Reference is Neither Here Nor There: Connecting Through SMS
-
Upload
margie-ruppel -
Category
Education
-
view
143 -
download
6
description
Transcript of Reference is Neither Here Nor There: Connecting Through SMS
![Page 1: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/1.jpg)
Boise State UniversityScholarWorks
Library Faculty Publications and Presentations The Albertsons Library
2-23-2011
Reference is Neither Here Nor There: ConnectingThrough SMSAmy E. VecchioneBoise State University
Margie RuppelBoise State University
![Page 2: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/2.jpg)
Reference Is Neither Here Nor ThereA New Point of Need for Libraries
Amy Vecchione, Assistant Professor/Librarian, Boise State UniversityMargie Ruppel , Assistant Professor/Librarian, Boise State University
![Page 3: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/3.jpg)
Amy VecchioneAssistant Professor/LibrarianBoise State University@[email protected]
Margie RuppelAssistant Professor/Librarian
Boise State University@BSULibrary
![Page 4: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/4.jpg)
![Page 5: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/5.jpg)
![Page 6: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/6.jpg)
72% of adults with cell phones send and
receive text messages
![Page 7: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/7.jpg)
“SMS services are anopportunity to reach newusers; reference is neither herenor there”
![Page 8: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/8.jpg)
![Page 9: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/9.jpg)
![Page 10: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/10.jpg)
Competitors
Google Answers 466453
KGB 542542
(fee)ChaCha242242
![Page 11: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/11.jpg)
Google Answers
How many slices of bacon are in a package?
![Page 12: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/12.jpg)
Google Answers
How many slices of bacon are in a package?
Sorry, “how many slices o…’ did not return any results
![Page 13: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/13.jpg)
KGB
$0.99 per question asked
![Page 14: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/14.jpg)
KGB
Not available for all plansHuman powered answers
Flawed answers
Cha Cha
$0.99 per question asked
![Page 15: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/15.jpg)
Does your library offer SMS reference?
![Page 16: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/16.jpg)
Percentage of RespondentsN=231
Offering SMS Reference
43%
Not offering SMS Reference
43%
Not now, but plan to soon
13%
![Page 17: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/17.jpg)
What are they asking?
![Page 18: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/18.jpg)
Why are freshmen required to take a library oreintation?
![Page 19: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/19.jpg)
Why are freshmen required to take a library oreintation?
To help acquaint students with the resources available at an academic library which is different than public or high school libraries.
![Page 20: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/20.jpg)
on average how many slices of bacon are in a package...
![Page 21: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/21.jpg)
on average how many slices of bacon are in a package...
Cooks Illustrated says that regular sliced 1/16th of an inch usually contains 18-22 slices per pck per lb, & thick-cut aka country has 12-16 slices per pck per lb. Thick cut is 1/8 inch slices. http://www.cooksillustrated.com/tastetests/overview.asp?docid=9874
![Page 22: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/22.jpg)
How late is the library open? [BSU Broncos]
![Page 23: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/23.jpg)
How late is the library open? [BSU Broncos]
until midnight! w00t!
![Page 24: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/24.jpg)
Do you have any books about constucting poems?
![Page 25: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/25.jpg)
Do you have any books about constucting poems?
Lots! 3rd floor PN1042-PN1064.
![Page 26: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/26.jpg)
Who was the first U.S. President to meet the Pope?
![Page 27: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/27.jpg)
Who was the first U.S. President to meet the Pope?
The first U.S. president to visit the Vatican was Woodrow Wilson, who met with Pope Benedict XV in 1919 after WWI.
![Page 28: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/28.jpg)
If u get fitted for a bra and it fels to tight or uncomfortable, should you overlok the fitters advice?
![Page 29: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/29.jpg)
If u get fitted for a bra and it fels to tight or uncomfortable, should you overlok the fitters advice?
I certainly would.
![Page 30: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/30.jpg)
Privacy
![Page 31: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/31.jpg)
If you offer SMS Reference which tool do you use?
