Record 6 DVR | Trio Guide v2.1 Field Services. Agenda Record 6 DVR Diagnostics Receiver | EdgeHealth...
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Transcript of Record 6 DVR | Trio Guide v2.1 Field Services. Agenda Record 6 DVR Diagnostics Receiver | EdgeHealth...
Record 6 DVR | Trio Guide v2.1Field Services
Agenda
Record 6 DVR DiagnosticsReceiver | EdgeHealth | Home Cert
Wrap UpHands On Lab | Launch Schedule
Record 6 DVR | Trio Guide v2.1 Field Services
2Cox Communications Inc. – Proprietary and Confidential – 6/12/2013
Cox Advanced TV Plus Trio 2.1 Product Update
3
Record 6 DVR | Trio Guide v2.1 Field Services
Home Cert Diagnostics
Tuner Info | 2Tuner Receivers vs. Record 6 DVR
Cox Communications Inc. – Proprietary and Confidential – 6/12/2013
Home Cert Diagnostics
Record 6 DVR | Tuner SNR • Bug in Record 6 DVR causes SNR to appear without the decimal point
• Home Cert to adjust SNR scoring until bug resolved (effective 6/15)
• New values…• Green 341 to 479
• Yellow 320 to 340 and 480 to 500
• Red <320 and >500
Cox Advanced TV Plus Trio 2.1 Product Update
4
Record 6 DVR | Trio Guide v2.1 Field Services
Cox Communications Inc. – Proprietary and Confidential – 6/12/2013
Record 6 DVR | Trio Guide v2.1 Field Services
•All Trio receivers – including the Record 6 DVR - should have these four applications running…
•cal_1.9.8• itv_5.7.0•cmb_7.2.1•VolDisplayXlet
•Only the Record 6 DVR will have the HomeNetworkingDiagnostics application running
•The “caller ID app” (cid) no longer displays. It has been combined with the “monolithic app” (cmb)
Cox Advanced TV Plus Trio 2.1 Product Update
6
Record 6 DVR | Trio Guide v2.1 Field Services
EdgeHealth Diagnostics
Application Information
Cox Communications Inc. – Proprietary and Confidential – 6/12/2013
Record 6 DVR Diagnostics
Cox Advanced TV Plus Trio 2.1 Product Update
7
Record 6 DVR | Trio Guide v2.1 Field Services
Cox Communications Inc. – Proprietary and Confidential – 6/12/2013
Cox Advanced TV Plus Trio 2.1 Product Update
8
Record 6 DVR | Trio Guide v2.1 Field Services
Record 6 Diagnostics to be displayed in hands on training
Main Menu Access
1 Press EXIT key for 5 sec
2 Press DOWN ARROW twice
3 Press 2 key once
Press GUIDE key to changescreen transparency
(0% | 25% | 50% | 100%)
Access Main Menu on any Trio receiver
Cox Communications Inc. – Proprietary and Confidential – 6/12/2013
Cox Advanced TV Plus Trio 2.1 Product Update
9
Record 6 DVR | Trio Guide v2.1 Field Services
Record 6 Diagnostics to be displayed in hands on training.
Main Menu > Summary
Main Menu > Home Networking page 4
Main Menu > Home Networking page 5
Main Menu > Reboot STB
Mf. Diags > QAM Status Page 1
Mf. Diags > QAM Status Page 2
Mf. Diags > DOCSIS Status Page 1
Mf. Diags > DOCSIS Status Page 2
Mf. Diags > DOCSIS Status Pages 6 - 8
Mf. Diags > Middleware Diag > Object Carousel
Mf. Diags > Middleware Diag > Application Info
Cox Communications Inc. – Proprietary and Confidential – 6/12/2013
Cox Advanced TV Plus Trio 2.1 Product Update
10
Record 6 DVR | Trio Guide v2.1 Field Services
Cox Communications Inc. – Proprietary and Confidential – 6/12/2013
Time for hands on using the diagnosticsQuick Reference Guide
Cox Advanced TV Plus Trio 2.1 Product Update
11
Record 6 DVR | Trio Guide v2.1 Technical Support
Wrap Up
Employee Launch
• June 26 | Trio Guide Update to Cox Employees
• June 26 | Record 6 DVR Available to tester Employees
Customer Launch
• July 25 SOVA | July 30 NOVA |
Cox Communications Inc. – Proprietary and Confidential
Questions?
Cox Advanced TV Plus Trio 2.1 Product Update
12
Record 6 DVR | Trio Guide v2.1 Field Services
Cox Communications Inc. – Proprietary and Confidential – 6/12/2013