Redefining Resolution: CIPD Jonny ifford
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Transcript of Redefining Resolution: CIPD Jonny ifford
In the last 12 months, have you had…
• an isolated dispute or incident of conflict
• an ongoing difficult relationship
…with your line manager, a direct report, an indirect report, a colleague in your team etc
Interpersonal conflict in the last year
Ongoing difficult relationships
Isolated clashes or disputes
38%
29% 28%
What do we count as ‘conflict’?
Lack of respect
Bullying, intimidation, harassment
Refusing to cooperate
Shouting & heated
arguments
Verbal abuse or insult
Physical abuse or threat
61%
4%
22%
27% 25%
22%
How does conflict impact?
Stress Motivation
Productivity Unworkable relns
Absence Change jobDiscipline Resign
Legal dispute Dismissal
2 in 5 cases
1 in 50 or less
1 in 20
1 in 7
Anyone for mediation?
• 1.5% of employees experiencing conflict used mediation in the last year
• 13% say they would have benefitted from it• 46% of all employees believe mediation is effective• 29% of employers have used mediation in the last
year
Shift in power balance due to ET fees
Fees are ‘a substantial deterrent to bringing flaky claims.’‘We don’t exactly call the employee’s bluff, but if we believe there is no substance to their claim we let them decide whether to claim. We can always have a settlement discussion later.’
(Assistant HR director, healthcare)
An opportunity for ADR
‘I think the statutory changes are broadly positive, and the Government has achieved what it set out to do. People are more willing to think about their problem, enter into discussion and settle.’
(HR director, small IT company)
Mediation skills
‘We shall be doing mediation training … because it will give good core skills to my team. Mediation … is not appropriate in every situation, but we … want to explore what works.’
(HR director, global healthcare)
Specific L&D for line managers
‘The best way of helping to improve conflict management would be to develop bite-sized training for line managers with three key messages that could be put across in two hours.’
(assistant HR director, healthcare)
Some key points
• 2 in 5 UK employees experienced conflict in last year• Impacts on wellbeing, motivation, productivity• Micro organisations best environments • Best resolution if directly address (formal or informal)• Fertile ground for mediation but lack of access for
many• Upskilling mgrs seen as key way forward (mediation
the new coaching?)
@jonnygiff