Re-think your service delivery: breaking the cycle
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Transcript of Re-think your service delivery: breaking the cycle
On your seat…
Meet the panel
The Survey • 150 Service Desks around the world
• What are you trying to improve and how?
• What are your priorities?
• Where are you stuck?
• Share a short case study
What is stopping you from
innovating ?
What are your biggest
challenges?
71%of Service Desks say improving
service delivery is a high priority for them
How engaged are you with your customers?
Let’s ask the panel
Why do you think Service Desks often struggle to
make significant improvements?
What is the first step to ‘breaking the cycle’ of day-to-day IT support?
What more radical steps can Service Desks take to become more rapid
innovators?
Questions from the audience?
