READY FOR WORKA New Series?

Kenton County Public Library - NKAG

August 12, 2020

READY FOR WORK

• Why would we create a Ready for Work Series?

1. You are all professionals who will return to leadership positions.

2. We want to help you polish your skills to be ready to return to work.

3. We want you to shine when you pick up your next leadership role.

4. We want you to stay focused on the great skills you have.

READY FOR WORK

• What are you doing to polish your skills for the labor market?

1. Are you taking some Gale Courses or some of Natalie’s offerings?

2. Are you considering picking up a professional certificate?Lean Six Sigma, PMP, Microsoft Suite, or Operations Management or Digital Marketing?

What new skills will make you standout as an applicant?

HOW TO BE AN EFFECTIVE MEETING FACILITATOR

Kenton County Public Library - NKAG

August 12, 2020

EFFECTIVE FACILITATION

Training Overview:

This workshop will help us enhance our abilities to focus, encourage, and support the thoughts, opinions, and values of others while facilitating meetings.

Our goal is to plan, guide, and manage a group meeting to ensure that the group’s objectives are met with clear thinking, good participation, and, when possible, full buy-in from everyone.

EFFECTIVE FACILITATION

What’s different about meetings today?

How is meeting facilitation impacted when we are on zoom or other on-line meetings?

Is this goal still pertinent?

Our goal is to plan, guide, and manage a group meeting to ensure that the group’s objectives are met with clear thinking, good participation, and, when possible, full buy-in from everyone.

EFFECTIVE FACILITATION

On-line meetings: - ARRIVE EARLY!

• Ask people to keep the video screen on

• Ask people to use the mute button effectively

• Have someone else monitor the chat window

• Ask people to vote on items in the chat window

• Use a warm-up question people can answer in the chat

• Ask non-speakers if they have anything they would like to add

EFFECTIVE FACILITATION

• A good facilitator:• Values people and their ideas

• Thinks quickly and logically

• Is an excellent communicator

• Is both product and process oriented

EFFECTIVE FACILITATION

• What are the roles a good facilitator plays?

• Catalyst

• Coach

• Coordinator

• Orchestrator

• Consensus builder

EFFECTIVE FACILITATION

• Know your role and own it!

• A facilitator does not make decisions for the group.

• A facilitator usually doesn’t share his/her own opinion.

Know your role and be sure others are on page with you. Do your homework.

BEGIN WITH THE END IN MIND!

EFFECTIVE FACILITATION

• THE AGENDA:• Why are we meeting – we are here today to do what?

• Outline and prioritize objectives

• Define desired outcomes

• Note deliverables

• Set timing requirements including breaks

• Are there pre-identified speakers or presenters

• Who will……..take minutes, record decisions/actions, keep time

• Who will send out the chart outlining deliverables?

EFFECTIVE FACILITATION

• OUR RESPONSIBILITIES AS FACILITATOR:• Listening and the ability to play conversational fair ball• Drawing ideas from those who are less outgoing• Ability to ask good questions• Organizational skills – keeping the meeting on track• Helping the group reach consensus• Ability to inspire• Keen observation skills• Insight and tact

••

EFFECTIVE FACILITATION

• And………….

• The ability to reduce frustration and produce results

• Being a good facilitator takes practice, practice, and more practice!

• Don’t forget to evaluate your success!

EFFECTIVE FACILITATION

• Setting Tone and Pace in the Meeting:• We use our facilitation skills to:

• Help people feel comfortable

• Encourage participation

• Listen and observe

• Engage and guide the group discussions

• Clarify issues to assure quality decisions

• Maintain focus on objectives to ensure outcomes

• Manage conflicts

• KEEP MEETINGS MOVING

EFFECTIVE FACILITATION

• We assess the participants’ energy, enthusiasm, interest

• Try to engage those who are silent

• Ask open ended questions

• Listen, use eye contact, head nodding

Give thinking time – don’t chatter…………

EFFECTIVE FACILITATION

• Assess body language, tone, and discussion points

• Summarize what you heard

• Probe for agreement

• Keep the video on, ask for comments in the chat, ask for hand signals and ask people questions to keep them engaged!

EFFECTIVE FACILITATION

• What are the outcomes of a good meeting?

Your checklist:

• Did the group follow the agenda?

• Did the group make decisions?

• Did everyone get to participate?

• Did the group follow the objectives?

• Were the objectives accomplished?

• Were deliverables clearly identified?

EFFECTIVE FACILITATION

• How do we handle these folks?• Clock watcher Silent Thinker

• Dozer Off on a tangent

• Need to be somewhere else The face maker

• Runs off at the mouth Own agenda

• Speaks without listening Know-It-All

• Dominator/last word Daydreamer

• Power Player Whisperer

• Interrupter Wiggler

• Bull in a china shop Paper wrestler

EFFECTIVE FACILITATION

• Do explain the agenda

• Do address who will take minutes, keep time, and write deliverables

• Do stay on task

• Do set ground rules

• Do mediate – don’t dominate

• Do establish a safe climate for discussion

• Do let everyone be heard

EFFECTIVE FACILITATION

• Do review the meeting outcomes and the deliverables

• Do list what was accomplished

• Do talk about next steps

• Do announce the next meeting time and place

• Do thank everyone for their participation

• Do an evaluation to focus on improvements for the meeting and the facilitator

EFFECTIVE FACILITATION

• Angie Taylor, Ed.D.

Taylor Career Strategies

PO Box 17652

Ft. Mitchell, KY 41017

(859) 393-0333

• www.taylorcareerstrategies.com