Rediff.com

7/28/2019 Rediff.com

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Features of Online Shopping

No. 1 Ecommerce Brand 300 Vendors, 100000 SKUs 40000 zip code coverage Multiple payment options

Categories of Products

1. Apparels & Accessories2. Flowers3. Mothers days4. Art & Hobbies5. Food & Beverages6. Automobiles7. Office Products8. Baby Care9. Gifts10.Cameras & optics11.Health & Fitness12.Personal Care & Beauty13.Home Dcor & Furnishings14.Computer & IT peripherals15.Toys & Games16.Faith & Beliefs17.Kitchen Utilities & Appliances18.Travel & Accessories19.Video & Music

20.Watches


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Categories of Stores


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How do I place an order?

Steps to place your first order:

For new users: You need to create a Rediff Shopping ID by signing up on RediffShopping homepage. You can use your Rediffmail ID or use any other email ID fromother email service providers to register with us and place an order through RediffShopping

For existing users :

1. Click on Sign in found on the top of Rediff Shopping homepage2. Browse and find products you would like to buy3. Add the products to your shopping cart4. Proceed to check out5. Sign inwith your Rediffmail shopping ID ( if you haven't already)6. Add or update your shipping address7. Provide payment details8. Review and submit your order9. Check your order status

Find products using search or browse

1. Search for Products

To search for a product of your choice, just enter the name of the product orcategory in the search text box present on the top of Rediff Shopping Homepageand click on Search.

The page that will follow will give you the desired results along with a choice tosort in ascending or descending order as per the price range.

2. Browse products by category

On Rediff Shopping homepage, you can find all shopping categories listed belowthe search text box.

Just click on View All Categories link at the far right corner of these listedcategories and explore the products of your choice.
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3. Find a specific product

You can type the name of the specific product on the Search text box or browsethrough specific categories to which the product must belong to find the specificproduct.

4. Find a branded product

To search for a branded product of your choice, just enter the name of theproduct and brand or category and brand in the search text box present on thetop of Rediff Shopping Homepage and click on Search.

The page that will follow will give you the desired results along with a choice tosort in ascending or descending order as per the price range.

5. Find more information on the product

All products provided by various vendors on the site are displayed with the itemdescription relating to measurements, weight, features etc. provided by thevendor and the shoppers are requested to view the details and place an orderaccordingly.

Check warranty information on the product

It is advisable to review whether the product you are buying has an expresswarranty.

Certain products on the site carry a warranty period, which will be mentioned atthe product page, and the vendors will adhere to it.

Review Shipping fees and Octroi charges

1. Total shipping cost for products worth less than Rs 300 is Rs 50

2. Total shipping cost for products worth from Rs 300 . Rs 499 is Rs 603. Total shipping cost for products worth from Rs 500 . Rs 999 is Rs 704. Total shipping cost for products worth Rs 1000 and more is Rs 995. For products bought using cash on delivery (COD) as a payment option there is

an additional shipping charge of Rs 25 for metro cities and Rs 50 for non-metrocities

6. Certain products may be levied with Octroi charges which need to be paid by theshopper at the time of the delivery. Octroi charges are state government levied
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charges when the product enters the state. Octroi charges are specific per stateand vary as per the government regulations.

Provide payment details

You can pay by using any of the below mentioned methods

1. COD - Cash on Delivery2. Debit Card3. Credit Card4. Net Banking5. Rediff Gift Certificate

Rediff Shopping Security Features

1. We adopt stringent security measures to ensure that critically sensitive information, such

as your personal information and your credit card details are protected2. All your personal information is encrypted before it is transmitted over the Internet. This

guarantees that your information is inaccessible to any third party3. We use industry-standard SSL (Standard Sockets Layer) Technology, which is used

worldwide, for this data encryption.

4. We are registered with VeriSign, a US-based Net Authentication Agency5. Our servers are behind security firewalls to ensure maximum protection of your details.

6. We follow strict in-house security guidelines for ensuring confidentiality of ourshoppers

information

Return & Refund Policy

Terms & conditionsIn case you have received a defective, damaged, or a 'not-as-described' product by the seller, you

can call or drop in a mail within 2 days from delivery of your product. We will arrange for

replacement or refund by the seller. You will need to return the unused product along with its

original packaging with all the items included with the product within 7 days of registering yourcomplaint.
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How Customers can check shipping status?

Call on 1 800 266 2333 (Toll Free) OR E-Mail at [email protected] OR

Log on to shopping.rediff.com and click on "order status"

Mode of Refund

For all products cancelled and/or returned, you will be given a credit for the same amount you

have already paid. A refund is processed based on the mode of payment.

1. Credit cards: Refunds are done back to the credit card itself2. Net banking: Refunds are done to the bank account you made the payment from3. Cash On Delivery/Cheques/Demand Drafts: Refunds are done in the form of cheque,

which will be delivered to your billing address.

Customer care is open 7 days a week, 9 am to 9 pm. You can call on 1800 266 2333 (Toll Free)

OR mail at [email protected] for further queries.

How to return a product?

For products that are defective, damaged, or 'not-as-described':

You must call or drop in a mail at [email protected] within 2 days on receipt ofyour product

You will need to provide your name, email ID, telephone or mobile number and order ID for

registering your complaint You will need to return the unused product along with its original packaging with all the

items included with the product within 7 days of registering your complaint.

Non - refundable products

There are certain products which cannot be returned, these include:

Flowers, Chocolates, Cakes, Mithais, Dry fruits, Vegetables, Food, Other perishable items,

Lingerie and Innerwear.

We advise you not to accept delivery of such products that are damaged or not-as-described by

the seller. In case of you receiving spoiled edible products you must call or drop in a mail within

2 days on receipt of your product so we can help resolve the problem. Products that do not applyto any warranty and/or return policy will be made specific in the product details section.
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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How are refunds processed?

1. Once your refund complaint is processed the customer care team will inform you by

email2. A refund is processed based on the mode of payment.3. If payment is done using Credit card then the amount is refunded to the credit card itself

and will feature in the following monthly billing statement.4. If the payment is done using Net banking as a payment then the amount is refunded to

the bank account.5. If payment is done using either Cash on delivery, Cheques and Demand drafts, then the

amount is refunded in the form of cheque, which will be delivered to the billing address.

Payment Partners:

1. Credit Card

2. Debit Card

3. Credit Card EMI Partners


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4. Internet Banking

If you have a net banking enabled account with any of the above banks, you maypay through this mode.

5. Cheque / Demand Draft

You may dispatch the Cheque/Demand Draft at theRediff.comOffice address.

Please make your Cheque / Demand Draft in favor ofRediff.comIndia Ltd.and write yourName, Telephone Number and Order Numberon theback of the Cheque

Mail your Cheque to,Rediff.com India Ltd.L.J.First Cross Road,Mahalaxmi Engg. Estate,Mahim(west),Mumbai-400016,

Tel: (91-22) 24449144Fax: (91-22) 24446837

We have also partnered with Aramex to pick up cheque/Demand Draft from your doorstep.
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