2 0 1 1 Y E A R I N R E V I E W

READY TO GUIDE YOU ANYWHERE, ANYTIME

SM

A M E S S A G E F R O M K E V I N K E L L E H E R , P R E S I D E N T A N D C E O

While economies around the world have demonstrated varying levels of health, corporations are investing in new markets and products, expanding their global reach and engaging their workforce in advancing their vision for the future. More than ever before, our commitment to providing trusted guidance—anywhere, anytime—means we recognize and accept the responsibility for creating and delivering superior value and ensuring the success of our clients and customers.

Without pause, we are collaborating with you, your employees, and our supply-chain partners around the world to strengthen our capabilities and strategically position Cartus for the opportunities of both today and tomorrow.

This “Year in Review” highlights the continuing advances we have made in all phases of our business, and I have never been more proud of our accomplishments. However, the power behind our success is truly the culture we have fostered and the great people who live by and demonstrate the values we represent…proactively serving others, taking responsibility for the interests of all our stakeholders, and fostering an environment of respect, collaboration, inclusion, and integrity.

We look forward to continuing to grow, inspired by the energy and experience of working with you and for you as we strive to fulfill the needs and earn the trust of those whose lives we touch.

Kevin J. Kelleher

0 2C A R T U S | Y E A R I N R E V I E W |

Organizations of all types and sizes continue to turn to Cartus tomeet their relocation needs. We’re there for you, whether you have domestic moves or complex global engagements; moving a few select employees or large numbers of transferees. Our new client signings and expanded relationships, the service excellence provided to you, our clients, and your employees, and the awards and recognition we have achieved, all point to our success in achieving our goal: providing trusted guidance to you and your employees.

commitment to partnership

In 2011, we had 124 new client signings, and 301 current

clients expanded the services that we provide to them

Cartus managed more than 153,000 moves in 2011

99% client satisfaction

Average 13 years tenure for top 100 clients, 21 years for top 10

97% customer satisfaction

Key Supplier Award by Avaya in recognition and

appreciation of our continued support and partnership

Best Vendor Partnership Award with GE at the EMMA Awards from The Forum for Expatriate

Management (FEM)

2011 Achievements

0 5C A R T U S | Y E A R I N R E V I E W |

Whether your employee is moving from London to São Paolo, New York to Los Angeles, or Shanghai to Geneva, Cartus’ true global footprint means responsive support for both you and your employees.

22 Offices4 Continents

global scope

International moves account for 40% of our relocation volume (up 10% year over year)

Service into and out of

more than 160 countries

Cartus managed a 26% increase in moves into the Middle East and Africa in 2011

India was the seventh-ranked destination country and third-ranked departure country for Cartus clients’

international assignments

Continual Trends & Program AdviceAs your guide through the oftentimes complex world of relocation, we keep you up to date on the latest industry information and resources. Through the Cartus blog, our online newsletter, our surveys, and other

resources, we ensure that you always have access to industry data, best practices, and emerging issues.

Cartus blog: Relocation ViewpointsOur blog keeps you current with Cartus news and industry trends.

The Cartus Source: Our online client newsletter provides information

on key marketplace issues. The newsletter was redesigned in 2011 with a new look and feel, enhanced navigation, and improved sharing functionality.

Research Reports/Pulse Surveys: In 2011, we released our first annual pulse survey, Biggest Relocation Challenges, and an additional pulse survey, Mobility Challenges

in Emerging Markets. Cartus’ 2012 Global Policy and Practices Survey will be released shortly.

Mobility Insights: This series offers consultative perspectives on key themes in the marketplace. Recent topics have included household goods industry trends, candidate assessment, hardship locations, and the 2012 London Olympic Games.

Market Watch: We provide current property market trends

and relocation program challenges in some of the most frequent assignment destinations worldwide, including new emerging markets.

eLearning Forums: Our complimentary interactive sessions spotlight hot topics in the relocation arena.

0 6C A R T U S | Y E A R I N R E V I E W |

keeping you informed

For more information on these areas, visit our websites:

Cartus Blogwww.cartusblog.com

Research Reports & Pulse Surveyswww.cartusmoves.com/research

Mobility Insights www.cartusmoves.com/mobilityinsights

Market Watchwww.cartusmoves.com/marketwatch

eLearning Webinarswww.cartusmoves.com/eLearningwebinars

0 7C A R T U S | Y E A R I N R E V I E W |

proven expert ise

Global and Local Guidance in PracticeCartus’ ability to seamlessly handle global engagements or intra-country moves is reflected in the growing number of clients who have opted for multi-regional service delivery, with teams in all regional offices providing local experience and accessibility.

