Reducing Vehicle Collisions Thru a Safety Hotline Program A Brief Overview of the Program.
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Transcript of Reducing Vehicle Collisions Thru a Safety Hotline Program A Brief Overview of the Program.
Safety Hotline Program
Purpose–To identify those drivers who take
serious risks before they become involved in a collision.
–To coach affected drivers – to change their habits – before they become involved in a collision.
Program Step by Step
• Motorists who observe especially risky driving behaviors call a toll-free phone number and report their observations.
Program Step by Step
• The SafetyFirst call center, staffed around the clock by highly trained professionals, validate the call and screen it for details.
Program Step by Step
• The call center initiates a “polite interrogation” of each caller to verify information and get an accurate picture of what truly happened.
Program Step by Step
• Most fleets get only 2 or 3 reports per 100 vehicles per month
• Not time consuming, and provides a high degree of focus on areas for improvement
Program Step by Step
• Most drivers (80%) never get a report about their driving…
• About 10% get a single complaint and never get another
• About 10% get multiple complaints over time, usually about the same types of issues
Program Step by Step
• Reports are then sent via email (or fax) to your location supervisor for investigation and coaching of the affected driver.
Program Step by Step
• Duplicate reports can be sent at the same time to whoever needs to be copied on the report – district managers, regional safety managers, etc.
Program Step by Step
• Location supervisors discuss the report with the affected driver.
• This is an attempt to understand what actually took place and to provide reinforcement of safe driving practices.
Program Step by Step
• Along with each observation report, SafetyFirst provides one or more matching safe driving tips.
• These tips are reviewed with the driver in order to document that coaching took place.
Program Step by Step
• SafetyFirst also provides a training program on how to conduct effective coaching sessions.
Program Step by Step
• The program highlights the few drivers who need the most urgent assistance before a collision.
Program Step by Step
• The final step involves returning the completed reports back to SafetyFirst by fax for closeout.
Program Step by Step
• Returning the reports enables: –Detailed activity summary reports on
a monthly basis.
–Identification of drivers with repeat reports.
–Documentation that the driver was coached on their safety issues
Monthly Training Topics
• You will receive a “Ten-Minute Training Topic” each month to share with your drivers and managers.
Monthly Training Topics
The training package includes:– Two-page driver handout – Posters with key summary points– Supplements of additional information for the
supervisor – Power point slideshows
Additional Program Features
• SafetyFirst will prepare the decals for each of your vehicles.
• We will provide training materials for each phase of program implementation
Additional Program Features
• We provide an account executive to assist you with implementation and maintenance of the program.
Why the Program Works...
It complements your existing safety program elements so you can:
– Train, as needed, the right drivers at the right time on the right topics
– Select at-risk drivers for follow up Driver Abstracts (MVRs)
Why the Program Works...
Focuses managements attention on:
– drivers who need the most urgent help from management.
– specific risk taking behaviors within the fleet.
Why the Program Works...
• Coaching aids/tools are provided to help modify drivers’ behaviors
• Monthly training included for the benefit of ALL drivers (not just those who get reports)
• Drivers pay attention to their own performance
Cost – Benefit Ratio
• Average vehicle collision (property damage only) estimated at
$7500 per National Safety Council.