Curriculum Vitae

R RavichandranMobile: 9916000385

Email: ravi.7.chandran@gmail.com

Objective:

To work and grow in the organization where performance is rewarded with new responsibilities and challenging assignments, enhance my skills and maintain a long term relationship with the organization. Be productive to the organization to an extent to make it a win-win situation for me and the organization.

Core Competency:

Apply logic to solve problems and get the job done. Ability to respond to the clients and anticipate their needs. Works to resolve differences and maintain work relationships. Implement professional development and training. Ability to adapt to changes while keeping focus on goals and apply knowledge to new

circumstances.

Educational Qualification:

Course Institution Board/University Year Result

B.Sc. Govt. Science College Bangalore University 2009 61%

PUC Dr. Ambedkar College Bangalore University 2006 54.66%

SSLC K R L S SchoolKarnataka Secondary Education Examination Board 2004 80.48%

Professional Experience:

Working at Hewlett Packard Company as a Process Associate in Global Procurement Help (GP) from 6th Feb 2012 to till date.

Job Profile: Query Management Meet and exceed defined Targets and SLA's Buddying the new employees for the understanding of the process, and how to handle calls

and help them to learn the process. Trained on SmartBuy and Internal Order process, responsibly coordinating with customers/

clients, to achieve customer satisfaction. Appreciated and trusted by the management for interaction with customers and international

clients for smooth process operations. Achieved accuracy in the process. Ensuring the Turnaround Time for processing of queries on a daily basis. Achieved teams Customer Satisfaction (CSAT) scores and First Call Resolution (FCR) scores.

MANAGEMENT RESPONSIBILITIES: Help the team-members in ensuring there are no misses on TAT. Coordinating with team to ensure timely and accurate completion of Process Activities. Preparation of up to date process chart, process documentation. Maintenance of Matrix Measurements in terms of quality, individual and team targets. Driving Quality Circle Meets and Process Improvements within the team. Driving the team towards resolving Process and Team Issues. Work with team effectively and efficiently

Professional Achievements:

Won the awards ‘Always Accountable’ and ‘Will To Win’ from Global Business Services (GBS) Level.

Been the team’s performer for few months.

Have received appreciation e-mails from the clients.

Work Experience

National Sample Survey Office (NSSO), Bangalore as Field Investigator from November 12th

2009 till 31st January 2012.

Additional Qualification

Basics in Computer Software

Computer Skills:

Packages: MS-office

Operating Systems: Windows XP, Windows 7 and Vista

Personal Details:

Date of Birth : 13th of January, 1988Gender : Male Father’s Name : R RamalingamLanguages Known : Tamil, Kannada, English and Telugu

Declaration:

I hereby declare that the above given details are true and correct as per my knowledge.

Date :

Place : Bangalore R Ravichandran