Rapport - Covetrus Global Technology Solutions ratings. Rapport’s reputation management tools...

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  • Rapport - A better approach to client communications1

    Rapport A better approach to client communications

  • Rapport - A better approach to client communications2

    Rapport is the only client communication solution developed and supported by AVImark, eVetPractice, and ImproMed with two-way integration with your AVImark, eVetPractice, and ImproMed software. It contains all the tools you need to achieve your goals—increasing staff efficiency, effectively marketing and growing your practice, and bringing more pet owners through your door while developing lasting relationships with clients.

    Online scheduling that syncs with your AVImark, eVetPractice,

    or ImproMed appointment calendar, allowing clients to book appointments anytime,

    from anywhere.

    Reviews and surveys to manage your online

    reputation.

    Professional, mobile-friendly websites with client

    education tools, symptom checkers, social media integration, and SEO.

    Mobile apps that allows you to manage your business

    anytime, anywhere.

    Automated text, email, voice messaging,

    postcards, and marketing campaigns that boost

    compliance.

    Pet ID cards that serve as a constant reminder

    of your practice.

    Build better Rapport with your clients

    All the tools you need to achieve your goal

    2 Rapport - A better approach to client communications

  • Rapport - A better approach to client communications 33Rapport - A better approach to client communications

  • Rapport - A better approach to client communications4

    Each of Rapport’s services work together to keep clients coming back.

    Attract new clients with websites / referrals / reviews

    Schedule next appointment

    Schedule appointment with online scheduling

    Confirm appointment

    with automated email, text, phone call

    Provide Pet ID card at appointment

    Follow-up survey after appointment

    Keep clients engaged and educated between appointments

    Send reminders with automated email, text, voice calls, or postcards

    4 Rapport - A better approach to client communications

  • Rapport - A better approach to client communications 5

    Rapport’s mobile app brings the conveniences of Rapport right to your smartphone. Your staff spends less time responding to phone calls, voicemails, and emails from clients looking to book or change their appointments, and more time focusing on the clients in front of them.

    View your appointment calendar, look up client information, schedule appointments, and even send messages to one or all of your clients. (This is particularly useful to cancel and reschedule a day’s worth of appointments all at once, due to emergency closings.)

    Now you have the ability to schedule more appointments, even after hours. With Rapport’s online scheduling, you set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule.

    Rapport records the appointments in your AVImark, eVetPractice, or ImproMed calendar, notifies you of activity, and automatically sends text or email confirmations to your clients.

    Schedule appointments anytime, from anywhere.

    Schedule more appointments... without answering the phone.

    Appointments can be made after hours. When your office is closed and telephone access is no longer available, appointments can still be made smoothly and efficiently.

    Free up front desk staff. When your staff no longer needs to spend hours on the phone scheduling and confirming appointments, they can spend more time taking care of patients.

    No waiting to book an appointment. Clients do not need to be put on hold. Your client’s selected appointment time is synced with your AVImark, eVetPractice, or ImproMed calendar in real time; Rapport then notifies you of activity and sends your client a text or email confirmation.

    Online scheduling

  • Rapport - A better approach to client communications6

    Make client correspondence convenient & effective.

    Rapport’s automated messaging helps:

    Rapport allows you to set up automated reminders via email, text, and phone call, depending on your clients preferences. Clients can respond to you in the way that is most convenient to them, and their responses automatically update your AVImark, eVetPractice, and ImproMed software. For even better results, combine our text, email, and voice messages with Rapport’s high-quality postcard reminders for an effective multi-media approach. Automated postcards are easy to send through Rapport and, when combined with automated text and email reminders, can double compliance.

    Free up staff time with automated appointment reminders tailored to each client’s preferred method of contact. When clients respond, your AVImark, eVetPractice, or ImproMed software is updated accordingly.

    Increase compliance and boost your client relationships with easy-to-use templates that are personalized for pet owners and their pets.

    Reduce no shows by allowing pet owners to easily confirm their appointment time, automatically syncing the appointment into your AVImark, eVetPractice, and ImproMed appointment calendar.

    Measure results with compliance reports and campaign analytics.

    Multi-media messaging

    Text EmailVoice messages

    6 Rapport - A better approach to client communications

  • Rapport - A better approach to client communications 7

    Your practice website is your new front door. Rapport’s website designs are modern, professional, customizable, and responsive, meaning they look great on any device, whether computer, laptop, tablet, or smartphone. They also boost compliance and loyalty with an online pet health library, client education articles, and the built-in Pet Health Checker tool to help pet owners understand clinical signs and seek veterinary care.

    • Book more appointments with online form submissions and the ability to include online scheduling. Pet owners can easily convert from website visitor to new client.

    • Drive social media engagement when your website is connected to social media for one-click access, making it easy for pet owners to follow and connect with you more frequently.

    • Offer self-serve convenience through Rapport’s Patient Portals, where clients can look up pet health information, refill prescriptions, print vaccination certificates, schedule appointments, manage their reminder preferences, upload photos of their pets, and much more.

    Veterinary websites

    We’re really excited about the new Rapport websites being easier for clients to use. Clients can schedule appointments very easily. We can also offer more client education online and disseminate the information more easily.

    Brentwood Animal Hospital, St. Louis, MO

    Rapport - A better approach to client communications

  • 8

    Online reviews are crucial for your reputation. While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half of them will also be looking at your clinic’s online reviews and ratings. Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.

    When a brand-new client visits our website, it’s comforting to see a wholeset of five-star reviews.

    Mary Weeks, Creekside Pet Care Center, Keller, TX

    Surveys & reviews

    Let your positive reviews do the work for you.

    Send automatic surveys to clients after

    each appointment. You determine the

    frequency and control the questions.

    Invite your clients to share positive reviews on their

    social media sites, for increased exposure for

    your practice.

    Post positive reviews on your practice website

    and social media channels, so new clients

    can see what great service and care you

    provide.

    Rapport - A better approach to client communications

  • Rapport - A better approach to client communications 9

    A constant reminder of your practice. Pet ID cards provide important pet health information at a glance, such as allergies, microchip numbers, and vaccination schedules. They also expedite the check-in process, encourage referrals, and keep your clinic information readily available in case of emergencies. Once set up, they are generated for clients automatically, with no work on your part.

    • Your practice information in their pocket.

    • Easily accessible and accurate pet information for traveling, boarding, and emergencies.

    • QR code links to your website and even your online scheduler for quick appointment scheduling.

    • Convenient way to show pet photos to friends and family, with full pet image and five colors to choose from.

    • Each card contains a bar code, which speeds the check-in process. Client information comes up instantly in AVImark, eVetPractice, and ImproMed once the cards are scanned.

    • Strengthens the veterinarian-client relationship with a show of thoughtfulness and generosity.

    • Promotes referrals.

    • Drives office visits with vaccination schedules and exam dates.

    Pet ID cards

    Value for your client