American Society of Anesthesiologists Political Action Committee (ASAPAC ) Resident Recruitment.
Recruitment Pack Resident Engagement Officer
Transcript of Recruitment Pack Resident Engagement Officer
Resident Engagement Officer
Bromsgrove District Housing TrustBuilding excellent communities with passion and pride.
Recruitment Pack
Application for Resident Engagement Officer 2
Letter to Applicant Page 3
About bdht Page 4
Our Vision, Mission and Values Page 5
Benefits Page 6
RoleProfile Page 7
PersonProfile Page 10
Contents
Application for Resident Engagement Officer 3
August 2021
Dear Applicant
Re: Application Pack – Resident Engagement Officer
At bdht,weareproudofourstaffandtakegreatcaretoselectthebest.Successfulapplicantsaregiveneveryencouragementtodevelopandgrowwithinthebusiness.
Wenowneedsomeoneproactiveanddynamictoworkinanexcitingareaofourbusiness.You’llneedimaginationandabilitytoadapt.Forus,yourattitudeisjustasimportantasyourskills.
Ifyouthinkyou’rethepersonwearelookingfor,pleasespendsometimeandthoughtcompletingtheonline application form and submit it by 9am Friday 27th August 2021.
InterviewswillbeheldonThursday 23rd September 2021.
Ifyouhaveanyqueries,pleasecontactSamanthaPowell,HRAdvisor,on01527 557546.
DealingwiththeCOVIDcrisishaschallengedindividualsandorganisationslikeneverbefore.We’vehadtoflexandadaptandourrecruitmentprocessischangingasaresult.Yourhealthandsafetyisapriorityandourprocessesreflectthis.Therefore,wewilldothefollowing:
• Continuetointerviewface-to-face,withinsocialdistancingguidelines.Forexceptionalcircumstanceswewillconsidervirtualinterviews.
• Wewillspaceinterviewsfurtherapart,sothatmeetingroomscanbecleanedthoroughlyandotherareassanitisedforyourwelfare.
• Maskstobewornwhilstmovingaroundthebuilding.
• Wearereliantonyouworkingwithustoadviseusofanyotheradjustmentsyoufeelarenecessary.Wewantyoutofeelcomfortableapplyingforarolewithusinthesedifficulttimes.Ifyoucanseeanybarriersthatstopyou,pleasetellus.
Yourssincerely,
MarkRobertsonChiefExecutive
Letter to Applicant
Application for Resident Engagement Officer 4
bdhtisanaffordablehousinglandlordbasedinBromsgroveintheWestMidlands.Theorganisationownsandmanagesover4,000dwellings,whicharecomprisedofsocialrent,marketrent,sharedownershipandspecialistaccommodationforthosewithdifferentneeds.bdht also manages homelessnessundercontractonbehalfoftheLocalAuthority.Weareastrong,well-respectedandfinanciallyviableindependentbusiness.
WehaveanimportantrolewithinthecommunitiesofBromsgroveandthesurroundingareasandwearestronglycommittedtoremainingindependent.TheorganisationwascreatedinApril2004whenitpurchasedtheoriginalstockfromBromsgroveDistrictCouncil.Sincethattimebdhthasbeenveryactiveinbuildingnewhomes,increasingthetotalstockbyover10%inthelastfiveyears,providingmoreaffordablehousingsolutionsforpeopleinneed.
Thebusinessisregisteredasacharityandoperatesonanot-for-profitbasis,butisfirstandforemostacommercialbusiness,albeitonethatfocusesuponsocialoutcomes.
bdht employs157peopleandisdedicatedtoprovidingexcellentservicesthroughbeingacommittedlearningorganisation.Mostofourmiddleandseniorleadershavebeendevelopedwithinthebusinessandwehaveamajorcommitmenttoidentifyingtransferableskillswithinouremployeesandcreatingopportunitiesforindividualstogrow.
bdhtisapeoplebasedorganisation.Inthe2018‘GreatPlacestoWork’survey,95%ofstaffsaywe’rea“greatplacetowork”.Weareaserious,happy,hard-workingbusinessthatthinksit’sessentialtohavefun.Webelieveinourstaff,andactivelysupportthembaseduponthreecorethemes:‘Lookafteryourself’,‘Lookafteryourcolleagues’and‘Lookafterthebusiness’.Westronglysupporttheconceptoftheindividual,theirgrowth,developmentandwell-being.