![Page 32: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/32.jpg)
Top ToolsMosio
Google Voice
LibraryH3lp
LibAnswers
![Page 33: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/33.jpg)
![Page 34: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/34.jpg)
http://www.myinfoquest.info
![Page 35: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/35.jpg)
![Page 36: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/36.jpg)
![Page 37: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/37.jpg)
Albertsons Library SMS Reference
![Page 38: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/38.jpg)
Participants49% Freshman
27% Sophomores
11% Juniors
12% Seniors
1% Post-Baccalaureate Undergrads
![Page 39: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/39.jpg)
Participantsn=732
402 females(55%)
323 males(44%)
7 not specified
(1%)U106
![Page 40: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/40.jpg)
• Completed survey• U106 students35
• Had previously used SMS reference14%
• Say they would use it again91%
![Page 41: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/41.jpg)
How much did you like using the SMS Reference service?
91% Positive8 loved it
12 liked it a lot12 liked it
6% Neutral2
3% Negative1 disliked it
1 disliked it a lot0 hated it
![Page 42: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/42.jpg)
Rate the quality of the help you got
from the librarian.
94% Positive10 loved it
12 liked it a lot10 liked it
6% Neutral2
0% Negative0 disliked it
0 disliked it a lot0 hated it
![Page 43: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/43.jpg)
When you use Text Messaging Reference, do you want library staff to tell you about both print and online sources or just online sources?
![Page 44: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/44.jpg)
77% 23%
When you use Text Messaging Reference, do you want library staff to tell you about both print and online sources or just online sources?
![Page 45: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/45.jpg)
29% Frequently ask for help at Ref.
desks
58% Rarely ask or never ask
for help at Ref. desks
![Page 46: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/46.jpg)
• Desk person does not look like they will know the answer
• 23% = SMS problem20%
![Page 47: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/47.jpg)
• Desk person does not look like they will know the answer
• 23% = SMS problem20%
• Do not want to get up from their computer
• 6% = SMS problem49%
![Page 48: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/48.jpg)
• Desk person does not look like they will know the answer
• 23% = SMS problem20%
• Do not want to get up from their computer
• 6% = SMS problem49%
• Feel stupid for not already knowing
• 9% = SMS problem51%
![Page 49: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/49.jpg)
• Desk person does not look like they will know the answer
• 23% = SMS problem20%
• Do not want to get up from their computer
• 6% = SMS problem49%
• Feel stupid for not already knowing
• 9% = SMS problem51%
• Do not want to bother going to the library building
• 9% = SMS problem54%
![Page 50: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/50.jpg)
• Desk person does not look like they will know the answer
• 23% = SMS problem20%• Do not want to get up from their
computer• 6% = SMS problem49%• Feel stupid for not already
knowing• 9% = SMS problem51%
• Do not want to bother going to the library building
• 9% = SMS problem54%
• Desk person does n’t look like they want to help or they look too busy
• 9% = SMS problem57%
![Page 51: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/51.jpg)
Now that you've used Text Messaging Reference, do you think you will increase or decrease the number of questions you will ask at the traditional reference desk?
57% will increase
20% will decrease
23% will not change
![Page 52: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/52.jpg)
“..can help students who rely heavily on their cell
phone usage.”
“If you feel like your question is silly, it doesn't matter because the texting makes it confidential in a
way.”
“..don't have to worry about situational factors, like is
that person looking at me, do i smell ok, did I word
that question correctly, etc.”
“Don't have to wait for help.”
SMS Advantages
![Page 53: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/53.jpg)
“Sometimes it's easier for the librarian to physically show
me where something is.”
“Limited answers. The answers are short and to the
point, no elaboration of suggestions.”
“might be hard to explain exactly what you need”
“there really isn't any. “
SMS Disadvantages
![Page 54: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/54.jpg)
“I have had people make me feel dumb before and
now will not ask. So for me there is no advantage.”
“they can show you books“
“You can get better details”
“Social interaction, more elaboration on answers
and suggestions, no wait time.”
Ref DeskAdvantages
![Page 55: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/55.jpg)
“there could be long lines, the librarian may not be
competent .”
“Sometimes I don't trust their knowledge or expertise or it is
hard to tell if someone is a worker, or a credible enough
worker, to offer advice.”
