Recruitment and selection handout
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Recruitment & Selection
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Transcript of Recruitment and selection handout
Recruitment & Selection
Gustaaf Vocking MSc MBA
Ø Master of Econometrics
Ø Bachelor of Business information science
Ø Psychology and post Doc didactic skills
Ø Executive MBA
Ø Entrepreneur since age of 15
Ø Management Coach/Consultant/Trainer
Ø Leadership/Communications/Brain skills
Ø Managers/Professionals/Experts
Ø Europe & USA
Ø >20 year management experience
Ø >10.000 (senior) managers and experts
What would you like? Recruitment
☛How to broadcast?☛ Job description?☛ Target group?
☛How to motivate people…☛ To apply?☛ To stay?
What would you like? Selection
☛DISC/MBTI/Management drives/…?
☛ Letters & resumes?☛What to ask (for)? How?☛How to behave
(objectively)?☛What procedure?☛What to look for?
Getting what you (all) want
Determine what you want and why
0.
1.
2.
Determine what they want and why
Create an outcome so thatthey get what they want and you get what you want
What do we buy?
What do we buy?
People don’t (want to) buy a drill…
They want a hole!Theodor Levitt
What do we buy?
People don’t (want to) buy a drill…
They want a hole!Theodor Levitt
What do we buy?
People don’t want to buy a quarter-inch
drill. They want a quarter-inch hole!Theodor Levitt
People don’t (want to) buy a drill…
They want to hang a frame!
What do we buy?
People don’t want to buy a quarter-inch
drill. They want a quarter-inch hole!Theodor Levitt
People don’t (want to) buy a drill…
They want to hang a frame!
What do we buy?
Mensen willen geen boor kopen.
Ze willen een gat!Theodor LevittMensen willen geen boor kopen.
Ze willen een lijst ophangen!People don’t (want to) buy a drill.
They buy something that helps them
create a cosy, happy and warm home!
Development
Meaning
Money
Why we work?
https://youtu.be/u6XAPnuFjJc
Why do we work?
Mensen willen geen boor kopen.
Ze willen een gat!Theodor LevittMensen willen geen boor kopen.
Ze willen een lijst ophangen!People don’t want a job.
They want to work on something that is
meaningful, helps them develop, gives
them autonomy and financial freedom!
Why we behave the way we do?
Two emotios cause our behavior :
1. Pleasure: achieve/increase.
2. Pain: avoid/decrease
Information channel prefrences
ØKinestetic
ØVisual
ØAuditiory
Hiring Process
Interviewing
How?
Who?
Why?
Interviews of sorts
☛Behavioral☛TEAM☛Stress☛Case☛Brain teaser☛Hiring
Interview try
Ø Trio upØ 1 interviewerØ 1 intervieweeØ 1 observer
Evidence base determine if interviewee meets your top criteria.
What to look for?
Intelligence?
Skills?
Knowledge?
What to ask?
☛Experience☛Education☛Evidence of…☛Competency☛Cultural fit
How to ask?
☛Explicitly☛Implicitly☛Objectively☛Observable
q STARR method
STARR
q Situationq Tasksq Activitiesq Resultsq Reflection
STARR: Situation
q Tell me about a situation when…?
q What is you biggest achievement/failure…?
q In project Z how did you…?
STARR: Tasks
q In situation Y… what were you tasks?
q Back at company C, what were your responsibilities?
q What were the goals of project P?
STARR: Activities
q In situation Y… what did you do, and why?
q Back at company C, how did you do your job?
q What was you approach in project P?
STARR: Results
q In situation Y… what did you (really) achieve?
q Back at company C, what did you accomplish?
q What was the outcome of project P?
STARR: Reflection
q From situation Y… what did you learn?
q What can you transfer from your job at company C?
q How can we benefit from your project P?
Asking the right questions
ü Open question: requires a long answer, usually involves someone’s opinion.
ü Closed question: can be answered in a brief way, such as ‘yes’, ‘no’, ’blue’ or ‘high’.
Open questions
Closed questions
Yes/no questions
Open questions
Calibrated questions: motivation
Ø What should … hold for you?CRITERIA
Ø Why is CRITERIUM important?Away from/Towards (ask 3x Why)
Ø How do you know you do … well?Internal/External validation
Ø Why did you choose …?Procedures/Options
Ø What is the relationship between … (last year and now)?Change preference (same/change)
Pro-active/Reactive
Details/Head lines
Self/Other focus
Calibrated questions: pain/pleasure
Ø Tell about CONTEXT + SITUATION you disliked?Feeling/Choice/Thinking
Ø Tell about SITUATION that met CRITERIUM?Independent/Proximity/CollaborativeWhat did you like about it?Person/Task focus
Calibrated questions: rules
40
Ø How can you increase success CONTEXT?How can X increase her/his success CONTEXT?My rules/My rulesMy rules/. No rules/My rulesMy rules/Your rules
Ø How do you know Y is good at CONTEXT?See/Hear/Read/Do/Sense
How often do you need to OBSERVE to be convinced?x times/Automaticallly/Continously/Period
Personality tests?!
