67% 0% 75% 92% 93%
RMS: Root Cause Analysis
Quality Escapes•Root Causes
– Significant Volume growth and fluctuation in distribution in some MBD– Error in inputs on New Universe Update
•Action Taken– Revised sensitivity on Trend Check QC, IBD review done – Check list/ point included on Universe Input
On Time Delivery•Root Causes
– Degradation of performance, capacity issues resulting in RF slow performance.
•Action Plan– Short term managed by team by rescheduling and reallocating work
– New server in place in June, Go live in July
On Quality Escapes/On-Time Delivery scorecards, add a thick bar after the month of the last regional review (Mitchell visit)
Add Revenue and EBITDA to each Country Deep Dive chart
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A&Q
Other Program Templates
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Henrique Valerio
Technology
GBS Latin America Engagement Model
Bene PaganiClient Service Team
Pablo LavolpeOperations
Hector Mendoza
Data Acquisition
Arturo Garcia Castro
Latin America
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April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Risks and OpportunitiesRisks COE Region Countries Risks Amounts ($K)
TOTAL RISKS:
COE Region Countries New Opportunities Amounts ($K)
TOTAL OPPORTUNITIES:
Opportunities:
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April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
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2009 Say:Do Ratio
YTD On-time Delivery by Job Jar
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Root Cause AnalysisIT Reasons affecting APIMEA region
Non-IT Reasons affecting APIMEA region
Price is Right tool used by CS when launching new Products - Consumer
APIMEA Say: Do Ratio Q3 2009 – XX% Oct – XX%Planned Project Commitments
• Delivered On-Time• Late Due to IT Reasons• Late Due to Non-IT Reasons
Cancelled
Segment Project Root Cause
Consumer
Segment Project Root Cause
Consumer
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Resource Hours
Capacity Summary – Q2
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Project Name Project Health Owners BUS/
GBS
Actual Hrs
Q2’09
Percent of JJ
CapacityDPPF Implementation
Tech : Neil Banfield; Sponsor: Scott Davey GBS 2,032 12.2%
AIS Reporting Tech : Volker Stapelmann; Sponsor: Michele Strazzera BUS 2,016 12.1%
Production System Tech : Neil Banfield; Sponsor: Scott Davey BUS 1,974 11.9%
AIS Reporting (Global)
Tech : Volker Stapelmann; Sponsor: Michele Strazzera BUS 1,680 10.1%
RAM/MI Tech : Stephen Bills; Sponsor: Peter Cornelius BUS 1,512 9.1%
Production System Convergence (Asia)
Tech : Gilbert Cheong; Sponsor: Dan Coutts GBS 1,050 6.3%
Data Collection Jobs
Tech : Dan Coutts; Sponsor: Scott Davey BUS 1,050 6.3%
Data Collection TV Tech : Dan Coutts; Sponsor: Scott Davey BUS 840 5.0%
Data Collection Print
Tech : Dan Coutts; Sponsor: Scott Davey BUS 420 2.5%
Ad Validation Tech : Volker Stapelmann; Sponsor: Ben van der Werf BUS 420 2.5%
Data Collection Mail
Tech : Dan Coutts; Sponsor: Scott Davey BUS 210 1.3%
Data Collection Internet (NL)
Tech : Volker Stapelmann; Sponsor: Scott Davey BUS 210 1.3%
Total 13,415 81%
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* JJ Capacity is as a % of assignable capacity
Overall
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
RMS: Root Cause Analysis (Detail)
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Root Causes: Several quality issues were identified during the Operational review and the main focus are:
- Repetition of Convenience Chain information.- Wrong Retailer item description- Price quality controls
-Current Status: Operation Review made on w/March 23rd
Next Steps: Quality plan on progress
Quality Escapes On-time Delivery
On Target
April 22, 2023 Confidential & ProprietaryCopyright © 2010 The Nielsen Company
Global Business Services
Client Hot Spot Process
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Client/ Country Issue Root Cause Action
Nestlé / Brazil • (APR1) - RMS – Retail Index – Client questioned the price variation for Molico 90g in Yoghurt data base
• Conversion factor error SOLVED• Corrected and reprocessed
Nestlé / Brazil • (MAR1) RMS – Retail Index Baby Food product category – the client identified a coverage drop after change all bar codes of their products, due to a change in its weight and flavor.
• MSci concluded the analysis and the coverage drop is due drugstores channel that is part of the sample of Retail Index, but not of Nestle databases
• RD also verified some problems with conversion factor, but this does not justify the coverage issue
• MSci will present the analysis to CS
• CS is requesting a rework to correct the conversion factors that are not correct. Deadline still TBD