Arturo Madrid 7043 Holly Hill Dr. Unit 12 | Dallas, TX 75231 | (C) 432.528.6805 | artu1911@yahoo.com

__________________________________________________________________________________________________________________________________ !OBJECTIVE: To obtain a position that provides customer service and superior organizational skills. !!EDUCATION: Attending; Art Institute of Dallas Bachelors of Fine Arts (Web Design and Interactive Media), 2012- Present Graduate; Career Center; Odessa, TX: Diploma (Computer Technology/Business), 1997 – 2000 !SKILLS:

• Bilingual English and Spanish (verbal/written)

• Excellent written and verbal communication skills. • Ability to handle multiple tasks simultaneously. Strong interpersonal skills. • Growth oriented, ambitious, goal driven, and ability to motivate others to action • Ability to follow established process and work effectively in teams. • Superior organizational and problem resolution skills. • Detail oriented, strong analytical skills. • Power equipment experience on Fork lift, Order pickers, and Reach trucks. !

RELEVANT EXPERIENCE: Warehouse Receiving & Stocking; American Management Staffing; Irving, TX; May/2014 - June/2015 Worked at two locations that were temporary positions: 4 Wheel Parts Warehouse and Dymatize Nutrition. Duties included forklift driving and receiving and stocking freight. Maintained Inventory counts up to date. Pick customer orders to have them sent out in a timely matter. Operate any material handling equipment safely and efficiently as required, while organizing pallets by hospital unit. Maintain material handling equipment by noting and reporting any damage or malfunction and assist in maintaining the security and safety of the warehouse. !Receiving & Freight Department Manager; The Children’s Place Retail; Grand Prairie, TX; Jul/2012 – May/2014 Provide an excellent retail shopping experience to all customers while maintaining the responsibility of the daily stockroom operations. Trained and developed staff and other management teams. Maintained our company standards through proper inventory controls, cash controls, and customer issue resolution. Experienced in POS (Point of Sales), inventory control, bank deposits, and prepared work schedules for all staff. !Order Picker; Owens & Minor; Flower Mound, TX; Jan/2011 – July/2012 Receive pick tickets from Warehouse Supervisor and read orders to ascertain catalog number, size, and quantity of merchandise. Pick customer orders for shipment, ensuring that the correct number and type of product is loaded and shipped. Transport orders to shipping locations or delivery platforms with materials handling equipment, ensuring orders are staged in order of delivery. Operate any material handling equipment safely and efficiently as required, while organizing pallets by hospital unit. Maintain material handling equipment by noting and reporting any damage or malfunction and assist in maintaining the security and safety of the warehouse. !Receiving & Freight Department Manager; Lowe’s Home Improvement; Odessa, TX; Dec/2009 – Jan 2011 Managed the overall sales, merchandise maintenance, and supervision of the hourly associates and specialists in the assigned departments. Maintained department according to company merchandising standards and store operations policies. Maximized sales of department products, and ensured that all merchandise and operational activities took place on a consistent basis. Made recommendations to the Zone Manager to improve and enhance company merchandise and operational policies and procedures. Managed opening and closing activities as scheduled. !Claim Specialist – Shift Lead Manager; First American Home Buyers; Odessa, TX; Jun/2005 – Dec/2009 Answered inbound customer calls regarding new and existing service requests, and managed/monitored over 11 employee phone calls for quality assurance. Assisted in understanding and evaluated warranty coverage for clients, while documenting all calls in First American’s system FAST. Processed claims for homeowners and assisted with warranty coverage inquiries. Created work items from claims work orders, and canceled or re-open claims or work orders as needed. Provided homeowners with all relevant information pertaining to the contract, claims or work order. Resolved homeowner and contractor scheduling conflicts.

Credit and Activations- AT&T Wireless (Cingular Wireless); Midland, TX; May/2004 - Dec/2006 Assisted customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handled telephone customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. Sell products and services offered by the Company. Help collect past due balances. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Support and backup the sales and store operations, i.e., take customer payments, programming of handsets, switchboard, etc. Performs other duties as assigned by management. !AFFILIATIONS/AWARDS:

• Computer Technology Club • Honor Roll (Career Center) • Perfect Attendance Award (Career Center)

REFERENCES: **Available upon request.