Real estate customer services international perspective

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Siddharth Anand Jha VP, CENTURY21 India

Transcript of Real estate customer services international perspective

Page 1: Real estate customer services   international perspective

Siddharth Anand JhaVP, CENTURY21 India

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About Us

CENTURY 21 was founded in 1971 in Orange County, California, and has it’s headquarter in Madison, New Jersey. For 43 years now, CENTURY 21 is the name that is trusted by discerning home owners while choosing their dream home. It is this unflinching trust over the years which has helped us in setting up 7,100 independently owned and operated broker offices in 77 countries with more than 102,000 sales professionals across 5 continents..

We are the world's Largest Residential Sales Organization

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Our History

CENTURY 21 India

1971

2013/2014

1974

1983

1989

1998

2002

2009

First CENTURY 21 Office Opens in California

First CENTURY 21 International Office Opens in Canada

CENTURY 21 Expands to Japan

CENTURY 21 Expands to China

CENTURY 21 Expands to Asia Pacific

77Th Country

10 Countries

20 Countries

40 Countries

2 Countries

5 Countries

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Our Mission

• Organize the broking practice by implementing world’s best practices across Americas/Australia/ Europe/ Asia

• Training/ Knowledge imparting and Usage of technology for Real Estate Practitioners

• Consumer Awareness & further options and valuable advise in their buying experience

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REAL ESTATECUSTOMER SERVICE

AN INTERNATIONAL PERSPECTIVE

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Presentation Flow

#World Top 600 cities trend

#Urbanization in India

# India's largets Infrastructure Projects

#Some Opportunities

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World's Top 600 Cities' Trends

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World`s top 600 Cities - Population

Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.

People making 25% of population will live in these cities by 2025.

2.0 billion

1.5 billionPeople making 22% of population lived in these cities in 2007…

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$64 trillion of GDP in 2025 … Making nearly 60% of global GDP

Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.

of GDP in 2007 … More than 50% of global GDP

$30 trillion

World`s top 600 Cities - GDP

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1 in every 3 City of the Developed Countries, will be out

136 New Cities, majorly from China & India will enter the top 600.

Rapid Industrialization to be a factor in growth of cities

Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.

World`s top 600 Cities will not be the same tomorrow

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Top World Cities - 2009

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Top World Cities - 2025

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Real Estate Practice: An International Perspective

• An Organized Industry• Licensed practioners

(brokers/agents)• Multi Listing Services• Regulatory Authority• NAR Association• Certification

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Real Estate Practice: An International Perspective

• Secondary Market (Resale/ Old properties)

• Online Records (upto 10 years history of ownership and transactions available for analysis)

• Title Insurance• Easy Financing• Furnished Properties

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Urbanisationin

India

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Indian Urbanisation - 2030

2008

42 68

2030

City > 1 Mn+ Population

Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.

590340Urban Population (million)

(%)Share in India GDP 6958

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Indian Urbanisation

Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.

70% new employment will be generated in cities, contributing

more than 70% of GDP

Increasing trend of emergence of new cities based on urban planning &

industrialization trends

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Top 5 Countries with PIO’s

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Real Estate Broking @International Platform

• NRI Population• Big Ticket Deals• 3b$ in INDIA by NRIs• Indian -11b$ / 80b$ in US alone• Business connection and Study• Value for Money / Superior properties - Lonawala / Lavasa- Maintenence

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Real Estate Broking: A Global Practice

• FDI will increase• Investments by foreign nationals & PIOs/ NRIs will go up.• Real Estate environment and practices will have to become organized.

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Benefits of Network Partnership

• More deals- Rule of association!• More location/Cities/Country- not

just a 1/2 km stretch to serve• More Products/ Revenue Stream• More value deals/ Power of

Negotiation-Group Buying• More brainstorming and

Intelligence• More Visibility• Common Brand Value-common

resources

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Indian Population in US

Rank City State Indian-Americans Percentage

1 New York New York 1,92,209 2.40%

2 San Jose California 43,827 4.60%

3 Chicago Illinois 29,948 1.10%

4 Jersey City New Jersey 27,111 10.90%

5 Houston Texas 26,289 1.30%

6 Philadelphia Pennsylvania 18,520 1.20%

7 San Diego California 17,255 1.30%

8 Plano Texas 16,939 6.50%

9 Austin Texas 14,885 1.90%

10 Columbus Ohio 10,495 1.30%

11 San Francisco California 9,747 1.20%

12 Fresno California 8,814 1.80%

13 Sacramento California 8,514 1.80%

14 Atlanta Georgia 7,776 1.80%

15 Boston Massachusetts 7,461 1.20%

16 Bakersfield California 7,328 2.10%

17 Stockton California 4,735 1.60%

18 Raleigh North Carolina 4,681 1.20%

19 Tampa Florida 3,933 1.20%

20 Pittsburgh Pennsylvania 3,657 1.20%