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Transcript of REACT Project Presentation
CAP Implementers Workshop - Geneve, 09-10.12.08
REACT [IST-2005-033607]
CAP in the IST project REACT
Massimo Cristaldi & Uberto Delprato – IES Solutions srlMarcello Marzoli – Italian Ministry of Interior, Firemen Dept.
CAP Implementers Workshop WMOGeneve, 9-10 December 2008
– http://www.react-ist.net
– http://www.react-ist.net
Current emergency services situation in Europe
• Fragmentation of Emergency Services
• Unique 112 (EU 911) -> still far from reality
• Only some European regions have unified emergency services (i.e. Ambulances and Fire Fighters)
• Need for interoperability
Ambulance C&C1 Fire Brigade C&C1
Police Dept. C&C1
REGION 1
UNCOORDINATED ACTION
REGION 2
AmbulanceC&C2
Fire BrigadesC&C2
FRAGMENTEDCOMMUNICATION
Police DeptC&C2
INTEROPERABILITY ENHANCED
COORDINATED
Need for interoperability
– http://www.react-ist.net
Not only for disasters, but usually for small limited incidents that may escalate in scale
REACT
• EU Project funded in 2006, finishing in 2009
• 7 technical partners from UK, Italy, Belgium, Germany, Slovenia, Austria
• 3 End Users
• Focused in:• Citizen-to-PSAP
interaction• PSAP-to-PSAP
coordination for incoming calls and incident knowledge
• Don’t focus on resources mgt
– http://www.react-ist.net
REACT - The mission
“Reaction to Emergency Alerts using voice and Clustering Technologies”
Main goals:
• capture more of the information available from sensors, being them “human” or technological
• make this information available to as many local Emergency Call Services as possible, by creating an interoperable European information-structure
• complement the data with associated services able to semantically analyse and cluster environmental and crisis management information
• Keeping data transfer secure
– http://www.react-ist.net
Voice capturingVoice capturingE-CallE-Call
InteroperabilityInteroperability
Call groupingCall grouping
Same call seen by different C&C
– http://www.react-ist.net
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
C&C1
CNVVF Venezia
C&C2
Venezia Ambulance
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
CNVVF Venezia
C&C2
Venezia Ambulance
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
CNVVF Venezia
C&C2
Venezia Ambulance
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
CNVVF Venezia
C&C2
Venezia Ambulance
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
CNVVF Venezia
C&C2
Venezia Ambulance
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
CNVVF Venezia
C&C2
Venezia Ambulance
Additional services
1. Call and Incidents content mgt– Semantic Analysis of calls– Call Grouping for a wider view on an event
2. Voice recognition– Capturing keywords (e.g. “gun”, “fire”)– Suggesting keywords to the call-taker
3. Automatic translation of local codes into general codes
– i.e. using TSO dictionary
– http://www.react-ist.net
Where we are now
• Architecture Defined
• 1st Round implementation completed
• 1st verification round currently happening
• Interoperability – Achieved
• Voice recognition – Achieved
• Call Grouping – Partially achieved
• Trials will start in February next year
– http://www.react-ist.net
REACT Architecture
• Loose coupling between components• Uses standard TCP/IP based protocols and links
– XML– Web Services– Atom Feeds
• Common Alerting Protocol as Calls/Incidents Message format
• TSO as Incident Dictionary
– http://www.react-ist.net
Conceptual Architecture
C&CC&C
CAP AdaptersCAP
Adapters
Incident API
Incident API
Input Analysis
Input Analysis
RouterRouter
– http://www.react-ist.net
REACT Sequence Diagram
• REACTSequenceDiagram.png
– http://www.react-ist.net
Using a common dictionary
• CAP alone is generic in classifying incident (cap.alertinfo.category.code)
• Local codes will be, in any case, sent to recipients in original format (in cap.alertinfo.event.code)
