RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention

RCS Training - LSI RCS Training - LSI SoftwareSoftware

Retail Trade Cycle ManagementRetail Trade Cycle ManagementLease Renewal ProcessLease Renewal Process

Customer RetentionCustomer RetentionBDC ImplementationBDC Implementation

RCS RCS TrainingTraining

LSI LSI SoftwareSoftwareThe Keys to EffectiveThe Keys to Effective

Prospect & Customer Management Prospect & Customer Management are the 7 Profit Opportunitiesare the 7 Profit Opportunities

The Keys to EffectiveThe Keys to EffectiveProspect & Customer Management Prospect & Customer Management

are the 7 Profit Opportunitiesare the 7 Profit Opportunities

Inbound OpportunitiesInbound Opportunities

Walk-In Showroom TrafficWalk-In Showroom Traffic

Incoming Phone CallsIncoming Phone Calls

Internet InquiriesInternet Inquiries

Outbound Outbound OpportunitiesOpportunities

Unsold Follow-upUnsold Follow-up

Sold Follow-up Sold Follow-up (RTCM/RCL)(RTCM/RCL)

Service Follow-upService Follow-up

ProspectingProspecting


LSI LSI SoftwareSoftwareWalk-In Showroom TrafficWalk-In Showroom Traffic

• Track Opportunity CountTrack Opportunity Count

• Track Sales ProcessTrack Sales Process

• Track Sales and ResultsTrack Sales and Results

• Provide Metrics by SalespersonProvide Metrics by Salesperson

• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)


LSI LSI SoftwareSoftware

Drivers License Scanner Interface

Single Screen Customer Entry

Instant Customer Look-up reduces Keystrokes and Eliminates Duplicates

Walk-In Showroom Traffic



Notes, History, Contacts, Scheduled Activities and Sales Progress are shown on the Main Tab




Prospect Traffic Log Provides in-depth Metrics

Includes Traffic from Walk-in, Phone and Internet Prospects



LSI LSI SoftwareSoftwareIncoming Phone CallsIncoming Phone Calls


• Track Appointments Set

• Track Showroom Visits







Incoming Call process provides immediate access to Scripts

Dealers are able to gather Prospect Information as they build a Relationship

Potential duplicates are also identified

Incoming Phone Calls


LSI LSI SoftwareSoftwareInternet InquiriesInternet Inquiries


• Track Appointments SetTrack Appointments Set

• Track Showroom VisitsTrack Showroom Visits







Ongoing Follow-up on Internet Leads

Studies show that 50% of Internet Buyers buy after 7 days (FordDirect)

Internet Inquiries

Imports SalesPoint Leads


LSI LSI SoftwareSoftwareUnsold Follow-upUnsold Follow-up

• Track Contacts





• Provide Metrics by Caller and SalespersonProvide Metrics by Caller and Salesperson




Automated Activities pop-up on the Daily Work Plan and are customized based upon the Dealer’s own processes

Unsold Follow-Up


LSI LSI SoftwareSoftwareSold Follow-up Sold Follow-up (RTCM / RCL)(RTCM / RCL)

• Import Data

• Track ContactsTrack Contacts


• Create Sales/Renewal Presentations




• Provide Metrics by Provide Metrics by Caller and Salespersonand Salesperson




Extensive Query capabilities let Dealers Target “Opportunity” Customers and initiate Mail, Email and Call Campaigns

Sold Follow-Up (RTCM/RCL)

Imports Dealer Direct & TermTracker Data



Query Results with only 2001 Navigators





Enhance Query to select 2001 Navigator Customers that owe less than $18,000




Opportunity Customers!



Call Center feature puts Information at the Dealer’s fingertips and simplifies Call Campaigns

Phone Contact is a key to success in retaining Sold Customers




The Call Center includes Scripts that help make sure the Callers are saying the “Right” things and asking the “Right” questions





Dynamically Created Sales Presentations are based upon the Customer’s Deal and help the Dealer Retain and Renew their Customers

Value Added Worksheet


LSI LSI SoftwareSoftwareService Follow-upService Follow-up

• Import Repair Order Information



• Create Sales/Renewal PresentationsCreate Sales/Renewal Presentations




• Provide Metrics by CallerProvide Metrics by Caller andand Advisor




Service Follow-Up

An effective Script can help Dealers turn their Service Customers into New Vehicle Prospects


LSI LSI SoftwareSoftwareProspectingProspecting

• Import Prospect Lists



• Create Sales/Renewal PresentationsCreate Sales/Renewal Presentations




• Provide Metrics by CallerProvide Metrics by Caller




Prospecting

LSI automatically merges and updates missing information when Deals are Imported from multiple sources (Eliminates Duplicates)

Imports from all major DMS

Customers don’t fall through the cracks

Follow-up Activities are automatically scheduled



Bringing it all together into a Powerful BDC Results Report shows what’s happening in all of the different Profit Opportunity Areas



Thank You!Thank You!

RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention

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