Real Estate Industry Session TRIPRA Risk Management Perspective
Real estate customer services international perspective
Transcript of Real estate customer services international perspective
Siddharth Anand JhaVP, CENTURY21 India
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About Us
CENTURY 21 was founded in 1971 in Orange County, California, and has it’s headquarter in Madison, New Jersey. For 43 years now, CENTURY 21 is the name that is trusted by discerning home owners while choosing their dream home. It is this unflinching trust over the years which has helped us in setting up 7,100 independently owned and operated broker offices in 77 countries with more than 102,000 sales professionals across 5 continents..
We are the world's Largest Residential Sales Organization
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Our History
CENTURY 21 India
1971
2013/2014
1974
1983
1989
1998
2002
2009
First CENTURY 21 Office Opens in California
First CENTURY 21 International Office Opens in Canada
CENTURY 21 Expands to Japan
CENTURY 21 Expands to China
CENTURY 21 Expands to Asia Pacific
77Th Country
10 Countries
20 Countries
40 Countries
2 Countries
5 Countries
Our Mission
• Organize the broking practice by implementing world’s best practices across Americas/Australia/ Europe/ Asia
• Training/ Knowledge imparting and Usage of technology for Real Estate Practitioners
• Consumer Awareness & further options and valuable advise in their buying experience
REAL ESTATECUSTOMER SERVICE
AN INTERNATIONAL PERSPECTIVE
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Presentation Flow
#World Top 600 cities trend
#Urbanization in India
# India's largets Infrastructure Projects
#Some Opportunities
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World's Top 600 Cities' Trends
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World`s top 600 Cities - Population
Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.
People making 25% of population will live in these cities by 2025.
2.0 billion
1.5 billionPeople making 22% of population lived in these cities in 2007…
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$64 trillion of GDP in 2025 … Making nearly 60% of global GDP
Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.
of GDP in 2007 … More than 50% of global GDP
$30 trillion
World`s top 600 Cities - GDP
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1 in every 3 City of the Developed Countries, will be out
136 New Cities, majorly from China & India will enter the top 600.
Rapid Industrialization to be a factor in growth of cities
Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.
World`s top 600 Cities will not be the same tomorrow
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Top World Cities - 2009
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Top World Cities - 2025
Real Estate Practice: An International Perspective
• An Organized Industry• Licensed practioners
(brokers/agents)• Multi Listing Services• Regulatory Authority• NAR Association• Certification
Real Estate Practice: An International Perspective
• Secondary Market (Resale/ Old properties)
• Online Records (upto 10 years history of ownership and transactions available for analysis)
• Title Insurance• Easy Financing• Furnished Properties
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Urbanisationin
India
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Indian Urbanisation - 2030
2008
42 68
2030
City > 1 Mn+ Population
Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.
590340Urban Population (million)
(%)Share in India GDP 6958
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Indian Urbanisation
Source: MGI Report (Mar.'11) – Urban World: Mapping the economic power of cities.
70% new employment will be generated in cities, contributing
more than 70% of GDP
Increasing trend of emergence of new cities based on urban planning &
industrialization trends
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Top 5 Countries with PIO’s
Real Estate Broking @International Platform
• NRI Population• Big Ticket Deals• 3b$ in INDIA by NRIs• Indian -11b$ / 80b$ in US alone• Business connection and Study• Value for Money / Superior properties - Lonawala / Lavasa- Maintenence
Real Estate Broking: A Global Practice
• FDI will increase• Investments by foreign nationals & PIOs/ NRIs will go up.• Real Estate environment and practices will have to become organized.
Benefits of Network Partnership
• More deals- Rule of association!• More location/Cities/Country- not
just a 1/2 km stretch to serve• More Products/ Revenue Stream• More value deals/ Power of
Negotiation-Group Buying• More brainstorming and
Intelligence• More Visibility• Common Brand Value-common
resources
Indian Population in US
Rank City State Indian-Americans Percentage
1 New York New York 1,92,209 2.40%
2 San Jose California 43,827 4.60%
3 Chicago Illinois 29,948 1.10%
4 Jersey City New Jersey 27,111 10.90%
5 Houston Texas 26,289 1.30%
6 Philadelphia Pennsylvania 18,520 1.20%
7 San Diego California 17,255 1.30%
8 Plano Texas 16,939 6.50%
9 Austin Texas 14,885 1.90%
10 Columbus Ohio 10,495 1.30%
11 San Francisco California 9,747 1.20%
12 Fresno California 8,814 1.80%
13 Sacramento California 8,514 1.80%
14 Atlanta Georgia 7,776 1.80%
15 Boston Massachusetts 7,461 1.20%
16 Bakersfield California 7,328 2.10%
17 Stockton California 4,735 1.60%
18 Raleigh North Carolina 4,681 1.20%
19 Tampa Florida 3,933 1.20%
20 Pittsburgh Pennsylvania 3,657 1.20%