• For being interoperable across different nations TSO dictionary has been selected in REACT
– http://www.react-ist.net
CAP/TSO
CAP MESSAGE
TSO CODEDCar acc. + people
Cod.10
People trapped
Red code
– http://www.react-ist.net
Call/taking at a PSAP [CNVVF]
– http://www.react-ist.net
SO 115 GIS interface
CAP representation of an event:Car accident with passengers to be rescued
Current CNVVF procedure– Always send resources– Inform other CNVVF HQs by phone (if needed)– Inform other rescue services by phone (if needed)
• CAP Status = Actual• CAP Type = Alert• CAP Category = Rescue• CAP Urgency = Immediate• CAP Severity= Severe• CAP Certainty= Likely
– http://www.react-ist.net
TSO representation of an event:Car accident with passengers to be rescued
Current CNVVF description– Code = 10 [Incidente stradale (generico)]– Type = Incidente con persone a bordo– Icon = 10
• Event/EType/Category (1st) = CRS (TRP)• Event/EType/Category (2nd) = COL (TRP)• Event/EType/Category (3rd) = TRP (ASR)• Event/EType/Actor (1st) = VEH• Event/EType/Actor (2nd) = PPL• Event/EType/LocType (1st) = ROAD
– http://www.react-ist.net
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Interoperability btw Firemen in Italy
– http://www.react-ist.net
C&C2
Treviso Fire
C&C1
CNVVF Venezia
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Interoperability btw Firemen in Italy
– http://www.react-ist.net
SO115
C&C1
CNVVF Venezia
C&C2
Treviso Fire
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Interoperability btw Firemen in Italy
– http://www.react-ist.net
SO115
CAP adapterC&C1
CNVVF Venezia
C&C2
Treviso Fire
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Interoperability btw Firemen in Italy
– http://www.react-ist.net
SO115
CAP adapterC&C1
CNVVF Venezia
C&C2
Treviso Fire
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Interoperability btw Firemen in Italy
– http://www.react-ist.net
SO115
CAP adapter CAP parserC&C1
CNVVF Venezia
C&C2
Treviso Fire
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Interoperability btw Firemen in Italy
– http://www.react-ist.net
SO115
CAP adapter
SO115
CAP parserC&C1
CNVVF Venezia
C&C2
Treviso Fire
How can a C&C becomeinteroperable with other C&C’s?
• Identify who they need to interoperate with
• Agree on a common dictionary or adopt an established dictionary (i.e. TSO)
• Match their local codes against an this dictionary
• Adapt their C&C to generate and receive CAP messages
• Adapt their C&C to process and display the received messages
– http://www.react-ist.net
CAP adopted by Italian Firemen Corps
• The Italian Ministry of the Interior has issued a formal decree concerning the sharing of data between the fire department and other emergency organisations, such as the ambulance service.
• The decree – published in the government’s Official Journal of 3 July – defines the communication protocols for exchanging data and information between emergency service command and control rooms.
• This is the first time in Italy that an emergency organisation will open its databases to other similar organisations, providing they adopt the communication protocol which has been defined and developed within the REACT project.
– http://www.react-ist.net
– http://www.react-ist.net
What Italian Firemen will additionally get in 2009
– http://www.react-ist.net
C&C1
Venezia Fire
C&C3
Venezia Ambulance
C&C
Venezia Local Police
CAP VIEWER – SALA OPERATIVA VIGILI URBANI DEL COMUNE DI VENEZIACAP VIEWER – SALA OPERATIVA VIGILI URBANI DEL COMUNE DI VENEZIA
Messaggi CAP attiviMessaggi CAP attivi
C - Dettagli Messaggio CAP n. CNVVF-VE-C-10123-2 - Esercitazione 'Mediterraneo 2008'C - Dettagli Messaggio CAP n. CNVVF-VE-C-10123-2 - Esercitazione 'Mediterraneo 2008'
ChiamataID 10123 16/10/2008Data 18:35OraComando Provinciale dei Vigili del Fuoco di VeneziaEnte
Incidente stradale (generico)Tipologia Autovettura in canaleDettaglio
Corso del Popolo, 221, VeneziaIndirizzo
Ugo AmbasciatoriRichiedente 338 7830928Tel.
