Job Description

Job Title: Leasing Services Assistant

Department: Leasing Services

Location: Westhill

Reports to: Leasing Services Manager

Role PurposeWrite a short description of the role below:

The job holder is responsible for:

Assisting in the overall delivery of Osprey Initiatives housing and management services in accordance with business requirements.

Areas of ResponsibilityFinancial: NoneDirect Reports: None

Resources: None

Operating Environment:

Office based but spends time out in the field visiting tenants, conducting viewings, sign-ups, inventories etc. Manages distressing or emotional circumstances.

Page 1 of 4

Job Description

Accountabilities1. Registers potential tenants and matches with suitable properties, including organising,

attending and conducting property viewings

2. Liaises with tenants, landlord clients partner organisations and contractors on all aspects relating to property leasing

3. Assists in marketing activities including publishing marketing material on company website and property portals. Including preparing floor plans, photography and property particulars

4. Provides a professional, caring, customer focused and cost effective service to tenants and landlord clients

5. Provides administrative tasks in relation to lease preparation, notice to quit, rent demands, administrating tenancy deposits, tenant referencing and all associated tenancy related paperwork

6. Organises and conducts check-ins, inspections and check-outs, including the relevant administration in drafting inventories, check out reassessments and deposit account finalisation

7. Arranges repairs, preterm inspections and void works, liaising with Asset Management where necessary

8. Ensures property files (database and hard copies) are maintained and kept up to date

9. Assists and supports the Leasing Services Manager with day to day property/housing management duties

10. Supports organisational business development activities

11. Posting transactions and lodging tenancy deposits

12. Handling Stage One complaints along with customer enquiries

13. First Tier Tribunal

Page 2 of 4

Job DescriptionProfessional and Behavioural Skills, Educational Requirements Professional Skills

Professional skills are experiences within certain fields of work eg technical expertise required for the role; demonstrate the level of problem solving and know how required

Essential: Relevant experience in busy office environment Experience of working within a highly customer care driven operating

environment Be able to demonstrate any transferable skills/experience Excellent word processing and IT skills, including experience of using

Microsoft Office applications especially Word and Excel Excellent telephone skills Good interpersonal and communication skills - listening, written and oral Good organisational; planning and time management skills Ability to prioritise workload Ability to work effectively in a busy environment on their own and as part

of a team Good numeracy skills

Desirable: Experience in lettings and leasing in the private or mid-market rented sector is beneficial but not essential

Wider experience of the social housing sector

Behavioural Skills

Behaviour skills are how the job holder is required to successfully interact with others internally and externally to achieve business goals e.g. initiative, results orientated, teamwork, leadership

Essential: • Conscientious and pro active• Positive approach to problem solving• High level of commitment to customer care• Friendly • Flexible• Ability to work with others and understands the benefits of team working• Ability to use own initiative, to work under pressure and meet deadlines

Desirable: Current clean driving license and own transport

Education Requirements

Essential: CIH Level 3 certificate in Residential Letting and Management or equivalent Good standard of educational attainment including pass at Standard Grade/SVQ

Page 3 of 4

Job Descriptionor equivalent in English

Desirable: • LAS and/or CIH Accreditation

Signatures DatePostholder(s)

Manager

Page 4 of 4