In key markets worldwide, real estate continues to be under pressure. In the U.S., Cartus’ highly experienced real estate specialists were supplemented by the experience of the Cartus Broker Network—reflecting many of the nation’s best-known brands, with more than 3,000 offices and 97,000 agents. Together, these experts provide marketing know-how and innovation, driving lower costs and reducing inventory time for clients while they improve satisfaction for employees.

Cartus’ U.S. Real Estate Team and Broker Network Achievements:• An increase of 6% in the amended sale rate year over year• Cartus Network brokers’ BMA’s were US$3,279 more accurate than

non-network brokers for amended home transactions • Average of 7.3% fewer days on market than non-network brokers In the UK, where the real estate market remained largely flat in 2011, our UK estate agency network, Home Sale Network, maintained its high calibre membership and our UK relocation teams managed significant achievements in cost control and marketing.

Cartus UK Relocation Team Achievements:• An increase of 36% in property completions in 2011• A 29% rise in expense management programs

Despite the uncertainty in the Eurozone economy, our European destination services business, which has offices in Amsterdam, Geneva, London, Munich, Paris, and Zurich, reported significant year-over-year growth in 2011.

Specialized Support In 2011: • Cartus Consulting supported 92 initiatives with companies around

the globe, with projects including domestic and global policy and program redesign, group moves, virtual resource centers, policy benchmarks, recruiting program tool design, and talent management integration.

• Cartus Intercultural and Language Solutions conducted 2,200 cross-cultural programs (with a favorable rating of 99%) and 5,200 language training programs (with a favorable rating of 94%) in 79 countries.

• Our China outsourcing business again grew significantly as more clients requested us to provide relocation programs from our Shanghai office. In 2011, Cartus managed a 9% increase in transfers into and out of China.

• Our payroll, tax, and financial expertise, plus the ability to deliver global compliance reporting, has driven continued client growth in International Assignment Compensation Services.

– Clients util izing our International Compensation Services have more than doubled over the last five years

– In 2011, we produced more than 2,200 letters of assignment, 3,100 cost estimates, and 4,700 year-end compensation summaries

– We met or exceeded the performance standards set in our service level agreements at a 98% rate

X 18 = 3,600Cartus Consulting handled 18

group moves globally, affecting3,600 employees or new hires

Global ExpansionMeanwhile, dramatic expansion continues in the global marketplace. Cartus clients and their employees continue to move into more new countries than they did historically, many of them emerging markets where lack of infrastructure or cultural differences can pose challenges for mobility programs and assignees.

In the past year, Cartus has provided you with valuable insights and best practice information on emerging markets through:

• Mobility Challenges in Emerging Markets Pulse Survey—Reports on issues that organizations are facing and how they are dealing with the challenges of moving into emerging markets.

• Unlocking Emerging Markets: Keys to Success—Our global Consulting group shares its expertise in preparing companies for success through all phases of transitioning into emerging markets, including pre-decision location assessment, post-decision business considerations, and employee support.

• Market Watch Country Profiles—This series focuses on emerging countries and provides insights into challenges as well as best practice tips.

• What’s next?—In 2012, we will continue to focus on providing emerging markets support for our clients through eLearning seminars, videos from our suppliers around the globe, and country profiles.

Visit our emerging markets website at www.cartusmoves.com/emergingmarkets for materials focused on emerging markets issues.

0 8C A R T U S | Y E A R I N R E V I E W |

emerging markets focus

Cartus’ volume surged into the four countries named as top emerging market countries*

(% volume increase over the past five years)

Brazil—130%

India—68.1%

Russia—39.2%

China—25.8%

68% of respondents said that emerging market locations would be more

important than traditional markets to their strategy in the next two years*

*Source: Cartus’ 2012 Mobility Challenges in Emerging Markets Survey

We generated more than 34,000 closings on behalf of members of our Affinity

programs, the highest number of closings in our history

Our Cartus Asset Recovery group continues to offer solutions to help qualified financial

institutions eliminate foreclosure by helping borrowers sell their home at market value, solving a truly difficult circumstance

quickly and cost effectively

The cost savings delivered through our patented Acadia eProcurement

model, available exclusively to our clients, has resulted in documented savings since 2009 of nearly $70 million

guidance anytime, anywhere

We processed more than 443,000 expense reports and

528,000 vendor invoices

We disbursed more than US$4 billion in

funds during 2011

Cartus’ focus on product innovation and process improvements leverage technology to produce smoother moves, faster access to critical information, and tighter financial management.

Information at your fingertips through our new app—CartusMobile: We’re proud of our ongoing commitment to industry leading technology and our investment in the tools needed to make relocation easier for you and your employees.

