Re-Designing Death / Service Design Drinks
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Transcript of Re-Designing Death / Service Design Drinks
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Service Design Berlin
S I N N E R S C H R A D E R S W I P E / S E P T E M B E R 2 8 , 2 0 1 6
Re-Designing Death
Pic
ture
: Mel
anie
Dre
ser
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Katrin PhD Candidate, University of Potsdam
Who is inviting?
Olga Business Consultant, Fuxblau
Manuel Service Designer, Fuxblau
Mauro CEO & Designer, Boana
Martin Service Designer, UK Gov
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Activities of Service Design Berlin
Service Design Drinks
Service Experience Camp
The Service Gazette
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Where are we?
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How does it work?
Input Exercise Mingling
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Broadcasting globally
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Who is speaking tonight?
Cori Moore Innovation Facilitator, Freelance
Virginie Gailing Strategic Designer & Head of Design, Point-Blank International
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#redeath
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By
Cla
ude
Truo
ng
-Ng
oc /
Wik
imed
ia C
omm
ons
#redeath
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Why?
#redeath
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#redeath
Than
ks t
o Th
e or
der
of
the
goo
d d
eath
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Photo: flickr.com
#redeath
By
The
Ch
ildre
n's
Mus
eum
of
Ind
ian
apol
is
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#redeath
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Why?
#redeath
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Re.designing deathThe manifesto
DEATH IS ISOLATING, DISRUPTIVE AND PAINFUL FOR THE DYING AND FOR THE LIVING.
OUR MOVEMENT EXISTS TO CHANGE THE WAY WE DEAL
WITH DEATH AND WITH REMEMBRANCE.
LET’S EXAMINE HOW
WE APPROACH DEATH TODAY
LET’S BRING NEW PROPOSITIONS TO THE WORLD
LET’S BE FREE TO CELEBRATE LIFE
JOIN US TO RETHINK AND REDESIGN THIS FUNDAMENTAL!
GIVE DEATH A PLACE IN THE CYCLE OF LIFE.
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Facilitators &
researchers
Designers &
creatives
Professionals
Who?
#redeath
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THE INNOVATION KITCHEN AT
#redeath
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deaddying remember
#redeath
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deaddying remember
#redeath
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When it comes to funeral service we are a bunch of ignorants…
#redeath
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Redeath Quiz
#redeath
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Redeath Quiz - Question 1
Can Berliners take ashes home and put them on the mantlepiece?
#redeath
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YES but:
• Not for ever • You might have to trick the system…
#redeath
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Redeath Quiz - Question 2
Can you keep your grandmother’s body at home when she passes?
#redeath
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YES
#redeath
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Redeath Quiz - Question 3
Can you wash and dress the love of your life yourself before to say your final farewell?
#redeath
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YES
#redeath
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Redeath Quiz - Question 4
Designer is a boring job, tomorrow I’ll open my own funeral house in Berlin! Is it possible?
#redeath
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YES
#redeath
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Redeath Quiz - Question 5
Do coffins need to be waterproof for sea burials?
#redeath
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NO
#redeath
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Nowadays death is as taboo as sex was for victorians
#redeath
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Even in the kingdom of death, if the demand doesn’t change, why should the supply?
#redeath
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#redeath
By
Dan
i Mai
mon
e
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PROJECTS TO OPEN THE BLACK BOX
#redeath
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INSPIRE
#redeath
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#redeath
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#redeath
By
Lift
con
fere
nce
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#redeath
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INFORM
#redeath
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IGNITE
#redeath
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#redeath
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YOUR TURN
#redeath
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ACTIVITY 1
The funeral flow
#redeath
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Break into teams
#redeath
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today’s GAME
#redeath
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today’s GAME
#redeath
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Step 1 Persona
Step 2 Hero
Step 3 New service
3 steps to disrupt funeral services
> >
#redeath
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Step 1 Persona
Step 2 Hero
Step 3 New service
3 steps to disrupt funeral services
> >
#redeath
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Stick your
HEROcard here
Stick your
PERSONAcard here
Stick your
CHALLENGEcard here
Like...
Do...
With...
Completeyour solution
PITCHhere
Addyour solution
SNAPSHOTShere
Brainstorm your
SOLUTIONhere
WHO?
HOW DOES IT FEEL & LOOK?
WHAT IS IT? WHY IS IT GREAT?
YOUR PITCH
WHAT?WHY?
HOW?
For .................................................... (Customer’s name) who has
.................................................................................................................................................................... (The need)
...........................................................................(Solution’s name) is a ......................................................(Category)
that................................................................................................................................................................................
................................................................................................................................................................. (Key benefit)
Unlike ....................................................................... (Competition),
................................................................................. (Solution’s name) ......................................................................
............................................................................................................................................... (Unique differentiator)
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Step 1 Persona
Step 2 Hero
Step 3 New service
3 steps to disrupt funeral services
> >
#redeath
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Stick your
HEROcard here
Stick your
PERSONAcard here
Stick your
CHALLENGEcard here
Like...
Do...
With...
Completeyour solution
PITCHhere
Addyour solution
SNAPSHOTShere
Brainstorm your
SOLUTIONhere
WHO?
HOW DOES IT FEEL & LOOK?
WHAT IS IT? WHY IS IT GREAT?
YOUR PITCH
WHAT?WHY?
HOW?
For .................................................... (Customer’s name) who has
.................................................................................................................................................................... (The need)
...........................................................................(Solution’s name) is a ......................................................(Category)
that................................................................................................................................................................................
................................................................................................................................................................. (Key benefit)
Unlike ....................................................................... (Competition),
................................................................................. (Solution’s name) ......................................................................
............................................................................................................................................... (Unique differentiator)
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Step 1 Persona
Step 2 Hero
Step 3 New service
3 steps to disrupt funeral services
> >
#redeath
![Page 59: Re-Designing Death / Service Design Drinks](https://reader031.fdocuments.in/reader031/viewer/2022021922/586f71521a28ab10258b4edd/html5/thumbnails/59.jpg)
Stick your
HEROcard here
Stick your
PERSONAcard here
Stick your
CHALLENGEcard here
Like...
Do...
With...
Completeyour solution
PITCHhere
Addyour solution
SNAPSHOTShere
Brainstorm your
SOLUTIONhere
WHO?
HOW DOES IT FEEL & LOOK?
WHAT IS IT? WHY IS IT GREAT?
YOUR PITCH
WHAT?WHY?
HOW?
For .................................................... (Customer’s name) who has
.................................................................................................................................................................... (The need)
...........................................................................(Solution’s name) is a ......................................................(Category)
that................................................................................................................................................................................
................................................................................................................................................................. (Key benefit)
Unlike ....................................................................... (Competition),
................................................................................. (Solution’s name) ......................................................................
............................................................................................................................................... (Unique differentiator)
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Happening soon…
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Not your average conference
#redeath
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Inspiring key talks
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Confirmed so far…
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Hands-on workshops
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Open session you decide on…
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… and lead
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That’s we call a co-conference —because you co-create it
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Plus, more fun than at a usual conference
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And really great food
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Taking place November 18–19th
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Save in a group of 5 Get your regular ticket before October 24 Check sxc16.eventbrite.com
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See you soon!servicedesignberlin.de
redeath.org
@CoriBeth_
@VirginieGailing
@SD_Berlin
fb.com/servicedesignberlin