Note Oggetto: Auto in canale.Descrizione: Auto nel canale. Caduta forse da via Andrea Costa. È visibile da Via Forte Marghera. Non si notano persone all’interno.Istruzioni: Utilizzate la strada statale. Possibili difficoltà sull’autostrada a causa di lunghe code.Link: http://resources.comune.venezia.it/source=ig&hl=it&rlz=1G1GGLQ_ITIT294&q
CSE Giorgio CavalloOperatore
ImmediataUrgenza Gravità Grave ProbabileCertezza
ARCHIVIA
Vigili del Fuoco Com. Prov. Venezia
Incendio normale (generico)Incendio autovettura
Numero Chiamata 10123 16/10/2008 18:35
ImmediateSevereLikely
UrgencySeverityCertainty Archivia
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60123 16/10/2008 18:35
“Probabile alimentazione a GPL”
Incendio normale (generico)Incendio autovettura
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60120 16/10/2008 18:34
“Chiamante in transito”
Incendio normale (generico)Incendio autovettura
Vigili del Fuoco Com. Prov. VeneziaNumero Intervento 7378 16/10/2008 18:23
“Minaccia area giochi bambini”
Dissesto statico (generico)Cornicione pericolante
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60116 16/10/2008 18:32
“Non è sicuro dell’indirizzo”
Incendio normale (generico)
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60098 16/10/2008 18:19
“Parti di intonaco a terra”
Dissesto statico (generico)
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60093 16/10/2008 18:15
B
A
Z
T
M
Via Pietro Bembo30172 Venezia
Via G. Pisanelli, 930172 Venezia
Via Pisanelli30172 Venezia
Apri
Messaggi CAP attivi Messaggi CAP in archivio Inserisci Nuovo Messaggio CAP Configura Sistema
SoccorsoCategoria
n.
Lat 45.484038 Lon 12.241050Coordinate Obiettivi rilevantiPOI Distributore AGIP 'Popolo'desc.
CAP VIEWER – SALA OPERATIVA VIGILI URBANI DEL COMUNE DI VENEZIACAP VIEWER – SALA OPERATIVA VIGILI URBANI DEL COMUNE DI VENEZIA
Messaggi CAP attiviMessaggi CAP attivi
C - Dettagli Messaggio CAP n. CNVVF-VE-C-10123-2 - Esercitazione 'Mediterraneo 2008'C - Dettagli Messaggio CAP n. CNVVF-VE-C-10123-2 - Esercitazione 'Mediterraneo 2008'
ChiamataID 10123 16/10/2008Data 18:35OraComando Provinciale dei Vigili del Fuoco di VeneziaEnte
Incidente stradale (generico)Tipologia Autovettura in canaleDettaglio
Corso del Popolo, 221, VeneziaIndirizzo
Ugo AmbasciatoriRichiedente 338 7830928Tel.
Note Oggetto: Auto in canale.Descrizione: Auto nel canale. Caduta forse da via Andrea Costa. È visibile da Via Forte Marghera. Non si notano persone all’interno.Istruzioni: Utilizzate la strada statale. Possibili difficoltà sull’autostrada a causa di lunghe code.Link: http://resources.comune.venezia.it/source=ig&hl=it&rlz=1G1GGLQ_ITIT294&q
CSE Giorgio CavalloOperatore
ImmediataUrgenza Gravità Grave ProbabileCertezza
ARCHIVIA
Vigili del Fuoco Com. Prov. Venezia
Incendio normale (generico)Incendio autovettura
Numero Chiamata 10123 16/10/2008 18:35
ImmediateSevereLikely
UrgencySeverityCertainty Archivia
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60123 16/10/2008 18:35
“Probabile alimentazione a GPL”
Incendio normale (generico)Incendio autovettura
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60120 16/10/2008 18:34
“Chiamante in transito”
Incendio normale (generico)Incendio autovettura
Vigili del Fuoco Com. Prov. VeneziaNumero Intervento 7378 16/10/2008 18:23
“Minaccia area giochi bambini”
Dissesto statico (generico)Cornicione pericolante
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60116 16/10/2008 18:32
“Non è sicuro dell’indirizzo”
Incendio normale (generico)
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60098 16/10/2008 18:19
“Parti di intonaco a terra”
Dissesto statico (generico)
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60093 16/10/2008 18:15
B
A
Z
T
M
Via Pietro Bembo30172 Venezia
Via G. Pisanelli, 930172 Venezia
Via Pisanelli30172 Venezia
Apri
Messaggi CAP attivi Messaggi CAP in archivio Inserisci Nuovo Messaggio CAP Configura Sistema
SoccorsoCategoria
n.