“I feel dumb and like I am bothering them.”
“none”
Ref Desk Disadvantages
![Page 56: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/56.jpg)
73% conducted
training
![Page 57: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/57.jpg)
![Page 58: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/58.jpg)
Unsure…. (14%)
Just started (12.5%)
10 or less (40%)
10-100 (28%)
Over 100(6.3%)
![Page 59: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/59.jpg)
Ready reference
81%
Do you have x
book 79%
Hours & Location 49%
![Page 60: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/60.jpg)
Attract a new user baseand make us attractive tothose who use SMS astheir primarycommunication tool
![Page 61: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/61.jpg)
Attract a new user baseand make us attractive tothose who use SMS astheir primarycommunication tool
Convenience to the patron,
using technology most students prefer
![Page 62: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/62.jpg)
Attract a new user baseand make us attractive tothose who use SMS astheir primarycommunication tool
It’s another form of
reference
Convenience to the patron,
using technology most students prefer
![Page 63: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/63.jpg)
Attract a new user baseand make us attractive tothose who use SMS astheir primarycommunication tool
It’s another form of
reference
Convenience to the patron,
using technology most students prefer
It is easilyimplemented
![Page 64: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/64.jpg)
Attract a new user baseand make us attractive tothose who use SMS astheir primarycommunication tool
It’s another form of
referenceIt is easilyimplemented
Provide patrons with as
many ways to reach us as we can
Convenience to the patron,
using technology most students prefer
![Page 65: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/65.jpg)
Attract a new user baseand make us attractive tothose who use SMS astheir primarycommunication tool
It’s another form of
reference
Provide patrons with as
many ways to reach us as we can
Easy way to provide quick answers
Convenience to the patron,
using technology most students prefer
It is easilyimplemented
![Page 66: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/66.jpg)
Afraid of technology
![Page 67: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/67.jpg)
Afraid of technology
We don’t even use the word reference
anymore
![Page 68: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/68.jpg)
Afraid of technology
We don’t even use the word reference
anymore
Not enough time or
staff
![Page 69: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/69.jpg)
We don’t offer text messaging
reference because we are
behind the times
![Page 70: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/70.jpg)
Why not? Why?
![Page 71: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/71.jpg)
![Page 72: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/72.jpg)
Ask A Librarian DayIn Florida the statewide texting consortium held an Ask A Librarian day where participating libraries coordinated blogposts, cookies, cakes, and question booths like this one.
![Page 73: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/73.jpg)
Q and A NJThey have put together a checklist for marketing virtual reference : http://www.qandanj.org/description/marketing_ideas.pdf
![Page 74: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/74.jpg)
Know It Now OhioFrom bookmarks to posters to power point presentations in the schools – this consortium has a comprehensive list of marketing materials on their website: http://provider.knowitnow.org/content/marketing-materials
![Page 75: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/75.jpg)
QR CodesScan the QR code to text a librarian a question. Put QR codes with posters on your bus system, or coffee shops. Any advertisement for SMS reference is an advertisement for the whole library.
![Page 76: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/76.jpg)
CafePressMugs, t-shirts, polo shirts…
![Page 77: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/77.jpg)
InstructionUse SMS reference when talking to any class you are teaching. Check out the lesson plan for Know it Now Ohio: http://provider.knowitnow.org/KINdocs/marketing/KnowItNow24x7_Lesson_Plan.pdf
![Page 78: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/78.jpg)
InstructionTeaching students to communicate with librarians will engage them in the classroom and beyond!
![Page 79: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/79.jpg)
![Page 80: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/80.jpg)
![Page 81: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/81.jpg)
![Page 82: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/82.jpg)
![Page 83: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/83.jpg)
![Page 84: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/84.jpg)
Questions
?
![Page 85: Reference is Neither Here Nor There: Connecting Through SMS](https://reader033.fdocuments.in/reader033/viewer/2022052619/555d4d32d8b42a52368b47f5/html5/thumbnails/85.jpg)
Contact Information
Margie Ruppel • @bsulibrary• [email protected]
Amy Vecchione• @librarythinking• [email protected]