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Frequently  Asked  Ques0ons  

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Kate  Day      VP,  Global  Workforce  Enablement  MetLife,  Inc.  

Ready  for  Tomorrow:  Harnessing  the  Power  of  Digital  for  Workforce  Transforma0on  

Harnessing the Power of Digital to Enable Today’s Workforce

Kate Day, Vice President Workforce Enablement Services (WES) Metlife Global Technology & Operations (GTO)

April 10, 2017

5

YESTERDAY– Access Anytime, Anywhere

Today’s employee is more concerned about the experience 83%

Which is helping to drive increased investment in training

56%

Forbes, “10 Workplace Trends You’ll See in 2017”

Today, it’s all about DIGITAL! Digital is disrupting business models and is radically changing the workplace. Innovative companies are figuring out how to simplify and improve the work experience . Employees are demanding continuous learning opportunities through innovative platforms tailored to individual needs.

2016 Deloitte Global Human Capital Trends 6

Digital technology powers our lives

7

So, is it any surprise…

That today’s workforce expects the same level of engagement with technology at work as they have at home?

That we’re on a collision course between the legacy corporate mindset and the digital user’s freedom to choose how they keep their job skills current?

8

Digital is top of mind for the CIO

Deloitte 2016-2017 CIO Survey 9

“The discussion about training needs to shift rapidly to digital transformation. Technology is now the centerpiece for driving the employee experience at work. Technology can no longer just be an enabler to improve productivity. An organization needs to ask itself the following: Are we providing the best digital environment in which our employees not only continuously develop but increase their level of engagement? Technology is a critical element of the employee brand promise by any organization.”

From training to transformation…

Michael Rochelle, Chief Strategy Officer Brandon Hall Group 2017

10

 Less training via ILT, vILT, and

eLearning

 More learning via on-the-job

experiences

 More learning via social

interaction

 More learning via on-demand

resources

-20% +29% +13% +90%

Bersin by Deloitte 2015 Corporate Learning Factbook, 6/2015

What the Digital workforce wants

11

Confidential – for MetLife internal use only Confidential – for MetLife internal use only

A new employee experience: “consumerization” best practices

Stop trying to control the

details

1Curation: the

key to learning design

2Know your

people

3Invest in the

right technology

4 5Build a (new)

culture of learning

Udemy, The Consumerization of Learning: Why intuitive, consumer–first technology wins (2016) 12

Confidential – for MetLife internal use only Confidential – for MetLife internal use only

Our consumer inspirations for engagement

Content Curation

Context appropriate Job relevant Multi-modal

Expert Community

SME ownership Discussion groups Voting and rating

Path Optimization Predictive analytics Adaptive pathways Real-time

intelligence

13

Confidential – for MetLife internal use only Confidential – for MetLife internal use only

Enabling GTO’s workforce

Where do I look?

• 3200 SharePoint sites • Non-standardized content • Fragmented user experience

Standards driven

• Central repository and governance

• Curated relevant content • User centered design

Who do I ask?

• Hidden expertise • Pockets of knowledge •  Inconsistent knowledge

share

Systemic Exchange

• Communities of experts • Workforce as content

developers • Focus on “findable” versus

searchable

2015 2016 and beyond

14

Confidential – for MetLife internal use only Confidential – for MetLife internal use only

GTO Job Readiness: A new operating model

Job-role Relevant

Bite-size Nuggets

Consumer-like features

User Generated

Optimized Search

Predictive Analytics

Access anytime,

anywhere

Open APIs

External and Internal sources

Con

tent

Ex

perie

nce

Tech

nolo

gy

Goal Increase GTO Associates’ job-role and project effectiveness

2015 Forrester “The Future of Learning Management is Personalization” 15

Course completion data from Brightspace to HCM

using Data Exports or API’s

User & Enrollment data from HCM to Brightspace

using Standard HRIS

System  of  Record  

System  of  Engagement   D2L  Brightspace  for  Enterprise  

HCM  Systems    

MetLife  Content  

LTI Link

Authoring  Tools  

SCORM Pkg.

Content  Providers  

LTI Link

ProducCvity  

Suites  

0365 Widget

Virtual  Classroom  

V-Classroom Link Video Link

Video    PlaEorm  

Future Functionality

Future  FuncConalit

y  

…

Integration

Learning  Ecosystem  

Digital future-state architecture

16

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Register for the next webinar! Rules of Engagement: The 7 Secrets to

Managing Your Teams Like Gamers

Tuesday, April 18, 2017

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