Re-ocurring goodybag community
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![Page 1: Re-ocurring goodybag community](https://reader035.fdocuments.in/reader035/viewer/2022070304/54ba85414a7959012e8b45a4/html5/thumbnails/1.jpg)
Re-occurring goodybags v1.0
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Considerations for the following recurring goodybag designs
• A user can only set to automatically renew a goodybag if we already have a live goodybag or the user is in the process of purchasing a goodybag via topping-up.
• Queued goodybags will no longer be possible, however a user can always switch on & off the re-occurrence of a goodybag at any point in time, which is will still provide the same experience.
• A user can change the goodybag he wishes to re-occur up to the day of goodybag renewal where editing will not be possible.
• A user can only re-occur a goodybag from credit card.
• Payment of a goodybag will occur the moment the goodybag kicks in.
• Those who have a queued goodybag when re-occurrence kicks in will not be able to switch re-ocurrence on until their live goodybag expires as they have already paid for their next one.
• Journeys and settings need to be applied to giffgaff.com, giffgaff.com/mobile and facebook top-up, however we will reconsider the continuity of facebook top-up due to low usage.
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giffgaff.com changes
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Scenario: User only has one goodybag
Renew your goodybag automaticallyYou can switch your goodybag to automatically renew itself every month
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Scenario: User has got a queued goodybag and has recurring turned off (this scenario would only appear in month #1)
Note: When your Live goodybag expires you will be able to set goodybags to renew automatically
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Scenario: User has set-up its next goodybag to automatically renew itself
NEXT goodybag will automatically renew itself every month Change
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My details H1This is all the information we have about you
Contact permissions H2
Personal details H2
Change
Changeemail:
ChangePassword:
*******
Name:
Kim Faura
ChangeYour address:
20c Lower Road, Chorleywood, WD3 5LH
Payment details H2
Change
Change
Your credit card details
No credit card details have been added yet
Auto top-up:
OFF
ChangeRenew your goodybag automatically
OFF
ChangeGive me info and offers about giffgaff
YES
ChangeAllow giffgaff to give me info and offers about our partners
YES
Scenario: Credit Card is not saved
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My details H1This is all the information we have about you
Personal details H2
Change
Changeemail:
ChangePassword:
*******
Name:
Kim Faura
Your address:
20c Lower Road, Chorleywood, WD3 5LH
Payment details H2
Change
Cancel
Your credit card details
No credit card details have been added yet
Auto top-up:
Renew your goodybag automatically
Scenario: Credit Card is not saved + user has no goodybag
To turn on Auto top-up save your credit card details.
Your need to purchase a goodybag first in order to renew it automatically
Cancel
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My details H1This is all the information we have about you
Payment details H2
Change
Cancel
Your credit card details
No credit card details have been added yet
Auto top-up:
Renew your goodybag automatically
Scenario: Credit Card is not saved + user has a goodybag
To turn on Auto top-up save your credit card details.
To turn on re-occurring goodybags save your credit card details.
You will be re-occurring the £10 goodybag Change
Re-occur the £5 goodybag when it finishes (from 07 OCT 2011)
Payment will be taken on the day 7 of each month starting 07 OCT 2011
Cancel
Note: You can edit the re-occurrence of this goodybag until the 05 OCT 2011
Save re-occurring settings
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Scenario: Credit Card is saved + user has a goodybag
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Scenario: Credit Card is saved + user wants to change the goodybag set to re-ocurr
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My details H1This is all the information we have about you
Payment details H2
CancelAuto top-up:
Re-occur your goodybag
Scenario: Credit Card is saved + user has a goodybag + credit is below £3 + you are on the day of expiry of your goodybag
Your credit is currently below £3, please buy credit first to switch auto top-up on.
Sorry, you are too near the expiry date of your goodybag to edit your re-occurring settings
Re-occur the £5 goodybag when it finishes (from 07 OCT 2011)
Payment will be taken on the day 7 of each month starting 07 OCT 2011
Cancel
Save re-occurring settings
ChangeYour credit card details
Number: xxxx-xxxx-xxxx-9312
Billing address: 20c Lower Road, Chorleywood, WD3 5LH
Note: You can edit the re-occurrence of this goodybag until the 05 OCT 2011
You will be re-occurring the £10 goodybag Change
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My details H1This is all the information we have about you
Payment details H2
CancelAuto top-up:
Re-occur your goodybag
Scenario: Credit Card is saved + user has a goodybag + credit is below £3 + you have a queued goodybag (this scenario will only exist in month1)
Your credit is currently below £3, please buy credit first to switch auto top-up on.
Sorry, you need to wait for your current goodybag to expire in order to manage your settings.