We’ve taken that commitment to the next level by consolidating relocation information and enhancing communication through our new app, CartusMobile. With CartusMobile, you and your employees will be able to track the key elements of the relocation process with features including:• Status of moves • A News Feed that provides alerts to key milestone events• The ability to sync move-related contacts to their phones• A dashboard with key statistics • The ability to customize communication preferences, and more What’s Coming? Cartus expects to release additional functionality, as well

as expand to new platforms, later in the year. Here are some features we are working on:• For clients, enhanced exception approvals • For transferring employees, innovative “build as you go” expense

tracking and reporting that allow your employees to take advantage of their smartphone features and organize themselves right from their phone

• Online U.S. domestic real estate listings • Assignment calendars• Customer service evaluations

In a World That Never Stops: CartusMobile24/7 access to the most important information—YOURS!

1 0C A R T U S | Y E A R I N R E V I E W |

cartusmobile: enhancing communicat ion

Scan this code,or go to www.cartusmoves.com/cartusmobile , for more information.

SM

1 1C A R T U S | Y E A R I N R E V I E W |

Enhancements to Support Service Delivery Touch Points : Provides system-driven reminders to consultants for proactive outreach at critical “moments of trust.” This just-in-time counseling ensures that employees are prepared and reduces their stress.

Consultant Action Dashboard : Provides the consultant with an “at a glance” summary of required actions for each employee’s move, enhancing proactive service and effective communications.

Enhanced Service Evaluation Process : Streamlines and customizes the survey for each employee’s move, including tailored questions to help drive service improvement. Rapid, system-driven notifications to internal Cartus employees and suppliers ensure a cohesive focus on service excellence.

Financial & Program Management— Enhanced Flexibility and Customization U.S. Cost Estimator & Cost Estimator and Budget Tool : Cost Estimator, a no-charge, web-based, self-service tool, provides an estimate for a move based on industry-wide expense data. Our new Cost Estimator and Budget Tool, a customized self-service tool, reports actual cost data per move versus the estimate. On-demand reporting provides a reliable and verifiable basis to determine accruals per move and on an organizational level.

International Quick Cost Projection Tool : Provides a fast, high-level estimate of potential assignment costs at a much lower cost than a fully detailed cost projection. With a user-friendly, web-based interface, the tool allows you to compare potential candidates for an international assignment and customize cost projections to your unique policy elements, and it includes comprehensive tax calculations and totalization agreements using a Big Four tax engine.

Enhanced Invoicing Tool : Streamlines invoice processing through easy access to invoices that are posted to CartusOnlineSM and stored for 18 months. Enhanced customization allows you to use terminology that matches your organization’s, and provides a wide array of sorting, subtotaling, and view options.

Streamlined Policy View and Enhanced Exception Functionality on CartusOnline : Cartus’ enhanced exception functionality allows you to review and approve employee-specific policy exceptions right from your home page on CartusOnline, track actual exception costs against estimated costs, and access more detailed policy information with one click. Transferring employees also have an easier view of their policy elements with one click.

Flexible Funding Options : Expanded funding options, including Pay When Paid funding, respond to the precise needs and preferences of each client and provide added funding flexibility.

enhancing service through innovat ion

At Cartus, privacy protection is not an add-on or outsourced function—it is a core part of our continuing operations. Our commitment is backed by people, processes, and technology and is supported by leadership, investment, and the Six Sigma discipline of our company.

Information security continues to be one of the top areas of concern for our clients. One significant contributor to our success is the trust you have extended to us. We preserve this trust every day by keeping your information, and the confidential data of your employees, safe and protected. We call this pledge The Cartus Privacy Promise, which is a comprehensive, global commitment to keeping your information secure. In 2011, we enhanced The Privacy Promise to include global coverage. We received a clean opinion on our SSAE-16 audit, and we have also received TRUSTe certification.

1 2C A R T U S | Y E A R I N R E V I E W |

secur i ty and controls

Information Security | The Privacy Promise

People

Process

Technology

PersonnelSecurity

ManagingAccess

ContinuingOperations

Compliance

Meeting EstablishedStandards forE�ectiveness

ProtectingAgainstServiceInterruption

Selecting and Trainingthe Right People

ControllingWhat People

Can See and Do

ControllingWhom We Let In

Securing theInfrastructure

Our systems and security are regularly reviewed by clients, external auditors, and other professional organizations

Cartus blocks an average of 6-7 mill ion spam messages and thousands of forms

of malicious content (e.g., viruses, spyware, worms, etc.) every month

Cartus requires all employees to attend annual training in

information security and PII protection

Visit www.cartusmoves.com/privacypromise for more information

Cartus’ focus on global citizenship reflects the commitment that our employees around the world have to giving back. It’s more than just words or a check box on a form; it’s part of our company culture. Cartus employees’ commitment to giving back to their communities shows in their service to the transferring employees they support.• Caring for Our Communities—In 2011,

Cartus raised more than US$300,000 worldwide for charities. Our employees volunteer an average of 25,000 hours each year, with charitable efforts and involvement in every region around the globe, and 82% of our employees say they have volunteered in the past year.

