Ravi Agrawal Mobile: +91 9891922123/09711367747(Home) E-Mail: ravi.ag23@gmail.com Address: Sector 14, Gurgaon Pin-code 122001

Seeking mid-level assignments ENTERPRISE CONTENT MANAGEMENT with an organization of high repute

SYNOPSIS

Completed B.TECH (IT) in 2010 from RJIT BSF ACADEMY TEKANPUR (RGPV BHOPALUNIVERSITY). Associated with WIPROTECHNOLOGY as Project engineer from last 4 years and working on DOCUMENTUM and

CONTENT MANAGEMENT on WINDOWS and UNIX Platform. Well-rounded leadership, strategic planning, Problem solving business development experience in ECM-

DOCUMENTUM.

Combined multi-disciplinary experience across functions to optimize the entire DOCUMENT MANAGEMENT of business in IT and Telecom domain.

Migration experience from DOCUMENTUM (EMC) to OMINIDOCS (Newgen).

TECHNICAL SKILLS

DOCUMENTUM (EMC) : Content Server 6.5, DOCUMENTUM Administrator 6.5, DFC , EMC Composer (Eclipse), DQL, DOCUMENTUM fundamentals , Architecture and Process flow , WebTop.

CAPTIVA (EMC) : Multi directory watch, Multi, ODBC export, Image Enhancement, DCTM export

Database : SQL, PLSQL, RDBMS

Operating System : Window and UNIX.

CORE COMPETENCIES

Experience in Designing, Architecting and Estimating DOCUMENTUM projects.

Experience of DOCUMENTUM administrator, Development and client support.

Installation and configuration knowledge of DOCUMENTUM software.

DOCUMENTUM Migration.

Proficient in identifying, analyzing and solving problems.

Knowledge of UNIX, Windows, Oracle DB to provide engineering expertise on different infra related issue in daily operation activity.

Experienced to work on customer issue remotely via phone/email/chat/WebEx or with help of EMC support.

Design and implement of Archiving, Backup& Recovery plan for Production and development environment.

Liaison with users to successfully meet business objectives. Troubleshooting and problem management skills.

WIPRO PROJECTS

|DEC 2013 – PRESENT|

CLIENT: UNINOR PRIVATE LIMITED

o UNINOR is an Indian mobile network operator based in Gurgaon, India and The Company is a

subsidiary of Telenor Group, a telecommunications company headquartered in Oslo, Norway, and

Telenor now owns 100% of the stake in Tele wings Communications. UNINOR offers mobile voice

and data services based on the GSM technology for 3 corer customers.

Project Description :

o UNINOR using DOCUMENTUM for handling of customer application forms submits by

customers to activate the new mobile SIM card and using the CAPTIVA INPUTACCEL for

passport size photo-cropping solution submitted to Telecom regulatory authority of India.

UNINOR services are commercially available in 6 circles, covering a population footprint of 600

million people.

Role: o Project Engineer (DOCUMENTUM Expertise).

Key Deliverables:

o Responsible to handle the 5 Crores customers Document of UNINOR in DOCUMENTUM. o Responsible to import the Customer Application forms on daily basis in DOCUMENTUM being

scanned and uploaded by PAN India UNINOR agents (approx 80K per day). o Responsible to Crop the passport size user photo available at customer application forms by

using Captiva and import them in DOCUMENTUM repository. o Works on CR raised by client to make the changes as per requirement. o Image purging activity. o Storage configuration. o Complete responsibility of DOCUMENTUM administration, support and development (DFC). o Produce the various Business reports of uploaded data to make assurance of 100% data

upload to meet the business compliances. Analysis of data to represent the Business Performance on different location on monthly and yearly basis.

o Managing the WebTop application for PAN India users to view the uploaded image. o Monitoring and troubleshooting of DOCBASE, DOCBROKER, CONTENT SERVER, System and

user level problems. o Monitoring &Bug Fixing of schedules UNIX /PLSQL jobs, scripts & Java codes being use. o Data Purging process, backup plane and restoration. o Tracking the System Performance at different level by monitoring the Oracle, SQL, Web Logic

and CAPTIVA INPUTACCEL and DOCMS application Server. o Handling of SR and IM and assurance to provide the resolution within defined SLA.

|JULY 2011 – DEC 2013|

CLIENT: AIRCEL PRIVATE LIMITED

o AIRCEL is an Indian mobile network operator headquartered in Chennai, which offers voice

and data services ranging from postpaid and prepaid plans, 2G and 3G services. AIRCEL was

acquired by Malaysia’s biggest integrated communications service provider Maxis and is a

joint venture with SINDYA Securities and Investments private Ltd. It is India's fifth-largest

GSM mobile service provider and sixth largest mobile service provider (both GSM and CDMA),

with a subscriber base of over 65.1 million.

Project Description : o Using DOCUMENTUM for handling CAF images of around 65 million customers of AIRCEL.

AIRCEL has divided its operation into CIRCLE BASED operations that includes 23 circles across

INDIA.

Role: o DOCUMENTUM Support & Maintenance Team member

Key Deliverables:

o Responsible for data upload by user into DOCUMENTUM repository. o File store creation and Mount point configuration on Solaris environment with DA. o Worked on DA, CONTENT Server, DOCBROKER, and DOCBASE. o Involved in support activities like creating users, groups, access control lists and permission

sets using DA. o Works on various DOCUMENTUM jobs. o Using DOCUMENTUM Administrator (DA) for handling customers and their access issues. o Purging the Data as per the AIRCEL policy o Report generation for business on daily, weekly and monthly basis. o Co-operation with the circle based users and providing application based Support. o Involved in finding out Multiple CAF form versions. o Monitoring of all Oracle, SQL, WebLogic and Application Server. o Worked on DQL for low level interaction with repository data. o Work on the Unix Jobs and use of SQL/PLSQL query, procedures and cursors to support

operation activity.

COURSES /TRAINING

15 days GLOBAL MEDIA & TELECOM WIPRO certified training. WIPRO internal certification on SQL/PLSQL/ORACLE till three levels: UCF1.1, UCF2.1, and UCF 2.2. EMC 2workshop on CONTENT MANAGEMENT.

Education

B.TECH (IT) from RJIT BSF ACADMY TEKANPUR (MP) , RGPV BHOPAL in 2010 PERSONAL DOSSIER

Date of Birth : 23july1988 Languages Known : English, Hindi Father Name : Ashok Agrawal

DECLARATION:

I hereby certify that all the particulars stated above are to the best of my knowledge and believe true and fair. For any misrepresentation or omission of fact I shall be personally liable.

RAVI AGRAWAL