Re-occur the £5 goodybag when it finishes (from 07 OCT 2011)
Payment will be taken on the day 7 of each month starting 07 OCT 2011
Cancel
Save re-occurring settings
ChangeYour credit card details
Number: xxxx-xxxx-xxxx-9312
Billing address: 20c Lower Road, Chorleywood, WD3 5LH
Note: You can edit the re-occurrence of this goodybag until the 05 OCT 2011
You will be re-occurring the £10 goodybag Change
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My details H1This is all the information we have about you
Contact permissions H2
Personal details H2
Change
Changeemail:
ChangePassword:
*******
Name:
Kim Faura
ChangeYour address:
20c Lower Road, Chorleywood, WD3 5LH
Payment details H2
Change
Change
Your credit card details
Number: xxxx-xxxx-xxxx-9312
Auto top-up:
ON
ChangeRe-occur your goodybag
ON
ChangeGive me info and offers about giffgaff
YES
ChangeAllow giffgaff to give me info and offers about our partners
YES
Billing address: 20c Lower Road, Chorleywood, WD3 5LH
Scenario: Re-occurring goodybag and auto top-up are switched on.
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Changing the top-up flow depending on user behaviourNote: these changes only impact top-up / not activation
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Scenario: User does not have any goodybag in its account
Add
Add
Add
Manage settings
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Scenario: User has a goodybag in its account
Did you know you can set your goodybag to re-occur so you don’t need to come and
purchase a new one every month? Add
Manage settings
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Scenario: User has a queued goodybag in its account (only in month 1)
Add
Manage settings
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Scenario: User has added credit only or credit & goodybag to basket and has auto top-up turned off(If auto top-up was turned on the user would not see this screen, he would go directly to the next step)
Switch on auto top-up to automatically refresh your account when your balance falls below £3..
If you are not interested just click continue
Manage settingsTop-up
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Scenario: User has added a goodybag only to basket or goodybag and credit. Note: If the user has added goodybag and credit (and has auto top-up turned off) he will see both this screen and the screen before.
Why not switch on goodybag re-occurrence?
Re-occur the £10 goodybag when it finishes (from 31 MAR 2012)
Payment will be taken on the day 7 of each month starting 31 MAR 2012
Re-occur your goodybag so you don’t need to come and purchase a new one every month.
If you are not interested just click continue.
Note: You can edit the re-occurrence of this goodybag until the 31 MAR 2012
Manage settingsTop-up
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Re-occurrence is enabled
Scenario: User has added a goodybag and credit and enabled re-occurrence, auto top-up or both.
Manage settingsTop-up Payment details
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giffgaff.com/mobile changesNote: changes will not impact top-up flows on mobile, there will only be a few new section payment settings to manage automatic settings.
giffgaff.com/mobile represents today 37% of all traffic to giffgaff.com.
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Note: This is the view we need to predefault for all phones, but not for tablet PCs! On tablet PCs we should display full site
https://giffgaff.com/mobile
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Phone settings
Kim | Logout
Full site | T&Cs | PrivacyCopyright © 2011 giffgaff
Credit Card details
Auto top-up
Re-ocurring goodybag
https://giffgaff.com/mobile/payment
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https://giffgaff.com/mobile/payment/card
Card details
Save
Kim | Logout
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https://giffgaff.com/mobile/payment/card
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https://giffgaff.com/mobile/payment/auto
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https://giffgaff.com/mobile/payment/auto
Auto top-up
Kim | Logout
Auto top-up amount:
Max times per month:
£10
Full site | T&Cs | PrivacyCopyright © 2011 giffgaff
Your balance is under £3 currently, please
buy credit first to switch auto top-up.
OFFAuto top-up
Buy credit
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https://giffgaff.com/mobile/payment/re-occur
goodybag re-occurrence
Kim | Logout
Re-occurrence
Goodybag to re-occur: £10 goodybag Next goodybag start date: 31 MAR 2012
Change next goodybag
OFF
Save your credit card details to turn on
re-occurrence
Save card
goodybag re-occurrence
Kim | Logout
Re-occurrence OFF
Buy a goodybag first in order to turn on
re-occurrence
Buy a goodybag
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https://giffgaff.com/mobile/payment/re-occur
goodybag re-occurrence
Kim | Logout
Re-occurrence
Goodybag to re-occur: £10 goodybag Next goodybag start date: 31 MAR 2012
Change next goodybag
goodybag re-occurrence
Kim | Logout
Re-occurrence
Goodybag to re-occur: £10 goodybag Next goodybag start date: 31 MAR 2012
Change next goodybag
Sorry, you can’t edit your re-occurrence
the same day your live goodybag expires.
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https://giffgaff.com/mobile/payment/re-occurr
Goodybag re-occurrence
Kim | Logout
Add BlackBerry Services
Kim | Logout
Full site | T&Cs | PrivacyCopyright © 2011 giffgaff
Buy goodybag onlyNo Add-on
Blackberry Add-on Get it for £3 extra