Lat 45.484038 Lon 12.241050Coordinate Obiettivi rilevantiPOI Distributore AGIP 'Popolo'desc.
CAP VIEWER – SALA OPERATIVA VIGILI URBANI DEL COMUNE DI VENEZIACAP VIEWER – SALA OPERATIVA VIGILI URBANI DEL COMUNE DI VENEZIA
Messaggi CAP attiviMessaggi CAP attivi
C - Dettagli Messaggio CAP n. CNVVF-VE-C-10123-2 - Esercitazione 'Mediterraneo 2008'C - Dettagli Messaggio CAP n. CNVVF-VE-C-10123-2 - Esercitazione 'Mediterraneo 2008'
ChiamataID 10123 16/10/2008Data 18:35OraComando Provinciale dei Vigili del Fuoco di VeneziaEnte
Incidente stradale (generico)Tipologia Autovettura in canaleDettaglio
Corso del Popolo, 221, VeneziaIndirizzo
Ugo AmbasciatoriRichiedente 338 7830928Tel.
Note Oggetto: Auto in canale.Descrizione: Auto nel canale. Caduta forse da via Andrea Costa. È visibile da Via Forte Marghera. Non si notano persone all’interno.Istruzioni: Utilizzate la strada statale. Possibili difficoltà sull’autostrada a causa di lunghe code.Link: http://resources.comune.venezia.it/source=ig&hl=it&rlz=1G1GGLQ_ITIT294&q
CSE Giorgio CavalloOperatore
ImmediataUrgenza Gravità Grave ProbabileCertezza
ARCHIVIA
Vigili del Fuoco Com. Prov. Venezia
Incendio normale (generico)Incendio autovettura
Numero Chiamata 10123 16/10/2008 18:35
ImmediateSevereLikely
UrgencySeverityCertainty Archivia
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60123 16/10/2008 18:35
“Probabile alimentazione a GPL”
Incendio normale (generico)Incendio autovettura
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60120 16/10/2008 18:34
“Chiamante in transito”
Incendio normale (generico)Incendio autovettura
Vigili del Fuoco Com. Prov. VeneziaNumero Intervento 7378 16/10/2008 18:23
“Minaccia area giochi bambini”
Dissesto statico (generico)Cornicione pericolante
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60116 16/10/2008 18:32
“Non è sicuro dell’indirizzo”
Incendio normale (generico)
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60098 16/10/2008 18:19
“Parti di intonaco a terra”
Dissesto statico (generico)
Vigili del Fuoco Com. Prov. VeneziaNumero Chiamata 60093 16/10/2008 18:15
B
A
Z
T
M
Via Pietro Bembo30172 Venezia
Via G. Pisanelli, 930172 Venezia
Via Pisanelli30172 Venezia
Apri
Messaggi CAP attivi Messaggi CAP in archivio Inserisci Nuovo Messaggio CAP Configura Sistema
SoccorsoCategoria
n.
Lat 45.484038 Lon 12.241050Coordinate Obiettivi rilevantiPOI Distributore AGIP 'Popolo'desc. C&C
Envir. Agencies
C&C
Civil Protecion
An example of an unexpected application in Italy
• Although 112 is an emergency number, each emergency agency can be reached with different numbers (113, 115, 118)
• Caller not speaking Italian are often managed with problems
• With REACT in place, keywords may help...• ...but it is possible to forward the call to
another call-taker who can gather information in the caller language and make them instantly available to the local call-taker
– http://www.react-ist.net
Conclusions
• Integrated use of both CAP and TSO as enhanced protocol for representing and sharing information about events
• Adopted by Fire Brigades in Italy• Issues:
– Make current C&C Systems “CAP compliant”– Define CAP message content – Agree on a common data dictionary: i.e. TSO is a bit primitive for Police officers
• Demonstrate the interest of the solution: at the end, from end user perspective, is just a “dot” on a screen that pops up… How to perceive the value?
• Trials in Venezia / Aachen / UK aims at demonstrating the concept• Open issues: usage of some CAP fields
– cap1091.xml
– http://www.react-ist.net
Thank you very much for your time
Massimo Cristaldi &Uberto DelpratoIES SolutionsRoma - [email protected]
www.react-ist.net
See you at the stand
– http://www.react-ist.net