Weareagoodemployerwhopaysfairlyandhasexcellenttermsandconditions.Butaboveallweabsolutelyrecognisethatgoodperformanceislinkedtohappystaff,soweactivelyencouragefunandexpectthatitispartofthenormalworkingday.
About bdht
Application for Resident Engagement Officer 5
Our Vision
“Imagineanorganisationthatbelievesintheimportanceofcommunity,whereeveryoneistreatedasanindividual,valuedandrespect.Wheredifferencesarecelebratedandpersonalresponsibilityincombinedachievementisveryimportant.Wherestaffstrivetoprovidethehighestqualityofservicewithenergy,prideenjoymentandasenseofhumour.”
Our Mission
“Buildingexcellentcommunitieswithpassionandpride.”
Our Values
Atthecoreofbdht isasetofvaluesthatwerearrivedatbythestaffandtowhichweallaspire.Aseriesofpresentationsandteammeetingswereheldinwhichthestaffputforwardanddiscussedthevaluesthatwereimportanttothem.TheproposednewvalueswerethentakentothemainBoardwheretheywerewholeheartedlyendorsed.Asaresult,allstaffandBoardmemberslivethefollowingvalues:
Caring “Tocareaboutthequalityofservicesweprovidetoourcustomersandthewelfareofthe Trust’semployees”
Enabling “Toenableourcustomerstoaccessandchooseserviceswhereverpossibleandempower theTrust’semployeestodeliverhighstandardsofcustomerservice”
Honesty “Toonlypromiseservicestocustomersthatwecanreliablydeliverandbeanemployer whoistrustworthyandactswithintegrity”
Positive “Tocareaboutthequalityofservicesweprovidetoourcustomersandthewelfareofthe Trust’semployees”
Fair “Todeliveraconsistentlyexcellentservicetoallcustomersandtoalwaysbefairinthe day-to-daysupportoftheTrust’semployees”
Our Vision, Mission & Values
Application for Resident Engagement Officer 6
Salaryis£27,008 per annum
37 hoursperweek
32 days annual leaveplusbankholidays
AgileWorking
PensionScheme
RewardStatements
EmployeeAssistanceProgramme
MentalHealthFirstAiders
HolidayBuyBackScheme
HealthcareCashBackScheme
Retail Discounts
FreeRefreshments
FreeParking
bdhtoffersaDefinedContributionpension,administeredbytheSocialHousingPensionScheme.Initialcontributionrates,atautoenrolment,areat3%withthepossibilitytoincreasecontributionsthereafter asfollows:
Member pays bdht pays
3% 5%4% 6%5% 7%6% 8%
Lifeinsuranceisalsoavailabletomembersofthepensionscheme.LifecoverofthreetimesyourearningsisprovidedaspartofyourmembershipofSHPSDC.
Benefits
Application for Resident Engagement Officer 7
ResidentEngagementOfficer
Business Improvement Manager
Not applicable
‘Tobuildexcellentcommunitieswithpassionandpride’
Thepurposeofthisroleistoensurethattheviewsofcustomersatacommunity/neighbourhoodlevelareunderstoodbytheorganisation,andthatcustomersarekeptuptodatewithchangestoservicesresultingfromtheirfeedback.Thissupportsourcorporateobjectiveof95%customersatisfaction.
Job title
Responsible to
Responsible for
Vision
Purpose
Role Profile
Application for Resident Engagement Officer 8
Role Profile
Key Achievement Areas:
Toco-ordinateanddirect,inliaisonwiththeBusinessImprovementManager,theworkofTenantMystery
Shoppers,TenantInspectorsandotherad-hocresidentengagementactivities.
TocollatefeedbackfromTenantMysteryShoppers.
Toissuecommunalcleaningandgroundsmaintenanceinspectionformsandcollatereturneddata.
RelayinformationfromTenantInspectionstotheEnvironmentalServicesTeam.
TosupporttheBusinessImprovementManagerinthecollationofTMSReportstotheResidentScrutiny
PanelandSeniorManagementGroup.
Issuingvouchers/raisingBACSpaymentstoinspectorsandmysteryshopperswhohaveengaged.
Toattendestatewalkabouts.
Tobuildlinkstocustomersinthecommunitywhowishtoengage.
Toorganiseandfacilitatefocusgroupsatacommunity/neighbourhoodlevel.
