Inverter Technology Trends and Market Expectations 2016 Report by Yole Developpement
Redefining Customer Expectations: 5 Trends for 2017
Transcript of Redefining Customer Expectations: 5 Trends for 2017
A consumer trend is a new manifestation among people – in
behavior, attitude, or expectation – of a fundamental human need,
want or desire.
of affluent consumers would choose a luxury experience over a luxury item, a 50% increase on the previous year
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VIRTUAL EXPERIENCE ECONOMY
In 2017, a shift years in the making finally becomes a reality, as digital experiences (including AR/VR) become real status currency for millions of consumers.
is the value of the 225 VR & AR venture capital investments made in the last two years.
G o l d m a n S a c h s , J a n u a r y 2 0 1 6
CAPACITYCAPTURE
In 2017, consumers demand brands capture idle capacity and claim lost value from wasted resources, all for the good of society and the planet.
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longer wait times for black Uber passengers in Seattle. Black users in Boston twice as likely to have rides cancelled.
INCOGNITO INDIVIDUALSIn 2017, consumers will embrace new tools, services and platforms that strip away the identity imposed on them by demographic circumstance.
FIRST RESPONDERS Consumers are looking to big brands to leverage their resources to respond near-instantly in crisis situations. After all, agility isn’t just for startups!
ETHICAL EDUCATORSConsumers accustomed to increasingly sophisticated efforts to optimize their life, now seek to become a better person. They’ll reward brands that serve up the new tools, platforms and experiences that can help them find the answers.
STATUS SEEKERS
HELPFULL
PLAYSUMERS
YOUNIVERSE
BETTERMENT
JOYNING
EPHEMERAL
LOCAL LOVE
HUMAN BRANDS
POST-DEMOGRAPHIC
FUZZYNOMICS
UBITECH
BETTER BUSINESS
REMAPPED
PRICING PANDEMONIUM
INFOLUST
TREND FRAMEWORK
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