• Diversity and Inclusion—Diversity is a defining characteristic of the Cartus workforce and a core element of our culture. Our Global Diversity & Inclusion Council, active for nearly 10 years, coordinates activities across the company. Our commitment to diversity extends fully and actively to our network of suppliers.

• Environmental Stewardship—We make environmental stewardship a priority through efforts spanning carpooling, recycling, conservation, and effective office management practices such as paper reduction.

• Health, Security, and Safety—Our security and safety programs help protect our employees, and our wellness initiatives make Cartus a great place to work, winning recognition from top industry organizations and including initiatives such as Wellness Fairs, health screenings and services, and flexible work schedule options.

g lobal c i t izenship

Best Workplaces for

Commuters: University of South Florida National

Center for Transit Research

Selected as one of only 35

Top Workplaces in 2011 in Connecticut, based

on an independent employee survey conducted by Workplace

Dynamics LLC

1 3C A R T U S | Y E A R I N R E V I E W |

Cartus HR Asia Pacific

representatives Priscilla Seow (left)

and Sheila Eber receive Singapore Health

Silver Award

Platinum Award Winner

– Healthy Workplace Employer Recognition by the Business Council of Fairfield County

(CT) Drew Morten, Amy Meichner, and Karen

Corcoran accept the award

In 2011, Cartus disbursed more than US$50 mill ion in first- and second-tier contracts to minority- and

women-owned businesses, bringing its six-year total to more than US$300 mill ion.

Recognized by Training Magazine

as one of the Top 125 companies

for the 11th consecutive year

In 2011, 346 employees were

actively involved in carpooling, an effort

that reduced CO2 emissions by over

46 tons and resulted in 4,652 gallons of

gasoline saved.

We have reduced paper usage by approximately 20

percent since 2007.

Our European offices organized a series of fundraising events including charity days for

Children in Need and Comic Relief, Wear it Pink breast cancer campaign, a Halloween-based

charity fundraiser, and a half-marathon event to raise funds for local causes.

In Asia, initiatives included relief for the natural disasters in the region, charity food donations

for the sick and elderly, a project funding tertiary students in India and Nepal, participation in

a corporate community day in Singapore, gift boxes for underprivileged children in Hong Kong,

a charity drive for animal welfare, and a silent auction by Cartus in China to support local causes.

In the U.S., we support charitable organizations including the United Way, Community Health

Charities, American Cancer Society, Junior Achievement, March of Dimes, the American Red

Cross, Humane Societies, local shelters, and Save the Children.

g lobal c i t izenship

1 4C A R T U S | Y E A R I N R E V I E W |

What We Do Cartus is the industry leader in global relocation solutions, supporting organizations worldwide. With 2,900 Cartus employees, 800 of whom are based outside the U.S., and 22 offices worldwide, our clients trust us to assist more than 153,000 transferees, expatriate assignees, and members each year across the more than 160 countries in which we provide services. We bring to the table over half a century of demonstrated solutions in consulting, intercultural training, outsourcing, and mobility management.

Cartus is part of Realogy Corporation, the world’s leading real estate franchisor with a diversified business model that includes real estate brokerage, relocation, and title services. Realogy was recognized by the Ethisphere® Institute as one of the 2012 World’s Most Ethical Companies.

Who We Are Mission We come to work every day to help our customers and clients succeed

Vision We will provide trusted guidance by sharing and leveraging our vast body of knowledge and experience to create superior solutions, build relationships, and bring more value to all our stakeholders

ValuesService: We are defined by our serviceFinancial Responsibility: We manage all resources as if they were our ownRespect: We respect others and treat people wellCollaboration: We are better when we work togetherEthical Behavior: We do the right thing

Cartus. Trusted guidance—for every move you make. .

Cartus guides our clients through thousands of unique and complex programs. Ideally

equipped to lead you, Cartus is ready to help—whatever you need, whenever your need it,

and wherever your program is moving.

©2012 Cartus Corporation. All rights reserved. Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation.

www.cartus.com | trustedguidance@cartus.com

SM

C a r t u s C u l t u re B ro c h u reG l o b a l C a p a b i l i t i e s B ro c h u reC a r t u s G l o b a l C i t i z e n s h i p B ro c h u re

SM