ToorganiseandfacilitatefocusgroupsinsupportofspecificservicereviewsorResidentScrutinyPanel
EnquiryGroups.
Toaddressanyadhocqueriesfromengagedresidents.
Toensurethatissuesidentifiedfromengagementactivitiesareraisedwiththeappropriateservice
managerandimplementationismonitored.
EscalatethroughtheBusinessImprovementManager/HeadofBusinessImprovementandactionsnot
implementedwithagreedtargets.
Maintainaccuraterecordsofallcustomerfeedbackinaformatthatiseasilyexamined.
Application for Resident Engagement Officer 9
Role Profile
Key Achievement Areas:
Todeveloplocalnewsletterstosummariseactionstakenbybdhtinresponsetoissuesraisedby
customers.
Toacknowledgeandcelebratewithteamscomplimentsreceived.
TosupporttheBusinessImprovementOfficerandCustomerResolutionOfficerasandwhen
requiredasdirectedbytheBusinessImprovementManagerandHeadofBusinessImprovement.
Tomonitorandkeepuptodatewithbestpracticeinresidentengagement.
Tomaintainagreedlevelsofparticipationthroughrecruitmentcampaigns.
ToattendandworkwiththeResidentScrutinyPanelasrequired
Tounderstandregulatoryrequirementsinregardtoresidentengagementandkeepuptodatewith
changes.
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Skills and Experience - Experience/Knowledge
Experienceworkingincustomerfacingservicedelivery
Essential Desirable
Abilitytofacilitategroupactivitieswithconfidence
Person Profile
Skills and Experience - Education
Secondaryleveleducation
Essential Desirable
BTEC/HNCorsimilarinHousing(fullinpartial)
Abilitytoconstructivelychallengeanduseinfluencetodirectchange
Experienceusingtheinternetandothersourcestoresearchbestpractice
Theabilitytoproduceshort,concisefeedbackmaterialthatisunderstoodbytheaudience
TheabilitytousesocialmediaandITsoftwaretoengageresidents‘virtually’
Theabilitytolistentoandempathisewithcustomers
Abilitytorecognisekeythemesandpatternsindata
Application for Resident Engagement Officer 11
Person Profile
Competency
TechnicalSkills
CommercialAwareness
CustomerServiceandQualityFocus
Provenabilitytounderstandandoperatewithinthetechnicalrequirementsoftheroleandabilitytoconsistentlymeetdeadlines.
Recognisingtheroleyourjobhastoplaywithinthewiderorganisationandunderstandingtheimpactofactionsonthewiderbusiness.
Tobuildarapportwithbothcustomers,staffandmanagers.Tobeabletolistento,understand,andempathisewiththecustomerperspectiveandtocommunicatethistothewiderorganisation.
AchievementOrientation
Planning and Organising
Communication
Evidencingabilityandadesiretoachievebothworkandpersonalobjectives.
Prioritisingandplanninginordertomeetownandothersobjectives,organisingselftoensureservicelevelsaremet.
Consistentlyabletocommunicateappropriatelyandeffectivelyatalllevelsinordertomeettheneedsofcolleaguesandcustomers.
Behaviours
CriticalThinkingSkills Utilisingproblemsolvingtoolsandtechniques,lookingatalltheoptionsandseekingtoidentifysolutions.Demonstratingaccuracyandaconscientiousnesstodetailintaskcompletion.
Application for Resident Engagement Officer 12
Personal development
Wewillofferopportunitiesforstafftodevelopandexpandtheirknowledgeandskills,itisintendedthatthiswillsitwithinaframeworkthatassistsindividualswithongoingpersonalandcareerdevelopment.
General
Nojobdescriptioncancovereveryissuewhichmayarisewithinthepostatvarioustimesandthejobholderisexpectedtocarryoutdutiescommensuratewiththerolefromtimetotime.
This post requires that the job holder is subject to a DBS check at a basic level.
Acurrentdrivinglicenceandaccesstoanappropriatelyinsuredvehicleisarequirementforthepost.
Forthepurposeoftravelandexpenses,thisrolewillreceivethefollowingmileagerate:
General Information
Casual Essential User Car Allowance
Mileage Rate / Car AllowanceCasual Users
451 - 999cc 1000 - 1199cc 1200 - 1450cc
Permilefirst8,500
Permileafter8,500
39.7p
12.1p
43.1p
12.0p
54.4p
14.3p