Raymond D. Taylor

2308 NW 3rd AVE Wilton Manors,FL 33311Cell: 646-626-0830

E-Mail: RaymondTaylor2011@gmail.com

Objective:

A position where solid leadership skills, professionalism and ethics willbe utilized in a challenging new business environment.

Professional Profile

Comprehensive experience in new business development and team leadership including P&L responsibility for new start ups, procedures and operations. Effective leadership skills in hiring, training, supervising, coaching and motivating staff and management teams in lead development, target marketing, account acquisition, and top-level sales presentations. Coordinate systems, procedures, and product lines for maximum profitability, even in slow -growth industries; handle cost-effective purchasing and manage budgets. Highly proficient in change management ,including staff and management hiring, training and supervising in sales, direct customer service and product lines; strong knowledge of HR procedures and regulations. Proven ability to meet of exceed monthly quotas through team motivation and leadership at multiple location; over see budgets, forecasts. Utilize corporate systems, windows, Ms Word and Excel for spreadsheets ,correspondence, financial reporting.

Technical Skills:

Skills Experience Total Years Last UsedExperienced 5 + yearsA Windows, Linux, Mac OSX, VM Ware, Excel, Power point Experienced 5+2011 Bi-lingual Spanish Speaking Experienced CPR,CPI training. Kronostimekeeping.

Career Highlights:

LA Fitness Port Saint Lucie Fl Promoted to General Manager of New LA Fitness flagship location within Three

Months of employment.

New York Sports ClubsNew York City NY

Hitting in membership sales at New York Sports Clubs at 150% of quota for June, July and Sept of 2010.

Top Sales Manager 2010 Increasing Member satisfaction and retention by 10 percent.

Ranked in top 5 Sales consultant in the company.Top 5 General manager in sales and customer satisfaction and retention.

Career Background:

L/A Fitness Health Clubs International 02/01/2014-05/01/2015

General Manager

Met with department heads and owner to facilitate communication of objectives, needs, and concerns for the business.

Manage budget to maximize profits, overseeing the payroll and department expenditures.

Create innovative marketing strategies to ensure clubs-Hits expected revenue. Train,Hire,Dismiss, recruit new sales consultants. Develop/promote Sales Consultants to management status. Effective Time management skills to maximize employee production. Effectively sell membership packages within company standards. Educate perspective customers on fitness,goal setting. Maintain a positive relationship between customers and the fitness club

through effective communication and outreach. Direct all aspects of the fitness club, including membership, front desk,

facility maintenance, classes, and programs. Set short and long term goals, plan future improvements and expansion

Steel Gym Miami FL02/2013-02/2014Operational Sales Director

Director of sales and operations high focus on leading the company to an increase in new member revenue.

Overall Operational Manager, Welcome Team, Sales Team, Clean Team. Evaluate sales staff and set monthly revenue goal. Coach,monitor and assist

sales staff with strategies to attain monthly revenue goal, created sales structure centered around productivity, commission incentives, sales strategies, departmental structure, and identify emerging opportunities.

Review data,reports,and developmental strategies. Recruit and train newly hired employees in sales presentation, over coming

objections, up-sell, systems, created personal training packages to increase Point of sale revenue.

Resolve membership inquires, complaints within company policies and procedures.

Created state of the art marketing strategies such as design of promotional media, business to business Cross Promotional Program, created New Sales Corporate Wellness Program.

Motivated and Coached a highly skilled cross trained Welcome Team and Sales Team staff.

IRT Interactive response TechnologiesAT&T SupervisorFort Lauderdale FL04/2012-02/2013

Administered call center human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplinary actions; communicated job expectations; planning, monitor calls, appraise job performance; recommend compensation actions; adhered to policies and procedures.

Met call center operational standards by contributing information to strategic plans and reviews; implementing customer-service, production, productivity, quality, and security standards; resolving problems; identifying system improvements.

Assisted in call center financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

monitored daily call center operations; adjusting systems and staffing; researching and resolved escalated calls.

Developed training programs by analyzing problems; developing new approaches; establishing call methodologies; preparing manuals; conducting training and re-training classes.

