Reference Letter 1 (1)
1
Rebeca Stovall Customer Support Center Manager Office of Information Technology 3601 Pacific Avenue Stockton, CA 95211 Tel 209.946.2251 Fax 209.946.2898 STOCKTON SAN FRANCISCO SACROMENTO Thursday, May 23, 2013 Dear Sir or Madam: It is my pleasure to write this letter of recommendation for Ben Brown for your consideration to be a member of your team. I’ve worked with Ben as his supervisor while he filled the position of Technical Support Specialist I (TSSI) in the Office of Information Technology (OIT) Customer Support Center (CSC) since the Fall 2010 semester until present. The position of TSSI primarily consists of customer service while performing technical troubleshooting on workstations, network, mobile devices, and software support. The position demands quick thinking and agility to adapt to the needs of the situation and minimize impact on the instructional environment. Ben worked with users that had various technology proficiency and roles within the campus. He showed he was at ease adjusting to the users different roles (from student to VP level) and knowledge level during interactions. I’ve had only positive experiences with Ben’s work and professionalism. While on our team Ben impressed me with his excellent communication skills and he works well in a collaborative and group environment. While in the office and as a campus community member, Ben took extra time during the day to greet peers and colleagues. He put a personal touch in his communications, which helped to foster relationships. I truly feel Ben is an incredible person with an outstanding work ethic whom I believe can excel at anything he chooses to focus on. Please don’t hesitate to contact me if there are any further questions or need for details. Thank you for taking the time to review this letter and your consideration of Ben. Sincerely, Rebeca Stovall Customer Support Center Manager Office of Information Technology Phone: 209.946.3965 Fax: 209.946.3971 Email: [email protected]
Transcript of Reference Letter 1 (1)
Rebeca Stovall
Customer Support
Center Manager
Office of Information
Technology
3601 Pacific Avenue
Stockton, CA 95211
Tel 209.946.2251
Fax 209.946.2898
STOCKTON SAN FRANCISCO SACROMENTO
Thursday, May 23, 2013 Dear Sir or Madam:
It is my pleasure to write this letter of recommendation for Ben Brown for your consideration to be a member of your team. I’ve worked with Ben as his supervisor while he filled the position of Technical Support Specialist I (TSSI) in the Office of Information Technology (OIT) Customer Support Center (CSC) since the Fall 2010 semester until present.
The position of TSSI primarily consists of customer service while performing technical troubleshooting on workstations, network, mobile devices, and software support. The position demands quick thinking and agility to adapt to the needs of the situation and minimize impact on the instructional environment. Ben worked with users that had various technology proficiency and roles within the campus. He showed he was at ease adjusting to the users different roles (from student to VP level) and knowledge level during interactions.
I’ve had only positive experiences with Ben’s work and professionalism. While on our team Ben impressed me with his excellent communication skills and he works well in a collaborative and group environment. While in the office and as a campus community member, Ben took extra time during the day to greet peers and colleagues. He put a personal touch in his communications, which helped to foster relationships.
I truly feel Ben is an incredible person with an outstanding work ethic whom I believe can excel at anything he chooses to focus on. Please don’t hesitate to contact me if there are any further questions or need for details. Thank you for taking the time to review this letter and your consideration of Ben. Sincerely,
Rebeca Stovall Customer Support Center Manager Office of Information Technology Phone: 209.946.3965 Fax: 209.946.3971 Email: [email protected]