Maintained and improved call center technology by analyzing deficiencies; identifying and evaluating new technology; managing installations.

Improved quality of service by reviewing performance tracking and control systems; studying, evaluating, and re-designing processes and procedures.

Prepared reports by collecting, analyzing, and summarizing information; recommending changes.

maintained equipment operating by ensuring preventive maintenance; calling for repairs.

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art call center practices; participating in professional societies.

Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

QVC - Port Saint Lucie, Florida2nd shift Call Center Supervisor.03/2011-04/2012

Responsible for overall operation for team of 60 representatives, coach on call center call expectations, Monitor calls for accuracy and compliance, Administer yearly evaluations,

customer call backs and problem solve efficiently for customer satisfaction as well as the needs of

the business. Create spreadsheets for monthly and yearly metrics. Individual one on one

monthly meetings to discuss representatives goals,and statistics. Create a business plan for each representative to successfully be able to

reach their goals, monthly team meetings. Delegate responsibilities and follow up on results. Hiring and dismissal as well as corrective actions and action plans.

Participated in community awareness programs. Breast Cancer awareness basket raffle, Healthy Strides program. Leader for the Q-Shuffle Health Nationwide

Challenge Winner (Grand Prize) out of 5 distribution centers. System trained in Outlook, M word, Excel, Pip kins, Ava-ya,TC1 time

reporting. Forecast representative count for high call volumes.

New York Sports clubs New York , New YorkGeneral Manager/Assistant General Manager/Sales Consultant02/2004-03/2011

Responsible for overall operations. Manage a team of over 30 employees.Delegate Responsibility.Allocating decision-making authority and/or task responsibility toappropriate others to maximize the organization’s and individual’seffectiveness.

Handle customer questions and concerns quickly,effectively, and courteously. Conduct Daily, Weekly, and monthly meetingwith staff and each membership consultant and input data into DailyActivity Profile (DAP).

Hourly check on progress, strategist on ways tohit daily goal. Review each Consultant Specialist’s monthly collectionactivity and performance; setting goals for staff. Train staff on properclaim submission, collection and appeal process required by PayersRun daily and monthly reports.

Review key audits, daily collectionsactivity sheets, and ensure all adjustments are approved. Distribute A/Rcall list in compliance with company standards for hitting in cancellations. Month-end A/R aging reports and batch work follow-up reports.

Review and approve all contracts, time sheets, schedules, member inquiryforms Manage welcome team, Clean team, Membership consultants, PersonalTrainers, Group exercise staff.

Train new employees in new business profile of operational excellence. Turn around manager. Recruit, Hire, Train. Team building through mentoring and developmental training. Managed accounting operations, Accounting close, Account reporting and reconciliations. Creation of high performance sales team development including market research, Competitive analysis.

Performed heavy bank reconciliations and cash flow. Direct involvement inincreasing membership sales and customer satisfactions scores above 90percent increasing member retention. Worked with cross functionalresources to implement direct marketing programs, Reaching a 10% increasein customer base.

Creation of high performance sales team in competitivemarkets, Providing leadership in goal-setting, Lead development, Salespresentations, product lines, After-sale service and total accountmanagement. P&L and revenue.

Management profit -building skills inaccount acquisition business. Train on up-selling of personal trainingand packages. Prospect for new accounts business to businesspresentations. Meet and greet all perspective members. Train newmembership consultants on product knowledge and presentation and needsanalysis.

Present product according to company policy and needs of clients.Overcome objections for new consultants. Prepared accurate financialstatements at end of the quarter. Handling of new corporation accounts,product differentiation, Sales forecasting and client relations.

Liberty Home Pharmacy Port Saint Lucie, FlDepartmental Sales Manager06/1999-01/2004

Departmental sales manager in call center. Home delivery of respiratoryConsistently track call center volume and measure needs and capacity foreffective staff scheduling. Customer problem solving and solution. Negotiate with insurance companies on denials of benefits.

Conduct staff meeting to discuss changing products as well as motivateand exchange views and staff needs. Draft spreadsheets and populate sales numbers to be reviewed by district manager.

EducationLong Island University Brooklyn , New YorkNursing

References

Upon request.